travel risk intelligence

• English (US)
• Client Login
• Become a Partner

Travel risk management

Manage business travel risk

The importance of managing travel risks

Now more than ever, organizations have a duty of care to ensure the well-being, safety, and security of their workforce, no matter where they are. Travel risks are constantly evolving, and your organization needs a travel risk solution that can adapt to changing circumstances and be customized to the specific needs of your business and travelers.

Everbridge travel risk management solutions keep travelers safe by providing important knowledge prior to departure, providing up to date information and location monitoring and incident monitoring during travel, and responding to critical events that can impact travel plans and safety.

Download whitepaper

Everbridge Travel Protector

Everbridge Assist, powered by Anvil

Anvil Riskmatics

Benchmarking your TRM program against ISO 31030

Solutions for travel risk management

Organizations looking to implement a successful travel risk management program rely on Everbridge to ensure they can meet industry standards to keep their people safe and secure around the world.

Everbridge Travel Protector TM is a powerful tool that helps organizations care for their employees while they travel. As part of our industry-leading Critical Event Management (CEM) platform, Travel Protector helps companies stay aware of potential threats, provide real-time updates to traveling staff, and use advanced communication technology to keep travelers connected, safe, and informed.

Everbridge Assist, powered by Anvil TM is a one-call comprehensive travel assistance service designed to embrace any event that could impact the health, safety, or wellbeing of a corporate traveler.

Anvil Riskmatics ® provides a comprehensive risk management system that keeps businesses informed and prepared for any potential threats.

Protect your people wherever they are

Facilitate a safe trip.

The Everbridge mobile application travel along with your employees helps to keep them connected and safe, wherever they are. An intuitive interface allows them to receive real-time alerts about emerging threats or live incidents in their locality that could impact them. Should they find themselves at risk or have any concerns about their safety or wellbeing, emergency call and SOS features enable them to request urgent assistance 24/7.

Pre-trip advisory

Information travelers need to know.

Equip travelers with everything they need to know about the country or region they are heading to – from risk intelligence, visa, document and vaccination requirements to advice on security, health, laws and culture.

Monitor and notify travelers

Tools for travel managers.

Access a manager portal with risk monitoring dashboards, including details on employees who are traveling to and from at-risk countries. Locate active and pending traveler destinations based on the most current flight, ground transportation, and hotel itinerary data. Immediately connect with travelers through one- or two- way communication.

Employee and traveler tracking

Track, monitor and alert.

Virtually travel alongside your employees as they work wherever business takes them, even in unstable and challenging environments. Seamlessly track locations, monitor trip itineraries, and send real-time alerts to employees if they face danger or disruption.

Helping manage critical events for 6,500+ customers globally through billions of interactions every year.

Matthew Judge, VP International – Travel Risk Management

Threat awareness & incident tracking

Heightened situational awareness and response.

Thousands of risk data sources are aggregated non-stop, monitoring emerging threats and live incidents. As threat intelligence related to your employees emerge, a sophisticated alerting system sends real-time notifications with crucial information directly to impacted individuals or those responsible for their safety.

Real-time information

Understand and communicate credible risk information.

Support business travelers and those responsible for their safety with updates by preparing risk assessments to comply with legal obligations. Add your organization’s content, such as your security team’s foreign travel advice, in-country support contacts and approved hotels.

“At Burns & McDonnell, safety is first. With more than 13,500 employees working from 70 offices globally, we are committed to creating safe environments in the office, in the field and while traveling. Everbridge Travel Protector is a robust and reliable solution to unify travel data, pre-trip travel advisories, automated traveler alerting, and dynamic location awareness to help keep our teams safe wherever they go.”

Robert J. “RJ” Hope, CPP, ABCP Principal & Director, Corporate Security & Travel Burns & McDonnell

Emergency communications

Track communication response.

Contact affected personnel during incidents through email, SMS and Text to Voice and confirm people are safe or affected through a response mechanism. Customize the threat parameters that trigger a service. And with a full audit trail of actions taken, Everbridge Travel Protector ™  evidences defendable decision making and provides non-refutable accountability.

Traveler assistance

A higher standard of connected care.

Everbridge Assist ™ is our one-call comprehensive traveler assistance service designed to embrace any event that could impact the health, safety or wellbeing of your corporate travelers or remote workers. Everbridge Assist™ provides multilingual 24/7 medical and security assistance in any difficult situation, wherever it may be around the world. Get an immediate response for your employees, no matter the issue.

Travel can be unpredictable, take control of the unexpected

Effective critical event management (cem) requires a strategy to manage travel risks.

With critical events from demonstrations to severe weather or civil unrest happening every day, anywhere – how do you know your people are safe? Get visibility into travel risks for your employees from the time they book the trip until they return back home.

It is increasingly important to have up-to-date intelligence on global risks to protect your traveling employees. Everbridge Travel Risk Management solutions provide global risk intelligence, employee location data, multi-modal communication, traveler resources and assistance services through one provider. Meet your duty of care standards and ensure your travelers feel safe wherever they go.

The Everbridge advantage

2 billion contacts managed, 5+ billion interactions sent yearly, 200+ supported countries and territories, 200+ thousand sms sent per minute, lvl 3 certified dhs telecom service, 100+ modalities, related resources.

Threats to business travelers on the rise, minimize impact

As these employees continue to be at risk, it is critical that organizations understand that they have a duty of care to protect business travelers domestically and abroad.

Duty of care

Duty of care is a social contract between employer and employee – the employer agrees to take care of the employee, and the employee agrees to avoid unnecessary risk.

Redefining duty of care

Mobile workforces necessitate the need to protect employees outside the confines of the corporate office. Technology using location-awareness help you to protect remote workers against potential threats.

Related products

Travel protector ™.

Obtain 360° threat awareness, dynamic travel intelligence, and advanced communications based on travel data.

Everbridge Assist ™

Multilingual 24/7 medical and security assistance in any difficult situation, wherever it may be around the world .

See us in action

Request a demo or just call us at 888-366-4911

Travel Risk Intelligence Portal (TRIP)

We have some exciting news to share!

As of November 1 st 2020, your Travel Risk Intelligence Portal (TRIP) has been completely upgraded and enhanced!

As a result of this upgrade – Any previous log-in credentials are NO LONGER VALID.

In Order to Access your New TRIP Portal:

You must complete the ‘First Time Registration’ process using the new registration information provided to you by your plan administrator/employer/school/ insurance company.

Company: *********

TRIP Contract Number: *************

If You Have Not Been Provided with Your First Time User Registration Credentials:

You may reach out to one of our Assistance Coordinators for assistance by  clicking here and filling out our Contact Form.

An agent will reach out to you to provide you with your First Time User Registration credentials.

Important: If you have NOT been provided with your First Time User Registration credentials – Please DO NOT proceed to the link below. Should you attempt to register without your new credentials – the validation process will be significantly delayed.

With your New User Registration Credentials – Click Here to access the new Travel Risk Intelligence Portal (TRIP) now powered by GardaWorld and Enjoy your new TRIP experience!

Europ Assistance/Generali Global Assistance

Travel Assistance Division

• Search OnSolve

The Basics of a Successful Travel Risk Management Program

Travel for both business and pleasure is steadily increasing, along with a return to more regular commutes as the hybrid model of work becomes the norm. Through all the changes, risk never took a break – in fact, it’s on the rise.

Up to 10 physical threats can occur every minute, according to the 2023 Global Risk Impact Report . Travel volumes are at 124 percent of pre-pandemic levels according to our Passenger Name Record (PNR) data, and approximately 64 percent of CEOs believe there will be a full return to the office in three years. Not surprisingly, almost three out of four U.S. companies (71 percent) expect a complete recovery in travel spending by the end of 2024.

The challenge is protecting employees wherever they are. For security and travel professionals, the weight of this responsibility lessened after 2020, when travel went down significantly. That's no longer the case. Remote and hybrid roles have created a dispersed workforce, while the return to in-person conferences and other business events has resulted in more domestic and international travel.

As business travel rises beyond pre-pandemic levels, the line of sight into risk blurs. That makes it a must for organizations to implement and continuously refine a comprehensive travel risk management (TRM) program. Security and travel professionals can build a solid foundation with best practices and expert tips to create a successful program that supports their organization at every step of the journey.

Understand the Scope of TRM Today

Travel risk management is at the intersection of the rise in risk and the rise in travel. It’s the process of analyzing and preparing for threats to the safety of your people during travel and in remote locations. To keep your people safe and informed, follow these best practices:

• Manage travel as a unified approach to organizational resilience.
• Leverage AI-powered risk intelligence to identify threats wherever your travelers may be.
• Provide a reliable mass notification system so everyone can communicate, anytime, anywhere.

With a holistic platform capable of addressing all your security needs, you can inform and protect your travelers every step of the way – before, during and after their journey.

How to Build a Better Travel Risk Management Program

Build a better travel risk management program with OnSolve.

Identify Your Stakeholders

As organizations grow, the internal stakeholders who focus on travel and travel risk management will also evolve. In the early stages, many organizations see travel mostly as an expense to be managed. With greater maturity, travel risk management can be seen as a benefit and a value differentiator.

Here are some of the most common key stakeholders who own and support TRM within organizations:

• Human Resources: In many organizations, the role of travel manager falls under HR.
• Office Manager: In smaller organizations, the office manager is often responsible for travel.
• Finance: Because travel is one of the largest categories of expense, sometimes travel and expense are merged under Finance.
• Travel Manager: More common in larger organizations and often reporting to HR or Finance, the travel manager’s primary role is to manage travel costs while balancing savings, safety, satisfaction and sustainability.

It’s important to note that travel risk management is increasingly becoming a collaborative effort across departments. Responsibilities and accountability often overlap between multiple stakeholders, making clear communications a must.

Don’t Drown in Alphabet Soup

Travel risk management processes often involve a slew of terms and acronyms. Did you fulfill your DOC by issuing a PTA in case there’s a BTA? To help you get familiar, here’s a cheat sheet of some of the most common TRM acronyms:

• BTA: Business Travel Accident – This is a type of insurance policy for travel risk. Make sure to determine whether or not your organization has one and what it does and does not cover.
• DOC: Duty of Care – This is a term used to represent a company’s reasonable efforts to ensure the safety of their employees, including while they’re traveling.
• GDS: Global Distribution System – This system is used by airlines, hotels, cars and trains to aggregate their bookings.
• OBT: Online Booking Tool – This technology can be accessed in real time to make travel arrangements and is commonly called a booking engine.
• PNR: Passenger Name Record – This is the specific format for airline information that comes from the GDS. It’s also known as a travel itinerary.
• PTA: Pre-Travel Advisory – This notice gives a traveler information about risks related to their destination and/or their route, typically via email.
• TMC: Travel Management Company – This is primarily a service-focused company that often serves in an advisory capacity to corporate customers.

With this list for reference, security and travel professionals can focus on the task at hand rather than trying to decipher the jargon.

Determine Your TRM Maturity Level

Once you understand the fundamentals of the inner workings of the travel industry, you can use that knowledge to build the right TRM program that supports where your organization is today and will allow you to grow and scale as needed. The travel risk management maturity level curve can help you identify where you are now and where you want to be in the future. There are five levels along this curve.

• Level 0: New and/or focused on delivering services in a targeted location
• Level 1 : Starting to expand and looking to international boundaries for new markets or new supply chain opportunities
• Level 2: Multiple facilities and locations across a single geographic region
• Level 3: Actively building a global presence
• Level 4: Larger and/or with an established global footprint and dependencies across multiple regions

You can learn more about these levels in this short video:

OnSolve Senior VP of Alliances & Channels Jason Scott explains the travel risk management maturity curve, including how to identify where your organization is today and where you want to be in the future.

Perform an Organizational Self-Assessment

You're already anticipating and mitigating risks. Now it’s time to incorporate travel under your risk mitigation umbrella. Instead of thinking about travel as an expense, reframe it as a value center. When TRM is done well, the benefits of travel are far-reaching, from building relationships to expanding your territory and improving employee safety.

Use these questions to focus your organization’s TRM efforts and decide next steps.

• Who owns travel in your organization? Is it one department or multiple?
• Do you have a travel solution or a program in place currently?
• Is travel risk a component of that program or is it primarily focused on expense management?
• Is travel data available to your organization? If so, how do you receive or manage that data?

The answers will help you understand where you are in the maturity curve. Then you can start to craft a plan to get you where you want to be. For a smoother journey to your highest destination, download our ebook: How to Build a Better Travel Risk Management Program .

Meet Johnny! He’s ready to share more about OnSolve with you. Pick a time that works for you for a call. 

Learn the top rising threats and how to stay ahead.

Share this article:

OnSolve® proactively mitigates physical threats, allowing organizations to remain agile when a crisis strikes. Using trusted expertise and reliable AI-powered risk intelligence, critical communications and incident management technology, the OnSolve Platform allows organizations to detect, anticipate and mitigate physical threats that impact their people and operations.

Mitigate Risk and Strengthen Organizational Resilience Today

Enterprise Services

A new era of travel risk management, the past few years have propelled a need for intelligence and scalable travel risk management programs to protect organizations and their people..

uza studios / E+ via Getty Images

The events of recent years have taught us that risk is not confined to areas of existing conflict. With terrorist attacks, natural disasters and, more recently, the COVID-19 pandemic, companies have become increasingly aware of the growing risks their traveling personnel face.

In a way, the pandemic has helped open the eyes of many enterprises and travelers to the broader implications of travel and risk in general. For organizations, the understandable necessity for greater levels of due diligence before a trip is driving the need for greater levels of information and intelligence — and, likewise, for tools to enable travel risk management programs to be more scalable.

Business travelers themselves are also looking for more information and a deeper understanding of potential travel risks and the impact of COVID-19 in destination locations. Employees want to know about restrictions and any new limitations that may be in place. They also want to know how to keep themselves safe while traveling and in-country and what to do should they require help. They want to feel confident that their organization can, and will, fully prepare and support them with both their physical and mental wellbeing.

With travelers becoming more acutely aware of potential risks relating to travel, their understanding of the need for risk assessments and duty of care compliance is also greater, helping to drive a more positive attitude toward travel risk management in general.

So, as we navigate a return to travel, how can business leaders and organizations expand or develop their travel risk management programs?

Pandemic aside, a sound travel risk management program goes far beyond considering how to deal with an incident should it happen. To be truly effective, it needs to fully encompass proactive and reactive measures and be part of a company-wide approach to risk. It needs to involve numerous internal and external stakeholders working to the same end.

To assess whether a travel risk management program is truly fit for its purpose, organizations should start by asking themselves a few basic questions:

• Do we have clearly defined policies and procedures relating to travel (from a health, safety and security perspective) that are not just documented, but communicated and adhered to by all concerned?
• Do we have access to reliable, real-time health, safety and security information that can be used to support travel decisions and be easily communicated to travelers before they embark on any trip?
• Are all of our travelers provided with the necessary pre-travel training and relevant briefings to empower them as individuals?
• Do we have a process for controlling travel to higher-risk regions?
• In the event of a safety, security or health incident, are we able to locate and communicate with travelers and advise/support them accordingly?
• Do we have a robust incident/crisis management plan for dealing with emergencies? And is the plan this regularly tested?
• Do we have total confidence in all parties in our chain (both internal and external)?

Specialist travel risk management providers can help steer organizations through the critical stages of planning and execution and automate many of the processes to ensure that even organizations without internal resources can effectively navigate a safe return to travel.

In addition, a new International Organization for Standardization (ISO) standard now provides a great framework for organizations to follow. ISO 31030 Travel Risk Management provides guidance on how to manage travel risks to organizations and their employees. Recently published, the standard sets out a structured approach to the development, implementation, evaluation and review of travel risk management policies and programs, as well as the assessment and treatment of travel risks. One of the aims of the standard is to promote a culture where travel-related risk is taken seriously, resourced adequately and managed effectively. ISO 31030 establishes clear guidelines for assessing risks related to travel and how to manage and benchmark those risks. It removes the guesswork and provides clarity in an area that has never been more critical.

The Future of Business Travel

When we look to the future, we need to consider both the long- and short-term view. In the long-term, travel will resume a sense of normalcy and eventually rebuild itself. However, in the short and medium term, organizations will need to think about travel very differently from how they have done in the past.

In the short-term, business leaders and organizations need to put far greater emphasis on the pre-trip due diligence process to understand the various elements of the trip and what risk mitigation looks like at each of the key stages. They will also need to look more closely at the destinations their travelers are visiting. Regions previously deemed ‘safe’ travel zones may now present a potential health risk in a way that they didn’t before, and organizations need to allow the time to understand the situation fully and undertake additional due diligence measures prior to any trip commencing.

With much attention understandably focused on the impact and implications of COVID-19 and how organizations can best navigate a safe return to travel, it would be easy to overlook the pre-existing risks that business travel can, and still does, pose. Organizations and travelers will still find themselves facing the same travel risks as before — from minor disruptions like travel delays to major threats such as conflict, terror attacks, weather events, natural disasters and violent protests and disorder. Those risks haven’t gone away, and it is important for organizations not to lose sight of those risks as they take the next steps to bring their travel risk management programs into the future.

Share This Story

Cal Pratt is Managing Director of Anvil Group, a global travel and operational risk company, where he is responsible for managing operations in North and South America. He has extensive experience in the fields of travel risk management, security operations and operational resilience. Having assisted clients directly during a diverse range of major incidents, Pratt understands the impact of these events on those affected and their wider business operations. Image courtesy of Pratt

Restricted Content

You must have JavaScript enabled to enjoy a limited number of articles over the next 30 days.

Related Articles

The new era of 21st century security risk

Limiting business liabilities through a new era of protective intelligence

Associated Grocers of New England’s Risk Management and Loss Prevention teams step up amid pandemic

Get our new emagazine delivered to your inbox every month., stay in the know on the latest enterprise risk and security industry trends..

Copyright ©2024. All Rights Reserved BNP Media.

Design, CMS, Hosting & Web Development :: ePublishing

• +1 (800) 826-0777
• VIRTUAL TOUR
• Mass Notification
• Threat Intelligence
• Employee Safety Monitoring
• Travel Risk Management
• Emergency Preparedness
• Remote Workforce
• Location and Asset Protection
• Business Continuity
• Why AlertMedia
• Who We Serve
• Customer Spotlights
• Resource Library
• Downloads & Guides

Introducing Travel Risk Management: Protecting Traveling Employees 24/7

Learn how AlertMedia’s new Travel Risk Management solution can help you maintain a safe travel experience for everyone in your organization.  

• Why AlertMedia Is the Perfect Safety Copilot

Key Features of Travel Risk Management

Today, we’re excited to announce our new Travel Risk Management solution , a flexible and scalable way to help you monitor, reach, and protect your business travelers no matter where they are. Combining our analyst-verified threat intelligence, two-way communication system, and your employee travel information, this integrated solution gives you a powerful suite of tools to keep travelers safe and informed while they’re away from home.

Travel Risk Management Key Feature Guide

In 2023, we’re seeing a huge resurgence in travel , with business trips and travel budgets rapidly returning to levels not seen since before the pandemic took hold. And as corporate travel frequency grows, so too does the volume of potential risks and hazards safety, security, and travel teams must contend with.

Severe weather disasters are becoming increasingly common, active shooter events are on the rise , and protests over human rights, living standards, and political issues are occurring more regularly and in more locations—all representing risk to organizations and their people. For travelers—and those responsible for keeping them safe—these incidents are often compounded by unfamiliar environments, communication delays, and confusion resulting from not knowing how or where to get reliable information.

Travel safety leaders need a way to keep track of their employees’ travel locations, monitor nearby threats, and communicate with their travelers in the event of an emergency. With AlertMedia Travel Risk Management, employers of all sizes can prepare travelers ahead of trips, stay ahead of emerging threats occurring near their traveling workforce, and notify at-risk employees to ensure they are out of harm’s way.

Why Some Travel Safety Solutions Fail to Take Off   

Protecting business travelers is hard work. You need to be able to synchronize their location, intel on nearby threats, and effective communication channels. However, most travel safety solutions on the market today can support only one or two of these critical elements, resulting in a disjointed and frustrating experience for security leaders and travelers alike.

Why AlertMedia’s Travel Risk Management Is the Perfect Safety Copilot

Our unified Travel Risk Management solution makes it easy for teams of any size to keep their travelers safe, informed, and connected during their trips. Here’s how:

Prepare your travelers in advance of trips

New places often come with unfamiliar, unwritten rules and customs. AlertMedia Travel Briefs prepare your travelers ahead of time with crucial information that helps them feel secure when traveling to new locations.

Track threats automatically

No matter where your people find themselves in the world, you’ll be confident knowing that AlertMedia’s professional Global Intelligence Team is constantly combing through and verifying reports of active and emerging threats . You and your employees on the road can act on that information, knowing it’s reliable.

Communicate quickly and efficiently

“When you’re separated geographically and there’s so much communication that needs to occur, a tool like AlertMedia helps organizations communicate faster, better, and more clearly.” Gianetta Jones Vice President and Chief People Officer, Coca-Cola Bottling

AlertMedia’s emergency mass notification system makes it easy to facilitate communication between traveling employees and travel safety teams in seconds. Your travelers can respond to alerts or initiate conversations to ask for assistance, so they’re never more than a message away from help.

Keep your travelers safe from anywhere

No laptop? No problem. AlertMedia’s mobile app gives travel security teams and employees alike access to travel risk management features from anywhere, allowing you to provide travelers with on-demand access to safety resources from any device.

When an employee goes abroad, you lose control of their environment. It suddenly becomes more time-intensive and complex to understand their location, monitor for nearby risks, and reach them when you need to communicate time-sensitive information. Without the right tools, this quickly becomes a monumental task for a travel safety team of any size.

With AlertMedia Travel Risk Management, you have everything you need to ensure employee safety—no matter where they are—all from a unified solution.

Travel safety briefs

Expert-curated Travel Briefs provide key information related to current travel conditions, local safety concerns, cultural customs, weather, and more for any location. Built by our highly trained travel security analysts, these reports are up-to-date and ready to be sent to travelers ahead of their trips.

Traveler monitoring on the map

With AlertMedia’s real-time mapping features, you can see a user’s predicted location on a map according to their itinerary, so you always know where they plan to go and what disruptions and dangers they might encounter. No matter where they are, you can continue protecting them with confidence.

Localized threat alerts

With analyst-verified threat alerts, you never have to second-guess your information, and you can respond without delay. Receive automatic threat notifications for active and upcoming travel destinations and easily forward those alerts to impacted employees.

Two-way multichannel communication

Reach out to any employee through multiple channels, including voice calls, SMS texts, email, WhatsApp , and more. Employees can then confirm receipt of the message or respond with their own message. If travelers need assistance, they can contact admins for help at any time through the mobile app.

Integrated travel data

Sync itineraries from your travel management systems, so you and your employees can stay up to date on travel plans and accommodations. Or directly tap into AlertMedia’s API to do it your way.

Simple, robust reporting and management

Spend your time keeping people safe rather than corralling data. AlertMedia lets you easily report on active and upcoming trips and edit itineraries directly in our app for any last-minute changes.

See What Travel Risk Management Can Do for You

Traveling employees may be out of your sight, but they should never be out of your mind. Your duty of care to employees is not limited by the walls of an office building or even the borders of your home country. It’s up to you to protect your travelers from harm, and the best way is with an integrated travel risk management solution. Want to learn more about how we can help keep your travelers safe? Request a demo now .

More Articles You May Be Interested In

Please complete the form below to receive this resource.

Check Your Inbox!

The document you requested has been sent to your provided email address.

Cookies are required to play this video.

Click the blue shield icon on the bottom left of your screen to edit your cookie preferences.

Solutions for

Educator & Staff Training

Improve compliance and deliver critical professional development with online courses and management system

Safety & Compliance

Inclusive Instruction & Interventions

Diversity & Inclusion

School Bus Driver

Cybersecurity Awareness

Facilities Maintenance

Child Sexual Abuse Prevention

Student Safety & Wellness Program NEW

Student Safety & Wellness Program

Keep students safe and healthy with safety, well-being, and social and emotional learning courses and lessons

Substance Misuse Prevention Courses

Mental Health & Well-Being Courses

Healthy Relationships Courses

Personal & Community Safety Courses

Career Readiness & Life Skills NEW

Professional Growth Management

Integrated software to manage and track evaluations and professional development and deliver online training

Professional Development Management

Evaluations Management

Anonymous Reporting & Safety Communications

Empower your school community to ask for help to improve school safety and prevent crises before they occur

Incident & EHS Management

Streamline safety incident reporting and management to improve safety, reduce risk, and increase compliance

Higher Education

Student Training

Increase safety, well-being, and belonging with proven-effective training on critical prevention topics

Sexual Assault Prevention

Alcohol & Drug Misuse Prevention

Diversity, Inclusion, & Belonging

Wellness & Safety

Career & Personal Development NEW

Fraternity & Sorority Life

Faculty & Staff Training

Create a safe, healthy, and welcoming campus environment and improve compliance with online training courses

Harassment, Discrimination, & Sexual Assault Prevention

IT & Campus Security

Health & Safety

Human Resources & Workforce Management

Environmental Health & Facilities Management

Campus Climate Surveys

Simplify VAWA compliance with easy, scalable survey deployment, tracking, and reporting

Empower your faculty, staff, and students to take an active role in protecting themselves and others

Manufacturing

Safety Training NEW

Safety Training

Elevate performance and productivity while reducing risk across your entire organization with online training.

MSHA Training

Industrial Skills Training NEW

Industrial Skills Training

Close skills gap, maximize production, and drive consistency with online training

Core Industrial Skills

Preventative Maintenance

Electrical Maintenance

Continuous Improvement

Power Generation

Paper Manufactuing Training

Enhance worker expertise and problem-solving skills while ensuring optimal production efficiency.

HR & Compliance

Provide role-specific knowledge, develop skills, and improve employee retention with career development training.

Professional Development NEW

DEI Training NEW

Anti Harassment Training NEW

Learning Management System (LMS)

Assign, track, and report role-based skills and compliance training for the entire workforce

Competency Assessments NEW

EHS Management

Track, Analyze, Report Health and Safety Activities and Data for the Industrial Workforce

Incident Management

Inspections & Audits

Real-TIme Safety Metrics and Reports

Behavior-Based Safety

Hazard Reporting

Job Safety Analysis

SDS & Chemical Management

Safety Communication

Enhance the safety for the industrial workforce with two-way risk communications, tools, and resources

Fire Departments

Training Management

A training management system tailored for the fire service--track all training, EMS recerts, skill evaluations, ISO, and more in one place

Training Management System

Skill Evaluations

Firefighter Continuing Education

Online EMS Recertification Training

Fire Academy Automation

Fire Standards and Training

Crew Shift Scheduling

Simplify 24/7 staffing and give firefighters the convenience of accepting callbacks and shifts from a mobile device

Checks & Inventory Management

Streamline truck checks, PPE inspections, controlled substance tracking, and equipment maintenance with a convenient mobile app

Controlled Substance Tracking

Exposure and Critical Incident Monitoring NEW

Exposure and Critical Incident Monitoring

Document exposures and critical incidents and protect your personnels’ mental and physical wellness

Training Management and Recertification

A training management system tailored for EMS services—EMS online courses for recerts, mobile-enabled skill evaluations, and more

EMS Skill Evaluations

EMS Shift Scheduling

Simplify 24/7 staffing and give medics the convenience of managing their schedules from a mobile device

Inventory Management

Streamline vehicle checks, controlled substance tracking, and equipment maintenance with a convenient mobile app

Wellness Monitoring & Exposure Tracking NEW

Wellness Monitoring & Exposure Tracking

Law Enforcement

Training and FTO Management

Increase performance, reduce risk, and ensure compliance with a training management system tailored for your FTO/PTO and in-service training

Training Management System & FTO

Law Enforcement Online Training

Academy Automation

POST and Regulatory Management

Early Intervention & Performance Management

Equip leaders with a tool for performance management and early intervention that helps build positive agency culture

Officer Shift Scheduling

Simplify 24/7 staffing and give officers the convenience of managing their schedules from a mobile device

Asset Mangagement & Inspections

Streamline equipment checks and vehicle maintenance to ensure everything is working correctly and serviced regularly

Energy Skills Training

Empower your team with skills and safety training to ensure compliance and continuous advancement.

Track, analyze, report health and safety activities and data for the industrial workforce

Lone Worker Safety

Enhance lone worker safety with two way risk communications, tools, and resources

Federal Training Management

Lower training costs and increase readiness with a unified system designed for high-risk, complex training and compliance operations.

Military Training Management

Increase mission-readiness and operational efficiency with a unified system that optimizes military training and certification operations.

Local Government Training Management

Technology to train, prepare, and retain your people

Fire Marshall Training & Compliance

Improve fire service certification and renewal operations to ensure compliance and a get a comprehensive single source of truth.

Elevate fire academy training with automation software, enhancing efficiency and compliance.

POST Training & Compliance

Streamline your training and standards operations to ensure compliance and put an end to siloed data.

Law Enforcement Academy Automation

Modernize law enforcement training with automation software that optimizing processes and centralizes academy information in one system.

Simplify incident reporting to OSHA and reduce risk with detailed investigation management.

Architecture, Engineering & Construction

Ensure licensed professionals receive compliance and CE training via online courses and learning management.

Online Continuing Education

Keep AEC staff licensed in all 50 states for 100+ certifications with online training

Architecture

Engineering

Construction

Project Management

Drive organizational success with training that grows skills and aligns with the latest codes and standards

Heath & Safety

Construction and Trades

Track, Analyze, Report Health and Safety Activities and Data for AEC Worksites

Inspections and Audits

Real-Time Safety Metrics and Reports

Enhance AEC workforce safety with two-way risk communications, tools, and resources

Anti-Money Laundering Training

Reduce risk in casino operations with Title 31 and Anti-Money Laundering training compliance

Employee Training

Deliver our leading AML and casino-specific online courses to stay compliant with national and state standards

Streamline training operations, increase employee effectiveness, and reduce liability with our LMS for casinos

Simplify incident reporting to OSHA and reduce risk with detailed investigation management

Employee Scheduling

Equip your employees with a mobile app to manage their schedules and simplify your 24/7 staff scheduling

Career & Technical Education NEW

Industrial Manufacturing

Chemical Processing

Pulp & Paper

Food & Beverage NEW

Utilities NEW

Renewables NEW

Distribution & Logistics

Distribution & Warehousing NEW

Public Safety

EMS Agencies

911 Emergency Communications

State Government - Fire Departments

State Government - Law Enforcement

Local Government

Architecture & Engineering

Facilities Management

Course Center

Success Stories

Speak to an Expert

Resource Center

Expert insights to boost training

Resource type

Course Catalogs

Whitepapers/Guides

Product Brochures

Acquisitions

Vector Cares

Executive Team

Industry Honors

Elevate Training, Elevate Success

Firefighter

See All Industrial Courses

See All AEC Courses

See All Facilities Courses

See All Casino Courses

White Paper: Risk Intelligence & Travel Risk Management

Business travel, regardless of destination or means of transportation, is an inherently risky undertaking. New, technology-based approaches to travel risk intelligence and communications are changing the risk management equation. These data-driven approaches are shifting the focus away from incident response and instead toward surfacing actionable insights that can prevent travelers from being caught in dangerous or emergency situations. Over time, analytics based on crowdsourced travel risk reporting can help organizations better understand their enterprise travel risks and become more proactive in the development and management of policies, procedures, and pre-trip planning. This white paper by the risk management experts at Vector LiveSafe details how technology can lower the likelihood of critical incidents and claims for both the headquarters and the traveling workforce, effectively improving employee safety and lowering an organization’s risk profile in the eyes of insurers. Note: This white paper was originally released in July 2019 but was updated in August 2021 to better reflect current travel risks and best practices. This download form leads to the updated white paper.

Your document will open in a new window.

Related Resources

Unlocking the Power of Professional Development in 2024

December 20, 2023 min read

Top 10 Courses to Create a Safe Working Environment in 2024

December 5, 2023 min read

The Top 10 OSHA Violations of 2023 and How to Prevent Them

November 10, 2023 min read

OSHA Recordkeeping Assistance in 2024

December 13, 2023

• Travel management Toggle submenu Egencia Overview Travel management solutions Amex GBT Neo1 Amex GBT Select Amex GBT Ovation Amex GBT Lawyers Travel Manage your corporate travel program Corporate travel policy Travel risk management Travel expense management Reporting Travel management consulting Industry Solutions Transportation & Logistics

Egencia reviews

See how Egencia works

• Customer center Toggle submenu Travelers Help center Business traveler center Download the app Travel arrangers Help center Travel arranger center Training resources Travel managers Connect community Product updates Customer training
• Watch a demo
• Request a demo
• About Egencia

Travel Risk Management in Partnership with WorldAware

Worldaware: helping to protect your travelers.

No element of business travel should be left to chance. That’s why we’re committed to partnering with leading risk management service providers across the globe to help ensure you can optimize your travel program, whether it’s saving money as an organization or protecting your travelers when they’re on the road.

We encourage all of our clients to examine their duty of care needs as an element of a robust and effective travel risk management (TRM) program. Although most travel managers and HR professionals don’t have access within their organization’s resources necessary to implement best practices for duty of care our partner, WorldAware, helps companies of all sizes address this need. Join us as we take an inside look at what to expect from a robust duty of care program.

We asked WorldAware’s founder and president, Bruce McIndoe, a few questions to help guide the way.

About WorldAware

Tell us about WorldAware and what makes you unique.

Celebrating our 20th year, WorldAware was founded in 1999 and defined TRM as a disciplined practice and methodology. We also developed the TRM Maturity Model (TRM3) and, in partnership with GBTA, made this the standard to measure and improve a TRM program.

We have been the leading provider of travel-risk and broad people-risk solutions since then. Our solutions deliver a full lifecycle of value-add services that protect travelers, from global threat monitoring to pre-trip information, and en route awareness as well as both medical and non-medical response.

WorldAware delivers customized people and operations risk management solutions with the best intelligence and insights for organizations providing access to our analysts, 24/7 client support and a dedicated account manager. We truly are an extension of our client’s organization.

Duty of Care

What are the essential elements of a robust duty of care program?

The fundamental elements of a duty of care program for any size organization is to have a TRM policy, travel insurance, and basic travel safety training. Travel insurance, typically a business travel accident (BTA) policy, needs to provide assistance and response to support a traveler in need. Building on this foundation, the organization needs to have a systematic process to perform a risk review and mitigation which is the pre-trip assessment and provide pre-travel information to the traveler.

In a more mature TRM program, the organization would keep travelers informed of any new information that could impact them or the trip and proactively reach out to provide assistance.

How can a business evaluate their TRM policy and trainings? What are the most common gaps you see in existing policies?​

As a best practice, a TRM policy should include the policy scope and aims, responsibilities, travel planning and approval, risk assessment, incident reporting and what insurance and assistance is provided.

The most common gap we see is organizations lacking a documented TRM policy. Often TRM-related policy statements are included in the general travel and expense policy and spread around other risk-related policies. Putting all the TRM-related information in one place enables policies to be communicated more seamlessly, making it easier to analyze for any gaps that need to be filled to enable greater success when unexpected issues occur.

We also see that most policies don’t spell out both the company and employee expectations around high risk travel. Organizations typically will have an approval process for business travel, but if high-risk travel occurs, the expectations are not outlined.

At what point should clients engage with you as they build their TRM policies?

Ideally, clients would engage with us as they are planning a new TRM program or looking to refresh a stagnant program. WorldAware has experience implementing hundreds of TRM programs and have a variety of proven tools and templates that can speed up the process. A famous quote by Rubin states, “Don’t let the perfect be the enemy of the good.”

Building a program is a constantly involving and adapting process. An organization should start with the foundation elements and ensure that their travelers have the help that they need if they get into trouble and then build from there. The risk profile of the organization will shape the TRM program. That is, does the organization travel to low-risk global business centers or send people to high-risk locations or is it in between? The answer and the details behind it will drive what the TRM program ultimately addresses.

How does implementing a duty of care program help a business save time and/or money?​

Standard policies and processes allow organizations to rapidly make consistent travel decisions. When guidelines and policies exist and are clearly communicated to employees, they know what to do and expect without a lot of organizational effort and friction. By applying risk management principles to travel, an organization can consistently avoid problems or when issues do occur, minimize the impact and any financial loss.

Should small, medium and large-sized businesses consider different services when implementing a duty of care program? If so, can you outline some of the different services to consider?

Yes, as mentioned before, the organization’s risk profile, more than its size, will dictate the complexity and services needed for the TRM program.

Every organization should have at least two things for their travelers: A hotline, a designated number for the employee to call if they are having issues and an insurance policy to cover the financial loss of an incident. Large businesses with a global footprint or smaller companies with business-critical travelers or with individuals traveling to high-risk locations should also provide additional services to mitigate those risks.

WorldAware can evaluate an organization’s risk profile, review a client’s current program and determine the best comprehensive plan moving forward. Depending on the volume of trips, even a modest-sized organization should acquire automation to ensure that each trip booked is systematically reviewed, pre-travel information is forwarded to the traveler, and any threat updates are automatically pushed to the traveler 24/7. Most travel management companies partner with providers like WorldAware to provide this type of support or if the company wants to cover all employees — traveling or not — can come directly to WorldAware.

Working with Egencia and WorldAware

How have you seen the partnership between WorldAware and Egencia benefit clients?​

Implementing any holistic TRM solution requires a strong partnership between the risk management provider and the travel management company. WorldAware and Egencia have had a long-standing partnership that goes far beyond the “sale.” The quality of travel data provided drives the quality of the TRM program.

We have developed and continue to build relationships across relevant departments in our respective businesses to ensure a high quality, holistic set of data is handed off from day one to power our shared clients’ TRM solutions. In addition, our account teams work hand-in-hand before, during, and after the sale to deliver proactive and continuous support. We don’t point fingers; we work together to get any issues resolved quickly.

What’s the most common challenge you've seen clients encounter that was able to be addressed by WorldAware and Egencia?​

Holistic data aggregation and data quality. Travel data aggregation and ensuring the quality of the data is not just a one-time event during implementation, it is an ongoing process throughout the life of the program. Most TRM service providers do not really understand travel data and don’t provide ongoing, 24/7 data quality monitoring and support.

Tell me about the most unusual situation addressed by duty of care coverage? 

We find that travel interruptions, even seemingly small, are amplified when the traveler is in the midst of travel. We often get feedback from travelers such as “thank you for notifying me of the transportation strike and helping me get to my destination” or “thank you for pushing my travel risk alert to my phone so I did not miss it.” Also, weather conditions can strand a traveler and we work diligently with Egencia to help the traveler work around these situations and more.

Unfortunately, there are high-risk situations that occur and we are experienced in helping, be it bringing in a helicopter to a remote area for evacuation or bringing medical assistance to a person in need. WorldAware is constantly looking over the traveler’s shoulder, not just where they currently are but also for where they are going. We communicate with the traveler so that they know that we are there for them the entire way should a risk scenario await them up ahead on their travels.

As a thought leader in this space, where do you see duty of care and risk management going next?

Duty of care is no longer focused solely on the traveler and the trip. Now it is focused on all people and travel becomes one modality of duty of care. Organizations are realizing that the asset that they are protecting is the person, not the trip. Regardless if they are in their home country, traveling, commuting, or on vacation, applying a holistic risk management structure around the person ensures that they are productive and safe. With this “all people” duty of care approach, organizations are taking wellness more seriously — both physical and mental.

For more information on how to engage WorldAware for your duty of care needs, please contact your Egencia account manager.

Responses in this article include excerpts from the recent Egencia interview with WorldAware founder and president, Bruce McIndoe, a recognized leader in the risk management, travel, and intelligence industries. As WorldAware founder, he's been the key contributor to the company’s strategic growth, securing its position as a leader in business resiliency with the development of the Worldcue® Global Control Center. Prior to joining WorldAware, Bruce was founder and CEO of CSSi, an Inc. 500 and four-time Washington Technology FAST 50 company that developed software for the intelligence community. He has also served as a lead architect on intelligence programs for the US government.

Interested to learn more about Egencia? Get in touch with us.

Recommended for you.

What you need to know about coronavirus. Stay informed.

Coronavirus updates

Enroll or renew by March 31 st before membership prices increase.

Personal Memberships

• Travel Services Rescue, medevac, advisory & security
• TotalCare Telehealth Travel services membership plus telehealth
• Business Travel Risk Mitigation For businesses, universities & associations
• Duty of Care Intelligence, medical & security management
• New GRID 2.0 Travel intelligence & tracking platform

Partners & Affiliates

• Become a Partner For outfitters, guides and other travel associations
• Become An Affiliate For bloggers, educators and other content creators
• Partner Login
• Blog Travel tales + tips
• Travel Intelligence Center Advisories + alerts
• News & PR Global Rescue news

Travel Intelligence Center

Helping you to stay in the know before you go.

The COVID-19 pandemic has shown us just how complicated travel can be — and how quickly rules, regulations and advisories can change. To keep you up-to-date on the latest developments — whether related to health, security or weather — Global Rescue has compiled this ultimate hub of resources to serve as your one-stop travel information source.

On this page

Risk rating map.

Select a country to assess overall risk rating related to civil unrest, terrorism, crime, diseases, scams and more.

SEVERITY SCALE

Travel prepared.

Global Rescue manages destination reports for 215 countries and principalities worldwide, putting up-to-date intel at your fingertips  on everything from entry requirements, currency and common scams to travel health and personal security advice.

Free Destination Report

Vaccines and Immunizations

Vaccines and immunizations can protect you where there is a risk of contracting illnesses and help prevent spread of the disease. If you’re traveling to part of Africa and South America, then a yellow fever vaccine may be required. Going to Saudi Arabia? Then you may need a meningococcal vaccine.

The need for any of these depends on multiple variables . If you’re planning travel, then consult with your doctor to learn what you may need based on your health and itinerary.

COMMON TRAVEL VACCINES

Following is a list of vaccine-preventable travel-related diseases that may be required or suggested before you travel.

• Hepatitis A/B
• Meningococcal disease
• Yellow Fever
• Japanese Encephalitis

Epidemic, Endemic, Pandemic

What are the differences.

If you’re traveling for business or pleasure, then you need to know the difference between epidemics, pandemics and endemics. You also need to know where they are and what you can do to protect yourself including vaccines, medications and other forms of protection.

Epidemics are unexpected increases in the number of disease cases in a specific geographical area. Yellow fever, smallpox, measles and polio are prime examples.

Endemics are consistently present disease outbreaks limited to a particular region. Malaria is endemic in certain countries and regions.

Pandemics occur when a disease’s growth is exponential with daily cases growing more than the day prior and covering several countries.

Want more info on the latest current epidemic, pandemic and endemic diseases currently affecting different parts of the world?

CDC’s Disease Directiory

HEALTH INSIGHTS FROM OUR BLOG

Avoiding Avalanches: Essential Tips for Backcountry Adventurers

Snow Blindness Blues: When the Sun Leaves You in the Dark

The Cold Road Ahead: Tips To Master Winter Driving

Ski Smart, Ski Strong: The Art of Ski Season Readiness

Medical Evacuation from Point of Illness/Injury

It’s just one of the ways a Global Rescue membership has your back

PACK YOUR PEACE OF MIND

Trending Travel Alerts

Other security resources.

Department of State Travel: Managed by the U.S. Department of State, the international travel and emergency portion of the site addresses how to handle crisis abroad, ways to locate a loved one in a crisis abroad, international financial scams and more.

Overseas Security Advisory Council (OSAC): The latest in safety and security-related information, public announcements, warden messages, travel advisories, significant anniversary dates, terrorist groups profiles, country crime and safety reports.

SECURITY INSIGHTS FROM OUR BLOG

Face Value: In-person Business Resurges Amid Virtual Meeting Fatigue

Under Fire in Jerusalem

What’s New in Trusted Traveler Programs? Plenty!

Preparing for Study Abroad in Wartime: A Parent’s Safety Checklist

Travel Security Advisories and Alerts

General Weather Resources

National Weather Service: weather, water and climate data, forecasts and warnings for the United States. You can also sign up for Wireless Emergency Alerts .

The Weather Channel: national and local weather forecasts

World Meteorological Organization: weather forecasts and climatological information for selected cities worldwide

UNIVERSAL SAFETY ADVICE

In all dangerous weather situations, Global Rescue suggests:

• Remaining calm and alert
• Monitoring local reports
• Knowing where the emergency shelters are located
• Following an evacuation order, if announced
• Traveling with a Global Rescue membership (experts are available 24/7/365 to answer questions and offer advice on what to do in any medical emergency, security risk or natural disaster

Earthquake Probability

Earthquakes can occur anywhere, but mostly happen where tectonic plates collide —and that is something you can add to your travel destination research.

U.S. Geological Survey: maps of live earthquake data for anywhere in the world

European-Mediterranean Seismological Centre: earthquakes in the Europe-Mediterranean region

Hurricane Forecast

These resources will help you determine when hurricane season starts in your destination.

National Oceanic and Atmospheric Administration: hurricane, cyclone and tropical weather forecasts

The Weather Channel has a hurricane tracker.

Cyclocane: cyclone and hurricane tracker with maps and hurricane season dates worldwide

Volcano Tracking

A trip could take you near one of the world’s 1,500 potentially active volcanos. You’ll want to know if there are volcanoes in the region you intend to travel and whether they are active .

U.S. Geological Survey: volcano activity in the United States and a Volcano Notification Service

The Smithsonian Institution’s Global Volcanism Program: a list of current eruptions

Global Disaster Alert and Coordination System: information on volcanoes, floods, cyclones, tsunamis, earthquakes and droughts

WEATHER INSIGHTS FROM OUR BLOG

Pack, Prep, Prevail: How To Prepare an Emergency “Go Bag” for Traveling

The Leaf Peeper’s Guide to Health and Safety This Fall

Unpredictable Natural Disasters: How To Prepare for an Earthquake and Respond

Defying Nature’s Wrath: The Daring Choice To Stay During a Hurricane, Cyclone or Typhoon

Aid and Extraction from Natural Disasters

General TotalCare Disclaimer:

• ©2024 Global Rescue LLC. TotalCare and the TotalCare logo are service marks of Global Rescue LLC. All Rights Reserved. Global Rescue LLC provides technical and administrative services to Elite Medical Group, P.C. (“Elite Medical”), a professional corporation owned by licensed physicians that employs or contracts with physicians licensed to practice medicine where medical services are provided. It is not guaranteed that a prescription will be written, nor will any DEA controlled substances, non-therapeutic drugs and certain other drugs which may be harmful because of their potential for abuse, as a result of a TotalCare consultation. Elite Medical physicians reserve the right to deny care for potential or actual misuse of services. The Global Rescue Mobile App is designed for operation on the current versions of Android and iOS operating systems. Availability of services is subject to your equipment compatibility, connectivity and signal in your location. There is no guarantee that all features and functionality will be available in your location. Use and availability of the Mobile App is subject to your service provider’s plan and may be subject to additional fees from your provider.

Extended Plan TotalCare SM :

• For individuals 85+, medical transport is not included in membership. Members 85+ may purchase medical transport on a fee for service basis.

Mobile Apps:

• Global Rescue Mobile Apps are designed for operation on the current versions of Android and iOS operating systems. Availability of services is subject to your equipment compatibility, connectivity and signal in your location. There is no guarantee that all features and functionality will be available in your location. Use and availability of the Mobile Apps are subject to your service provider’s plan and may be subject to additional fees from your provider. The download and use of a Global Rescue Mobile App is subject to the terms of your Member Services Agreement and the applicable End User License Agreement (EULA).

Already an Active Member? Login for Full Access

• 24hr Support
• Member Login

Travel Risk Assessment

Every trip has unique risks.

No two trips have the same risks – even if you’re a seasoned traveller or have been to the destination before.

A travel risk assessment provides a framework for organisations to identify potential risks associated with each trip. It can be used to assess the risks of travelling to a new location, as well as the risks of returning to a familiar one.

At World Travel Protection, we support clients in implementing a simple yet comprehensive risk assessment:

Each person has a unique risk profile that affects their safety, such as age, gender, sexuality, religion, and ethnicity.

Destination

The location plays a key factor in determining potential threats to the traveller from petty crime and local protests to natural disasters.

What the traveller will be doing during their stay – and local sentiment – can influence their safety and risk of being targeted.

This step is a precursor to the ‘Educate’ component of our Travel Risk Management framework.

Country Intelligence Reports

Country intelligence reports are essential tools for businesses who operate in global markets. These reports provide a detailed analysis of a country’s economic, political and social stability, as well as its business environment.

They can offer insights into a range of factors that could impact your business travel. Some destinations may be more risky than others due to political instability, civil unrest, crime rates, or natural disasters.

At World Travel Protection, our clients can access country intelligence reports via the Travel Assist Portal or App . There, our travellers and their risk managers can review current, in-depth information about countries where travellers are currently located or plan on travelling. Should the status of a country change, we alert our clients to these changing security risks.

These reports are tediously crafted by our team of experienced analysts, security experts and partners on the ground so you can make an informed travel risk assessment before executing your corporate travel plans.

Assessing Your Travel Risk

By assessing the risks associated with corporate and scholastic travel to a particular destination, organisations and schools can make informed decisions and ensure they are fulfilling their duty of care obligations.

Once the risks have been assessed, a plan must be set out to mitigate them. This may involve choosing a different destination, mode of transportation, or accommodation. As well as partnering with a travel risk management company who has experience solving complex issues and handling emergencies abroad.

Once travellers have arrived at their destination, risk managers and travellers must stay informed about the safety situation on the ground. This can be done by monitoring the location of travellers or by checking World Travel Protection country intelligence reports and checking travel plans in real time updates via the integrated itineraries.

If a medical or security issue arises during the travellers’ trip, they can click the ‘Emergency Assistance’ button within our app. This immediately triggers their location and provides the option to call our 24-hour Command Centre .

Risk Assessment Matrix

A risk assessment matrix is a tool commonly used by businesses to evaluate the potential risks associated with a new project or travel venture. We assess various factors such as the likelihood of a security event occurring and the potential damage that could result, meaning businesses can more easily assess the risks involved in different activities.

This type of analysis is used in conjunction with detailed country intelligence and risk assessment reports. It can be extremely helpful in making decisions about which projects to pursue and which to avoid. However, it is important to remember that no risk assessment matrix is perfect, and there is always the potential for unforeseen events to occur. As such, businesses should always ensure they have access to medical and security assistance with 24/7 capabilities to support travellers.

Emergency Communications Plan

Whenever you travel for business, it’s important to have an emergency communications plan in place. That way, if something happens, your organisations and loved ones will know how to get in touch with you.

World Travel Protection streamlines your emergency communications plan. All of your travel information is imported into the app and should an emergency occur your emergency contacts will be alerted. Both our World Travel Protection team and our organisation’s staff will be able to communicate with you directly via the portal to determine if you are safe or in need of help.

You also benefit from integrated itineraries. Travel management companies are integrated with our Travel Assist Portal, automatically feeding all itinerary bookings and changes directly into our portal so organisations and risk managers can see their travellers’ plans in one place.

Preparing Your Team

There are a number of travel-related risks that can impact your health and safety, from minor illnesses such as gastroenteritis to more significant hazards including a stroke, political unrest, or natural disaster. It’s important to do your research and perform risk assessments before you travel, so you can be as prepared as possible. This includes familiarising yourself with the local laws and customs, so that you can avoid any legal trouble. As well as having the number of local law enforcement authorities should you become a victim of crime.

We offer a range of travel insights from World Travel Protection medical, travel and security assistance specialists, to help prepare business travellers for their upcoming trips. 

World Travel Protection also offers additional security training solutions to ensure travellers and their risk managers are well-prepared for a wide range of travel risks that they may encounter while away from home. These include the following:

• Active Shooter Safety Training
• Female Traveller Safety Training
• LGBTQ+ Travel Awareness Training
• Global Road Safety Training

In these courses, you’ll learn how to spot safety hazards, what to do in a potential emergency abroad, and how to protect yourself from crime or security risks.

Stay on top of shifting global travel, medical and security risks

Plus gain exclusive access to resources, products and trends before they hit the market

Manage Travel Risk with the ISO 31030 Guidance

The ISO 31030 is an industry-first best practice framework that helps organisations evaluate and manage their travel risks effectively. We’ve developed an FAQ page and a self- audit guide to help you and your team review your travel risk policies and identify any potential gaps in your current processes.

Travel Risk Management

In the event of an emergency, the World Travel Protection team is on hand 24/7 to provide support and assistance. Our team of crisis managers are experienced in dealing with a wide range of emergencies, from medical emergencies and natural disasters to political unrest and civil disturbance.  We provide regular check-ins, traveller location sharing, and bespoke security plans for organisations travelling to high-risk destinations. And, in the event of an emergency, we find the appropriate care based on your circumstances, and get you to a safe location, utilising our GlobalCare Provider Network . 

Discover how we can help you and your team by scheduling a demonstration of our World Travel Protection Travel Risk Management Solutions . Simply fill out the form below and we will be in touch soon.

Privacy Overview

Australia Command Center

Israel-Gaza latest: Aid charity told IDF of movements so deadly attack 'makes no sense'

Israel's military chief has said the bombing of a World Central Kitchen convoy, in which seven aid workers including three Britons were killed, was "a mistake that followed misidentification". Some of Israel's closest allies have condemned the strike.

Wednesday 3 April 2024 23:01, UK

• Israel-Hamas war

Please use Chrome browser for a more accessible video player

• World Central Kitchen founder claims aid workers targeted 'systematically, car by car'
• Charity told Israeli military of movements so aid attack 'makes no sense', ex-boss says
• UN pauses night-time movements in Gaza after IDF strike kills aid staff
• Bodies of aid workers transported to Egypt
• 'Devastated' and 'heartbroken' families pay tribute to Britons killed
• 'Misidentification' led to deadly mistake, Israel says
• Israel's closest allies condemn killings
• Two charities pause aid to starving Gaza
• British voters support ban on arms sales to Israel, poll shows
• Podcast: Will volunteers leave Gaza after aid deaths?
• Watch: Evidence suggests three separate strikes

That's all for today, but we'll be back soon with regular updates and analysis.

Scroll down to read what happened during the day.

A close friend of Damien Sobol says he immediately picked up his phone to text him when he heard about the Israeli strike on an aid convoy on Monday.

Mr Sobol, a Polish citizen, was one of seven World Central Kitchen workers killed.

Mikolaj Rykowski told Sky News that when he first heard of the attack, he prayed that his friend was not involved.

"I take my phone and write to Damien 'how are you, bro? Where are you? Everything is okay?'... but of course he did not answer," he said.

Mr Rykowski said Mr Sobol was "the best of all of us" and was "forever smiling".

He said he was not angry at Israel, but angry for everyone caught up in war zones across the world.

Israel's economy minister says suggestions that Israel knew it was targeting aid workers in Monday's strike are "nonsense".

It comes after celebrity chef and World Central Kitchen founder Jose Andres claimed the Israeli military targeted the workers "systematically, car by car" (see 19.10 post).

In response, Nir Barkat told the BBC there was "no way in the world" that Israel would target humanitarian workers.

"That's nonsense. I'm sorry, give us a bit of a respect that we care about those people," he said.

Mr Barkat insisted Israel would "interrogate" the incident and provide details to the aid workers' families.

Monday night's deadly strike reveals the "critical" need for a hostage deal in Gaza, the White House has said.

"If we get a hostage deal, it means that we can get more humanitarian aid... into Gaza," press secretary Karine Jean-Pierre said, adding: "That is what we're going to continue also to work on."

Ms Jean-Pierre said Joe Biden was "working 24/7" with his team to get a deal done.

She also reiterated that the president was "outraged and heartbroken" over the deaths of humanitarian workers.

James "Jim" Henderson was among the six foreign aid workers killed in Gaza earlier this week.

The 33-year-old former roofer from Cornwall served for six years in the Royal Marines. He was reportedly due to leave Gaza on the day of the attack.

He was remembered today in his home town of Falmouth:

Benjamin Netanyahu is almost at the point of no return amid a deepening rift in the Israeli government, a foreign policy expert has said.

There have been growing calls for Mr Netanyahu to be ousted, and war cabinet minister Benny Gantz earlier urged the Israeli prime minister to commit to new elections later this year (see 20.21 post).

Asked about the ramifications of instability in Israeli politics, Aliona Hlivco, managing director of the Henry Jackson Society, told Sky's The World programme that the country's political system "has been unstable for a couple of years now".

"That unfortunately is a given and perhaps has also driven the response to the Hamas attacks," she said.

"Netanyahu has almost no point of return," Ms Hlivco added, saying that it was "up to the people of Israel" to decide his future.

"One thing is certain - that Israelis do feel like this is an existential threat to them, that this is not just another flare up in the 100-year-old conflict."

The supreme leader of Iran says Israel will be "slapped" after a deadly air strike on its consulate in Syria, in which two of its senior military commanders were killed.

The Islamic Revolutionary Guard Corps blamed Israel for the strike on Monday, as did Iran's foreign ministry. Israel did not confirm the attack.

Ayatollah Ali Khamenei branded it a "desperate attempt" by Israel, and said it won't stop Israel's "defeat" in Gaza.

"The defeat will continue. Their desperate attempts, like what they did in Syria... they will be slapped for that of course," he said.

Spanish Prime Minister Pedro Sanchez has branded statements made by Benjamin Netanyahu after the airstrike that killed aid workers "unacceptable and insufficient".

Mr Sanchez said a "more determined and much more detailed clarification" of the incident was expected.

He told a news conference in Doha that the Israeli government "knew about the action and the itinerary of this NGO (non-governmental organisation) on the ground in Gaza".

Benjamin Netanyahu earlier said the seven aid workers were "unintentionally" killed in what he called a "tragic case".

It's "difficult to accept" Israel's assertion that the killing of aid workers in an airstrike was an unavoidable mistake, an Oxfam spokesperson has said.

A lot of coordination takes place between the Israeli authorities and humanitarian agencies in Gaza, Michelle Farrington told Sky's The UK Tonight programme.

But despite this, some 2,200 aid workers have been killed in the region during the conflict, she said.

"It's very difficult to kind of accept that this was just a mistake. 

"It makes the situation of being able provide additional assistance in Gaza extremely more complicated, extremely more difficult," she said.

On when humanitarian groups that have paused their work in the region would continue operations, Ms Farrington said there was hope aid delivery would resume soon.

But she added that an immediate ceasefire was needed in order to provide sufficient help to the people of Gaza.

Israeli war cabinet minister Benny Gantz is urging Benjamin Netanyahu to commit to national elections this year.

"We must agree on a date for elections in September, towards a year to the war if you will," he said during a briefing.

Mr Gantz said setting a date would allow Israel to continue its military operation "while signalling to the citizens of Israel that we will soon renew their trust in us".

Yair Lapid, leader of the opposition in Israel, appeared to support Mr Gantz's call in a post to X, where he called the current Israeli leadership "the worst, most dangerous and failed government in the country's history".

However, in a statement, Mr Netanyahu's Likud party said Mr Gantz was engaging in "petty politics" and said elections now would lead to "paralysis", "division" and "damage".

Mr Netanyahu's term is set to go through 2026, but thousands have protested against him in recent weeks and demanded that early elections be held. 

Last night, a group of anti-government protesters attempted to break through barricades at the Israeli prime minister's home during the fourth night of demonstrations.

Be the first to get Breaking News

Install the Sky News app for free

Read the Paris Olympics Informer → Travel advice and safety considerations in one shareable resource

• Tech Solutions
• Travel Management
• Crisis Management
• Providing Insurance
• Asset Protection
• COVID-19 Monitoring

Breaking developments that you need to know

TravelSearch Widget

Embed personalised trip data into your website

Destination Research

Risk, safety & travel guidance for any city or country

Important safety information direct to travellers

• Travel Search API

Travel info including visa, health and document requirements

• Pre-Travel Advisories

Pre-trip advice and risk information

As the pandemic has continued, the objective risks have changed, as well as how they are perceived. The medical risk is no longer as severe as it was at the beginning of the pandemic for individuals who are vaccinated. Further, travellers and travel managers are no longer willing to view destinations as either high- or extreme-risk. Covid policies and restrictions are increasingly seen by people and their employers as hurdles that must be overcome in order for travel to take place. Indeed, we’ve recently seen attention shift back towards destinations’ security and natural risks.

The pandemic has exposed two key but opposite biases in how we perceive destination risks. For some, they overestimate the likelihood of something going wrong, usually because media stories tend to focus on negative events. This makes them more likely to take extreme measures to avoid the risk. For others, they ignore or minimise higher likelihood or impact risks because they do not wish to engage in the behaviour required to minimise those risks.

To counter these biases, it’s critical to give people a comprehensive view of a destination that addresses the specific risks that may be encountered. By providing factual, considered information in context and at the right moments – when deciding whether to travel to the destination or when a risk event has taken place – it counteracts emotional or heuristic responses that result in misperceptions.

Geopolitical risk potential

When it comes to gauging political risk, it’s important to remember that conflict can erupt suddenly and without warning. When there have been weeks of media attention on a conflict and the world is looking, it’s normally due to the parties involved using the media to better posture themselves and achieve more at the negotiating table. There are three regions where we are increasingly concerned about the political risk:

The spectre of a war between Russia and a Western-backed Ukraine is currently the most significant issue. Particularly with the troop deployment that is occurring along the borders. A war across the Taiwan Strait remains a possible outcome of the geopolitical situation in Asia. Lastly, the pandemic itself has impacted political risk. In several Western European nations and in the US in particular, the pandemic has exposed deepening political polarisation and has led to greater distrust of institutions.

Intelligence and information dissemination

When it comes to managing a crisis, getting up-to-date information is of course vital. And so is the quality of that information. Especially at the beginning of a crisis, misinformation can be rampant as people scramble to understand and evaluate a situation. This is why it’s crucial to combine AI tools with human intelligence. We can gather data from hundreds of thousands of sources, but professional analysts with local understanding are key when it comes to evaluating the veracity of data, putting it into context and evaluating the impact.

This article was first published in  ITIJ .

Emanuele Scansani is Riskline’s Director of Partnerships and Strategic Relations.

About Riskline Riskline is a world-class travel risk intelligence company. We provide country and city risk assessments and real-time alert messaging to fulfil Duty of Care requirements before and during travel. Trusted by global travel management companies, small businesses and everyone in between, Riskline has been in operation since 2007 and is headquartered in Copenhagen, Denmark.

Continue Reading

Newsroom: TripIt launches Riskline Alerts

Originally published on the TripIt blog and reshared with permission. You’re embarking on a trip. You’ve meticulously planned every detail of your itinerary. Yet, despite

In the news: Climate experts warn Brits of El Niño heatwave return and ‘cold flip’ that looms

Riskline‘s Eeva Ruuska, was featured in a Mirror.co.uk article as a travel expert. The informative article warns Brits about the return of the El Niño

In The News: Delays at the Gibraltar-Spain border due to Brexit rules

Riskline‘s Claudia Gualdi, shared her point of view on the Gibraltar-Spain border dispute in an Express.co.uk article. From a travel expert point of view, the

Trusted By Global Travel Management Companies, Small Businesses And Everyone In Between, Riskline Has Been In Operation Since 2007 And Is Headquartered In Copenhagen, Denmark.

01 Leadership

03 news & press.

• 24/7 Global Alerts
• Destination Reports
• City Safety Reports
• Travel Search Widget
• Travel Check Widget
• Covid-19 Data
• Specific Traveller Advice
• Embeddable Widget
• API Documentation
• Our data your way

Riskline Informer

Riskline Lidemarksvej 57 4681 Herfølge DENMARK

[email protected]

© 2023 Riskline

Travellers are safer when they stay informed.

Keep informed of key developments around the world.

Get prepared before you travel.

Riskline Pre-Travel Advisories (PTAs) are exactly what a traveller needs to know about their destination before they leave home. Each report is a concise summary of the security and travel safety situation for any destination, and can be sent straight to travellers’ emails.

Let our experts show you how Riskline can keep you informed.

Everything your travellers need to know before they travel.

Risk ratings you can build a travel policy around

Know more about where you actually go

See how our City Safety Reports can help keep your travellers safe.

People make better decisions when they have the full picture.

Covid-19 travel advice at your fingertips

Don’t let COVID-19 confusion get in the way of your customers’ decisions. Give them a tool at their fingertips that lets them see the implications of Covid on their travel plans and how best to prepare for their trip. TravelCheck displays up to date risk and infection scores, at-a-glance information on their destination and need-to-know information on departure, in-flight and arrival. It’s easy to customise your widget with your own brand colour and poster image, to seamlessly integrate it into your website. Our simple Javascript installation will get you up and running in no time. A few lines of code is all it takes to install the widget, with 2 display modes available – inline for embedding into a single page, or modal for a floating, site-wide travel assistant.

Interested in trying our TravelCheck widget? Get in touch.

Helping travellers manage covid-19 disruptions.

The right guidance for specific needs

Not all travellers are the same. Riskline’s Specific Traveller Advice includes country-specific information tailored for LGBTQ+ travellers, female travellers and tech-dependent travellers.