my trip refund

Where can I see the status of my refund?

You can check your refund status by logging in to "My Bookings", which you can access through the top right corner of our site or by clicking here . 

Log in with your Facebook or Google account, or enter your order number and the email you used when booking.

Once logged in to "My Bookings" you will be able to see the latest information about your refund. Remember to click on “Your refund case info” to expand and see all the information.

When plans go wrong: Your guide to booking refundable travel

In recent weeks, the travel industry has been rocked by disruptions that sound like they belong in action movies starring The Rock. With cruise ships quarantined for weeks on end, and entire countries shut out from interaction with the rest of the world, travelers around the world are asking us, "What are my options? Where can I go? Can I even travel at all?"

Related: Everything you need to know about traveling during the global coronavirus outbreak

We've published plenty of guides about safety , travel insurance and destinations that are still safe to visit . This one, however, tells you everything you'll want to know about planning a trip you might need to cancel on short notice — without forfeiting your entire vacation budget.

Travel insurance

Credit card trip protection does not apply to epidemics.

Unfortunately, the coronavirus is one of those major events that is not covered under most insurance policies, regardless of whether you have insurance through your credit card benefits, or if you purchased an independent insurance plan from a third-party underwriter.

Travel insurance providers have now declared COVID-19 to be a " foreseen event " — and once that happens, travelers can no longer purchase trip cancellation insurance benefits.

Purchase "cancel for any reason" travel insurance

That being said, it isn't all gloom and doom: You can still get your money back in the event of a travel disruption by purchasing a really good travel insurance plan. It's just going to cost you.

Related: When to purchase travel insurance vs. relying on credit card trip protection benefits

"Cancel for any reason" coverage means exactly that: Cancel because the coronavirus beat you to your vacation spot. Cancel because your significant other dumped you in the airport. Cancel because you feel like it. Whatever the reason, this level of coverage allows you the peace of mind of knowing that you can get your money back when plans go awry.

There are a few key points to note about this level of coverage:

• "Cancel for any reason" plans usually must be purchased within 14-21 days from when you made your initial trip payment. You can't purchase it last-minute.
• You can expect the plan to cost at least 10-12% of your total trip expenses.
• You may have to insure 100% of your trip costs in addition to canceling your trip at least 48 hours before departure time to receive a refund of up to 75% of the trip cost.

For additional guidance, check out our guide to independent travel insurance plans .

Cancel within 24 hours of booking

Frequent travelers know that you can cancel flights operating within or to the U.S. within 24 hours of booking , as long as you purchase seven days or more before the date of your departure. However, this rule is worth mentioning again, especially in the context of recent travel news.

The US Department of Transportation is the governing entity behind this policy, which means that foreign carriers are also required to adhere to this rule when you purchase a fare that arrives into the U.S.

But note that the no-penalty cancellation within the first 24 hours of booking only applies to flights booked more than seven days in advance, as this reader mistake story illustrates in excruciating detail. If you purchase your flight within that seven-day window, there are no refunds.

Book full-price flights

Look, we get it: Nobody wants to pay full price, especially if discount options are available. But sometimes, that full-price flight is exactly what you need for times when things go wrong, because those are the only tickets that are fully refundable without cancellation or change fees.

Related: The best ways to avoid flight change and cancellation fees

Book award flights for greater flexibility

Here at The Points Guy, we often tout the value of points and miles for getting outsized value on your travel. Whether it's for first-class travel for an out-of-pocket cash cost of a few dollars toward taxes and fees, or last-minute flights to see a family member in an emergency, points and miles are your biggest money saver in the travel game.

Related: Here's what your points and miles are worth this month

This principle holds true when it comes to cancelling award bookings as well: Most airlines and hotels offer more lenient rules when it comes to award reservations because they're refunding you in the company's loyalty currency. If you cancel in advance, you can usually request to redeposit your miles for a fee, depending on whether or not you hold elite status with the airline. United's top-tier elite 1K members , for instance, are eligible for full refunds on award mile redeposits up to the time of travel.

Just be sure to cancel before your flight is scheduled to depart: In some cases, those miles are forfeit the moment that flight takes off without you. In others, you'll have to pay a higher fee to have those miles reinstated to you; United, for instance, charges $125 to get your miles back after no-showing on a flight, even for top-tier elite members.

Book with Southwest

Ahh, Southwest: America's favorite family-friendly airline continues to set itself apart from the competition. Beyond the free checked bags and open seating, Southwest offers one of the best policies of all time: Cancel or change your flight at any time, and simply pay the difference. There are no penalty fees at any point, even if the fare goes up or down.

Related: You'll never pay change or cancellation fees on Southwest

When it comes to Southwest cancellations , here's what you need to know:

• For award travel, you get your Rapid Rewards points back immediately after you cancel. You will be refunded the points even if you no-show a flight (although it's good form to cancel as courtesy to the airline, and for other passengers who may be waiting standby).
• For flights paid in cash, you can get a full refund within 24 hours, as with most U.S. airlines; after that, you get the value of your ticket in the form of Southwest credit , which is valid for one year from the date of original booking. You must cancel more than 10 minutes before your scheduled departure time.

Book through an airline offering waivers for travel impacted by coronavirus

A number of airlines have begun offering waivers for travel booked over the next couple of months. If you're planning a trip but have been feeling hesitant over coronavirus concerns, consider booking with one of these airlines.

Here's what you need to know for U.S. airlines flying to Europe ; and here's what you need to know for domestic travel .

Related: These airlines and hotels are offering full refunds for bookings in coronavirus-impacted regions

Note that these waivers apply to travel that hasn't been booked yet; if you have a trip already on the books, consult our guide to independent travel insurance to learn more about your options .

Purchase Freebird flight protection for domestic flights

Freebird essentially works as a "$19 insurance" option for domestic flights: If your flight is canceled or delayed past a certain number of hours, Freebird will book you on the next flight of your choice that's headed to your destination — even if it's on another airline.

Book low-budget flights you don't mind abandoning if necessary

Most frequent fliers don't celebrate low-cost carriers for either comfort or convenience. Instead, budget airlines usually win on one front alone — cost. The reason is simple: If you just need to get from Point A to Point B, a good fare on a low-cost carrier can cost less than a tank of gas. Similarly, if you're planning a trip but don't want to drop cash on a travel insurance plan, purchasing a budget fare may make more sense than paying for a full-fare ticket you may have to abandon.

Book directly through hotels with liberal cancellation policies

Each chain, brand and property has its own rules and guidelines , and sometimes different room rates will even incur varying cancellation times and dates — some lower-cost fares, for instance, often include a nonrefundable clause. Others like to get tricky; sometimes an individual property will request greater advance-notice windows despite its parent company policies. Make sure you read the fine print carefully, and ideally more than once, before hitting "confirm", for peace of mind.

And if unique circumstances are working against you so that last-minute cancellation is inevitable, keep in mind a cardinal rule of travel: It never hurts to ask for what you want (in this case, a refund) — nicely, courteously and with no sense of entitlement for what you hope to accomplish.

Skip third-party agencies

I'm primarily a Hotels.com girl, simply because most of my personal stays are haphazard enough that I don't have the opportunity to build up much elite status. Hotels.com makes it really easy for me to earn points on each of those random nights here and there, and aggregate all of that hard-earned effort into one free night per 10 nights of paid stays.

But when it comes to online travel agencies (OTAs) like Hotels.com, Expedia or Priceline which purchase travel in bulk, these companies have little to no negotiating power with the hotels that actually offer room inventory. Moreover, OTAs aren't as incentivized to help you because if you cancel, they lose out as well, unlike hotels under a chain which at least will want to earn your long-term business. Moreover, most of the best rates through Hotels.com or Expedia will include a nonrefundable clause because you're trading your flexibility for the guarantee that they'll earn your money.

It's important to note that credit card travel portals like Chase Ultimate Rewards , American Express Membership Rewards and Citi Thank You all count as third-party agencies in the eyes of the hotel. Basically, if you didn't purchase your room in person or through a hotel representative or website, you aren't that hotel's direct customer.

So if you need to be able to get out of your travel plans quickly, book directly through the hotel. As mentioned above, you'll have a much better chance of asking for what you want — and getting it.

Use hotel points to book award redemptions with more flexibility

As a general rule, you can get your miles redeposited to your account when you cancel hotel award bookings, as long as you do so enough in advance of your stay. Better yet, most hotels also don't charge redeposit fees on award bookings, unlike airlines.

Like the section above says, most properties require a 48-hour advance notice , but you'll also want to read the fine print carefully here as well.

Try booking an Airbnb instead of a hotel

Hotels across the board tend to be more strict about refunds and no-shows. But individual Airbnb hosts have control over their own cancellation policies.

Related: The best credit cards for booking Airbnbs

You are neither guaranteed nor entitled to a refund in the event that you need to cancel, particularly when it's last-minute. But it never hurts to ask very nicely, and it always helps to offer some kind of explanation, especially if the reason you can't make it is out of your control. For instance, if your flight is canceled and you have no way of getting to your destination, it makes logical sense that you won't be able to make it to your Airbnb.

Tip: Each Airbnb property includes that host's cancellation policy at the very bottom of the listing page.

You can read more about Airbnb's cancellation policies here .

Rental cars

Book car rentals with free cancellation.

When it comes to booking rental cars , a lot of companies out there want your business. But the industry as a whole can include a lot of hidden fees throughout the booking process, and it isn't always clear what is and isn't mandatory.

Related: Here's how AutoSlash stands out amongst rental car booking sites

Fortunately, you can price-shop and you can generally cancel rental car reservations without penalty, since you don't pay at the time of booking; you pay at pickup. (Of course, this is a great time to read the fine print on your particular booking, just in case.) However, it's still courteous to call and notify the rental car company if you know you won't be picking up the car you reserved. This frees up your designated vehicle for another customer who may need it to get home.

Related: How to score the perfect car rental

Check their cancellation policies or ask for credit toward future trips

As coronavirus fears sweep around the world, cruise companies are offering waivers, no-fee cancellations, deeply discounted sales and credit toward future trips for potential passengers looking to cancel their trips.

Windstar Cruises published a generous new booking policy in late February, allowing travelers cancel their cruises up to 15 days in advance of a trip without paying the [normally steep] cancellation penalties. "The new Travel Assurance Booking Policy is an extra effort to ensure travelers feel comfortable booking a well-deserved cruise vacation now without fearing loss should they need to cancel."

Bottom line

At the end of the day, having to cancel a trip you were excited to take is a huge stinking bummer, regardless of the reason. But following these tips will help ensure that the ache is only felt in your heart — not in your wallet.

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Receipts and refunds

Tickets and fees.

Request a receipt for tickets, fees and ancillaries, like seats. Receipts are available starting 24 hours after your purchase or change for up to 18 months.

Receipts for tickets and fees

Inflight purchases

Request a receipt for inflight purchases like food, drinks and Wi-Fi. Receipts are available starting 72 hours after your flight for up to 6 months.

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Refunds (request or status check)

If you bought your ticket or related travel products and services through American Airlines, you can request a refund or check your refund status.

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If you bought your ticket from a travel agent or on another website, contact them for refund help.

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American Airlines Attention: Passenger Refunds 4000 E. Sky Harbor Blvd. Phoenix, AZ 85034

800-892-3447 (U.S.) 480-693-2759 (International)

Be sure to include:

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The complete guide to canceling your summer vacation and getting your money back

Experts say the summer of 2022 will break a lot of records. Highest prices. Biggest crowds. Worst service. But here's one they aren't talking about: record cancellations.

It could happen. With the economy on fragile ground, some travel experts privately fear we're headed for a cliff. If inflation keeps rising and the stock market continues to fall , it's just a matter of time before Americans start to cancel their vacations. 

The latest Country Financial Security Index shows how close we are to a mass cancellation event. Americans are feeling less financially secure than they have in two years. They've seen price increases in gasoline (92%), groceries (88%), restaurants or take-out (76%), and, of course, travel (60%).

Summer vacation plans may change:   Travelers say inflation is impacting 'absolutely everything'

"Summer travel plans for many Americans will be tough this summer," says Chelsie Moore, director of wealth management and financial planning at Country Financial." There's a 50-50 chance of the Great Cancellation happening."

Learn more: Best travel insurance

How do you call off your vacation without losing all your money if the Great Cancellation happens? And is there anything that sets this summer apart when it comes to canceling your vacation?

Read the terms and conditions of your purchase

Did you take a few minutes to review the terms? You'd be surprised by how few travelers know if their airfare or hotel stay is refundable. (Short answer: airfare, probably not; hotel, probably.)

"For travelers who need to cancel their trips, the most foolproof tip is to read your terms and conditions closely before booking," says Andres Zuleta , founder of Boutique Explorer , a luxury tour operator.

Where do you find the terms and conditions? Every time you book a trip component, you should receive a document with the terms. You can also find the terms on your travel companies' websites. Airlines refer to it as their contract of carriage or conditions of carriage. Cruise lines have a ticket contract. Tour operators have a passenger agreement or general terms and conditions.

I'm not going to pretend this is easy reading. But if you take a few minutes to review the document, you'll know what you can expect if you need to cancel.

Consider travel insurance

If you're still finalizing your travel plans, you might want to consider a travel insurance policy . And not just any policy, but a "cancel for any reason" policy.

"Most trip cancellation insurance limits you to a narrow list of reasons for canceling," says Joe Cronin , president of International Citizens Insurance , a company that sells health insurance to expatriates. "With cancel for any reason insurance, you can generally get 75% back on your prepaid nonrefundable expenses."

Travel insurance typically costs between 4-8% of your trip’s prepaid, non-refundable cost. However, a “cancel for any reason” policy can run you 10% of the non-refundable cost, or slightly higher. 

Is travel insurance worth it?   What to know before you book your next trip

Let the negotiations begin

Ready to cancel? You may be able to recover some – or all – of the value of your trip. Depending on the circumstances, it can be a negotiation, say experts. Tour operator Zuleta has personally negotiated a refund of nonrefundable airfare simply by asking politely. Yes, that still works.

"Many airlines and hotels are offering vouchers or refunds for future travel if you cancel now," says Fred Hoffman , a frequent traveler who edits the camping advice site The True Wilderness . Don't forget to file a travel insurance claim. If you didn't buy travel insurance, you still might be covered if you booked the trip with your credit card .

Ideally, you won't have to negotiate anything, so it helps to know when you can get a full refund. Generally, if a company can't provide a service you paid for, you get a full refund .

Summer travel woes:   What airlines owe you when flights are canceled, delayed

Flight cancellations will be common this summer:   Your credit card may minimize the misery

Laura Einsetler , a commercial airline pilot from Los Angeles, expects a higher volume of delays and cancellations this summer. If your airline cancels a flight, you get a no-questions-asked refund within seven days (at least you're supposed to, according to the government). 

"I am honestly concerned about it being a mess this summer travel season," she says.

But the travel industry's mess can be your ticket to a refund.

If you haven't booked a vacation yet, consider postponing

Bottom line: This may not be the summer for a vacation.

"COVID-19 and inflation have hit many Americans' pocketbooks," says Mike Martinez, president and CEO of financial planning firm M Martinez & Associates in Metairie, Louisiana. "It is completely understandable to adjust, postpone or cancel your vacation this year if you can't afford it."

So if you haven't decided to go somewhere, the best advice might be to stick around. Take a staycation. Wait until the clouds of economic uncertainty clear. Start budgeting and planning for a 2023 summer trip that won't put you deeper into debt.

Flying for July 4 weekend?  With 500+ flights canceled today, it's shaping up to be a bumpy ride

Here are three key strategies for getting the refund you want

Patience. Your sense of timing is important when you try to recover the value of your vacation. You'll want to start the process as soon as possible to avoid missing any cancellation deadlines. And you'll also want to give the company as much time as possible to answer your request. Most travelers want an immediate refund or credit. But if your situation means you have to ask for a little rule-bending, it takes time.

Persistence. Travel companies have created systems designed to turn away customers asking for refunds. You get rerouted to a chat session where you talk to a customer service bot that has no authority to help you. Or you call a phone number that sends you to voice mail hell. Stay the course, say experts.

Politeness. Maybe the most effective weapon in our cancellation arsenal is your politeness. Use your pleases and thank you's. It's far more difficult for a representative to hang up on you when you're nice (although it has happened to me). Travel professionals have seen no-refund rules bent because one of their customers asked nicely.

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Can My Credit Card Help Me Get a Refund on Canceled Trips?

Many or all of the products featured here are from our partners who compensate us. This influences which products we write about and where and how the product appears on a page. However, this does not influence our evaluations. Our opinions are our own. Here is a list of our partners and here's how we make money .

Whether you’ve booked your trip a year in advance or you just planned it a few weeks ago, sometimes life gets in the way. Maybe you have a family emergency, or you get a nasty ear infection right before you’re due to fly. And who could have predicted the coronavirus outbreak that brought virtually all travel to a screeching halt?

If you’re wondering if your travel credit card can help you get a refund on your canceled trip, the answer is maybe. There are many circumstances where a credit card would give you protection, but there are also many scenarios that won’t be covered.

Here’s what you can do if you’re faced with nonrefundable charges for a trip you can’t take.

Check your card’s travel protection

The Platinum Card® from American Express and the Chase Sapphire Reserve® , like some other cards , offer varying levels of trip cancellation insurance that’s designed to protect you for some unforeseen circumstances like:

Sickness, accident or injury that affects either you or an immediate family member or traveling companion.

Severe weather that affects the start or continuation of your trip (Note: if the severe weather is already a known event, like a declared hurricane, it may not be covered).

Jury duty or court subpoena.

Terrorist activity.

It’s important to note that the travel must have been booked on the credit card that offers travel protection. Simply holding the card but paying with a different one won’t help.

While that coverage can be very useful in some situations, it doesn’t cover everything. During the coronavirus crisis, for example, the credit card would likely only cover your trip cancellation if you or your traveling partner contracted the virus and were unable to travel. If you canceled your trip because you were afraid of getting sick, your credit card would probably not refund your trip.

Here are a few other things that most travel protection from credit cards explicitly will not cover:

Change of plans or financial circumstances.

Pre-existing conditions.

Travel arrangements canceled or changed by a tour operator or any travel agency unless it is the result of severe weather or an organized strike affecting public transportation.

Traveling against the advice of medical professionals.

If you have to cancel a nonrefundable trip, the first course of action is to check the benefits of your credit card. If your canceled trip is covered, you’ll need to file a written claim within 20 days of the event with Chase, or 60 days with American Express.

» Learn more: 9 credit cards that provide travel insurance

Know your rights with flights

There are times when you’re entitled to a refund on your canceled flight, but it may be hard to get if the airline insists on offering a voucher instead. If you’re having trouble getting the refund you’re due, your credit card company may be able to step in and help.

According to the Department of Transportation, passengers are due a refund if their flight is canceled. Even if the airline offers to put you on a different flight instead, if you choose not to travel, you are entitled to a refund. Sometimes airlines will offer vouchers in place of a refund, but you don’t have to settle for a voucher if it doesn’t make sense for you.

» Learn more: What to do if an airline changes or cancels your flight

Even if your flight is changed instead of canceled, you still may be eligible for a refund. This rule is a bit more vague. According to the Transportation Department, you’re entitled to a refund if the airline has made a “significant schedule change and/or significantly delays a flight.”

The problem is that the DOT has not explicitly defined what “significant” means. In general, if your flight is changed by many hours, or changed from a nonstop to one with multiple connections, you have a good case for getting a refund.

First, pursue a refund directly with the airline. If you’re not making progress or it's flat-out refusing a refund, you can consider disputing the charge with your credit card. Make sure you can show that you’ve made good faith attempts to resolve this directly with the airline.

» Learn more: 3 effective ways to get airlines and hotels to bend their rules

How to refund a nonrefundable airline ticket

Using a credit card dispute for a nonrefundable airline ticket should be your last resort after exhausting all other possibilities. Under the Fair Credit Billing Act, credit card chargebacks give consumers a way to recoup costs when a merchant doesn't deliver the product promised at the point of purchase.

As noted above, you're going to need to show that you've made a good faith effort to resolve the issue with the airline first. A successful chargeback often hinges on documentation.

Save screenshots and relevant emails documenting both the reason your flight ran into issues and the airline's response to your refund request. It can be difficult to document the content of phone calls, so it would help to stick to email and customer service chat services when pursuing a refund directly from the airline.

So what happens if you dispute an airline charge? That will depend on the airline's willingness to play ball. Chargebacks can be long and drawn out, so be ready to remain persistent. It's in the airline's best interests not to approve a chargeback, so even if your credit card company is willing to process the chargeback, you may still face pushback from the airline.

Merchants are free to appeal chargebacks and, ultimately, arbitration may be necessary if the airline refuses to cooperate.

The bottom line

There are many cases when your credit card can help you get a refund on your canceled trip. Next time you book travel, make sure you use a credit card that provides travel protection. Or, explore adding extra travel insurance to your trip to guard against other scenarios that your credit card won’t cover.

How to maximize your rewards

You want a travel credit card that prioritizes what’s important to you. Here are our picks for the best travel credit cards of 2024 , including those best for:

Flexibility, point transfers and a large bonus: Chase Sapphire Preferred® Card

No annual fee: Bank of America® Travel Rewards credit card

Flat-rate travel rewards: Capital One Venture Rewards Credit Card

Bonus travel rewards and high-end perks: Chase Sapphire Reserve®

Luxury perks: The Platinum Card® from American Express

Business travelers: Ink Business Preferred® Credit Card

Planning a trip? Check out these articles for more inspiration and advice: Find the best travel credit card for you Snag these hotel loyalty perks, even if you’re disloyal Earn more points and miles with these 6 strategies

on Chase's website

1x-10x Earn 5x total points on flights and 10x total points on hotels and car rentals when you purchase travel through Chase Travel℠ immediately after the first $300 is spent on travel purchases annually. Earn 3x points on other travel and dining & 1 point per $1 spent on all other purchases.

60,000 Earn 60,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $900 toward travel when you redeem through Chase Travel℠.

1x-5x 5x on travel purchased through Chase Travel℠, 3x on dining, select streaming services and online groceries, 2x on all other travel purchases, 1x on all other purchases.

60,000 Earn 60,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $750 when you redeem through Chase Travel℠.

1x-2x Earn 2X points on Southwest® purchases. Earn 2X points on local transit and commuting, including rideshare. Earn 2X points on internet, cable, and phone services, and select streaming. Earn 1X points on all other purchases.

50,000 Earn 50,000 bonus points after spending $1,000 on purchases in the first 3 months from account opening.

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Travel plans can change at a moment's notice. If you're no longer traveling and need to cancel a reservation, your options and refund eligibility will depend on your ticket type.

Get a refund

Refund timing, refundable fare policy, nonrefundable fare policy, canceling within 24 hours, flight changes made by jetblue, frequently asked questions.

To obtain a possible refund for your flight, seats, bags and extras:

• Visit Manage Trips .
• Select the trip you wish to have refunded.
• Select cancel to start the refund process. 
• Follow the steps to complete canceling the trip. 

Please note:

• If JetBlue impacted your trip, you may cancel the impacted flight and receive a refund.
• Seats, bags and extras will be refunded to the original form of payment. 
• Read below to see which types of transactions qualify for a refund to be returned to the original form of payment. 

Time Frame¹

For JetBlue refundable fares, cancellations are permitted any time prior to the scheduled departure for a full refund to the original form of payment. Refundable fares may not be available on all flights.

If an eligible refundable reservation is not changed or cancelled prior to the scheduled departure, all money associated with the reservation will be in the form of a JetBlue travel credit, valid for 12 months from original ticketing date, and may be applied toward future travel.

Partially used reservation

If you wish to cancel any remaining travel after a portion of your refundable trip has been taken, your refund amount will equal the one-way fare for the portion of the trip cancelled. This also applies if a portion of your travel is not operated as scheduled by JetBlue.

No show or missed flight

Refundable fares must be changed or cancelled prior to the scheduled departure time in order to receive a refund to the original form of payment. If a flight is missed, the money associated with the reservation will be in the form of a JetBlue travel credit, valid for 12 months from original ticketing date, and may be applied toward future travel.

Booked before Mar 8, 2023?

For JetBlue nonrefundable fares , cancellations can be made prior to the scheduled departure. A per-person cancellation fee may apply depending on the date of booking and the fare option selected. Any remaining balance will be in the form of a JetBlue travel credit, valid for 12 months from original ticketing date.

If an eligible nonrefundable reservation is not changed or cancelled prior to scheduled departure, all money associated with the reservation will be forfeited. This includes extra ancillary purchases such as Even More® Space, priority security, additional checked bag fees, etc.

Cancellations within 24 hours

If your travel was booked  seven days  or more prior to the scheduled departure date, you have  24 hours  from the time the booking was made to cancel your reservation without being charged a cancellation fee. The entire booking must be cancelled to qualify (not applicable for JetBlue Vacations reservations).

Fare change questions

Airport issues  , credit card or jetblue travel credit  , change of plans, additional info.

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Cancellation policies

Review the guidelines for voluntarily canceling your booking.

• Refund times vary depending on your financial institution.
• Seat and baggage fees on all fare types are non-refundable unless: 1) the Customer is no longer traveling on that flight and  2) the Customer changes/cancels before the time of departure.
• An Open Ticket is a credit. Contact the original booking source to set up new reservation.

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Automatic Refunds and No More Hidden Fees: D.O.T. Sets New Rules for Airlines

The Transportation Department issued new requirements on refunds when flights are canceled or delayed and on revealing “junk” fees before booking. Here’s what passengers can expect.

By Christine Chung

The Transportation Department on Wednesday announced new rules taking aim at two of the most difficult and annoying issues in air travel: obtaining refunds and encountering surprise fees late in the booking process.

“Passengers deserve to know upfront what costs they are facing and should get their money back when an airline owes them — without having to ask,” said U.S. Transportation Secretary Pete Buttigieg in a statement, adding that the changes would not only save passengers “time and money,” but also prevent headaches.

The department’s new rules, Mr. Buttigieg said, will hold airlines to clear and consistent standards when they cancel, delay or substantially change flights, and require automatic refunds to be issued within weeks. They will also require them to reveal all fees before a ticket is purchased.

Airlines for America , a trade group representing the country’s largest air carriers, said in a statement that its airlines “abide by and frequently exceed” D.O.T. consumer protection regulations.

Passenger advocates welcomed the new steps.

Tomasz Pawliszyn, the chief executive of AirHelp, a Berlin-based company that assists passengers with airline claims, called it a “massive step forward and huge improvement in consumer rights and protection” that brings the United States closer to global standards in passenger rights.

Here’s what we know about the D.O.T.’s new rules, which will begin to go into effect in October.

There’s now one definition for a “significant” delay.

Until now, airlines have been allowed to set their own definition for a “significant” delay and compensation has varied by carrier . Now, according to the D.O.T., there will be one standard: when departure or arrival is delayed by three hours for domestic flights and six hours for international flights.

Passengers will get prompt refunds for cancellations or significant changes for flights and delayed bags, for any reason.

When things go wrong, getting compensation from an airline has often required establishing a cumbersome paper trail or spending untold hours on the phone. Under the new rules, refunds will be automatic, without passengers having to request them. Refunds will be made in full, excepting the value of any transportation already used. Airlines and ticket agents must provide refunds in the original form of payment, whether by cash, credit card or airline miles. Refunds are due within seven days for credit card purchases and within 20 days for other payments.

Passengers with other flight disruptions, such as being downgraded to a lower service class, are also entitled to refunds.

The list of significant changes for which passengers can get their money back also includes: departure or arrival from an airport different from the one booked; connections at different airports or flights on planes that are less accessible to a person with a disability; an increase in the number of scheduled connections. Also, passengers who pay for services like Wi-Fi or seat selection that are then unavailable will be refunded any fees.

Airlines must give travel vouchers or credits to ticketed passengers unable to fly because of government restrictions or a doctor’s orders.

The vouchers or credits will be transferable and can be used for at least five years after the date they were issued.

Fees for checked baggage and modifying a reservation must be disclosed upfront.

Airlines and ticket agents are now required to display any extra fees for things like checking bags or seat selection clearly and individually before a ticket purchase. They will also need to outline the airline’s policies on baggage, cancellations and changing flights before a customer purchases a ticket.

The rules, which apply to all flights on domestic airlines and flights to and from the United States operated by foreign airlines, have varying start dates.

For example, automatic refunds must be instituted by the airlines within six months. But carriers have a year before they’re required to issue travel vouchers and credits for passengers advised by a medical professional not to fly.

Follow New York Times Travel on Instagram and sign up for our weekly Travel Dispatch newsletter to get expert tips on traveling smarter and inspiration for your next vacation. Dreaming up a future getaway or just armchair traveling? Check out our 52 Places to Go in 2024 .

Christine Chung is a Times reporter covering airlines and consumer travel. More about Christine Chung

Open Up Your World

Considering a trip, or just some armchair traveling here are some ideas..

52 Places:  Why do we travel? For food, culture, adventure, natural beauty? Our 2024 list has all those elements, and more .

Mumbai:  Spend 36 hours in this fast-changing Indian city  by exploring ancient caves, catching a concert in a former textile mill and feasting on mangoes.

Kyoto:  The Japanese city’s dry gardens offer spots for quiet contemplation  in an increasingly overtouristed destination.

Iceland:  The country markets itself as a destination to see the northern lights. But they can be elusive, as one writer recently found .

Texas:  Canoeing the Rio Grande near Big Bend National Park can be magical. But as the river dries, it’s getting harder to find where a boat will actually float .

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Biden-Harris Administration Announces Final Rule Requiring Automatic Refunds of Airline Tickets and Ancillary Service Fees

Rule makes it easy to get money back for cancelled or significantly changed flights, significantly delayed checked bags, and additional services not provided  

WASHINGTON – The Biden-Harris Administration today announced that the U.S. Department of Transportation (DOT) has issued a final rule that requires airlines to promptly provide passengers with automatic cash refunds when owed. The new rule makes it easy for passengers to obtain refunds when airlines cancel or significantly change their flights, significantly delay their checked bags, or fail to provide the extra services they purchased.

“Passengers deserve to get their money back when an airline owes them - without headaches or haggling,” said U.S. Transportation Secretary Pete Buttigieg . “Our new rule sets a new standard to require airlines to promptly provide cash refunds to their passengers.”  

The final rule creates certainty for consumers by defining the specific circumstances in which airlines must provide refunds. Prior to this rule, airlines were permitted to set their own standards for what kind of flight changes warranted a refund. As a result, refund policies differed from airline to airline, which made it difficult for passengers to know or assert their refund rights. DOT also received complaints of some airlines revising and applying less consumer-friendly refund policies during spikes in flight cancellations and changes. 

Under the rule, passengers are entitled to a refund for:

• Canceled or significantly changed flights: Passengers will be entitled to a refund if their flight is canceled or significantly changed, and they do not accept alternative transportation or travel credits offered. For the first time, the rule defines “significant change.” Significant changes to a flight include departure or arrival times that are more than 3 hours domestically and 6 hours internationally; departures or arrivals from a different airport; increases in the number of connections; instances where passengers are downgraded to a lower class of service; or connections at different airports or flights on different planes that are less accessible or accommodating to a person with a disability.  
• Significantly delayed baggage return: Passengers who file a mishandled baggage report will be entitled to a refund of their checked bag fee if it is not delivered within 12 hours of their domestic flight arriving at the gate, or 15-30 hours of their international flight arriving at the gate, depending on the length of the flight.  
• Extra services not provided: Passengers will be entitled to a refund for the fee they paid for an extra service — such as Wi-Fi, seat selection, or inflight entertainment — if an airline fails to provide this service.

DOT’s final rule also makes it simple and straightforward for passengers to receive the money they are owed. Without this rule, consumers have to navigate a patchwork of cumbersome processes to request and receive a refund — searching through airline websites to figure out how make the request, filling out extra “digital paperwork,” or at times waiting for hours on the phone. In addition, passengers would receive a travel credit or voucher by default from some airlines instead of getting their money back, so they could not use their refund to rebook on another airline when their flight was changed or cancelled without navigating a cumbersome request process.  

The final rule improves the passenger experience by requiring refunds to be:

• Automatic: Airlines must automatically issue refunds without passengers having to explicitly request them or jump through hoops.   
• Prompt: Airlines and ticket agents must issue refunds within seven business days of refunds becoming due for credit card purchases and 20 calendar days for other payment methods.  
• Cash or original form of payment: Airlines and ticket agents must provide refunds in cash or whatever original payment method the individual used to make the purchase, such as credit card or airline miles. Airlines may not substitute vouchers, travel credits, or other forms of compensation unless the passenger affirmatively chooses to accept alternative compensation.    
• Full amount: Airlines and ticket agents must provide full refunds of the ticket purchase price, minus the value of any portion of transportation already used. The refunds must include all government-imposed taxes and fees and airline-imposed fees, regardless of whether the taxes or fees are refundable to airlines.

The final rule also requires airlines to provide prompt notifications to consumers affected by a cancelled or significantly changed flight of their right to a refund of the ticket and extra service fees, as well as any related policies.

In addition, in instances where consumers are restricted by a government or advised by a medical professional not to travel to, from, or within the United States due to a serious communicable disease, the final rule requires that airlines must provide travel credits or vouchers. Consumers may be required to provide documentary evidence to support their request. Travel vouchers or credits provided by airlines must be transferrable and valid for at least five years from the date of issuance.

The Department received a significant number of complaints against airlines and ticket agents for refusing to provide a refund or for delaying processing of refunds during and after the COVID-19 pandemic. At the height of the pandemic in 2020, refund complaints peaked at 87 percent of all air travel service complaints received by DOT. Refund problems continue to make up a substantial share of the complaints that DOT receives.

DOT’s Historic Record of Consumer Protection Under the Biden-Harris Administration

Under the Biden-Harris Administration and Secretary Buttigieg, DOT has advanced the largest expansion of airline passenger rights, issued the biggest fines against airlines for failing consumers, and returned more money to passengers in refunds and reimbursements than ever before in the Department’s history.

• Thanks to pressure from Secretary Buttigieg and DOT’s flightrights.gov dashboard, all 10 major U.S. airlines guarantee free rebooking and meals, and nine guarantee hotel accommodations when an airline issue causes a significant delay or cancellation. These are new commitments the airlines added to their customer service plans that DOT can legally ensure they adhere to and are displayed on flightrights.gov .  
• Since President Biden took office, DOT has helped return more than $3 billion in refunds and reimbursements owed to airline passengers – including over $600 million to passengers affected by the Southwest Airlines holiday meltdown in 2022.   
• Under Secretary Buttigieg, DOT has issued over $164 million in penalties against airlines for consumer protection violations. Between 1996 and 2020, DOT collectively issued less than $71 million in penalties against airlines for consumer protection violations.  
• DOT recently launched a new partnership with a bipartisan group of state attorneys general to fast-track the review of consumer complaints, hold airlines accountable, and protect the rights of the traveling public.  
• In 2023, the flight cancellation rate in the U.S. was a record low at under 1.2% — the lowest rate of flight cancellations in over 10 years despite a record amount of air travel.  
• DOT is undertaking its first ever industry-wide review of airline privacy practices and its first review of airline loyalty programs.

In addition to finalizing the rules to require automatic refunds and protect against surprise fees, DOT is also pursuing rulemakings that would:

• Propose to ban family seating junk fees and guarantee that parents can sit with their children for no extra charge when they fly. Before President Biden and Secretary Buttigieg pressed airlines last year, no airline committed to guaranteeing fee-free family seating. Now, four airlines guarantee fee-free family seating, and the Department is working on its family seating junk fee ban proposal.  
• Propose to make passenger compensation and amenities mandatory so that travelers are taken care of when airlines cause flight delays or cancellations.   
• Expand the rights for passengers who use wheelchairs and ensure that they can travel safely and with dignity . The comment period on this proposed rule closes on May 13, 2024.

The final rule on refunds can be found at https://www.transportation.gov/airconsumer/latest-news and at regulations.gov , docket number DOT-OST-2022-0089. There are different implementation periods in this final rule ranging from six months for airlines to provide automatic refunds when owed to 12 months for airlines to provide transferable travel vouchers or credits when consumers are unable to travel for reasons related to a serious communicable disease. 

Information about airline passenger rights, as well as DOT’s rules, guidance and orders, can be found at   https://www.transportation.gov/airconsumer .

Morning Rundown: Trump lawyer backs away from absolute immunity argument, China warns against 'downward spiral' in U.S. relations, and key takeaways from the NFL draft

Airlines must cough up cancellation cash and can no longer hide fees under new federal rule

A federal rule announced Wednesday will require airlines to quickly give cash refunds — without lengthy arguments — to passengers whose flights have been canceled or seriously delayed, the Biden administration said.

“Passengers deserve to get their money back when an airline owes them — without headaches or haggling,” Transportation Secretary Pete Buttigieg said in a statement.

The rule from the Transportation Department says passengers who decline other reimbursement like travel credits are to get cash refunds.

It applies when a flight is canceled or has a “significant change,” the administration said.A “significant change” includes when departure or arrival times are three or more hours different from the scheduled times for domestic flights or six hours for international flights, and when the airport is changed or connections are added, it said.

Passengers are also to get refunds when their baggage is 12 hours late in delivery for domestic flights.

The new rule comes after promises to hold airlines accountable after major disruptions that made travel hell for passengers, including the 2022 Southwest Airlines meltdown , which resulted in almost 17,000 significantly delayed or canceled flights and a missing baggage nightmare.

The Transportation Department said that the new rule means refunds are automatic and that "airlines must automatically issue refunds without passengers having to explicitly request them or jump through hoops."

Also announced Wednesday was a rule requiring airlines to more clearly disclose so-called junk fees upfront, such as surprise baggage or other fees, the department said.

It said that rule is expected to save fliers around $500 million a year.

The surprise fees are used so tickets look cheaper than they really are, and then fliers get the unwelcome surprise of fees on checked bags, carry-on bags or reservation changes — or even discounts that are advertised but apply to only part of the ticket price, officials said.

Airlines will also have to tell fliers clearly that their seats are guaranteed and that they don't have to pay extra to ensure they have seats for flights, according to the Transportation Department.

Airlines for America, an industry trade group, said that its member airlines “offer transparency and vast choice to consumers from first search to touchdown” and that they do offer cash refunds.

The 11 largest U.S. airlines returned $10.9 billion in cash refunds last year, an increase over $7.5 billion in 2019 but slightly down from $11.2 billion in 2022, the group said.

“U.S. airlines are providing more options and better services while ticket prices, including ancillary revenues, are at historic lows,” Airlines for America said.

Left out of the federal changes announced Wednesday are those involving "family seating fees," but the Transportation Department said in a statement that "DOT is planning to propose a separate rule that bans airlines from charging these junk fees."

Travelers have complained to the Transportation Department that children weren’t seated next to accompanying adults, including in some cases young children, department officials said last year.

Fees on bags specifically have made up an increasing amount of airline revenues, the Transportation Department said Wednesday in announcing the new rules.

A Transportation Department analysis found that airline revenue from baggage fees increased 30% from 2018 to 2022, while operating revenue — which is from the flights themselves — increased by only half that amount, the department said.

Jay Blackman is an NBC News producer covering such areas as transportation, space, medical and consumer issues.

Phil Helsel is a reporter for NBC News.

What fliers need to know about new refund rules for airlines

Starting in about six months, u.s. airlines will have to offer customers cash refunds before vouchers.

New federal rules for airlines will go into effect later this year, giving travelers a better picture of the full cost of flights before they book — and getting them an easier refund if things go awry.

After a process that lasted more than a year, the Biden administration announced the rules on passenger protections Wednesday.

“This is a big day for America’s flying public,” Transportation Secretary Pete Buttigieg said in a news conference at Reagan National Airport.

While the trade group Airlines for America said its members “abide by — and frequently exceed — DOT regulations regarding consumer protections,” consumer advocates praised the administration’s move.

“These rules are not only critical but also common sense,” said William McGee, senior fellow for aviation and travel at the American Economic Liberties Project, who spoke at Wednesday’s event.

Most new rules go into effect in the fall

At the event Wednesday, Buttigieg said that “the bulk of these protections” will go into effect in about six months. Others will start in a year.

That means refund rules that get customers automatic cash refunds when airlines cancel or significantly change flights won’t be in place during the busy summer travel season. But they should be set in time for the Thanksgiving and winter holiday season rush.

Buttigieg said that the department expects airlines to take some time to develop the processes to return cash to travelers, but added that he doesn’t want them to drag their feet.

“They don’t have to wait the number of months that it’ll technically take for this to go into effect,” Buttigieg said Wednesday. “They could and should be doing this right now.”

You should get refunds without having to ask

Instead of first offering a voucher or credit, airlines “must automatically issue refunds without passengers having to explicitly request them or jump through hoops,” the Transportation Department says. The refunds need to be issued within seven business days for credit card purchases and 20 calendar days when bought through other methods.

However a traveler originally paid is the way the refund needs to be issued, the rule says, whether that’s by credit card or airline miles . Other types of compensation are allowed only if a passenger chooses one of those alternatives.

“No more defaulting to vouchers or credits when consumers may not even realize that they were entitled to cash,” Buttigieg said.

You can still choose to be rebooked

If travelers’ flights have been canceled or significantly changed, they can still continue with their trip. Passengers are only eligible for a refund if they have declined to accept alternative transportation.

Airlines will have to pay for delayed bags and broken WiFi

There are many ways for a trip to go awry, and the new rules cover more than just a late or canceled flight.

If a checked bag isn’t delivered within 12 hours of a domestic flight arriving at the gate, or within 15 to 30 hours of an international flight arriving, depending on how long that flight is, passengers will be entitled to a refund of their checked-bag fee. They will need to file a mishandled baggage report.

Refunds will also be given if passengers pay for a service such as WiFi, seat selection or in-flight entertainment and the airline fails to provide.

‘Significant’ changes will be the same for all airlines

Automatic cash refunds are due to passengers if their flight experiences a “significant change.” But what does that mean? Previously, the definition could vary from airline to airline.

The new rules provide some consistency. A change is considered significant if a departure or arrival is different by more than three hours for domestic flights or six hours for international trips.

Other changes considered significant: the departure or arrival is from a different airport; there are more connections; passengers are downgraded to a lower class; or service or flights are on planes that are less accessible for a person with a disability.

No more hidden fees for bags and seat selection

The rule on extra fees — what the Biden administration refers to as “surprise junk fees in air travel” — will require airlines and online travel booking sites to disclose up front the fees for a checked bag, carry-on bag, reservation change and reservation cancellation. Those fees must be clearly noted and not shown through a hyperlink, the rule says.

Consumers must also be informed that they don’t have to pay for a seat assignment to travel and that a seat will be provided without an additional price.

“Healthy competition requires that, as a consumer, you comparison shop, which means knowing the real price of a trip before and not after you buy,” Buttigieg said. “Airlines will now be required to show you these costs up front, so you have all the information you need to decide what travel option is best for you.”

Travelers can either search without providing their personal information to see standard fees or, after entering their information, see more tailored fees that might apply given their military status, frequent-flier membership or credit card use.

“The final rule puts an end to the bait-and-switch tactics some airlines use to disguise the true cost of discounted flights,” the Transportation Department said in a news release. “Prior to the rule, some airlines were offering deceptive discounts that consumers may have believed applied to the full fare that was being advertised but only applied to a small portion of the ticket price.”

You will still have to report complaints

Buttigieg said the main way for the department to find out about a violation of the rules is when people submit complaints through the site flightrights.gov . But he said he hopes that by making refunds automatic, there will be less need for complaints — and more flexibility for employees to perform audits or spot-checks of airline compliance.

Europe-style compensation is still not in the rules

Some travelers heading to or from Europe who experience delays under certain circumstances are entitled to compensation worth more than $600. That kind of system does not exist for domestic flights in the United States, but Buttigieg said it is on the agenda.

“On compensation, we continue to develop that — and to be clear, with this rule on the books, that does not stop or slow the progress that we’re driving in terms of a compensation rule,” he said.

More on air travel

Leave flying to the pros: Think you could land a plane in an emergency? Experts say you’re wrong . Here’s what you should actually do if something goes awry during a flight .

Pet peeves: Why do “gate lice” line up early for a flight ? Psychologists explained for us. Another move that annoys airline workers: abusing the flight attendant call button . For more on how to behave on a flight, check out our 52 definitive rules of flying .

Plane mess: Stories about extremely disgusting airplanes have been grossing out travelers. The question of plane cleanups became the subject of a recent debate after a flight attendant allegedly told a pregnant passenger to pick up the popcorn spilled by her toddler.

Frequent flying: Airline status isn’t what it used to be, but at least there are some good movies and TV shows to watch in the air. And somewhere out there, experts are trying to make airline food taste good.

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Clear dashboard with flight data

Clear dashboard with flight, easy of booking, all fees clearly shown and most importnet .... credit/debit cards work without any problem compared to other advertised site starting with "ki...". When I got mad on "ki..." went to MyTrip and was always without any problem....

Date of experience : April 23, 2024

DavidMy trip representative

My trip representative, David, was a patient, positive, helpful person. He help solve my travel issues and sent my the revised travel documents. Although he was from India he spoke clearly and slowly and made sure I understood the situation. David is a asset to the company!

Date of experience : April 21, 2024

easy booking

It's always so easy to book the flights over your App mytrip and I really appreciate the fast access to all the informations.

Date of experience : April 24, 2024

simple app and fast

i m waiting to receive the confirmation but generally we found good price and easy to book it

Date of experience : April 25, 2024

No refund received yet

Hi have cancelled my flight ticket and I have requested for refund .it's been more than one month I have waiting for my refund.every time I contact them they will say please wait ur request is under review .they already got refund from airlines and mytrip is not paying my money back.horrible experience almost 790 euro they have to pay me back . I don't recommend these agents to anybody to book their flight.uts my hubble request.im moving legally ,bcz they got money from airlines I have their chats and everything.

Date of experience : March 20, 2024

Reply from mytrip.com

Hi nia michael, We apologize for the inconvenience caused. We need your reference number so that we can check with the relevant team and provide you with the best assistance possible regarding your refund request. Best regards, Mytrip Team

My experience & recommendations

My experience with this company has been average overall. While they provide the service they advertise, it often feels like there's room for improvement in their customer support and efficiency. I encountered some delays and difficulties in resolving issues, which was a bit frustrating. However, if you're looking for a quick solution, they do get the job done eventually. That said, I would recommend considering alternatives. In my search, I found another company whose service and support exceeded my expectations. For a smoother experience, I suggest reaching out to them at +1 866-228-5027.

Date of experience : March 22, 2024

I canceled the trip

I canceled the trip, my reservation was canceled, but they wrote that my refund would be processed within 15 business days, although refunds are made very quickly in 5 minutes, I speak as an airline agent. Very bad, I don’t recommend them if you make a return or exchange.

The absolute worst service!

The absolute worst service!! I booked a flight and there were delays and I missed my connecting flight. Now I have been on chat and call for over 20 hours with about 40 different agents that keep transferring me to another and I’m repeating myself over and over again with no one helping. The chat and calls keep disconnecting and they all are bloody useless. Nothing is resolved

Date of experience : April 26, 2024

Hello Jane, We are sorry to hear about the experience you had with our service. Your willingness to share your experience is genuinely appreciated. We hope you will allow us the opportunity to serve your future lodging needs, as we would like the opportunity to provide you the level of service you expect from our company. Best regards, MyTrip

Prices changed without realising

The prices were offered for a certain price, I hit pay, and the payment didn't work, it said to wait a minute and hit pay again. I did this, and it went through, but the price had gone up by $116. I didn't notice at the time as I assumed it would be the same price given nothing on the page had changed. It feels like a delibrate design decision to get customers to pay more without realising.

"Hello, We would like to inform you that, in order to properly investigate the possibility of a double charge, we will be requiring a bank statement where the mentioned charge will be visible. You may submit a request via the 'Contact' tab on our website with the requested bank statement attached. We remain at your disposal for any further clarifications. Kind regards, Mytrip team"

The actual trip booking part is like…

The actual trip booking part is like every other trip booking platform. I STRONGLY SUGGEST that you DO NOT purchase travel visa through them. They charge a very high premium and usually when a you pay for travel visa (in my past experiences) all you do is take a photo of your passport and a selfish and they agent takes care of the rest, in this case however you are sent a link to SimpleVisa website and you're left to do everything on your own. They basically copy the visa off the country's site and have you do it all yourself. I could have done that on my own for 300% less money. Buy the tickets get your own visas and don't pay them more money for no reason

Date of experience : March 05, 2024

Hello, As you have failed to provide us with a valid booking code in the private section of the review, we are unable to locate your booking in our system and see what truly happened. Best regards, mytrip team

I GOT A PLANE TICKET A FEW HOURS BEFORE…

I GOT A PLANE TICKET A FEW HOURS BEFORE THE FLIGHT AND WITHOUT ANY PROBLEM FOR PAYMENT

Date of experience : April 22, 2024

I can't believe this is legal operation…

I can't believe this is legal operation these guys are running. They made an 'error' on their website booking site, which lead me to book a flight not suitable my needs. The customer support has lead to no reasonable solution and no responsibility taken. I see the other low scores and bad experiences travellers have had and what these third party companies get away with. This is not a service to travellers, always go direct with airlines!

Possible scam site, avoid

Booked fast track security at Schiphol. Didn’t receive the fast track passes. Called and they said the passes weren’t available and they would send a refund. The refund did arrive after a couple of days (although I did think I shouldn’t have had to call). However, my card details were used in a fraudulent transaction the following day. I think these people are a scam.

This company had helped me deal with an…

This company had helped me deal with an issue my airline couldn’t seem to be bothered too. Really pleased with the customer service, how fast they answer a query or telephone is phenomenal.

Date of experience : April 14, 2024

The reservation was easy without…

The reservation was easy without complications. I had now the App and can follow my trip

Paid for 20kg hold luggage on first…

Paid for 20kg hold luggage on first flight but unable to pay for it on the second flight ((both flights booked through mytrip). Called my trip to cancel the hold luggage on first flight because I can't continue journey, they refused to cancel the additional luggage for the first flight!

Hello, We would like to inform you that any cancellation for the additional products purchased can only be processed according to the rules of the airline company. As an agency, we act as an intermediary; we are bound by the airline's rules, and we cannot override them. Best regards, Mytrip team

never refund cancelled flights, do not use!

purchased a flight with mytrip with scoot and scoot changed the itinery and offered a full refund if we wished to cancel. the new itinery was not suitable so we did cancel and re-booked with another airline. 30 days later and my trip have still not refunded our flights. scoot even emailed us and said the refund would be within 15 days and now double the time and nothing refunded by mytrip. awful service

It was Quick and fast and lesser as…

It was Quick and fast and lesser as compare to official website of airline ☺️

i did book the whoele travle and at the…

i did book the whoele travle and at the end the website said this flight is not valied search from beginning again!

Quick and easier than booking direct…

Quick and easier than booking direct with multiple airlines.

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ZERO CANCELLATION CHARGE ON FLIGHTS! 100% Money back Guarantee if you cancel your ticket. Buy Now Starting @ Rs 149

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• During the booking process, select 'ZERO Cancellation' option by paying an additional fee starting from Rs.149/- per passenger & enjoy ZERO penalty in case you wish to cancel the booking.
• Complete Airline & MMT penalty will be waived off under ZC Services, While Convenience fee charged at the time of booking is Non- Refundable.
• To process your cancellation at ZERO penalty, logon to support.makemytrip.com and process the cancellation. Waiver for your cancelation will be applied automatically.
• Customer will be entitled for 100% refund only if the cancellation is done minimum 24 hours before departure of flight
• Customer will be entitled for 100% refund only if the cancellation is done on MakeMyTrip website OR mobile apps

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• The Zero Cancellation Fee Paid by the customer for availing free cancelation service will be non-refundable in all cases.
• Service is valid only on selected one-way & return Domestic flights booked on Makemytrip mobile App & www.makemytrip.com.
• On Return Bookings, Zero Cancellation can be purchased only if both the legs of Return booking are eligible for Zero Cancellation.
• Customer will be eligible for the complete waiver only if he cancels the ticket 24 hours prior to departure.
• Waiver is valid only for FULL cancellations (cancellations of all flights of a particular passenger, booked in an itinerary) for any or all passengers in a booking.
• Complete penalty of the partial leg which is being cancelled will be refunded in case of partial cancellation.
• In case of partial cancellation (Cancellation of only some flights booked in the itinerary), waiver will be computed by deducting the Zero cancellation fees from the price of that cancelled flight only.

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• In the event of any misuse or abuse of the offer by the customer of travel agent, MakeMyTrip reserve the rights to deny the offer or cancel the booking. MakeMyTrip shall not refund the booking amount in such cases.
• To avail benefits of Zero Cancellation, You need to cancel online on Makemytrip. You will not be eligible for waiver if you cancel directly with airline.
• Customers, who are travel agents by occupation, are barred from making bookings for their customers and MakeMyTrip reserve the rights to deny the offer or cancel the booking. MakeMyTrip shall not refund the booking amount in such cases.
• MakeMyTrip reserves the right, at any time, without prior notice and liability and without assigning any reason whatsoever, to add/alter/modify/change or vary all of these terms and conditions or to replace, wholly or in part, this offer by another offer, whether similar to this Offer or not, or to extend or withdraw it altogether.
• MakeMyTrip is the sole authority for interpretation of these terms.
• MakeMyTrip shall not be liable for any loss or damage arising due to force majeure event.
• MakeMyTrip does not accept responsibility for losses and additional expenses, due to delays or changes in air, missed connections, sicknesses, weather, strikes, quarantine, change in government rules and regulations or other causes, howsoever caused, and all such losses and expenses caused must be borne by the passenger.
• In the event of any misuse or abuse of the service by the customer or travel agent, MakeMyTrip reserves the right to deny the offer or cancel the booking.
• In no event the entire liability of MakeMyTrip under this offer shall exceed the amount of promotional discount under this offer.
• MakeMyTrip shall not be liable to for any indirect, punitive, special, incidental or consequential damages arising out of or in connection with the service.
• Disputes, if any, arising out of or in connection with this offer shall be subject to the exclusive jurisdiction of the competent courts in Delhi.
• All other terms and conditions as listed in the User Agreement available and the Privacy Policy will be applicable to this program.

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