trip ninja jobs

Trip Ninja builds tech that streamlines the flight booking process and helps generate complex itineraries in seconds

Multi-Destination Travel • Search Algorithms • Leisure Travel • Corporate Travel • Travel Agents

💰 Seed Round on 2019-05

Technical Customer Success Manager

🇨🇦 Canada – Remote

💵 $115k - $130k / year

⏰ Full Time

🟡 Mid-level

🏆 Customer Success / Account Manager

Description

• Create and own plan for keeping customers engaged and supported: building customer loyalty, reducing churn, maintaining customer relationships, and anticipating roadblocks • Resolve issues: work with customers and engineering team to identify and resolve common technical problems • Manage customer relationships: own the report and request pipelines, represent customer advocacy within the organization, and conduct user research • Support product integrations: work with customers and our engineering, product, and commercial teams to facilitate smooth product integrations • Coordinate customer communications and training: lead customer onboarding and develop training and usage documentation

Requirements

• 4+ years professional experience in a Customer Success role • 2+ years' experience working with technical or SaaS customers • Working experience with customer engagement and training scenarios • Knowledge of software documentation, product positioning, API integrations, and SaaS business models • Commitment to continuous improvement • Excellent verbal and written communication skills • Hard working and detail-oriented • Experience building and maintaining professional relationships • Experience communicating with and engaging a variety of audiences • Ability to translate technical concepts in a simple manner • Ability to manage multiple threads of work

• Competitive compensation and benefits package • 100% remote work • RRSP matching • 4 weeks vacation: taking vacation and personal time is a priority • Work-from-home: at our core we are remote-first company; we also offer our team members the ability to work abroad for up to 2 months per year • Flexible work schedule: we are happy to work with our team to accommodate schedules that work for everyone • Parental leave: we offer leave for all parents and are happy to accommodate the needs of anyone on our team who has children • Engaging work: we solve the hard problems of the travel industry and provide endless opportunities to innovate • Diversity, Equity, and Inclusion: we strive for a balanced team that values different viewpoints and life experiences and strive to maintain an equitable hiring process • 10% time to allow for self-led learning and exploration of new skills

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We make your flights content work harder

Our proprietary technology improves content efficiency so OTAs can achieve their goals faster, and more profitably.

Why Trip Ninja

The key to content efficiency.

Our API makes the most of your flights content using sophisticated machine learning technology and AI-driven algorithms.

Better itineraries using your content

Our API provides a layer of machine learning and AI driven algorithms so that OTAs can make the most out of their content.

Boost the efficiency of your bread-and-butter content

Use the rich content of NDC to its fullest potential

Let the cost savings of LCC content shine

Surface more savings by combining hotels and air content

Real Results

Results you won't believe.

“We are really enjoying working with the Trip Ninja team and collaborating to find better fares to save our customers money. Their innovative solutions are re-shaping fare shopping around the globe.”

for developers

Let us do the hard work.

We’ve gone to great lengths to ensure our API is not only easy to setup, but also easy to use. It’s flexible, easy, and adapts to your organization’s needs.

Trust us, your developers will thank you.

Consolidated Data Sources

Your GDS account, your commissions, our algorithms

Internal Caching

Save time and reduce the look-to-book burden

Machine Learning

Protects your look-to-book with the knowledge of millions of searches

Branded Fares

Branded fares are automatically presented

Ready to get started?

Don’t miss out on the unbeatable results from our SmartFlights API, see our technology in action today.

Expedia Rewards is now One Key™

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I met a man on a business trip and left my marriage to be with him. I have no regrets.

• Nicole Fallon-Peek met her now-husband Sean during a business trip to Boston in 2017.
• After leaving her previous marriage, Fallon-Peek and Sean began a long-distance relationship.
• Once he moved to be with her, they quit their jobs and started their own business together.

This as-told-to essay is based on a conversation with Nicole Fallon-Peek, the co-CEO of Lightning Media Partners. The following has been edited for length and clarity.

I met my now-husband, Sean, in 2017 while we were working for the same digital publishing company.

I worked out of the New York office as a managing editor, and Sean worked out of the Ogden, Utah, office as an assistant managing editor. I was on the same level as his boss, but we didn't work directly with or for each other.

There was an instant spark when we met

We met on a business trip to our Boston office. It was my first business trip, and I was excited to connect with new people. I had no idea that one of those people would later become my husband.

I knew of Sean because we'd been on virtual meetings before, but I'd never spoken to him. When we met in the office that morning, we both knew there was a connection. I joke that it was love at first handshake.

He was one of the nicest, most charming people I'd ever met. He was very polite, but he wasn't afraid of a little self-deprecating humor .

We went to the hotel bar every night with colleagues and flirted with each other the entire time. We're big foodies, so when we'd go out to team dinners, I'd ask him if I could try something from his plate.

I was married to someone else then, but I didn't feel guilty because it felt so natural to be talking and laughing with Sean — like we'd known each other forever despite having just met.

Our goodbye on that trip was awkward. When I came down to the hotel lobby to check out, I saw him sitting there waiting for his Uber to the airport. We met each other's eyes and smiled, but we didn't get a chance to say goodbye because he was already gone by the time I'd checked out.

We found ways to spend more time together virtually during the workday

Sean and I emailed to trade phone numbers after the trip because we felt silly asking each other in person. We tried to be professional and draw a line. If we were talking about work things, we would communicate on work platforms, but I would text Sean sometimes during work to talk about personal stuff.

We found an excuse to schedule a one-on-one call to discuss a project one of our mutual colleagues was working on. We talked about the actual business purpose of the call and then went on for another 30 minutes talking about personal stuff.

Related stories

That call was it for me. I thought, "This could definitely be something real."

Meeting Sean was the confirmation I needed to leave my marriage

Before I met Sean, I was already one foot out the door of my previous marriage , but meeting him was the catalyst to finally leave.

It took less than two weeks for me to realize I was head over heels in love with Sean. He told me he didn't want to be the sole reason I ended my marriage, but I ended it because I wasn't happy.

My ex-spouse sensed my unhappiness and wasn't surprised when I shared those feelings, but they were definitely shocked and hurt that I'd realized it because I met someone else.

I do feel bad about the emotional pain I caused them, but we both said to each other and to family and friends that we're better off for having split up. It would've happened at some point regardless of whether Sean was in the picture.

I was nervous to tell my coworkers I left my marriage for someone at the company

I was a little nervous to share that I had left my marriage and was dating someone who worked in our Utah office. Sean and I also didn't know the policy as we'd never had a reason to look — neither of us thought we'd meet our soulmate at work.

We kept talking after the business trip and decided to make things official. Two months later, we told our bosses. We didn't want people at work to find out from the company rumor mill.

I sat my boss down and said, "Hey, I just want to tell you that we've been long-distance dating. I hope that's not a problem. We don't report to each other, so we figured maybe it'll be OK."

My boss was super happy for me. She said, "I knew it! You guys are great. This is not a problem. Do your thing. It's all good." Everyone else at the office was happy that I was happy. They knew I struggled in my previous relationship.

My boss helped Sean transfer to New York

My boss helped Sean get an opportunity on another team in the New York office a few months later. I was also looking for a place to live at that time so I told him that even though it was kind of soon, our relationship was on a good track and I wanted to move in together. He agreed.

We found a place, started commuting into the office together, and spent as much time as we could to make up for not being able to see each other every day during those four months of our long-distance relationship.

We decided to start our own venture

We eventually both felt stuck in our jobs and didn't see opportunities for growth. We had similar skills and knew we could work together — and we had already talked about marriage and starting a family — so we decided to start our own business. We quit together in 2018.

Our decision to start Lightning Media Partners has paid off. We had some business friction early on — I'm a "jump first, ask questions later" person and Sean is the opposite, but we've worked through it.

We got married in November 2019 and now have a 10-month-old daughter.

If you meet your soulmate at work, go for it

If you meet your soulmate at work and are both committed to the relationship, just go for it. Jobs come and go. If you have to choose between a career and the love of your life, go for love.

That's the hopeless romantic in me, but I don't regret a single decision I made once I met Sean. My career and personal life are both better for it.

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