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Now Available: Hourly Travel Insurance From $1.80 For 6 Hours For JB Day Trips Or Bintan Or Batam Weekend Getaways

It’s much cheaper than conventional travel insurance. So what’s the catch?

The days of impromptu JB jaunts or spontaneous Bintan weekend getaways are finally back.

But if we’ve learnt anything from the pandemic, it’s that travel insurance is a must-buy for overseas trips, whether you’re going for a long European vacay or a day trip to Legoland in JB. For the latter, there’s now a travel insurance policy that lets you buy travel protection on an hourly basis.

NTUC Income has just launched FlexiTravel Hourly Insurance for travellers to Bintan, Batam and Malaysia which not only costs a fraction of the price of conventional travel insurance policies, it comes with Covid-19 coverage as well.

How much does it cost?

The minimum charge is $1.80 for six hours of protection, while additional coverage costs $0.30 per hour, and this is capped at a maximum charge of $3 for 24-hour coverage. In other words, for a short weekend getaway, you could be paying $6 for two days with this plan, compared to $32 for Income’s classic travel insurance plan.

Of course, with such a big difference in pricing, the benefits are largely different from regular travel insurance plans as well. The newly-launched pay-by-hour travel insurance is designed to cover short-term trips via land or sea up to a maximum of seven days. In comparison, conventional travel insurance policies have more comprehensive coverage that includes flights, and offer travel protection for up to 180 days.

The key benefits of the FlexiTravel Hourly Insurance include loss of baggage and personal belongings due to robbery or snatch theft, fraudulent use of bank card while overseas, relief for additional transport expenses due to snatch theft, robbery or road accidents, and reimbursement for unused entertainment tickets purchased for your trip.

Folks heading out for nearby golfing day trips will also be pleased to know that it also includes golfer’s cover (including stolen golf equipment from a locked car and subsequent rental of golf equipment).

Covid-19 coverage benefits include medical expenses incurred overseas and emergency medical evacuation if required.

Income FlexiTravel Hourly Insurance key benefits

To be eligible for the FlexiTravel Hourly Insurance, you have to be living or working in Singapore and have a valid Singapore identification document. You also need to be starting and ending your trip in Singapore, and have bought the policy before leaving Singapore. 

The travel insurance plans are accessible via the My Income mobile app, and plans are purchased based on date and time of travel. The app has a geolocation feature which detects when you’re departing or arriving in Singapore, and will send push notifications to remind you to activate or terminate the plan according to your location. However, if you don’t want to turn on the geolocation feature, this can be done manually on the app as well.

More info here . Photos: NTUC Income

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• Ferry Ticket
• Ferry Operator

Batam Fast Ferry Schedule

From SGD 43.00

Batam Fast schedule status :

From SGD 70.00

From SGD 40.00

From SGD 35.00

Batam Fast Ferry Ticket Booking | Save up to 50%

Batam Fast is a leading ferry operator in Singapore and Malaysia and provides regular ferry services to the Batam Islands. Batam Fast Ferry Service Private Limited started its operations in 1985. Batam Fast currently has over 26 ferries and 80 daily departures across four routes between 6 terminals.

You can be assured of great service and comfort with Batam Fast. You can book a Batam Fast ferry from Singapore to Indonesia or vice Versa. Singapore to Batam Island is a busy route, and many locals and tourists travel on this route. The total time taken for the trip is between 45 to 70 minutes. You can book a Singapore to Batam island ferry with operators such as Batam Fast when you do book ferry ticket online .

Batam Fast Ferry Services

Batam Fast has offices in Indonesia and Singapore. The ferry company has maintained a great equation with port authorities that ensures the smooth sailing of their port agency services.

With a highly professional and experienced staff, Batam Fast provides prompt service and has a forward-thinking and proactive approach. Batam Fast Ferries are certified by the IMO (International Maritime Organisation) for the ISM ( International Safety Management).

Amenities on Batam Fast Ferry

Batam Fast ferries are high-speed ferries with a seating capacity of 140 to 338 passengers. The speed of the ferries ranges between 20 to 28 knots. The ferries provide a luxurious experience to their travellers. The ferries are fitted with the latest navigational control. The ferries also have a bar counter, in-house video room, and VIP and air-conditioned rooms. Batam Fast Ferries ensures that travelers enjoy a comfortable experience.

Batam Fast ferries are equipped with the latest amenities for the comfort of the passengers. Batam Fast schedules are available on the Batam Fast website. If you’re looking for a short vacation or just some time away from crowded cities, hop on a ferry and head to Batam Island to unwind. Opt for ferry ticket booking on redBus and get attractive discounts to save more.

Batam Fast ferry timing varies for each ferry terminal. You can find the Batam Fast schedule when booking ferry tickets online.

• There are 4 sailings from Tanah Merah to Batam Centre at 10:20, 12:30, 14:30, 16:20.
• From Tanah Merah to Nongsapura, the Batam Fast Ferry schedule shows sailings at 8:00, 12:00, and 14:20.
• From HarbourFront to Batam Centre, there is a Batam Fast ferry sailing almost every 1-2 hours. The first ferry operates at 7:40 am and the last leaves the terminal at 21:40.

Popular Batam Fast Routes

Here are some of the popular routes covered by Batam Fast from Singapore to Batam and Batam to Singapore ferry :

• Tanah Merah Ferry Terminal to Nongsapura
• HarbourFront Centre Ferry Terminal to Harbour Bay
• HarbourFront to Batam
• HarbourFront to Sekupang  
• Tanah Merah to Desaru Coast Terminal  
• Singapore to Johor Bahru

Batam Fast Popular Ferry Terminals

• Tanah Merah Ferry Terminal  
• HarbourFront Centre Ferry Terminal  
• Batam Centre Ferry Terminal  
• Sekupang Ferry Terminal  

Contact Information

• HarbourFront Centre ▶ Address: 1 Maritime Square Harbourfront Centre, #11-20, Singapore- 099253, Ph no: +65 6270 0311

Batam Fast Ferry Ticket Prices

The average fare for Batam Fast ferry tickets from Singapore to Batam is SGD 43 per adult for a one-way trip. You can book Batam Fast ferry tickets online and check Batam ferry timing and other details on redBus ferry services.

redBus also offers up to 50% off booking ferry tickets online with ferry promos. You can also check Singapore to Batam ferry time , ferry schedule Tanah Merah to Batam Centre when booking Batam to Singapore ferry ticket s online.

Travelers must pay a nominal terminal fee over and above the ferry ticket prices to the ferry terminals in Indonesia and Singapore. The terminal fee varies by country and must be paid to the terminal operator at the ferry terminal.

While there are also surcharges and peak prices, the terminal fee has to be paid at the terminal unless stated otherwise, as included in the ferry tickets. It is advised that you check the ticket inclusions when making the ferry ticket booking online.

Singapore Passenger Departure Fee (SPDF)

For all ferry trips departing from Harbourfront Centre or Tanah Merah Ferry Terminal in Singapore as the source, a Singapore Passenger Departure Fee of SGD10 per person is applicable.

Terminal Fee For Ferry Trips From Batam

For ferry trips departing from Batam Centre, Sekupang and Waterfront - Batam Terminal Fee of Rp100,000 or SGD8 is levied per person.

Marine Park Conservation Charge

Tourists visiting Marine Parks Malaysia must pay a nominal conservation charge as required by the Fees Act 1951, Fees (Marine Parks Malaysia) Order 2017. The revenue from the charge goes to the Marine Parks and Marine Reserves Trust Fund to manage and maintain the parks and provide facilities and comfort to visitors.

People with disabilities are exempted from the charge, and residents living on islands surrounded by Marine Parks are also exempted.

Additionally, there are different fee rates for activities like camping, research, commercial filming/documentary, scuba diving, and cruising. Please check the Official Department of Fisheries Portal Malaysia for more information.

Marine Park Fee

Batam fast travel time, book batam fast ferry tickets online on redbus.

Traveling between Singapore and Indonesia has a cheaper and faster alternative - Ferry. Instead of booking expensive flight tickets, you can travel from Singapore to Indonesia by ferry. It is easy on the pockets and also provides fast service. Moreover, ferries are accessible and affordable. Batam Fast is a popular ferry operator on this route, and you can book ferry tickets online.

There are many advantages to booking online ferry tickets. You can skip long queues and save time. Booking tickets online also helps you get great discounts and deals. Some many websites and companies offer ferry ticket booking services. You can find the Batam Fast schedule and other information online to help you book ferry tickets for Batam Centre ferry terminal or any other ferry terminals in Batam accordingly. For additional details, you can also get in touch with Batam Fast. The Batam Fast Ferry contact details are provided online. You can learn about routes, fares, and departure terminals on ticket booking websites.

Batam Ferry Ticket Promotion

You can do book a ferry ticket in advance, sitting in the comfort of your home. Booking ferry tickets in advance helps you have a smooth journey and saves you from last-minute hassles. Also, save up to 50% on ferry tickets with promo code RBFERRY on redBus, Singapore. 

Batam Travel Requirements 

Basic Requirements to enter Batam islands include -

• A valid passport (with at least 6 months of validity)
• Individuals must be fully vaccinated as per government guidelines. For more information, check Indonesia Vaccination Guidelines
• Register on the PeduliLindungi app and complete the Traveler Health Quarantine Application Form before your arrival at the Batam ferry terminal
• One-Way or return ticket for onward journey to any other country
• Travel insurance with a minimum of S$30K COVID-19 coverage
• Check-in baggage of up to 20kg each is allowed. Enquire at the counter for more information about baggage drop
• Travelers must carry a valid ferry ticket for travel, including that for infants

Batam Travel Visa Requirements

Visa free travel is allowed for.

• Travelers from Brunei Darussalam, Cambodia, Laos, Malaysia, Myanmar, Philippines, Singapore, Thailand, and Vietnam are not required to apply for a Visa to enter Batam Islands.
• It is applicable for a maximum of 30 days and is non-extendable

VISA On Arrival (VOA) Travel

• VISA on Arrival is available at the Batam ferry terminal for travelers from about 86 countries. To know more, you can check VISA Portal
• Travelers can avail of Visa On Arrival at a cost of IDR 500.000/person for maximum 30 days stay.
• Beyond 30 days, an additional payment of IDR 500.000/person is required for extension. Check more on the above site.

Batam Fast Ferry Travel Tips

Batam fast ferry amenities.

Air conditioning

Fire Extinguisher

Gps tracking system

Food For Sale

Top Cities for Batam Fast

• more >>

Other Operators

• Horizon Fast Ferry
• Al Ameen Boat Service
• DTY Transport
• TRANSMARINE Boat Service
• Bintan Resort Ferries
• MGH Boat Service
• Blue water Ferry
• DEE TRAVELS HATYAI LTD., PART
• Sindo Ferry
• Perhentian Trans
• Majestic Fast Ferry
• Singapore Island Cruise & Ferry Services
• Dolphin Ferry
• Titong Happy Holiday Sdn Bhd
• Kuala Besut Travel & Tour Sdn Bhd
• Kaki Perhentian
• Azahari Boat Service
• BUNDHAYA SPEED BOAT
• BEACH BUM ENTERPRISE

Top Ferry Routes from Singapore

• Singapore to Batam Ferry
• Singapore to Bintan Ferry
• Batam to Singapore Ferry
• Bintan to Singapore Ferry
• Harbourfront to Batam Center Ferry
• Tanah Merah to Desaru Ferry

Scheduled Maintenance: Please note that purchase of Chubb Travel Insurance policies will not be available from 17 March 2024, 3.00am to 9.00am (SGT).

• About Chubb Travel Insurance
• What is covered?
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• Preparing to Travel
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• Planning Your Travel
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• Medical Cover
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• Sports And Sporting Equipment
• Trip Cancellation

Personalise your travel insurance coverage

Chubb travel insurance has got you covered with plans for every type of traveller enjoy 20% off now*, *valid from 26 february 2024 to 17 march 2024. click here for the terms and conditions., 4 plan types with customisable benefits catered to every traveller, destination and budget.

Our most affordable plan with basic coverage, especially tailored for travellers heading to Batam, Bintan, and Malaysia.

A starter plan for worldwide travels (excluding Cuba) with higher coverage limits than our Saver Plan.

The most popular option for both leisure and business travellers as it offers comprehensive benefits and cover limits.

Our most comprehensive plan with extensive range of cover and the highest coverage limits.

Why choose Chubb?

Quality travel cover at an affordable price.

With more than 50 years of insurance experience and many millions of travellers served, Chubb Travel Insurance offers high-quality insurance to travellers. We have plan option for all types of travellers, from frequent flyers and families to holidaymakers on a budget, adventure seekers and sports enthusiasts.

Fast, fair and efficient handling of claims

Experience has taught us the importance of being proactive when managing claims. Chubb understands that a fast, fair and efficient approach to claims handling will bring about an expedited outcome, and can help to deliver an improved result.

Access to a global team of travel experts

Purchasing travel insurance from Chubb means access to a truly global network. In addition to our wealth of local expertise, Chubb's operation in Singapore is backed by our extensive global travel network and breadth of resources to serve your every need.

24-hour overseas emergency assistance

When you purchase Chubb Travel Insurance, you are instantly covered by Chubb Assistance, our 24-hour overseas emergency hotline that provides the support that you expect in your time of need, anywhere, anytime.

Travel Smarter with Chubb Travel Insurance. Get an instant quote now!

You may contact us via the following:.

Chubb Insurance Singapore Limited

138 Market Street

Level 11-01 CapitaGreen

Singapore 048946

Chubb Travel Insurance Customer Service

For general enquiries and claims, call (65) 6398 8776 (Mondays to Fridays, 9.00am-5.00pm,excluding Public Holidays)

For 24-hour overseas emergency assistance,call (65) 6836 2922

Chubb Worldwide Offices

For the mailing address, telephone

number and email address of any Chubb

office in our global network, use our

office locator.

Chubb. Insured.™

• About Chubb
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©   Chubb Insurance Singapore Limited. This policy is underwritten by Chubb Insurance Singapore Limited. Co. Regn. No. 199702449H. Full details of the terms, conditions and exclusions of this insurance are provided for in the policy documentation. Please read our  Terms of Use ,  Licensing Information  and  Privacy Policy .

Important Note: The BBM Travel Insurance does not cover any claims directly or indirectly related to COVID-19, its variations, or related strains. Please refer to our   FAQs  for more details.

Please note that the application services will be temporarily unavailable from 17 March 2024 3:00am to 9:00am for maintenance works.. 

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BBM Travel Insurance TM

BBM Travel Insurance TM  policy is no longer available for purchase via the DBS/POSB website.

Please visit go.dbs.com/sg-travellershieldplus to apply for TravellerShield Plus travel insurance.

Chubb. Insured.™

© Chubb Insurance Singapore Limited. This policy is underwritten by Chubb Insurance Singapore Limited. Co. Regn. No. 199702449H Full details of the terms, conditions and exclusions of this insurance are provided for in the  Policy Wording .

By clicking the "Get A Quote" button, you agree to DBS Bank Ltd and Chubb Insurance Singapore Limited collecting and using your personal data for purposes of following up on your application.

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Ferry Insurance with Covid-19 Add On

Ferry insurance by etiqa , perfect ferry insurance to batam, bintan and balai.

Introducing Ferry Insurance by Etiqa, the ideal travel insurance for your short trips to Batam, Bintan and Balai. 

For only S$8 per person, you can enjoy a worry-free travel experience knowing that you are protected in case of any unexpected events.

Ferry Insurance is designed for short trips of up to 7 days , making it an affordable and practical option for those planning a quick getaway.  With Ferry Insurance, you are rest assured that you are protected in case of any unforeseen circumstances that may arise during your trip.

So if you are planning a ferry trip to Batam, Bintan or Balai, be sure to purchase Ferry Insurance by Etiqa.

Click the  Buy Now  button below to purchase Ferry insurance with Covid-19 add on (please untick the checkbox if you would like to opt out).  Please read the Terms and Conditions before making a purchase.  There will be no refund upon successful payment.

Buy Now!   Terms & Conditions

This product is offered by Flamingo Travel, who is a licensed agent of Etiqa Insurance Pte Ltd.  This policy is underwritten by Etiqa Insurance Pte. Ltd. (Company Reg. No. 201331905K), a member of Maybank Group. 

Frequently Asked Questions:

• Travel Information and Emergency Assistance Services (English & Mandarin)
• Pre-Trip Information Services
• Inoculation Requirements & Visa Requirements
• Lost Passport Assistance
• Interpreter Referral

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Buy Travel Insurance in Singapore for your Batam trip

Travel insurance with covid-19 coverage of at least sgd 20,000.

Chubb travel insurance gets you the required COVID-19 insurance coverage of at least SGD 20,000 at only $10.50 .

Travel Insurance Promotion, Buy Now!

For most of us, an overseas travel would involve a significant level of planning, arrangement, time, money, and effort. We might have spent hours, and even days scouring for the best deals and tips to ensure that we have a great time in a foreign country. Yet not many of us are willing to buy travel insurance in Singapore for peace of mind and protection against the unknown.

Why Buy Travel Insurance?

When we buy travel insurance, it’s not so much about expecting that things will go wrong during our trip. It’s more about taking the necessary steps to cover ourselves in the event that something does go wrong.

In today’s uncertain world, it’s simply protecting ourselves against the unknown.

We might be a very careful traveller but in reality, there are many more things that are not within our control. Any type of insurance is basically trying to cover the unnecessary expenses that might arise due to incidents beyond our control.

Being safe doesn’t cost us much. Compared to other travel components (flights, accommodation, etc.), travel insurance is relatively cheap and one of the lowest-cost items.

It’s better to be safe than to be sorry.

It’s near and only for a 1 to 2 nights, what can happen?

We all have the tendency to ‘fear the unfamiliar’. Hence, we are more likely to insure ourselves when it comes to travelling to a faraway destination like Europe, North or South America, as compared to a nearer destination.

However, many of us would conveniently ‘overlook’ buying insurance for short weekend trips to nearby destinations such as Malaysia and Indonesia, especially  Batam  and Bintan.

Let’s think rationally, would nearer destinations have less probability of unfortunate mishaps from happening? Less chances of accidents, loss or damage to baggage, trip cancellation, delay, postponement, and other unforeseen circumstances?

Types of Travel Insurance

Annual travel insurance plan.

For frequent business or even leisure travellers who are travelling more than 3 times in a year, you might consider getting an annual plan. An annual plan covers all trips within the year that starts and ends in Singapore.

Such a plan will save you time and planning as you’d only need to buy once for your whole year of travel. In addition, you could potentially save a significant amount of money as an annual plan is much cheaper than individual travel plans.

Family Travel Insurance Plan

If you’re travelling as a family, especially with children, buying insurance is not an option but rather, a responsibility. Moreover, a family plan is usually much cheaper as a whole as compared to buying an individual policy for each family member.

A family can qualify for a family plan if there’s 1 or 2 adults travelling with any number of children. A child is someone below 21 years old, who is not married or employed during the policy period.

Single Trip Insurance

This is the most common and basic plan. A single trip plan covers only one specific overseas trip. You’d need to specify the period of coverage (travel dates), the visited country / region, the plan category (basic / premium), and the insured traveller’s details. It covers one trip that begins and ends in Singapore.

Travel Insurance Providers in Singapore

Singaporeans and Singapore residents are really spoilt for choice when it comes to insurance providers. There are so many of them and the popular ones are:  Sompo Travel Joy travel insurance ,  Chubb travel insurance , NTUC travel insurance, AXA travel insurance, AIG travel insurance, eTiQa travel insurance, MSIG, ERGO, and more.

Many people would ask “Which company provides the best travel insurance in Singapore?” Or “Which is the best and cheapest plan?”

Well, there’s really no one undisputed answer to this question. Each company has its own target market and strengths, offering various types and plans of insurance. You’d have to compare the plan(s) offered by each provider to determine the suitability to your needs.

How to Buy Travel Insurance in Singapore

One of the most common and convenient methods of buying insurance, or anything at all these days, is of course online. Almost every insurance provider offers an e-platform for customers to purchase various insurance plans online. You can either purchase the basic insurance plan or you can request for a quote.

Besides travel insurance discounts and deals offered directly by the various providers, you could also look out for promotions offered by aggregators or resellers. We are also one of the top re-sellers for Sompo TravelJoy and  Chubb .

Click on either logo below to buy your discounted travel insurance special with BatamGetaway!

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2 thoughts on “buy travel insurance in singapore for your batam trip”.

I would like to know your cancellation and refund policy

Hi Ali, thank you for your interest in our Batam packages. Please refer to this link for further details on our cancellation policy. https://batamgetaway.com/faq/can-cancel-booking/

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11 Best Travel Insurance Companies in April 2024

Many or all of the products featured here are from our partners who compensate us. This influences which products we write about and where and how the product appears on a page. However, this does not influence our evaluations. Our opinions are our own. Here is a list of our partners and here's how we make money .

If the past few years have shown us anything, it’s that travelers need to be prepared for the unexpected — from a pandemic to flight troubles to the crowded airport terminals so many of us have encountered.

Whether you’re looking for an international travel insurance plan, emergency medical care or a policy that includes extreme sports, these are the best travel insurance providers to get you covered.

How we found the best travel insurance

We looked at quotes from various companies for a 10-day trip to Mexico in September 2024. The traveler was a 55-year-old woman from Florida who spent $3,000 total on the trip, including airfare.

On average, the price of each company’s most basic coverage plan was $126.53. The costs displayed below do not include optional add-ons, such as Cancel For Any Reason coverage or pre-existing medical condition coverage.

Read our full analysis about the average cost of travel insurance so you can budget better for your next trip.

However, depending on the plan, you may be able to customize at an added cost.

As we continue to evaluate more travel insurance companies and receive fresh market data, this collection of best travel insurance companies is likely to change. See our full methodology for more details.

Best insurance companies

Types of travel insurance

What does travel insurance cover, what’s not covered, how much does it cost, do i need travel insurance, how to choose the best travel insurance policy, what are the top travel destinations in 2024, more resources for travel insurance shoppers, top credit cards with travel insurance, methodology, best travel insurance overall: berkshire hathaway travel protection.

Berkshire Hathaway Travel Protection

• ExactCare Value (basic) plan is among the least expensive we surveyed.
• Speciality plans available for road trips, luxury travel, adventure activities, flights and cruises.
• Company may reimburse claimants faster than average, including possible same-day compensation.
• Multiple "Trip Delay" coverage types might make claims confusing.
• Cheapest plan only includes fixed amounts for its coverage.

Under the direction of chair and CEO Warren Buffett, Berkshire Hathaway Travel Protection has been around since 2014. Its plans provide numerous opportunities for travelers to customize coverage to their needs.

At $135 for our sample trip, the ExactCare Value (basic) plan from Berkshire Hathaway Travel Protection offers protection roughly $10 above the average price.

Want something cheaper? Air travelers looking for inexpensive, less comprehensive protections might opt for a basic AirCare plan that includes fixed amounts for its coverage .

Read our full review of Berkshire Hathaway .

What else makes Berkshire Hathaway Travel Protection great:

Pre-existing medical condition exclusion waivers available at no extra cost.

Plans available for travelers going on a cruise, participating in extreme sports or taking a luxury trip.

ExactCare Value (basic) plan was among the least expensive we surveyed.

Best for emergency medical coverage: Allianz Global Assistance

Annual or single-trip policies are available.

• Multiple types of insurance available.
• All plans include access to a 24/7 assistance hotline.
• More expensive than average.
• CFAR upgrades are not available.
• Rental car protection is only available by adding the One Trip Rental Car protector to your plan or by purchasing a standalone rental car plan.

Allianz Global Assistance is a reputable travel insurance company offering plans for over 25 years. Customers can choose from a variety of single and annual policies to fit their needs. On top of comprehensive coverage, some travelers might opt for the more affordable OneTrip Cancellation Plus, which is geared toward domestic travelers looking for trip protections but don’t need post-departure benefits like emergency medical or baggage lost.

For our test trip, Allianz Global Assistance’s basic coverage cost $149, about $22 above average.

What else makes Allianz Global Assistance great:

Annual and single-trip plans.

Plans are available for international and domestic trips.

Stand-alone and add-on rental car damage product available.

Read our full review of Allianz Global Assistance .

Best for travelers with pre-existing medical conditions: Travel Guard by AIG

Travel Guard by AIG

• Offers last-minute coverage.
• Pre-Existing Medical Conditions Exclusion Waiver available at all plan levels.
• Plan available for business travelers.
• Cancel For Any reason coverage only available for higher-level plans, and only reimburses up to 50% of the trip cost.
• Trip interruption coverage doesn't apply to trips paid for with points and miles.

Travel Guard by AIG offers a variety of plans and coverages to fit travelers’ needs. On top of more standard trip protections like trip cancellation, interruption, baggage and medical coverage, the Cancel For Any Reason upgrade is available on certain Travel Guard plans, which allows you to cancel a trip for any reason and get 50% of your nonrefundable deposit back as long as the trip is canceled at least two days before the scheduled departure date.

At $107 for our sample trip, the Essential plan was below average, saving roughly $20.

What else makes Travel Guard by AIG great:

Three comprehensive plans and a Pack N' Go plan for last-minute travelers who don't need cancellation benefits.

Flight protection, car rental, and medical evacuation coverage, as well as annual plans available.

Pre-existing medical conditions exclusion waiver available on all plan levels, as long as it's purchased within 15 days.

Read our full review of Travel Guard by AIG .

Best for those who pack expensive equipment: Travel Insured International

Travel Insured International

• Higher-level plan include optional add-ons for event tickets and for electronic equipment
• Rental car protection add-on for just $8 per day, even on lower-level plan.
• Many of the customizations are only available on the higher-tier plan.
• Coverage cost comes in above average in our latest analysis.

Travel Insured International offers several customization options. For instance, those going to see a show may want to add on event ticket registration fee protection. Traveling with expensive gear?Consider adding on coverage for electronic equipment for up to $2,000 in coverage.

Be sure to check which policies are available in your state. You will need to input your destination, residence, trip dates and the number of travelers to get a quote and see coverages.

What else makes Travel Insured International great:

Comprehensive plans include medical expense reimbursement accidents, sickness, evacuation and pre-existing conditions, depending on the plan.

Flight plans include coverage for missed and canceled flights and lost or stolen baggage.

Read our full review of Travel Insured International .

Best for adventurous travelers: World Nomads

World Nomads

• Travelers can extend coverage mid-trip.
• The standard plan covers up to $300,000 in emergency evacuation costs.
• Plans automatically cover 200+ adventurous activities.
• No Cancel For Any Reason upgrades are available.
• No pre-existing medical condition waivers are available.

Many travel insurance plans contain exclusions for adventure sports activities. If you plan to ski, bungee jump, windsurf or parasail, this might be a plan to consider.

Note that the Standard plan ($72 for our sample trip), while the most affordable, provides less coverage than other plans. But it can be a good choice for travelers who are satisfied with trip cancellation and interruption coverage of $2,500 or less, do not need rental car damage protection, find the limits to be sufficient and do not need coverage for certain more adventurous activities.

What else makes World Nomads great:

Comprehensive international travel insurance plans.

Coverage available for adventure activities, such as trekking, mountain biking and scuba diving.

Read our full review of World Nomads .

Best for medical coverage: Travelex Insurance Services

Travelex Insurance Services

• Top-tier plan doesn’t break the bank and provides more customization opportunities.
• Offers a plan specifically for domestic travel.
• Sells a post-departure medical coverage plan.
• Fewer customization opportunities on the Basic plan.
• Though perhaps a plus for domestic travelers, keep in mind the Travel America plan only covers domestic trips.

For starters, basic coverage from Travelex Insurance Services came in at $125, almost exactly average for our sample trip.

Travelex’s plans focus heavily on providing protections that are personalized to your travel style and trip type.

While the company does offer comprehensive plans that include medical benefits, you can also choose between cheaper plans that don’t provide cancellation coverage but do offer protections during your travels.

Read our full review of Travelex Insurance Services .

What else makes Travelex Insurance Services great:

Three comprehensive plans available, two of which cover international trips.

Offers a post-departure plan geared exclusively toward disruptions after you leave home.

Two flight insurance plans available.

Best if you have travel credit card coverage: Seven Corners

Seven Corners

• Annual, medical-only and backpacker plans are available.
• Cancel For Any Reason upgrade is available for the cheapest plan.
• Cheapest plan also features a much less costly Interruption for Any Reason add-on.
• Offers only one annual policy option.

Each Seven Corners plan offers several optional add-ons. Among the more unique is a Trip Interruption for Any Reason, which allows you to interrupt a trip 48 hours after the scheduled departure date (for any reason) and receive a refund of up to 75% of your unused nonrefundable deposits.

The basic coverage plan for our trip to Mexico costs $124 — right around the average.

What else makes Seven Corners great:

Comprehensive plans for U.S. residents and foreigners, including travelers visiting the U.S.

Cheap add-ons for rental car damage, sporting equipment rental or trip interruption for any reason.

Read our full review of Seven Corners .

Best for long-term travelers: IMG

• Coverage available for adventure travelers.
• Special medical insurance for ship captains and crew members, international students and missionaries.
• Claim approval can be lengthy.

While some travel insurance companies offer just a handful of plans, with IMG, you’ll really have your pick. Though this requires a bit more research, it allows you to search for coverage that fits your travel needs.

However, travelers will want to be aware that IMG’s iTravelInsured Travel Lite is expensive. Coming in at $149.85, it’s the costliest plan on our list.

Read our full review of IMG .

What else makes IMG great:

More affordable than average.

Many plans to choose from to fit your needs.

Best for travelers with unpredictable work demands: Tin Leg

• In addition Cancel For Any Reason, some plans offer cancel for work reason coverage.
• Adventure sports-specific coverage is available.
• Plans have overlap that can be hard to distinguish.
• Only one plan includes Rental Car Damage coverage available as an add-on.

Tin Leg’s Basic plan came in at $134 for our sample trip, adding about $8 onto the average basic policy cost. Note that you’ll pay a lot more if you shop for the most comprehensive coverage, and there are eight plans to choose from for trips abroad.

The multitude of plans can help you find coverage that fits your needs, but with so many to choose from, deciding can be daunting.

The only real way to figure out your ideal plan is to compare them all, look at the plan details and decide which features and coverage suit you and your travel style best.

Read our full Tin Leg review .

Best for booking travel with points and miles: TravelSafe

• Covers up to $300 redepositing points and miles on eligible canceled award flights.
• Optional add-on protection for business equipment or sports rentals.
• Multi-trip or year-long plans aren’t available.

Selecting your travel insurance plan with TravelSafe is a fairly straightforward process. The company’s website also makes it easy to visualize how optional add-on elements influence the total cost, displaying the final price as soon as you click the coverage.

However, at $136, the Basic plan was among the more expensive for our trip to Mexico.

What else makes TravelSafe great:

Rental car damage coverage add-on is available on both plans.

Cancel For Any Reason coverage available on the TravelSafe Classic plan.

Read our full TravelSafe review .

Best for group travel insurance: HTH Insurance

HTH Travel Insurance

• Covers travelers up to 95 years old.
• Includes direct pay option so members can avoid having to pay up front for services.
• A 24-hour delay is required for baggage delay coverage on the TripProtector Economy plan.
• No waivers for pre-existing conditions on the lower-level plan.

HTH offers single-trip and multitrip medical insurance coverage as well as trip protection plans.

At around $125, the Trip Protector Economy policy is at the average mark for plans we reviewed.

You can choose to insure group trips for educators, crew, religious missionaries and corporate travelers.

What else makes HTH Insurance great:

Medical-only coverage and trip protection coverage.

Lots of options for group travelers.

Read our full review of HTH Insurance .

As you shop for travel insurance, you’ll find many of the same coverage categories across numerous plans.

Trip cancellation

This covers the prepaid costs you make for your trip in cases when you need to cancel for a covered reason. This coverage helps you recoup upfront costs paid for flights and nonrefundable hotel reservations.

Trip interruption

Trip interruption benefits generally involve disruptions after you depart. It helps reimburse costs incurred for flight delays, cancellations and plenty of other covered disruptions you might encounter during your travels.

This coverage can cover the costs for you to return home or reimburse unexpected expenses like an extra hotel stay, meals and ground transportation.

Trip delay coverage helps cover unexpected costs when your trip is delayed. This is another coverage that helps offset the costs of flight trouble or other travel disruptions.

Note that many policies have a total amount a traveler can claim, with caps on per diem benefits, too.

Cancel For Any Reason

Cancel For Any Reason coverage allows you to recoup some of the upfront costs you paid for a trip even if you’re canceling for a reason not otherwise covered by your standard travel insurance policy.

Typically, adding this protection to your plan costs extra.

Baggage delay

This coverage helps cover the costs of essential items you might need when your luggage is delayed. Think toiletries, clothing and other immediate items you might need if your luggage didn’t make it on your flight.

Many travel insurance plans with baggage delay protection will specify how long (six, 12, 24 hours, etc.) your luggage must be delayed before you can make a claim.

Lost baggage

Used for travelers whose luggage is lost or stolen, this helps recoup the lost value of the items in your bag.

You’ll want to make sure you closely follow the correct procedures for your plan. Many plans include a maximum total amount you can claim under this coverage and a per-item cap.

Travel medical insurance

This covers out-of-pocket medical costs when travelers run into an emergency.

Because many travelers’ health insurance plans don’t cover medical care overseas, travel medical insurance can help offset out-of-pocket health care costs.

In addition to emergency medical coverage, many plans have medical evacuation or repatriation coverage for costs incurred when you must be taken to a hospital or return to your home country because of a medical situation.

Most travel insurance plans cover many trip protections that can help you be prepared for unexpected travel disruptions and expenses.

These coverages are generally aimed at protecting the money you put into your trip, expenses you incur because of travel trouble and costs incurred if you have a medical emergency overseas.

On top of core coverages like trip cancellation and interruption and travel medical coverage, some plans offer add-on options like waivers for pre-existing conditions, rental car collision damage waivers or adventure sports riders. These usually cost extra or must be added within a specified timeframe.

Typical travel insurance policies offer coverage for many unforeseen events, but as you research to select a plan, consider your needs. Though every plan differs, there are some commonly excluded coverages.

For instance, you typically can’t get coverage for a named storm if you bought the coverage after the storm was named. In other words, if you have a trip to the Caribbean booked for Sept. 25 and on Sept. 20 a hurricane develops and is named, you generally won’t be able to buy a travel insurance plan Sept. 21 in hopes of getting your money back.

Many plans also don’t cover activities performed under the influence of drugs or alcohol or any extreme sports. If the latter applies to you, you might want to consider a plan with specific coverages for adventure-seekers.

For numerous plans, a few other situations don’t qualify as an acceptable reason to cancel and make a claim, such as fear of travel, medical tourism or pregnancies (unless you booked a trip and bought insurance before you became pregnant or there are complications with the pregnancy). This is where a Cancel For Any Reason add-on to your coverage can be helpful.

You can also run into trouble if you give up on a trip too soon: a minor (or even multihour) flight delay likely isn’t sufficient to cancel your entire trip and get reimbursed through your plan. Be sure to review what requirements your specific plan has when it comes to canceling a trip, claiming trip interruption, etc.

Travel insurance costs vary widely. The final price of your plan will fluctuate based on your age, length of trip and destination.

It will also depend on how much coverage you need, whether you add on specialized policies (like Cancel For Any Reason or pre-existing conditions coverage), whether you plan to participate in extreme sports and other factors.

In our examples above, for instance, the 35-year-old traveler taking a $2,000 trip to Italy would have spent an average $76 for a basic plan to get coverage for things like trip cancellation and interruption, baggage protection, etc. That’s a little less than 4% of the total trip cost — lower than average.

If there were multiple members in a traveling party or if they were going on, say, a rock-climbing or bungee-jumping excursion, the costs would go up.

On average, travel insurance comes to about 5% to 10% of the trip cost. However, considering many of the plans reimburse up to 100% of the trip cost (or more) for disruptions like trip cancellation or interruption, it can be a worthwhile expense if something goes wrong.

It depends. Consider the following factors that might affect your decision: You’re young and healthy, all your bookings are refundable or cancelable without a penalty, your flights are nonstop, you’re not checking bags and a credit card you carry offers some travel protections . In that case, travel insurance might not be necessary.

On the other hand, if you prepaid a large chunk of money for a nonrefundable African safari, you’re going on a Caribbean cruise in the middle of a hurricane season or you’re going somewhere where the cost of health care is high, it’s not a bad idea to buy a travel insurance plan. Here’s how to find the best travel insurance coverage for you.

If you’re thinking of booking a trip and not planning to buy travel insurance, you may want to consider at least booking refundable airfare and not prepaying for hotel, rental car and activity reservations. That way, if something goes wrong, you can cancel without losing any money.

Selecting the best travel insurance policy comes down to your needs, concerns, preferences and budget.

As you book, take a few minutes to consider what most concerns you. Is it getting stranded because of flight trouble? Having the ability to cancel for any reason you see fit without losing money? Getting sick or injured right before departure and needing to postpone the trip? Injuring yourself or falling ill while overseas?

Ultimately, you want a plan that protects you, your money and the large investment in your trip — but doesn’t cost too much, either.

Medical coverage. If your priority is having adequate medical coverage abroad, you might want to look for plans with high limits for medical emergencies and medical evacuation.

Complex travel itinerary. If your itinerary has lots of flight connections, prepaid hotels and deposits for activities you can’t get back, prioritizing a plan with the best coverage for trip cancellations or interruptions may land at the top of your list.

Travel uncertainty. If you’re on the fence about a trip and have nonrefundable reservations, you may want to select a plan with a Cancel For Any Reason coverage option, which can help you recoup about 50% to 75% of the costs. This helps provide peace of mind, placing the decision on whether to travel entirely in your hands.

Car rentals. If you’re renting a car, a collision damage waiver is often worth looking into.

The following destinations are the top insured destinations in 2024, according to Squaremouth (a NerdWallet partner).

The Bahamas.

Costa Rica.

Antarctica.

In 2022, travelers spent about 25.53% more on trips than they did before the pandemic.

As of December, NerdWallet analysis determined travel prices are 10% higher than pre-pandemic. Each statistic makes a strong case for protecting your travel investment as you plan your next trip.

Bookmark these resources to help you make smart money moves as you shop for travel insurance.

What is travel insurance?

CFAR explained.

Is travel insurance worth getting?

10 credit cards that provide travel insurance.

Here is the list of travel cards offered by Chase that include various forms of travel insurance.

Having one of these in your wallet is a good start to protecting your travel investments and preventing expensive accidents; however, savvy travelers check card terms closely and sometimes supplement with a third-party policy, like from one of the companies above, to better protect themselves.

on Chase's website

• Trip delay: Up to $500 per ticket for delays more than 12 hours.

• Trip cancellation: Up to $10,000 per person and $20,000 per trip. Maximum benefit of $40,000 per 12-month period.

• Trip interruption: Up to $10,000 per person and $20,000 per trip. Maximum benefit of $40,000 per 12-month period.

• Baggage delay: Up to $100 per day for five days.

• Lost luggage: Up to $3,000 per passenger.

• Trip delay: Up to $500 per ticket for delays more than 6 hours.

• Trip delay: Up to $500 per trip for delays more than 12 hours.

• Car rentals: Theft and collision damage for most cars in the U.S. and abroad.

• Trip cancellation: Up to $1,500 per person and $6,000 per trip.

• Trip interruption: Up to $1,500 per person and $6,000 per trip.

• Baggage delay: Up to $100 per day for three days.

We used the following factors to choose insurance providers to highlight:

Breadth of coverage: We looked at how many plans each company offered plus the range of their standard plans. 

Depth of coverage: We considered two data points to get a sense of how much each company pays out for common travel issues — the maximum caps for trip cancellation and trip interruption claims.

Cost: By looking at the costs for basic coverage across multiple companies, we determined an average cost for shoppers to benchmark plan prices against.

Customizability: While standard plans can cover a lot of ground, sometimes you need something a little more personal.

Customer satisfaction. Using data from Squaremouth when available, and Google Reviews as a backup, we can give kudos to companies with better track records from their clients.

No, it doesn’t necessarily get more expensive the longer you wait to purchase. However, as you put off buying insurance, you may lose access to potential plans and coverage options.

In general, buying travel insurance within a few days to two weeks of prepaying or making an initial deposit for your trip is your best bet. Assuming you’re not booking last-minute, this will provide you with access to the widest possible range of coverage options. It also helps prevent any medical conditions or storms that pop up between booking and buying a plan from ending up as excluded situations, which won’t be covered by your plan.

But, generally, many plans do allow you to buy coverage quite close to your departure date.

To get the most out of your travel insurance plan, buy it soon after making your initial prepayment or deposit to ensure you have access to the biggest menu of plans possible.

Select a plan that’s comprehensive enough to cover the travel scenarios you’re most concerned about or likely to encounter but not too expensive or laden with protections you’d never likely need.

Whatever your coverage, thoroughly review the plan so you understand what’s covered and what’s not, plus how to adhere to the plan’s rules for making a claim.

Travelers frequently use phrases like “trip insurance” and “travel insurance,” as well as “trip protection,” interchangeably, but they do mean different things, according to Stan Sandberg, founder of insurance comparison site TravelInsurance.com.

Trip insurance, or trip protection, generally refers to predeparture (or preevent) coverage if you need to cancel. You may see these plans sold by airlines, online travel agencies or even ticketed event sellers.

“You could refer to it as the portion that protects the investment in the trip,” Sandberg says.

A travel insurance plan typically includes that — plus more comprehensive benefits to protect you during your trip, from medical coverage to trip delay and lost baggage protections, and many more elements, depending on the plan.

Though travel insurance is typically not required for international trips, your personal circumstances will play a key role in whether it’s a good investment.

For instance, young, healthy travelers with few prepaid trip expenses embarking on a relatively risk-free trip may not see a need to buy a plan.

Older travelers with complicated itineraries who are visiting destinations where they could potentially fall ill or get injured — or who could encounter bad weather or some other disrupting factor along the way — may want to buy coverage.

Consider a few key questions:

How well would your health insurance plan cover you if you needed to visit a hospital overseas?

How much did you prepay for a hotel or rental car?

How much money would you be out if weather or some other flight issue derailed your itinerary?

Could you afford an unexpected night in a city where you have a connecting flight?

Do you already have a credit card that provides some travel protections?

Your answers to these questions can help you decide whether you need travel insurance for your international trip.

In general, buying travel insurance

within a few days to two weeks of prepaying or making an initial deposit

for your trip is your best bet. Assuming you’re not booking last-minute, this will provide you with access to the widest possible range of coverage options. It also helps prevent any medical conditions or storms that pop up between booking and buying a plan from ending up as excluded situations, which won’t be covered by your plan.

How to maximize your rewards

You want a travel credit card that prioritizes what’s important to you. Here are our picks for the best travel credit cards of 2024 , including those best for:

Flexibility, point transfers and a large bonus: Chase Sapphire Preferred® Card

No annual fee: Bank of America® Travel Rewards credit card

Flat-rate travel rewards: Capital One Venture Rewards Credit Card

Bonus travel rewards and high-end perks: Chase Sapphire Reserve®

Luxury perks: The Platinum Card® from American Express

Business travelers: Ink Business Preferred® Credit Card

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Frequently Asked Questions

• When can I use online check-in? You can use online check-in anytime as long as you can access to our website www.batamfast.com.
• What is the cut off time for online check-in? Please note that you are required to make the reservation no later than one hour before your required departure time. All reservations are subject to availability of seats on the service for which you request a reservation, and you will not be given a reservation if no seats are available on the service. You must be at the Pre-Immigration gate with your boarding pass at least 30 minutes prior to departure in order to hold the reservation and seat assignment.
• Children aged below 16 years of age without adult companion.
• Passenger who have requested assistance for special needs.
• Unable to provide full particular details.
• How many days in advance must I make a reservation? To ensure availability of seats, we kindly request our clients to make reservations / bookings as early as possible. Our online schedule is available three months in advance.
• How do I ensure my online booking is confirmed? To ensure your reservation is confirmed, full payment must be made within the due time. We reserve the right to make any changes to the reservation booked, or to cancel any reservations made on your behalf if payment is not reserved.
• Can I request pre-seating online? Sorry, there is no pre-seating in arrangement in our ferry.
• What should I do if I made an error in passenger’s details? You must ensure the details entered as per your travelling document. It is your responsibility to check these details with what you provided and notify us of any errors. Please contact BatamFast Call Centre on 62702228 in order to correct the mistake on issuing you the correct boarding pass. Otherwise Police at the Pre-Immigration gate will stop you from going to departure hall.
• Can I change or cancel my booking? Changing or cancelling your ticket cannot be done online. All ferry tickets are subject to the rules and restrictions you agreed to at time of purchase. For special price tickets are not allowed to change or cancel of booking. Please contact our call centre for any alterations in your travel planning. If you have booked your ticket through a travel agent, all requests, inquiries and changes prior to your departure should be made thru the travel agency. An online reservation may be cancelled or postponed on the basis of a notification sent directly to our Call Centre in writing, by fax or via email, quoting the reference number, departure date & departure time and journey details at least one hour prior to departure.
• What is the payment mode available for online transaction? We offer several payment options. Current payment options include all common credit cards, such as MasterCard, Visa, American Express and debit card and PayPal.
• Can I use more than one credit card for my transaction? Only one credit card can be accepted for each transaction. If multiple travellers wish to book the exact same itinerary and pay with different cards, individual reservations will have to be made.
• Typo error Please enter the card details in the respective field. If the problem keeps arising, please note in which phase of the booking the error occurs plus the exact error reply and then contact our call centre.
• Technical error If it is not a typing error it could be that there is a technical error in the authorisation process, please retry and if the error continues, please select an alternative payment method (if available) or call our e-service desk.
• Lack of funds BatamFast is not informed about a possible lack of funds, but this could be reason for the refusal. In this case select an alternative payment method (if available) or contact your bank.
• Card expired Please be sure that your card is valid before the transaction is made.
• Do you accept payment by personal cheque at the check-in counter? Yes. It is defined in our system that bank transfer takes 2 business days. It means your seats reservation will only be reserved when the cheque is cleared. Therefore, we advise you to made payment via cash, net, debit card or credit card.
• What is e-Ticket? The e-Ticket is a paperless ticketing system. Booking and payment are made in the usual way, however there is no paper ticket issued and therefore no ticket to collect at the ferry Terminal or from your travel agent. Simply go straight to our Check-in counter and present your travelling document for boarding pass collection.
• Can I change or cancel my e-Ticket? Cancellation is strictly subject to fare condition of the ticket purchased. These conditions are determined by the fare group of the ticket, for special price tickets are not allow to change or cancel, which you can find on your booking confirmation. Before attempting to change or cancel your ticket, we kindly request that you first check the fare conditions.
• How do I change the name on an e-Ticket? All tickets issued are non-transferable and do not allow name changes.
• Can I request refund of e-Ticket if I am not traveling? If you do not wish to use your ticket, we will make the refunds in relation to the fare you paid for that ticket (subject to the conditions for refunds set out in our Terms & Conditions clause 6.2). Your claim for a refund must be made no later than 3 days after the last date on which your ticket is valid for travel. Please note that No refund is permissible if a confirmed reservation is not cancelled, charges will be equivalent to one way ferry fare . The Terminal Fees which are not used can be refunded but Surcharges remain non-refundable once ticket was issued. The conditions are the same for paper ticket was issued.
• What should I do with my luggage if I have check in via the e-ticket booking? You can use the baggage drop-off points for your baggage. If you are traveling with baggage and have printed your boarding pass by means of Internet check-in, you can proceed directly to the baggage drop-off points where a label will be attached to your baggage. Make sure that you have your boarding pass and passport. Please ensure that you have enough time to drop off your luggage.
• Can I get a refund for my Terminal Fee if my trip is cancelled? Yes, the Terminal Fee can be refunded.
• How do I know that my e-ticket booking has been successful? A Trip Summary and Receipt can be used to see that the e-ticket booking has been successful and to check your ticket details. After you booked an e-ticket, you will receive a Trip Summary and Receipt which holds all details of your booking and trip. You may also view your trip information by clicking on "My booking" on our homepage. In case you have any doubt about whether the information is correct, please contact the channel where you booked your ticket (your travel agent, the BatamFast call center or use batamfast.com to contact us). Upon request, an updated Trip Summary and Receipt will be sent to you.
• Tickets issued against Cash: A refund can be obtained from write in to finance/accounts as per stated in our T&C's. Requests for refund must be made in writing and presentation of identification together with ‘Trip Summary and Receipt’ and proof of payment.
• Tickets issued by Travel Agents: A refund can be obtained from the concerned travel agent.
• Tickets issued against Credit Cards: Refund for the tickets issued against credit card is made through credit slips only. The amount will be credited to your account by the credit card organization subsequently. All passengers are requested to keep safe custody of their tickets, as no refund is permissible against the lost cash value documents. Customer will be response to all bank charges when refund transaction is made.
• Tickets issued against Debit Card: The passenger will surrender his / her ticket at BatamFast call centre and the amount would be refund to the passenger in cash. The ticket holder should show the debit card against which the ticket was purchased so that the debit card number on the ticket is verified to ensure that the refund is being given to a bona-fide customer.
• Internet log on to batamfast.com, select the ‘Tickets’ menu, and make your selection from there. You will need your Client Reference Number from your card, postcode, and a valid debit/credit card.
• In Person by visiting our ticket office at HarbourFront Centre. Open daily from 0800 hrs to 2000 hrs.
• Can an agency choose between e-Tickets and paper tickets? Agencies will still have the ability to issue paper tickets if their customer prefers a paper ticket instead of an electronic ticket.
• What is eFAST card? The eFAST card look like standard plastic cards but are equipped with an embedded microchip. This chip can store information, carry out local processing on the stored data and perform complex functions. The eFAST card is use as: e-Ticket and e-boarding pass.
• How can I purchase eFAST card? The eFAST card is reserved to corporate clients of Batam Fast Ferry Pte Ltd that participate in this program. It is available to employees of companies that travel in our ferries. To receive the Cards, the Companies must complete and sign the Membership Form & Credit Terms Facilities, and send it, along with the corresponding deposit amount to the eFAST Card department.
• What is the privilege of becoming an eFAST card member? This card is the combination of e-TICKET and e-boarding pass, you will be alleviating from the queues at the check-in counter and direct enter to Pre-Immigration gate and boarding gate of Cruise Centre.
• What should I do if I lose my eFAST card? If your card is lost or stolen please immediately contact the call Centre on 62702228. This allow us to block cards that are reported as lost or stolen and immediately make them void, stopping anyone trying to use the card from accessing the online booking. Remember that until you report your card lost or stolen, you are liable for any transactions on your card account.
• Will I be charged for a new eFAST card? There is an S$5.00 charge for having a card replaced if the card was lost or stolen.
• What information is held on the eFAST card? Each Card bears the name of the company, name of the Cardholder and Passport Number.
• Is there an expiry date on the eFAST card? Six months before passport expiry date.
• What should I do if I encounter problem with my eFAST card on a departure date? Our Customer Service Officers are positioned at the check-in counter and will be able to assist with any issues you have.
• How do I make booking for person who does not have an eFAST card? If your friend does not have an eFAST card and wants to travel with you to Batam, you can buy the tickets at our counter.
• Can I purchase ticket for someone as a gift? Yes, you may consider purchasing a ticket voucher or e-ticket as a gift to someone.
• How do I change my address on my eFAST card? Please email your eFAST card number, your old address and your new address. We will update to our record accordingly.
• Can anyone in my family or colleagues use my eFAST card? No. eFast card is non-transferable and are valid only for the person whose name appears on the card. Supporting ID is required for entrance. However, multiple cards can be activated or you may purchase an e-ticket if you are traveling with these individuals.
• Can I still travel if I misplaced my eFast card? Yes! Just stop by check-in counter and receive a paper ticket. If you’ve misplaced your card permanently, a new card can be issued for an administration $5.00 fee.
• You will be issued a unique number once you signed up as an eFast card member. This unique number contents your personal data. At anytime you use your eFast card to book online, you have to enter this unique number. When the number is verified, it will link to your account and the purchase is charged to you. Therefore, to avoid misuse, the Cardholder must ensure that the number is not disclosed to any person. If there is any suspicion of misuse of the number, the BatamFast Call Centre must be notified.
• Each card bears the name of the client, name of the Cardholder and passport number. The eFAST card is the combination of e-Ticket and RFID Card (boarding pass). Police at the Pre-Imm gate of Cruise Centre will verify the passport holder with our eFAST Card, should both are not matched, he / she will be rejected to enter to the departure hall.
• Since the non-cardholder has been rejected to enter Pre-Imm gate, your name will not be captured in Cruise Centre SPOS system. Hence, your account will not be generated in our billing statement.
• Every company will be granted with an amount of credit limit. At any time is the transaction is over the credit limits on each client / cardholder, the account will be cease and will not be able to book online.
• What happens if I have forgotten and type the wrong unique number? If you type in the wrong number three times, your number will become locked for a point of sale transaction. This means you cannot make any online reservation until you have unlocked your unique number. You should contact us for instruction on how to unlock it. We may need to re-advise you of your new number.