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Dubai’s Thriving Travel Tech Industry: Powering the Ever-Growing Travel Landscape in the City of Luxury and Business

Dubai, often hailed as a modern marvel, captivates the world with its stunning architecture, lavish hotels, grand shopping festivals, and towering skyscrapers. The desert oasis, nestled in the United Arab Emirates, has established itself as a haven for travellers, attracting millions from around the globe every year. With its thriving travel tech industry, the city is not just a dream destination, but also a hub of innovation, seamlessly blending technology with luxury and business.

Dubai’s allure knows no bounds, as evidenced by the surge in tourist numbers that defied the challenges posed by the pandemic. In the first half of 2023, Dubai welcomed a staggering 8.55 million tourists, surpassing its pre-pandemic figures. The 20% growth compared to the same period in 2019 reflects the city’s resilience and magnetic appeal. As visitors flock to this emirate, it is not just its opulent offerings that attract attention, but also the thriving travel tech industry that powers Dubai’s tourism landscape.

Indiatimes delved into this vibrant Travel Tech sector by engaging with prominent travel tech companies. Among them is, OnArrival, a ‘travel-as-a-service’ platform founded by Ankit Sawant and Pawan Shetty in 2022. OnArrival’s unique proposition lies in bringing together 20 ancillary travel services onto one platform through its proprietary Application Programming Interfaces (API). This enables sellers like online travel agencies and other booking avenues to offer a seamless experience to their customers.

Sawant, who is also the CEO of the company, highlighted the importance of catering to high-end travel experiences saying OnArrival’s focus on the discovery of unique experiences enables their enterprise customers to provide tailored offerings, aligning with the luxury-seeking desires of Dubai’s visitors.

“High-end travel experiences are usually more about the physical experience or a combination of physical and technology. At OnArrival, what we enable is the discovery part of these experiences for our enterprise customers, who can then make it available to their customers. However, for India, luxury travel is still a small part of the market, which largely ends up focusing on more westward travel,” he said.

 “Corporate travel is an important component for anyone in the travel business. And Dubai being the gateway to the Middle East, we see a lot of corporate travel moving into UAE. What we have aimed to enable through our approach to corporate travel is to align the purpose of travel with actual business outcomes. This is going to be very crucial for business travel as, post-pandemic, the scrutiny on business trips has increased manifold, and therefore, corporates are looking at these expenses with a hawk eye,” he added.

According to Sawant, as the travel landscape becomes increasingly competitive, with travellers seeking personalised and authentic experiences, his company’s tech-driven approach differentiates itself in a market where customisation and uniqueness are highly valued.

OnArrival’s tech innovations align with the Dubai government’s vision for sustainable and responsible tourism. “A couple of interesting things we have been doing include planning day-to-day itineraries in a way that travelers have a lower carbon footprint by using fewer mobility solutions. We also help users not only select modes of transport with the least carbon footprint but also assist them in offsetting the same through projects of their choice,” he added.

Meanwhile, Vinod Kelwani, CEO of Techno Heaven  Consultancy Pvt. Ltd. , emphasises that their resolute commitment to crafting unforgettable travel experiences has been realised through a pivotal partnership with Rayna Tours. This collaboration has led to a portfolio of state-of-the-art travel technology solutions that resonate with the discerning desires of Dubai’s luxury-seeking visitors.

“As architects of innovative travel technology platforms, we have wielded our expertise to orchestrate transformative shifts within premier tour operators, including the illustrious Rayna Tours. Our platform presents a gateway to the extraordinary – offering a frictionless booking experience for exclusive Dubai ventures. With the prowess of Techno Heaven, travelers navigating through Rayna Tours’ platform can effortlessly secure premium sightseeing tours, private transfers, and curated encounters that resonate with Dubai’s status as a paragon of luxury travel,” he said.

The company’s expertise also extends to business travel, a significant aspect of Dubai’s role as a global business hub.  

”The integration of our travel software ushers in a new era for business travelers, where personalised services reign supreme. This harmony between technology and personalisation facilitates the efficient booking of business trips, encompassing every essential facet – be it tailored hotel accommodations, seamless transfers, or optimally scheduled flights. By eradicating friction points, our technology transforms the very essence of business travel, rendering it a seamless and productive endeavour,” he said.

While other major tourist destinations in the world, having more to do with history, Dubai is definitely attracting the tourists towards future. As a home to world's best travel tech companies, the emirate has prepared itself for the travellers well assisted by technology. 

So, as you plan your next international trip, how about experiencing a whole new way to see the world. 

Dubai is waiting!

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5 exciting UAE startups and SMEs in the travel and tourism industry to keep an eye on 

Keeping up with our travel and tourism theme for May, we are showcasing 5 UAE-based startups that are leading some exciting innovations in this sphere.

Today, we are showcasing 5 UAE-based startups and SMEs that are developing and providing some exciting products and services within this sector.

Hotel Data Cloud

Hotels rely on complex distribution networks with hundreds of booking channels to sell their rooms. These channels require detailed descriptive content about the hotels, highlighting their features, amenities, services, and facilities. Distressingly, the content currently available is incomplete and even inaccurate, misleading, and obsolete.

Hotel Data Cloud (HDC) is a content distribution platform that is enabling hotels to easily share detailed content and comprehensive information in a standardized, globally consistent format. HDC captures over 600 attributes per property, multilingual descriptions, images with corresponding metadata and also temporary changes, such as ongoing renovations. This reduces manual workload and lets hotels efficiently control the narrative of their listing across all booking channels, improving their discoverability and leading to increased bookings and revenue. 

Launched in 2018 by travel pioneers Nisma Benani, Charaf El Mansouri, and Leah Howe, Dharma is a travel tech startup that allows influencers and brands to build modern and exciting travel brands that cater to a shifting industry shaped by COVID-19 influence and changing consumer expectations. 

DHARMA was one of the first startups accepted into Mubadala’s Hub71 program, with the founding team relocating to Abu Dhabi from New York and Marrakech. So far, it has worked with Eric Cantona, the sporting legend and former captain of Manchester United, Culture Trip, an international travel media publication, Bitso, a cryptocurrency unicorn, and Equinox, a global luxury fitness brand.

Stella Stays 

An Emirati-owned startup founded in 2019 and based in Dubai, Stella Stays is attempting to resolve many of the problems faced by travelers, be it in traditional hotels or overly unpredictable holiday homes offered by platforms like Airbnb.

Combining the peace of mind offered by a professional hotel service with the comfort of a holiday home, Stella Stays is bringing the best of both worlds to its clients and bridging a major gap that has emerged in recent years within the sector. 

In the vein of a platform like Booking.com, Musafir is an AI-enabled travel company that offers travel agencies a white-label turnkey solution to distribute hotel, rental, flights, transfers, visas, and vacation packages for both corporate and leisure travellers. 

Musafir’s advanced platform uses real-time data analytics to respond dynamically to market conditions while taking into account customer segmentation, demand, digitise, and more - enabling them to address their customers’ needs, tap into recovery growth and enhance the trust of travellers.

Another online marketplace, Wego has been on a notable growth trajectory as of late, acquiring multiple travel brands like Cleartrip and Flyin.com to expand its regional footprint. 

Originally founded in Singapore in 2005, the travel tech scale-up has since moved its headquarters to Dubai, from which it hopes to grow a thriving business with ambitions for growth and expansion. It has since secured support from notable regional stakeholders, including Middle East Venture Partners (MEVP).

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TravelTech: How Startups are Reshaping Tourism in Dubai

Dubai, the gleaming jewel of the Middle East, has long been a magnet for travelers worldwide. With its iconic skyscrapers, luxurious resorts, and vibrant culture, this Emirate city has carved out a niche as a top tourist destination. However, like the rest of the world, Dubai’s tourism industry faced unprecedented challenges during the COVID-19 pandemic. But, true to its resilient spirit, Dubai has not only weathered the storm but emerged stronger than ever, thanks in large part to the innovative startups that are reshaping the travel and tourism landscape.

In this article, we’ll embark on a journey to explore how TravelTech startups are transforming the tourism experience in Dubai, using a combination of statistics, event recaps, and traveler reviews to bring you the most up-to-date insights.

The Resilience of Dubai’s Tourism Industry

Before diving into the world of startups, let’s take a moment to appreciate Dubai’s remarkable resilience during the pandemic. Despite the initial setbacks, Dubai quickly adapted to the ‘new normal,’ implementing strict safety measures, which were praised by travelers worldwide. As a result, Dubai’s popularity as a safe destination soared, and it became a ray of hope for the beleaguered global tourism industry.

In 2021, Dubai welcomed over 15.8 million visitors, a testament to the city’s enduring appeal. With the relaxation of travel restrictions, these numbers are expected to grow even further in the coming years, setting the stage for a reimagined tourism sector with technology at its core.

Enter TravelTech: Revolutionizing the Dubai Experience

The Role of Data Analytics One of the most notable ways TravelTech startups are transforming tourism in Dubai is through data analytics. By harnessing the power of big data, these companies are providing travelers with personalized experiences like never before.

Imagine landing in Dubai, and your smartphone automatically suggests a personalized itinerary based on your interests and previous travel patterns. This is now a reality, thanks to startups like Dubai-based ‘Travel Insight.’ They analyze a traveler’s past preferences and match them with real-time data on local events, promotions, and weather, ensuring each visitor gets a tailor-made experience.

Virtual Reality (VR) and Augmented Reality (AR)

Dubai has always been known for pushing the boundaries of innovation, and TravelTech startups are taking it to the next level with VR and AR technologies. These immersive experiences are changing the way travelers explore the city.

Startups like ‘DubaiVR’ offer virtual tours of Dubai’s iconic landmarks, allowing travelers to ‘visit’ the Burj Khalifa or explore the bustling souks from the comfort of their hotel rooms. On the other hand, ‘ARGuideDubai’ uses augmented reality to enhance the experience of visiting historical sites, providing informative overlays as you explore.

Contactless Travel Solutions

The pandemic accelerated the demand for contactless solutions, and Dubai’s startups have risen to the challenge. From contactless check-ins and room access using your smartphone to contactless payment options at restaurants and shops, these startups are making safety a priority without compromising convenience.

Sustainable Tourism Sustainability is a buzzword in the modern tourism industry, and Dubai’s startups are embracing it wholeheartedly. ‘EcoDubai’ is one such startup that is changing the game by promoting eco-friendly travel experiences.

Traveler Reviews: The Real Test In the digital age, traveler reviews are a potent tool in shaping perceptions. Dubai’s startups understand this and are harnessing the power of authentic feedback to improve the visitor experience continuously.

The Way Forward: A Call to Action As we conclude our journey through the world of TravelTech in Dubai, it’s clear that the city is on the cusp of a tourism renaissance. Startups are not only revitalizing the industry post-pandemic but also setting new standards for innovation, safety, sustainability, and personalization.

So, whether you’re a seasoned traveler or have Dubai on your bucket list, it’s time to embrace the technological revolution happening in this dynamic city. Download the latest TravelTech apps, explore virtual wonders, and leave your honest reviews to contribute to the ongoing transformation.

As Dubai continues to open its doors to the world, let’s join hands with the startups and contribute to the evolution of tourism in this remarkable city. Together, we can make Dubai an even more exceptional destination for travelers from the MENA region and beyond.

So, are you ready to embark on a tech-infused adventure in Dubai? The future of tourism is here, and it’s more exciting than ever before. Pack your bags and get ready to experience the future of travel in the heart of the Middle East.

Join the TravelTech Revolution Today! Disclaimer: This article is based on information available up to September 2021. Travel regulations and startup developments may have changed since then. Please refer to the latest sources and official websites for the most up-to-date information.

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September 6, 2023

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Company Overview Technology solutions to help businesses and societies flourish

Global Innovations is a leading Travel Technology & Solutions company, based in Dubai UAE, providing software solutions to DMCs (Inbound Operators), Travel Wholesalers (Outbound) and Travel Agents which enable them to fully automate their business processes. With the profound knowledge, expertise, skill set and proven record of last 17 years, we leverage not only the state-of-the-art IT services enabling the Travel Agencies and tour operators to enhance their global presence but also consulting services to streamline the internal business process in line with the industry’s best practices.

Serving customers from GCC countries Qatar, Saudi Arabia, Kuwait, Bahrain, Oman etc and worldwide alike, our products are well appreciated by the travel agencies located in various parts of the world, Asia-Pacific, CIS countries, Europe, Indian Subcontinent, Middle-East Northern Africa, Far East, Australia.

We are a cross-disciplinary team of Domain Experts, User Experience Designers , Software Engineers and creative technologists that provide elegant, cost-effective services to an international client base. We specialize in innovative, strategy-inspired Travel Technology Solutions proudly driven by our collaborative and transparent client relationships.

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TravRays launches B2B travel technology platform in UAE

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R Sankaranarayanan, founder of this technology, said TravRays offers a single window to address the needs of the travel agency allowing the administrators/consultants and key decision-makers to have complete control of their business.

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TravRays, a Dubai-based travel technology company, has launched a complete end-to-end technology platform which encompasses an advanced booking engine using multiple sources of air and non-air content, combined with customer profiling, comprehensive reporting and management capabilities, thereby addressing the need of travel industry and e-retail products for distribution network. Hari Kumar Manivannan, general manager of TravRays, said: "TravRays ( www.travrays.ae ) was all geared up to provide solutions and manage business requirements to multiple opportunities that exist in a market place. The systems act as a platform where travel agents, travel suppliers such as airlines, car rentals and hotels can be both a supplier and a customer at the same time. He added: "With our professional experience of 20 plus years in the industry, we understand the importance of delivery and customer satisfaction. Our team and the core engine are committed to service round the clock. TravRays platform is ready to integrate with any travel supplier within the UAE and beyond. We have beta-tested with over 75 travel agents and our clientele base is increasing day by day." Following its official launch in Dubai earlier this week, a two-day workshop was planned briefing the industry stakeholders about the concept and its benefits. R Sankaranarayanan, founder of this technology, said TravRays offers a single window to address the needs of the travel agency allowing the administrators/consultants and key decision-makers to have complete control of their business. The core engine will extend through proper solutions and business offerings to multiple opportunities that exist in market place. TravRays has a Business on Agent office (BOA) which is a fully integrated ERP solution, GSA, Sub-Agent and Reseller model. TravRays is currently focused in the UAE, and it will expand to GCC markets in next two years. In the UAE, it has set a target of bringing 2,500 travel agents under the platform. "End to end transactions of a travel agency might look easy and smooth for laymen, but unlike the common perception, it is complex and hectic. Almost 75 per cent of all travel industry transactions are manual. Existing platforms -in the market offer-only single interface (airlines) whereas TravRays offers multiple content option with process made simple, transparent and straight-forward," he said. The UAE is a significantly important travel market. Annually, about 16 million airline seats are sold in the UAE, out of which about 60 per cent are going through the travel agencies, he said, adding that the new platform will help reduce the time span for transactions considerably. According to IATA, $16.6 billion worth air tickets were sold in the Middle East last year through travel agents (40 million air tickets), of which $4.1 billion worth air tickets were picked up in the UAE. IATA-approved agents sold 7.4 million air tickets in UAE last year. The UAE ranked 18th in the world for the volume of air tickets sold through the IATA-approved travel agencies last year. - [email protected]

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Exploring the Best Travel Technology Companies in Dubai

Exploring the best top travel technology companies in Dubai allows you to stay ahead in the rapidly evolving travel industry, benefit from their expertise and solutions, and position your business for growth in a dynamic market. Exploring the best travel technology companies in Dubai can be beneficial for several reasons:

Innovative Solutions

Exploring the best travel technology companies in noida provides access to innovative solutions that can revolutionize the travel industry. These companies are at the forefront of technological advancements and offer groundbreaking solutions to address the evolving needs of travelers, travel agencies, and other industry stakeholders. Mobile apps have become an integral part of the travel experience. Travel technology companies are creating feature-rich mobile applications that offer functionalities such as real-time flight tracking, hotel booking, itinerary management, navigation services, and access to destination information. To gather insights into travel-related data Travel technology companies utilize big data analytics. By analyzing customer preferences, travel patterns, and market trends, these companies can provide personalized recommendations, optimize pricing strategies, and offer targeted marketing campaigns. Big data analytics also helps in fraud detection, risk assessment, and revenue management for travel businesses. Travel technology companies are utilizing big data analytics to gather insights from vast amounts of travel-related data. VR (Virtual reality) and AR (Augmented reality) technologies are being incorporated into travel portal solutions to offer immersive experiences and enhance customer engagement. Virtual reality allows travelers to explore destinations, hotels, and attractions before making a booking, while augmented reality can provide real-time information and interactive experiences at various travel touchpoints, such as airports, hotels, or tourist sites. Blockchain is being explored by travel technology companies to address challenges related to data security, identity verification, and payment processing. By implementing blockchain-based solutions, companies can ensure secure and transparent transactions, streamline loyalty programs, and facilitate seamless collaboration among different stakeholders in the travel ecosystem. To create smart travel experiences the IoT (Internet of Things) is revolutionizing the travel industry by connecting various devices and systems. These are just a few examples of the innovative solutions offered by travel technology companies in noida.

Regional Expertise

Dubai serves as a major hub for travel and tourism in the Middle East and North Africa region. Travel technology companies based in Dubai have a deep understanding of the local market and its unique challenges and opportunities. By engaging with these companies, you can leverage their regional expertise and gain insights into the specific requirements and trends of the market. Dubai serves as a major hub for travel and tourism in the Middle East and North Africa region, and the travel technology companies based in Dubai have in-depth knowledge and understanding of the local market. Corporate travel technology companies in Dubai have a deep understanding of the cultural nuances and preferences of the region. They are familiar with the travel habits, preferences, and expectations of travelers from the Middle East and North Africa. This knowledge allows them to develop solutions and services that cater specifically to the local market, ensuring a more personalized and culturally relevant travel experience. Each region has its own set of regulations and compliance requirements related to travel and tourism. Travel technology companies in Dubai have a thorough understanding of the local regulations, licensing requirements, and industry standards in the Middle East. This knowledge can help you navigate legal and regulatory complexities when operating in the region, ensuring that your business remains compliant with local laws. Travel technology companies based in Dubai have established strong partnerships and networks within the region. These partnerships often extend to airlines, hotels, best travel agency , and other travel-related businesses. By engaging with these companies, you can tap into their existing networks and forge valuable partnerships that can help expand your reach, improve distribution channels, and enhance collaboration within the local travel ecosystem. The Middle East and North Africa region is diverse, with various languages spoken across different countries. Travel technology companies in Dubai typically have multilingual capabilities and can offer solutions in languages relevant to the region. This facilitates effective communication with travelers and enables a seamless user experience, catering to the language preferences of the local market.

Access to Global Networks

Many travel technology companies in Dubai have a global presence and partnerships with industry leaders. By exploring these companies, you can tap into their extensive networks and gain access to a wide range of travel providers, distribution channels, and services. This can help you expand your reach, improve connectivity, and offer a broader range of travel options to your customers. Partnering with travel technology companies in Dubai gives you access to their distribution channels, which can significantly expand your reach and visibility. These companies often have connections with global distribution systems (GDS), online travel agencies (OTAs), metasearch engines, and other travel distribution platforms. This enables your travel products and services to be showcased to a broader audience, increasing your chances of reaching potential customers worldwide. Travel technology companies in Dubai have integrated systems and partnerships that provide access to a vast inventory of flights, hotels, car rentals, and other travel technology services . By leveraging their global networks, you can expand your product offerings and provide a wider range of options to your customers. This increased connectivity allows for seamless booking and reservation processes across multiple suppliers and destinations. Travel technology companies in Dubai have established relationships with various industry stakeholders, including airlines, hotels, tour operators, and online travel agencies . By tapping into their global networks, you can explore strategic partnerships and collaborations with these players. Such partnerships can lead to mutually beneficial business opportunities, joint marketing campaigns, and enhanced customer experiences through combined services. Travel technology companies with global networks have access to valuable industry insights and trends from different markets around the world. They can provide you with data and analytics that help you understand customer preferences, market demands, and emerging travel trends in various regions. This information can guide your business strategies, product development, and marketing efforts, allowing you to stay ahead of the competition.

Business Growth Opportunities

Dubai's travel and tourism sector is growing rapidly, attracting millions of visitors each year. Exploring the best travel technology companies in Dubai can open up business growth opportunities. By adopting advanced technologies and partnering with these companies, you can stay competitive, streamline your operations, and provide superior services to your customers. Travel technology companies in Dubai are at the forefront of technological innovations in the industry. By partnering with or adopting their solutions, you can leverage advanced technologies such as artificial intelligence, machine learning, blockchain, and big data analytics. These technologies can streamline your operations, enhance efficiency, and provide a competitive edge, leading to business growth and improved customer satisfaction. Travel tech company focus on improving the overall customer experience by developing user-friendly interfaces, personalized recommendations, and seamless booking and management processes. By incorporating their solutions into your business, you can enhance the travel experience for your customers, leading to increased customer loyalty, positive reviews, and word-of-mouth referrals. Satisfied customers are more likely to become repeat customers and can contribute to the growth of your business. Dubai is a major travel hub, attracting travelers from around the world. By partnering with travel technology companies in Dubai, you can tap into their networks, distribution channels, and partnerships to expand your market reach. This can help you attract customers from new geographical areas, enter new markets, and increase your customer base. With wider market reach, your business has the potential for exponential growth and increased revenue streams. Engaging with travel technology companies in Dubai opens doors for collaboration and partnerships within the travel industry. By networking with industry professionals and potential partners, you can explore joint ventures, cross-promotional activities, and shared resources. Collaborations can lead to increased visibility, access to new customer segments, and shared expertise, contributing to business growth and market expansion. Travel technology companies in Dubai have access to valuable market insights and trends in the travel industry. By leveraging their expertise and data, you can stay updated on changing customer preferences, emerging market trends, and new opportunities. This knowledge can guide your business strategies, product development, and marketing efforts, ensuring that you stay ahead of the competition and maximize your growth potential.

Networking and Collaboration

Dubai hosts various industry events, conferences, and exhibitions related to travel technology software . Exploring the best travel technology companies in Dubai gives you the opportunity to connect with industry professionals, network with potential partners, and collaborate on projects or initiatives. Such interactions can lead to valuable insights, partnerships, and business opportunities. Networking with travel technology companies in Dubai allows you to tap into a wealth of industry insights and knowledge. By engaging with industry professionals and attending industry events, conferences, or workshops, you can stay updated on the latest trends, innovations, and best practices in the travel and technology sectors. This knowledge-sharing can inspire new ideas, help you identify emerging opportunities, and keep your business at the forefront of industry development. Collaborating with travel technology companies in Dubai can lead to strategic partnerships and alliances. By pooling resources, expertise, and technologies, you can create innovative solutions, expand service offerings, and reach new customer segments. Partnerships with complementary businesses, such as airlines, hotels, or tour operators, can help you offer integrated services, enhance customer experiences, and achieve mutual growth objectives. Networking with travel technology company allows you to explore joint marketing and promotional activities. By collaborating on marketing campaigns, cross-promotions, or shared advertising efforts, you can expand your brand visibility, reach a wider audience, and attract more customers. Joint efforts can leverage the strengths and customer bases of both parties, creating synergies that benefit both businesses. Partnering with travel technology companies in Dubai can provide access to their existing customer base and networks. By tapping into their distribution channels, online platforms, or partnerships, you can reach new markets and target customers who may not have been previously accessible. This expansion of your market reach can open up new growth opportunities and diversify your customer portfolio. Networking and collaboration foster an environment of collaborative innovation. By engaging with like-minded professionals and sharing ideas, you can explore innovative solutions and drive technological advancements in the travel industry. Collaborative innovation can lead to the development of new products, services, or business models that differentiate your business and position it as a leader in the market.

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Innovation in Middle East Poised to Be Key Driver for Global Travel Over Next 25 Years

Selene Brophy, Skift

December 14th, 2022 at 7:30 AM EST

The new travel ideas being generated in places like Abu Dhabi and Dubai today could be the bridge to the rest of the Africa continent and the entire world in the not-so-distant future — if the region's innovators absorb the lessons from other tech hubs.

Selene Brophy

U.S. startups have honed the process of failing fast and learning through minimal viable product adaption — a lesson the Middle East and North Africa (MENA) funding ecosystem should leverage.

The region’s ability to champion travel tech and innovation was under discussion at Skift Global Forum East on Wednesday in Dubai. 

Skift senior hospitality editor Sean o’Neill unpacked travel tech startup pitfalls and opportunities in the region with Charaf El Mansouri, co-founder and CEO of Dharma , Fares Alaboud, head of product at Gathern , and Chris Hemmeter, partner at Thayer Ventures.  

The panelists shared how Abu Dhabi and Dubai, as the equivalent of San Francisco and the Valley for the MENA region, is seeing strong innovation in the business travel and alternative accommodations categories.

Building a Mena Travel-Tech Bridge

“There’s an opportunity to be a bridge to what’s happening in the region and the African continent, which is extremely interesting at a number of levels, not just travel tech, but fintech,” said Hemmeter who believes the region is set to be a “dynamic growth engine for travel for the next 25 to 30 years.” 

Thayer Ventures partners with entrepreneurs to create, develop and build technology companies that will revolutionize the travel and transportation industry.

He noted that startups were looking to do things differently and not just put a spin on travel, the world’s largest industry. 

The tremendous growth in the region also played a key factor, as did its predominantly domestic and regional market. 

“Saudi’s trying to hit 10 percent on its tourism (gross domestic product) GDP, which is really exciting by 2030, with more than 90 percent of all tourism in the kingdom being local and regional,” said Alaboud, head of product at Gathern. 

As the largest accommodation provider, essentially the Airbnb in Saudi Arabia, Gathern has overcome certain challenges in building its peer-to-peer market. 

Education to Overcome Slow Market Adoption

Education for hosts and one-on-one convincing of hotels was not uncommon said Alaboud as they set about increasing market adoption for short-term rentals.

He said variety, as in Europe and the U.S., remains integral, as did dynamic supply, with considerable support from within the region to drive awareness and grow the offering.  

El Mansouri, who founded Dharma with its niche passion-based itineraries as a solution to the high audience acquisition costs online travel agencies faced, said the company moved back to Morocco in 2019 to grow the business.  

The region was the “only people in the world taking a 50-year review on tourism at the time,” he said. 

“We were picked up by Mubadala and their startup program, Hub 71 Abu Dhabi in November 2020 and have been here ever since.”

He also recognized the region has a competitive advantage in seasonality to establish itself in the area of wellness tourism. 

Celebrate Failure and Share Progress Often

When it comes to venture capital, Hemeter said business-to-business, whether software services, platforms or marketplaces is a very different value proposition where return on investment can be truly analyzed. 

When it comes to healthy startup financing, Hemmeter acknowledged Dharma and Gathern as “two extraordinary examples.” 

If the region was serious about collaboration it would need to involve homegrown investors from the region, as well as from the across the world.   

“One of the things that’s unique about Silicon Valley is in a strange way, failure is almost celebrated. So it’ll be interesting to see if that sort of drives the ecosystem here,” Hemmeter added.

In closing, O’Neill wanted to know what would be the key pointers for anybody secretly dreaming of building a startup. 

Hemmeter weighed in: “We live in a highly competitive dynamic world, and as investors, we put money in and we hope to get that money out in six to eight years. It’s not just about the first nine months.” 

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Photo credit: Chris Hemmeter, partner at Thayer Ventures (left), Fares Alaboud, head of product at Gathern, Charaf El Mansouri, co-founder & CEO of Dharma, with Skift Hospitality Editor Sean O'Neill on stage at Skift Global Forum East. Skift

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OPEN TRAVEL TECH AND TOURISM COMPANY IN DUBAI, UAE.

Dubai is a fascinating destination that attracts millions of visitors each year. Its modern architecture, luxury shopping malls, beaches, and desert safari adventures are just some of the reasons why tourists flock there from all over the world. But beyond the glitz and glamour of the city, Dubai also presents an excellent opportunity for entrepreneurs looking to invest in the tourism industry.

One of the most significant emerging trends in the industry is the use of technology. Technology is transforming almost every aspect of the tourism industry, from how travelers research and book trips to how businesses manage their operations.

Benefits Of Setting-up Travel Tech Company In Dubai – UAE

Dubai is the perfect place to start a tourism technology company, and following are the benefits of setting up a travel tech company .

Strategic Location Dubai is one of the most strategic locations in the world, with excellent access to the rest of the Middle East, Africa, and Asia. Its world-class infrastructure, including airports, seaports, and highways, has made it a major hub for trade, commerce, and tourism.

Being situated at the crossroads of these booming regions provides an excellent opportunity for entrepreneurs to establish a base in Dubai and tap into the vast market potential of the region. With its numerous free zones, incentives, and business-friendly policies, Dubai offers an ideal environment for businesses to thrive.

Government Support The government of Dubai recognizes the importance of technology and is actively investing in the sector. Authorities have implemented several initiatives to support startups and entrepreneurs, including accelerator programs, funding opportunities, and co-working spaces.

The Dubai Future Accelerators program, for example, offers selected startups an opportunity to work with government entities to develop innovative solutions. The government also offers funding through various channels, such as the Dubai SME Innovation Fund, which offers millions in funding for innovative projects.

Moreover, Dubai aims to be a hub for innovation and the largest smart city in the world by 2021. This overarching plan includes investing in technology, data, and AI to improve the quality of life in the city.

Thriving Tourism Industry Dubai has one of the most thriving tourism industries in the world, with the number of visitors increasing by the year. Dubai attracted 16.7 million tourists in 2019, and the government aims to further increase this to 25 million visitors by 2025.

To achieve this target, the government has invested heavily in tourism infrastructure, improving transport facilities, enhancing attractions, and promoting the city globally. Tourism technology companies can take advantage of the growing industry and provide innovative solutions that cater to the needs of tourists.

Innovation Opportunities The tourism industry is undergoing a digital transformation, and technology is disrupting traditional business models. Tourism technology companies can harness these opportunities to provide innovative solutions that solve common pain points for tourists.

For example, booking platforms that allow travelers to book flights, hotels, and activities in one place, and also provide personalized recommendations based on their preferences, are in growing demand. Technology can also be used to create virtual tours, immersive experiences, and augmented reality experiences that enhance the traveler’s experience.

Another growing trend in the industry is sustainable tourism, where technology can play a crucial role. Solutions such as eco-tracking technology, which monitors and reduces the carbon footprint of tourist activities, are becoming more prevalent. Tourism technology companies can develop these innovative solutions and cater to the growing segment of environmentally conscious travelers.

Collaborative Ecosystem Dubai has a collaborative ecosystem that is conducive to innovation and growth. The city is home to renowned universities, incubators, accelerators, and co-working spaces that foster creativity, learning, and networking.

Dubai also has a supportive community of entrepreneurs and investors who are willing to share knowledge, expertise, and funding opportunities. This ecosystem ensures that businesses have access to the resources and support they need to succeed in the tourism technology industry.

Dubai is a prime destination for tourism technology companies looking to establish their presence in the Middle East and tap into the booming tourism market. The strategic location, business-friendly policies, government support, growing tourism industry, innovation opportunities, and collaborative ecosystem make Dubai an ideal destination for entrepreneurs.

Role of Technology in Tourism Industry in Dubai – UAE

Technology plays a crucial role in every aspect of the tourism industry, from how travelers research and plan their trips to how businesses provide services and manage their operations. Here are some of the ways technology is shaping the tourism industry:

• Online Booking and Reservations With the rise of smartphones and the Internet, travelers can now book their flights, hotels, and other services online. This has made the booking process more efficient, cost-effective, and convenient for both travelers and businesses.
• Virtual Reality and Augmented Reality Virtual and augmented reality technologies have revolutionized the way travelers experience destinations before and during their trips. Virtual reality tours, for example, allow travelers to explore tourist sites and structures from the comfort of their homes, making destination research more immersive.
• Mobile Apps Tourism businesses are increasingly leveraging mobile apps to enhance the customer experience. These apps can offer features like real-time updates on flight schedules, hotel bookings, and reservation confirmations, as well as recommendations for nearby attractions and restaurant options.
• Social Media Social media platforms like Instagram and TripAdvisor have become essential tools for travelers planning their trips, with businesses and destinations using them to showcase their offerings and engage with potential customers.
• Big Data Analytics Data analytics technology allows businesses to more effectively target marketing efforts, optimize pricing and inventory, and improve customer service. With the help of big data, businesses can understand and predict consumer behavior, which can help them make more informed strategic decisions.
• Cloud Technology Cloud technology provides tourism businesses with a convenient and efficient way to store and access data, share information across departments, and streamline their operations.

Overall, technology is rapidly changing the tourism industry, presenting new opportunities for businesses to provide better services, increase efficiency, and grow their revenues. Integrating the latest technologies into their strategies will be essential for tourism businesses to remain competitive and meet the evolving needs of travelers. With its focus on technology and innovation, Dubai is at the forefront of the digital transformation in the tourism industry. Technology is improving the travel experience, driving growth, and creating new opportunities for businesses. By establishing a tourism technology company in Dubai, entrepreneurs can take advantage of these opportunities and provide innovative solutions that cater to the evolving needs of the modern traveler.

Options For Registering Travel Tech and Tour Operator Company In Dubai – UAE

Dubai offers several options for individuals and businesses looking to register a travel and tourism company. Below are some of the most common jurisdictions available in Dubai. , United Arab Emirates.

• Mainland Company Formation – Dubai , UAE A mainland company or an LLC (Limited Liability Company) is a popular jurisdiction for individuals and businesses looking to register a travel and tourism company in Dubai. LLC company offers 100% foreign ownership and can do business locally as well as internationally.

The registration process requires obtaining a license from the Department of Tourism and Commerce Marketing (DTCM) and adhering to other regulations implemented by various government authorities. One of the benefits of registering a mainland company is the ability to serve directly in the market without restrictions.

• Free Zone Company Formation – Dubai , UAE Dubai provides many options for setting up a free zone company, which involves a foreign investor or multiple investors. A free zone company allows a business to be 100% owned by foreign investors and is not required to have a local sponsor. Free zone areas, such as the Dubai Multi Commodities Centre (DMCC), Dubai Airport Free Zone, and Dubai World Trade Center (DWTC), offer infrastructure and business-friendly regulations.

The registration process for a free zone company is simple, fast, and streamlined. However, these companies are restricted to trading within the free zone and may require an additional branch license to operate outside the free zone area.

• Offshore Company Formation – Dubai , UAE Dubai offshore companies are registered under the Jebel Ali Free Zone Authority (JAFZA) and the Ras Al Khaimah (RAK) International Corporate Centre. As the name suggests, these companies are primarily used for offshore activities, such as asset management, holding companies, and intellectual property, Service Industry

Offshore companies offer benefits such as no requirement for a physical office, no taxes or duties, confidentiality, and ease of incorporation. However, these companies are not allowed to conduct commercial activities within the UAE and may require a license to operate outside the country. Choosing the right jurisdiction for your travel and tourism company depends on several factors such as business objectives, ownership structure, and location of operations. Consult with our experienced legal and business consultants to understand the requirements and regulations of each jurisdiction and make an informed decision.

How Nex Consultants Assist To Setup Travel Tech and Open Travel Company In Dubai – UAE

NEX can provide the following services to assist in setting up a travel tech and tour operators company in Dubai UAE:

• Consultation and Company Formation NEX can provide consultation services to help you determine the most suitable jurisdiction for your travel tech and tour operator company in Dubai. We can assist with the company formation process, including registering the company and obtaining the necessary licenses and permits. We can also help you open a company bank account and provide ongoing support to ensure compliance with UAE laws and regulations.
• Travel Technology Solutions NEX can provide travel technology solutions to enable your travel tech and tour operator company to operate efficiently and effectively. We can offer customized platforms for booking, reservations, ticketing, and inventory management, among other travel-related operations. We use modern travel technology solutions to help you stay ahead in a competitive market
• Tax and Accounting Services NEX can provide tax and accounting services for your travel tech and tour operator company, including VAT registration and compliance, bookkeeping, payroll and end-of-year financial statements. We have experts to handle tax, accounting and audit matters.
• HR and PRO Services NEX can provide HR services for company . They can act as your local sponsor in Dubai and provide PRO services, including visa processing and renewal, immigration and labor services, and other government-related services that your business may require.
• Business Support Services NEX also provides other business support services such as assisting to identify virtual offices, business center and co-working space rental etc.

NEX has years of experience in business and has a team of experts who can guide and assist you through the setup process of a travel tech and tour operator company in Dubai UAE. Contact NEX for more information on how they can help you with your business setup requirements, so that you can start operating in a timely and efficient manner.

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These are the five fastest-growing tech companies in the UAE

The MENA region has undergone a huge transformation in recent years, with technology and innovation driving economic growth.

Such a shift has seen the region’s tech startup ecosystem grow quickly, with regional startups raising record funding in 2022 – more than US$2 billion invested across sectors including fintech, e-commerce, health tech, and edtech.

Among the startup hubs driving such regional growth, the UAE cities of Dubai and Abu Dhabi feature in the top five ecosystems from the MENA region, according to the 2023 Global Startup Report.

In particular, Abu Dhabi’s startup ecosystem value has seen staggering growth of 134%, from July 2020 to December 2022 – marking the sixth fastest globally and the top regionally. 

And the emirates’ rise in the rankings is only likely to accelerate given the programmes and policies being rolled out.

The UAE Government has pledged to develop more than 8,000 SMEs and startups by 2030 with the goal of creating 20 startups valued at more than US$1 billion by 2031.

Acknowledging the boom in regional tech startups, big four firm Deloitte recently released its second regional Technology Fast 50 , recognising and ranking the fastest-growing companies in the Middle East and Cyprus based on revenue growth over the last four years. Thirteen companies from the Emirates made it on to Deloitte's list for their revenue growth. 

From media to mobility, fintech to digital commerce, we showcase the top five companies leading the UAE's fast-growing tech scene. 

Brand Ripplr

Founer and ceo: tanaz dizadji.

Witnessing a staggering 816% revenue growth in the last four years, Dubai-based Brand Ripplr is the region’s number one influencer agency and platform – connecting leading brands with top content creators on social media. 

Founded in 2017, the startup’s proprietary platform and technology enables brands to partner with more than 18,000 vetted regional creators and deliver effective influencer marketing campaigns.

It provides a front-to-end consumer management solution that caters to a growing portfolio of 150 clients, including global and regional brands such as Pepsi, Uber, e&, Nestle, Americana, Careem, Landmark Group and Johnson & Johnson. While there is no cost for either brands or influencers to sign up on the Brand Ripplr platform, the startup makes its revenue by receiving a percentage of a commission for the posts that clients buy through the platform. 

The agency, which secured US$1 million in Series A investment from Dubai Angel Investors in 2020, works with more than 500 clients, but they have launched more than 2,000 campaigns across 15 MENA markets..

Its portfoilio of regional influencers spans fashion, fitness, beauty, food, and includes UAE’s Maya Ahmed, Kuwait’s Lujain Glam and Saudi’s Yara Alnamiah. – YOUTUBE FOOD CREATOR Hussain Sallam to hadeel marei to amy roko

This is the second startup for founder and CEO Tanaz Dizadji, who previously founded insydo, a search-centric product offering curated recommendations on Dubai's services, hotspots and activities.

CSP Solutions

Founder and ceo: rabeeh abla.

Established in 2009, CSP Solutions (Computer Software Programming Solutions) has grown to become a leading providing of enterprise AI solutions and implementation services.

The Dubai-headquartered company was founded by Lebanese entrepreneur Rabeeh Abla with the aim to put optimisation within client’s reach, by providing innovative software solutions that would save time and money.

Now operating worldwide, across the MENA region, as well as the US, Europe and Australia, the award-winning software builder provides consultancy, outsourcing, software development, data science services, and solutions to businesses of all sizes, from Fortune 500 companies to SMEs.

Part of the CSP Group, which includes CSP Healthcare, the company partners with market leaders such as Microsoft, Oracle and IBM to build the best solutions.

The Group has served nearly 10,000 clients and delivered more than 11,000 projects. Among these, the software firm has developed a full customer feedback for Dunkin' Donuts, deployed an Intranet and time sheet solution fort ACE Hardware, and provided IT managed services to Bankiom.

They also helped a Fortune 100 hospital group with a middleware solution enabling the integration of all the different medical software systems across its hospitals. The result? A unified patient record, improved patient care, increased efficiency, cost savings, and scalability.

Co-founders: Glenn Harwood , Jaron Crossland

Established in 2017, Dubai-based AlgoDriven is an automotive data platform that helps car dealerships, finance, and insurance companies to accurately identify and appraise vehicles. Its proprietary platform is a complete solution of mobile apps, website plugins for care dealerships, enterprise APIs and financial analytics.

In the driving seat are Glenn Harwood and Jaron Crossland, two entrepreneurs who worked in the automotive industry in both Australia and the Middle East prior to launching AlgoDriven – which is how they came up with the idea to create and launch a platform to empower car dealers across the world.

The company’s core product, EvalExpert, streamlines the pre-purchase assessment and evaluation of cars, ultimately allowing dealiers to benefit from more competitive trade-in deals. By valuing the trade-in component, the startup’s technology helps car dealers and manufacturers sell more new cars online.

The startup, which raised US$2 million in a Series A round led by Global Ventures in 2021, represents almost all the car industry’s biggest and most prestigious brands including Audi, BMW, Hyundai, Kia, Mercedes-Benz, Nissan, Toyota and Volkswagen.

Today, the product is regularly used in more than 600 car showrooms across the Middle East as well as in Sweden, Singapore and Australia.

Co-founders: Kerem Kuyucu , Ali Cagatay Ozcan (CEO)

The idea for Justlife was born back in 2011 when co-founders Kerem Kuyucu and Ali Cagatay Ozcan met at Rocket Internet Turkey. When the company shut down, the two entrepreneurs decided to give their idea a go.

Launched in 2015, and formerly known as JustMop, Justlife is the Middle East’s leading marketplace for all home services, providing everything from cleaning and pest control to salon services and Covid-19 PCR tests.

With a vision to become a Super App for everything related to home services, Justlife partnered with Careem in 2021 becoming the first third-party service available on Careem’s Super App, which opened new horizons for the platform including entry into the Saudi market.

The startup, which entered the UAE market with a single cleaning company partner, now offers more than 30 home services, has a network of thousands of trasined professionals, is used by over 2 million customers, and has served more than 6 million sessions across the UAE, KSA, Kuwait, Qatar, Oman and Bahrain.

Co-founders: Renaud de Gonfreville  (CEO) and  Eric Ouisse

Founded in the UAE in 2017, with a mission to provide the best solutions for customer experience and call centre software, ZIWO has witnessed hyper growth across the GCC region – doubling its revenues in 2022 and expanding to Egypt in the first quarter of this year.

The startup secured its last funding round at the end of 2021, raising an undisclosed 7-digit amount in a Pre-Series B round led by new and existing investors. Among its previous network of backers are top regional players including  Wamda Capital  and  Dtec Ventures . 

As a cloud contact centre software (CCAAS), ZIWO provides a straightforward solution for companies to talk to their clients with a crystal-clear voice.

ZIWO’s cloud telephony solutions have helped businesses of all sizes improve their communication and customer services, with clients including Damac, Carrefour, Tabby, Floward, and Deliveroo.

With features such as virtual numbers, call tracking, call masking, and contact centre software, ZIWO’s solutions make it easy for businesses to manage their calls and provide excellent customer service.

Headquartered in Dubai, the startup has plans to expand to other emerging markets, and recently set up an R&D centre and sales department in Downtown Cairo to serve Egypt.

Co-founder Renaud is an engineer and serial entrepreneur who created businesses for the Fortune 500 prior to starting ZIWO.

For more business insights check out the latest edition of Business Chief Middle East & Africa and be sure to follow us on LinkedIn & Twitter .

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Dubai seeks faster travel at new terminal in Al Maktoum Airport with emerging technology

Solutions from ai to electric aircraft will redefine future of travel at new facility.

The new passenger terminal at Al Maktoum International Airport is expected to be ready within 10 years. Photo: Dubai Airports

Cutting-edge aviation technology from AI to electric aircraft will help to reimagine passengers' journeys through Dubai's new $35bn passenger terminal at Al Maktoum International Airport.

A “massive leap” in aviation technology at the new terminal will dismantle the old ways of processing passengers through airports and get rid of choke-points through the hub for faster travel, Paul Griffiths, chief executive of Dubai Airports, told The National on Monday.

“Airports have a habit of legacy processes but we're determined to engineer this out. There will be huge investments in automation to make the customer service ethos better and to improve the quality of what we deliver. We've only scratched the service of what AI will deliver in this,” he said.

“Watch this space. The operating model of the airport will be very different from what we have seen.”

A surge in demand for air travel is placing “extraordinary pressure” on existing and new airports, national borders and airline resources, according to an April white paper on biometrics by Sita, an IT provider for the air transport industry.

The existing paper-based and manual travel infrastructure and legacy processes “simply won’t be able to cope”, according to the paper.

The solution is to leverage the power of facial and fingerprint biometrics to create a smoother and safer air travel experience, it said. Advanced technology will also help to solve other aviation industry challenges such as space constraints, specialist staff shortages and evolving passenger wants.

The global demand for travel is rising and biometrics is at the “forefront of this transformation” as the number of air travellers is set to double to eight billion annually by 2040, up from four billion in 2019, according to projections by the International Air Transport Association (Iata).

Dubai Airports has already made investments in biometric technology to funnel more people through Dubai International Airport faster, with the aim of increasing its capacity to 120 million passengers annually.

The first phase of the new passenger terminal at Al Maktoum Airport is expected to be ready within 10 years, with the capacity to accommodate 150 million passengers annually.

The new airport terminal, spread across 70 square kilometres, will feature 400 aircraft gates, five parallel runways and new aviation technology.

That technology will focus on “the ability to eliminate legacy processes that we've had to endure for so long,” Mr Griffiths said.

“I can't think of another commodity that makes you book and then you go to the airport and reaffirm that you want that product.”

The Dubai government has approved designs for a new passenger terminal at Al Maktoum International Airport and has started construction at a cost of Dh128 billion. Photo: Dubai government via AP

Future-proofing the new airport

Operator Dubai Airports is now in the detail design phase of the project during which decisions must be made on the hub's final configuration, operations, relationship with ground transport, customer service plan, F&B and retail strategy.

“With the design process, it is imperative that we rethink what the fundamentals of airports are: they are a way of ensuring the smooth and seamless transition from ground to air, that’s the whole rationale of having an airport,” Mr Griffiths said.

“We are taking a long, hard look at that in the design process.”

This also means that internal and external rail networks, road transport, electric aircraft technology, executive jets and budget airlines will be “incredibly important” elements for the efficiency of the new terminal, he said.

Dubai has signed an agreement with US-based electric aircraft maker Joby Aviation to launch passenger air taxi services in the emirate, which Joby expects to start as early as next year.

Built into the new airport terminal design is the flexibility to incorporate technology currently available today and emerging tech that develops over the years.

“Flexibility, imagination and collaboration are what we need to make it work effectively,” Mr Griffiths said.

The new terminal design, despite its ability to accommodate more runway movements, will take into account sustainable operations, the Dubai Airports boss said.

“We are all learning from climate change and there’s an acceptance that you cannot regard heavy rain as a minor event. We need to invest in systems and infrastructure to deal with climate change,” he said.

This will entail major investments in sustainability in terms of solar power, waste treatment, biofuels and a “huge number of initiatives” to combat the impact of climate change, Mr Griffiths said.

Dubai International Airport (DXB), the world's largest hub by international traffic for 10 consecutive years, struggled to clear a backlog of flights after a record-breaking rainstorm in the UAE earlier this month.

DXB resumed normal operations days after the storm flooded taxiways, forcing flight diversions, delays and cancellations.

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ATM 2023 to feature world's top travel technology companies at the upcoming edition

The upcoming Arabian Travel Market (ATM) 2023 in Dubai is set to feature over 80 of the world's top travel technology companies, showcasing their latest innovations and advancements.

The four-day event, which will take place from May 1st to May 4th at the Dubai World Trade Centre, will offer more than 2,000 square meters of exhibition space dedicated to the technology sector, representing a 54.7% increase in sector participation compared to last year.

In addition to the Travel Tech space, ATM 2023 will also include a brand-new Sustainability Hub, highlighting the latest environmentally-responsible travel trends and innovations. The ATM Travel Tech Stage, sponsored by Sabre, will host several in-depth panel discussions exploring modern innovations such as artificial intelligence, big data, and Web3 and how they can enable seamless operations, professional development, payments, accessibility, sustainable travel, and enhanced customer experiences.

Danielle Curtis, Exhibition Director ME, Arabian Travel Market, stated that innovation is a crucial component of the event's theme, ' Working Towards Net Zero '. Curtis emphasised the importance of supporting and investing in the most promising technologies to build a better and more sustainable travel sector for future generations.

One of the innovation-centric discussions at the ATM Travel Tech Stage will be the ' Technology: The Enabler of Sustainable Travel ' session, where industry experts will discuss how online tools are making it easier for consumers to reduce their environmental impact when purchasing and planning trips. The panel will be moderated by Shashank Nigam, Founder and CEO of SimpliFlying, and will feature insights from Tom Kershaw, Chief Product and Technology Officer at Travelport; Lucas Bobes, Group Environmental Officer and Head of ESG Reporting at Amadeus; and Carlo Olejniczak, Vice President and Managing Director of EMEA at Booking.com.

The Arabian Travel Market (ATM) 2023 is set to feature over 20 innovation-focused sessions and events during the four-day event, including the Tech Stage, which will provide the backdrop for a selection of panels discussing the main trends impacting travel in 2023 and beyond. The session, in partnership with Sabre, will explore how the travel industry has harnessed innovation in response to the global pandemic and how technology is likely to drive further advancements in the future. Moderated by Abdul-Razzaq Iyer, Vice President, Middle East, at Sabre, the panel will feature industry experts such as Andy Finkelstein, SVP, Global Agency Sales and Delivery at Sabre; Jason Hooper, Head of Digital Solutions at Dnata; and Dean Wicks, Chief Flights Officer at Wego.

For the first time in the show's history, ATM 2023 will feature a Sustainability Hub, which will offer a venue for sessions dedicated to the latest sustainable travel trends and innovations, including the ATM 2023 Start-up Competition hosted by conference partner Plug and Play. This event will see entrepreneurs compete head-to-head in a " Sustainable Tech Pitch Battle ." The technology segment of the event will host industry-leading exhibitors, including Itrip, Traveazy DMCC, TBO.com, WebBeds FZ LLC, and Expedia Inc.

The 30th edition of ATM will explore the future of sustainable travel in line with its theme, " Working Towards Net Zero. " The conference programme will explore how innovative sustainable travel trends will evolve and allow delegates to identify growth strategies within key vertical sectors. Regional experts will also explore a sustainable future ahead of COP28 in November 2023 at Expo City Dubai.

In addition, the conference will feature a sustainability category at its annual exhibitor awards for the first time, recognising exhibitors based on the extent to which they have considered the environmental impact of their stands and their efforts to reduce their carbon footprint.

ATM 2023 is held in conjunction with Dubai World Trade Centre and its strategic partners, including Dubai's Department of Economy and Tourism (DET) as the Destination Partner, Emirates as the Official Airline Partner, IHG Hotels & Resorts as the Official Hotel Partner, and Al Rais Travel as the Official DMC Partner.

News Source: Emirates News Agency

Written by HiDubai Newswire

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Dubai Chamber of Digital Economy attracted nine multinational companies

Dubai Chamber of Digital Economy, one of the three chambers operating under the umbrella of Dubai Chambers, has revealed that the combined market value of the nine multinational companies (MNCs) it successfully attracted to Dubai last year exceeds AED 304 billion (US$ 82.84 billion). The impressive figure reflects the emirate’s growing appeal as a preferred investment hub for innovative technology companies and underlines the chamber’s commitment to strengthening Dubai’s digital economy in line with the goals of the Dubai Economic Agenda (D33). The chamber attracted a diverse range of specialised multinational digital businesses to Dubai in 2023. The nine companies’ activities span various fields including cybersecurity, mobility technology, health and fitness technologies, new energy-based vehicles, robotics, autonomous systems, e-commerce, the automotive industry, legal services, and cryptocurrencies. Underlining the promising global opportunities available within Dubai’s digital economy, the chamber attracted three digital companies from Asia, three from Europe, two from the USA, and one from Latin America. His Excellency Omar Sultan Al Olama, Minister of State for Artificial Intelligence, Digital Economy, and Remote Work Applications and Chairman of Dubai Chamber of Digital Economy, said that attracting these types of multinational companies is an achievement added to Dubai’s accomplishments as the emirate continues to develop a comprehensive business ecosystem and enhance growth, innovation, and creativity. His Excellency stated that these efforts embody the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to enhance the emirate’s leadership as a global capital of the digital economy, and that Dubai’s digital economy is continuing to grow in terms of investment attractiveness and the regional and global expansion of companies specialised in all technological fields. His Excellency added that Dubai Chamber of Digital Economy is working to enhance efforts and cooperation to achieve the targets of the Dubai Economic Agenda (D33) and consolidate the digital business environment in the emirate through various strategic initiatives, in addition to continuing efforts to enhance the advanced competitive advantages enjoyed by Dubai's digital economy, attract more companies, investors, and entrepreneurs to the emirate, and strengthen Dubai's leadership among the most attractive cities for digital investments and specialised talents in digital sectors. The chamber has expanded its drive to accelerate the emirate’s transition into one of the world’s leading digital economies, which is aligned with the objectives of the Dubai Economic Agenda (D33). These include the ‘Create Apps in Dubai’ initiative, which was launched last year by His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Executive Council of Dubai, to equip 1,000 Emiratis with the knowledge and skills required to build successful careers in mobile application development. Led by Dubai Chamber of Digital Economy, ‘Create Apps in Dubai’ aims to triple the number of app developers by 2025, as well as support 100 new national projects for the development of innovative applications that will be made available in digital app stores. As part of the initiative, the chamber has launched the Emirati Training Academy and the ‘App Olympics’ competition. Dubai Chamber of Digital Economy also hosted Expand North Star in October last year, the world’s largest gathering of startups and investors. The four-day mega event attracted 33,060 participants from across the globe. In addition, the ‘Business in Dubai’ platform was launched in October to provide practical support to businesses looking to launch or expand their activities in the emirate. The chamber signed 14 MoUs with service partners and the platform attracted 365 applications from companies wishing to benefit from the services available. ‘Business in Dubai’ offers a comprehensive package of institutional services, together with a business matchmaking service designed to connect companies with potential partners, investors, and customers. Dubai Chamber of Digital Economy also organised 10 workshops during 2023 to discuss various topics and challenges impacting the digital industries, as well as two additional workshops bringing together key government entities to explore effective solutions. The chamber also organised 24 roadshows and business trips across the Middle East, Africa, Asia, and Europe to help attract international digital companies of various types and sizes to Dubai.

10 Best Travel Agencies in Dubai

Dnata Travel is a leading travel agency in Dubai and the UAE. As part of the Emirates Group, they provide world-class services and an unparalleled level of expertise to ensure that your experience is seamless and hassle-free. From flights and accommodation to car rental, cruises, tours, excursions and more, they can help you create the perfect holiday. With their extensive network and local knowledge, they can provide the best deals available at the most competitive rates. They also offer a range of special packages for couples or families, as well as customized services tailored to your needs.

They are dedicated to conducting business in a way that is environmentally responsible and to working with their clients to create and market goods that are ecologically conscious. They remain knowledgeable, flexible, and innovative in their efforts to reconnect a better world amidst a constantly changing landscape; thanks to their extensive product and service offerings, longstanding industry expertise, and excellent safety and service standards throughout all of their businesses.

It is the first premium-experience travel website in the UAE. They provide sightseeing experiences, hotel stays in more than 1 million locations worldwide, flights to more than 3,000 destinations, and much more. The Arabic name Musafir, which means “traveler,” inspires the staff at Musafir to live up to three promises: a wide variety of options, straightforward convenience, and a first-rate experience.

Musafir offers specialized services and unmatched expertise to make your experience smooth and hassle-free. They have access to the latest deals, discounts and packages from leading airlines , hotels and car rental providers, so you can save money on your trip. Musafir also provides personalized service tailored to your needs; their experienced agents will assist you with visas, flights, accommodation, currency exchange and more. Also, they offer helpful details that you won’t find elsewhere about nearby sights and attractions. With their help, you can plan a truly unique holiday in Dubai that meets all of your expectations.

Green Apple Travel & Tourism

Green Apple Travel & Tourism is a full-service travel agency based in Dubai, United Arab Emirates. Since its founding in 2008, the business has expanded to rank among the most reputable and dependable tour operators in the area. It provides numerous services, such as transportation, bespoke tour packages, hotel bookings, and visa processing. They cater to both individual and corporate clients, providing personalized solutions that meet their unique needs and preferences.

The company’s dedication to providing high-quality services at reasonable prices has contributed to its success. It has built a strong reputation for excellence in the industry by consistently providing high-quality service that exceeds customers’ expectations. In addition to its core travel services, it also specializes in organizing events such as conferences, exhibitions, team-building activities, and incentive trips for corporate clients. Their experienced team of professionals works closely with clients to ensure the seamless execution of events that leave lasting impressions on participants.

Regal Tours

Regal Tours Dubai is a travel agency based in Dubai, United Arab Emirates. Since its founding in 2001, the business has expanded to rank among the top travel companies in the area. One of the key features of Regal Tours Dubai is its online visa application system which allows customers from all over the world to easily apply for visas to visit the UAE. The company also offers customized tour packages that cater to specific interests, such as adventure tours, cultural tours, shopping tours, and more.

A group of seasoned experts work for Regal Tours Dubai and are committed to assisting clients in creating the ideal vacation. Their expertise in this industry ensures that customers receive up-to-date information on destinations they wish to visit, along with expert advice on travel arrangements.

Rayna Tours

Rayna Tours is a Dubai-based travel and tourism company that specializes in providing comprehensive tour packages, visa processing services, and other travel-related solutions to individuals, families, and corporate clients. The company was established in 2006 and has since expanded to become one of the region’s top tour service suppliers.

Rayna Tours offers a wide range of services, including city tours, adventure tours, desert safaris, theme park tickets, hotel bookings, flight reservations, visa processing services and more. They cater to both individual and group travelers with customized packages designed to meet specific needs and preferences.

Rayna Tours in Dubai stands out for its exceptional customer service, a diverse range of tour packages, and commitment to providing unforgettable experiences for travelers. With a team of knowledgeable experts and a strong emphasis on personalized attention, Rayna Tours ensures that every traveler’s needs and preferences are met with utmost care and professionalism.

BCD Travel assists businesses in getting the most out of their travel budgets. They provide passengers with cutting-edge technologies that help them stay productive and safe while traveling, as well as aid in making wise decisions. In order to save costs , increase happiness, and help entire businesses achieve their objectives, they collaborate with leaders in travel and procurement.

The Global Hotel Program (GHP) from BCD provides several options, including financial savings and security. You can choose your own program while benefiting from the price cuts BCD has arranged with its hotel partners. They get greater savings than merely sourcing by focussing on rate availability management, consumer merchandising, and rate objectives. Travelers are more likely to believe that the program offers greater options and value than what they would discover elsewhere when you have a wide range of material and integrated pricing monitoring. Their technology combines self-service, smart messaging, purchase recommendations, and shopping and booking into a single, user-friendly experience for you.

Sharaf Travel

Sharaf Tours was founded in 1991, and its headquarters are in Dubai, United Arab Emirates. They have an experienced management group that has dealt with a wide range of customers. It has a strong reputation in the Gulf area for having both professional and financial integrity. They have an in-depth understanding of the requirements for the area. You can collaborate with them for transfers, land arrangements, visas, and sightseeing in the UAE, Oman, and other GCC nations. They have a commitment to offering unrivaled and exclusive client service and have a wide and tight network with the business, corporate, and diplomatic communities. It is a one-stop shop that offers all services to clients.

They offer their customers a level of service that is unmatched thanks to their cutting-edge technologies and systems, as well as an internal technology firm that can help and offer solutions. The government, national airlines, civil aviation, and airport authorities all have excellent connections with the corporation. Its cancellation policy is designed to ensure that you receive the best possible service and value for your money. Sharaf Travel will try to work with you if you need to alter or cancel your plans for whatever reason.

Complicated travel requirements call for a consultative approach, and uTravel takes pride in meeting your unique requirements. Your travel itinerary will be initiated, managed, and advised by their effective, accommodating, and trustworthy personnel. Their goal is to offer you a flawless corporate travel experience from start to finish. They are available to make sure your plans go off without a hitch as a reputable corporate travel agency in Dubai so you can unwind, rest, and make the most of your time away.

Their services can be adapted to your most particular requirements and have proven highly cost-efficient for clients over the years. For optimal time efficiency, they have optimized their processes over many years, including quotation, reservation, approvals, and compliance. Rapid deployment of plans and precise tracking, analysis, and reporting of activities are made possible by solid backend technology. Their all-inclusive, adaptable solutions are based on years of experience and knowledge to give the best experience possible. Their professionals are highly trained to ensure that you receive what you want when you want it and without hassle.

Al Tayer Travel Agency

Al Tayer Travel Agency is proud to be a corporate partner of some of the world’s leading travel companies. Their team has established relationships with airlines, hotels and car rental providers that allow them to offer exclusive discounts and packages for their customers. They also have access to up-to-date information about current trends in the industry, so they can help you plan an unforgettable holiday that is tailored to your individual needs. Al Tayer Travel Agency prides itself on providing quality service and expertise to both corporate and individual travelers alike. They will be happy to assist you with visa applications, flight bookings, accommodation, and other necessary arrangements.

Your fantasy vacations and holidays can become a reality thanks to their staff of knowledgeable, young, and enthusiastic advisers with the correct attitude. They not only offer a variety of vacation packages but are also pleased to “custom design” your vacations to meet all of your needs.

Klook Travel

Klook makes it easy to discover enjoyable events for any time or location, inspiring more happy moments. They believe that it doesn’t matter where you go but rather how it makes you feel, whether it’s trying something new in your neighborhood or going on an adventure abroad. Klook can help you locate anything that makes you happy, from exciting new restaurants to early morning treks that change your life and anything in between.

Their staff has you covered no matter what, where, or when. They are constantly searching for fresh and distinctive experiences, and in doing so, some of the top investing companies in the world are happy to collaborate with them. Using Klook’s Merchant Portal, you may access bookings, manage inventory, use customer vouchers, and get reports.

Dubai is home to a range of world-class travel agencies that are dedicated to providing customers with the best value for their money. They specialize in offering exclusive discounts and packages from leading airlines, hotels and car rental providers, as well as up-to-date information about current trends in the industry. Many of these agencies also provide assistance with visa applications, flight bookings, accommodation arrangements and currency exchange.

With experienced staff on hand to assist with every aspect of planning a trip, travelers can rest assured that they will have an unforgettable holiday tailored to their individual needs. Traveling through Dubai is an experience like no other, so take advantage of the many travel agencies available to make it an unforgettable one.

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Frequently Asked Questions

What are the benefits of using a travel agency in dubai.

Using a travel agency in Dubai can be highly beneficial, as they have access to the best deals and discounts available in the area. They can help you find the most economical way to travel so that you don’t end up spending more than necessary. Plus, these professionals are well-versed with the regulations surrounding foreign travelers in the UAE; this helps them provide accurate information and advice on visa requirements, customs regulations, health requirements and even currency exchange. Furthermore, if you need assistance during your trip – such as booking tours or finding restaurants – then working with a reliable agency will make it much easier to do so. All in all, with the right agency, your trip to Dubai is bound to be a hassle-free experience.

How do I choose a travel agency in Dubai?

When choosing a travel agency in Dubai, be sure to do your research first. Look for agencies that are well-experienced and can offer you the best deals and discounts. Also, look out for customer reviews as they give an accurate picture of how reliable the agency is. Finally, don’t forget to compare prices between different agencies before making your decision. That way, you can find the most economical solution without compromising on quality.

What are the most popular travel destinations in Dubai?

Dubai is full of incredible destinations that are sure to make your trip memorable. Some of the most popular spots include the Burj Khalifa , Palm Jumeirah, Dubai Mall, and Miracle Garden. If you’re looking for a more historical experience, then visit Bastakiya or Al Fahidi Historical District. For some extreme sports, head to Ski Dubai or Kite Beach for some exciting water activities. And if you want to enjoy a luxurious retreat – then The Maldives or The Atlantis should be at the top of your list! Whatever kind of adventure you’re looking for – there’s something here in Dubai that will suit all types of travelers.

What are the services offered by the best travel agencies in Dubai?

The best travel agencies in Dubai can offer you a wide range of services, from vacation packages to car rentals and even airline ticketing. They can also help you book hotels, arrange sightseeing tours, and provide assistance with visa applications and currency exchange. Finally, they can give you guidance on the legal requirements that foreign travelers need to adhere to when visiting the UAE.

What type of customer service do most travel agents in Dubai offer?

Most travel agents in Dubai are known for their exceptional customer service. They take the time to listen to your individual needs and provide you with the best advice for your trip. Also, these agents are always on hand to respond to any queries or issues you might have while traveling. They are reliable professionals who will go above and beyond to ensure that you have a worry-free experience while in the city.

Is travel insurance part of the package?

The majority of travel agencies in Dubai offer insurance packages as part of their service. These provide coverage against any unforeseen circumstances that may occur during your trip – such as a medical emergency, lost or stolen luggage, or flight cancellations. The insurance also covers financial losses and any liability for damages caused to third parties. So, it’s always best to check with the agency if the package does include travel insurance, just so you can have some peace of mind while on vacation.

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UAE: Soon, travel from Abu Dhabi to Dubai in just 30 minutes by flying taxis

F lying taxis will cut travel time between Abu Dhabi and Dubai to just 30 minutes, industry experts said, while highlighting the UAE being at the forefront of the urban mobility revolution.

Joby Aviation, a US-based company developing electric vertical takeoff and landing (eVTOL) aircraft for commercial passenger service, is expected to

“Our aircraft will be able to fly between Abu Dhabi and Dubai in 30 to 35 minutes,” an executive from Joby Aviation told during DRIFTx – the world’s only smart and autonomous mobility and transport event – held at the iconic Yas Marina Circuit.

JoeBen Bevirt, CEO of Joby Aviation, during a panel discussion, noted that the momentum seen in the UAE regarding creating infrastructure and certifying autonomous aircraft has been fantastic.

“The UAE has been able to expedite moves on building critical infrastructure,” Bevirt said and underlined that safety and noise control have been key considerations for Joby Aviation.

In February, Joby Aviation announced a signing agreement with Dubai’s Road and Transport Authority (RTA) to launch air taxi services in the Emirate by early 2026.

Other companies like eVTOL developer Archer Aviation and UAE’s aviation services operator Falcon Aviation have already announced plans to develop vertiport infrastructure for critical locations in Dubai and Abu Dhabi. Also, both Joby and Archer have signed up for Abu Dhabi's Smart and Autonomous Vehicle Industry (SAVI) cluster established by the Abu Dhabi Investment Office (ADIO).

During DRIFTx, Archer announced the signing of a framework agreement to accelerate planned commercial air taxi operations in the UAE, slated to launch as soon as next year with its Midnight aircraft.

Key components of Archer’s collaboration with ADIO include vertiport construction, operational enablement for air taxi operations in the UAE, and in-country manufacturing of Midnight aircraft. Under the agreement, ADIO will ensure local workforce development programmes for Emirati talent and facilitate the establishment of Archer’s international headquarters and centre of excellence in Abu Dhabi.

“This substantial agreement with Abu Dhabi is a pivotal moment for Archer’s commercialisation efforts across the Emirates, as it provides the catalyst to accelerate the launch of our electric air taxi service in the UAE as soon as late 2025,” said Archer founder and CEO Adam Goldstein.

Meanwhile, visitors to the DRIFTx were treated to what the future holds. There were Automated Rapid Transit (ART), TAXI self-driving taxis sporting the new livery, and driverless minibus to ferry visitors from one end to another. In between, visitors could check out the sea, air, and land demos of different innovative solutions in action. Once inside the exhibition area, top global companies showcased prototypes of flying taxis, driverless cars, drones, and several innovative systems, including visitors partaking in a real-time streaming demo of driving on the streets of South Korea.

Sheikh Hamdan reveals Dubai’s ‘Universal Blueprint for Artificial Intelligence’

• Artificial Intelligence

As part of the first phase, Dubai is set to inaugurate its AI and WEB3 Incubator to establish one of the world’s largest hubs for AI and technology companies

In line with Sheikh Mohammed bin Rashid Al Maktoum’s vision to position Dubai as a global technology leader, Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai, unveiled the Dubai Universal Blueprint for Artificial Intelligence, reported state news agency WAM .

The yearly plan aims to harness technology’s potential to enhance quality of life across sectors.

Sheikh Hamdan said, “In 1999, Dubai commenced its journey towards the future by launching its digital transformation venture, which has continued to achieve major milestones leading to the recent unveiling of the Dubai Digital Strategy last year. We have realised record-breaking accomplishments that have established Dubai as the premier hub for billion-dollar global enterprises in the technology and artificial intelligence sectors within the region.”

He added “To enhance Dubai’s global leadership, today we launch Dubai’s Universal Blueprint for Artificial Intelligence to accelerate the adoption of artificial intelligence applications, which will achieve the targets of the Dubai Economic Agenda (D33) by contributing Dhs100bn annually to Dubai’s economy through the digital economy and increasing the economy’s productivity by 50 percent through the adoption of innovative digital solutions.”

In 1999, His Highness Sheikh Mohammed bin Rashid Al Maktoum initiated the pioneering journey of the future by launching Dubai’s digital transformation, a venture that has continued to achieve milestones leading to the recent unveiling of the Dubai Digital Strategy last year. We… pic.twitter.com/Z9XI9Z8ONP — Hamdan bin Mohammed (@HamdanMohammed) April 29, 2024

“Through the first phase of the plan for this year, we will work on appointing a Chief Artificial Intelligence Officer in every government entity in Dubai, launch AI and Web3 incubators as well as announce an AI Week in educational institutions. Land for data centres will be fast tracked, and a new commercial licence for artificial intelligence will be introduced.”

He emphasised that the key goal of the plan is to ensure the well-being of Dubai’s citizens and residents.

“We will annually review, update, and launch new projects to ensure that the plan keeps pace with all developments. Dubai is a city whose focus is humanity, and we will harness all our capabilities to make our society the happiest in the world,” he said.

Key highlights

Strategic vision: Sheikh Hamdan emphasised the plan’s alignment with Dubai’s digital transformation journey, reflecting a commitment to innovation and leveraging AI to shape a brighter future. Focus areas: The plan targets sectors crucial for Dubai’s progress, with a strong emphasis on economic growth, technology utilisation, and advanced applications adoption. Initiatives: Dubai aims to appoint Chief Artificial Intelligence Officers in government entities, launch AI and Web3 incubators, and introduce an AI Week in educational institutions. Commercial license: A new commercial license for AI will be introduced, facilitating investment and attracting global talent to support Dubai’s position as a tech and innovation hub. Infrastructure development : Land allocation for data centers will be expedited to support foreign investments and enhance Dubai’s digital infrastructure. As part of the first phase, Dubai is set to inaugurate its AI and WEB3 Incubator to establish the largest hub for AI and technology companies, with the objective of attracting innovators, startups, and AI frontrunners from across the globe.

AI roadmap for the future

Governance and legislation: Dubai plans to lead in AI governance and legislation, fostering an environment conducive to innovation and attracting top talent. Government operations: AI tools will be integrated into government projects to enhance performance and service delivery, ensuring Dubai remains at the forefront of innovation. Strategic partnerships: The plan aims to forge partnerships with AI companies and global talent, facilitating business operations and advancing technological capabilities.

Economic objectives

The plan seeks to bring in Dhs100bn annually to Dubai’s economy through digital transformation projects, supporting the D33 Agenda’s objectives.

Dubai aims to solidify its position as a global hub for the digital economy, fostering an environment conducive to innovation and growth. The city currently ranks first globally in foreign direct investment in artificial intelligence, first in the Middle East in technology entrepreneurship, and seventh globally in readiness for artificial intelligence applications, as per a WAM report.

Dubai’s Universal Blueprint for Artificial Intelligence underscores the city’s commitment to leveraging technology for societal progress and economic prosperity.

Read: UN adopts first global artificial intelligence resolution

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