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Riding a cruise is a luxurious dream that many people want. But what if you get a job on a cruise? Instead of paying to ride the cruise, you will get paid for the same. For many, this is a future career path that they want to pursue. They want to be part of the cruise staff that takes care of the people riding it.

One of the major jobs in this hospitality is played by the Cruise Director. They not only provide care and hospitality to the customers but also manage the staff. Here’s what you need to know about a Cruise Director before applying for jobs.

What is a cruise director?

How to become a cruise director, what is assistant cruise director, what does a cruise director do.

• Job requirements

Qualification

Skill requirements, where to find cruise ship director jobs.

A Cruise Director is a senior officer of a cruise ship who takes care of all the individuals on board. They take care of social events and ensure that all the individuals have a memorable time while on the cruise. In some way, the directors are the face of the cruise company. He is answerable to the hotel’s director .

The Cruise Director is the most visible staff on the cruise. They make sure that all the passengers are enjoying and take care of any issues with services. Most Directors usually start as Assistant Cruise Directors. Then make their way up as Cruise Directors.

Becoming a cruise director is no easy feat. It requires years of experience in the hospitality industry, and a thorough know-how of cruise ship lifestyle and everyday routine. Required relevant education is also a must. Having all these things placed right, you can become a successful cruise ship director.

The first step is to gain experience in customer-facing roles. This requires years, please mind it. This could include working as a waiter, bartender, or even a tour guide. Once you have gained some experience, it is time to start learning about the cruising lifestyle. This means familiarizing yourself with popular cruise destinations, as well as understanding the needs of cruise passengers.

Finally, be responsible, proactive and flexible because of the loads and challenges you will face as a director. The role of cruise director is tough yet exciting. With the ability to think on your feet and handle any situation, you will be well on your way to becoming a cruise director.

See also: List of cruise ship job roles

Since, for becoming a Cruise Director, being an Assistant Cruise Director first can help, here’s all you need to know about an Assistant Cruise Director.

Cruise directors organize social events, whereas assistant cruise directors mingle directly with the passengers in these events and even on normal days. In business, this is called “swanning.” Their position is to assist and support the cruise director in managing the cruise crew. As assistant cruise directors need to mingle with the passengers, they need to have social skills. They need to act as a perfect host to all the passengers traveling on the cruise.

They are the right hand of the cruise director, which helps them learn more so that they can prepare to take the position of cruise director in the future.

The basic job description of a cruise director is- 

• To make sure that the passengers are entertained and are having a good time on the cruise.
• To guide and supervise the staff working under them.

Apart from these, there are many more responsibilities that a cruise director has. When the cruise is sailing, a cruise director is responsible for entertaining the passengers. As they are the representative of their hotel company, they need to do a good job in hospitality to maintain their company’s reputation.

List of Cruise line director duties and responsibilities

A cruise director has the following duties and responsibilities:

• They are accountable to the hotel manager/director.
• Is the main host of every event on the cruise and is also known as Master of Ceremonies. Also holds special events like Captain’s Cocktail Party, Welcome Aboard Shows, etc.
• Responsible for overlooking and guiding the other crew staff. They need to build an efficient team so that that team can help assist the director. The team should be capable of helping the passengers with their activities and informing them about changes in events.
• Training of the staff under their supervision also falls under the job description of a cruise director.
• The cruise directors also read through the comments left by the passengers and build improvement plans around them.
• Has the responsibility of making announcements on the Public Address System.
• Conducting timely meetings with different department heads to discuss policies and approach various opportunities and solutions.
• Coaches and oversees the rehearsals for various performances held on the cruise. They do so to see that the reputation of the cruise and the hotel is maintained.

Making sure that all the events align with the itinerary and are properly integrated with the products offered on the ship.

The salary of a cruise director can get ranges from $5,800 – $7,500 per month. According to the ZipRecruiter, the monthly average salary of a cruise ship director is $5,265 whereas annual avg. pay is $63,185 . It can differ based on the cruise line and how long the director has been in this job.

Job Requirements

To be eligible for a cruise director job, you need to have the following qualification and skills. It also applies to an assistant director looking to become a cruise director in the future.

• Having at least a Bachelor’s Degree. The majors can be business, hospitality management, communication, or theater. Having a Bachelor’s Degree is the only criterion. The degree can be in any related major.
• Experience is important. Having a minimum of 5 years of experience working in a reputable hotel, cruise ship, resort, or in the entertainment or recreation industry.
• Having experience as a Master of Ceremony and professional entertainer is also a plus.
• Having a great command on their verbal and written skills.
• Knowing the native language and English language. Knowledge of any other additional language will also act as a plus point.
• Having excellent communication and interpersonal skills. Should be able to handle issues and are quick to make proper decisions and coming up with solutions.
• Having customer servicing skills as well as team-building skills is necessary.

And to be able to manage the entire cruise, management and conflict resolution skills will also be helpful. The applicant should be able to work in a multicultural work environment.

Looking for a cruise director job in the USA, try checking out the job listing on websites like

• https://www.indeed.com/q-Cruise-Ship-Director-jobs.html
• https://www.linkedin.com/jobs/cruise-director-jobs
• Cruise Ship Jobs
• All Cruise Jobs, to name a few.

Want to apply for a cruise director post and is actively looking for websites to apply for one. Here’s a small list

• https://ca.linkedin.com/jobs/cruise-director-jobs
• https://ca.jooble.org/jobs-cruise-director
• cruise job finder
• cruise.jobs
• Indeed, etc.

Want to build a career in a cruise line in India? These few websites may help get the job that fits you. Check out

• Cruise Careers
• Kamaxi.com, etc.

Middle East

Use the following websites to get a cruise director job in the Middle East:

• CatererGlobal
• naukrigulf.com, etc.

South Africa

Some of the websites that actively have cruise line jobs in South Africa are:

• Cruise Job Finder
• princess.com
• MSC cruises, etc.

East Asia (Indonesia, Singapore, Malaysia, Philippines)

Starting your cruise line career in East Asia and want to know few websites to apply in. Here’s a list-

• star cruises
• cruiseshipjobs.com, etc.

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Cruise Career Opportunities at Sea

Set sail on an exciting career course.

Explore our onboard cruise departments below to match your skills and interests to the perfect career! The majority of our career opportunities are entry level but offer excellent incentives and opportunities for career growth.

Cruise Staff Department

Our Cruise Staff make a dramatic impact on each guest’s cruise experience by conducting a variety of onboard activities for them to enjoy. Activities range from trivia games and contests to themed parties and dance lessons. This team is also responsible for hosting an array of special events onboard, including guest performers, group exercise classes, and even the occasional conga line.

By clicking the below link, you are now leaving the Princess Cruises website and navigating to a 3rd party website that is not owned, operated, or controlled by Princess Cruises or any of its affiliates.

Junior Assistant Cruise Director

The Junior Assistant Cruise Director is an entry-level position on the Cruise Staff team. This team provides fun and exciting activities for guests, like trivia games, Zumba® classes, ice sculpture demonstrations, dance lessons, and arts and crafts. In this role your goal is to help the Cruise Staff provide a premium entertainment package and make our guests’ vacations memorable. You contribute to these memories by actively participating in all events with enthusiasm and dedication.

Requirements Applicants must have a minimum of two years’ experience in the entertainment and hospitality field, including direct experience hosting activities for large groups. Confident/strong microphone experience is required. Entertainment talents such as dancing, singing, stage performance, hosting sports events, and arts and crafts are a plus, but candidates must be willing to participate in any/all such activities onboard as part of a team environment.

Assistant Cruise Director

In addition to the regular Cruise Staff responsibilities, the Assistant Cruise Director-DJ provides entertaining, engaging, and memorable DJ and emcee services throughout various shipboard venues.

Requirements Applicants must have a minimum of two years' DJ experience at corporate parties, weddings, or similar events; experience hosting karaoke; and a thorough knowledge of a variety of musical genres from 50s classics to today’s popular music. Applicants must include a Web link to their demo reel for consideration.

Deck & Technical

The Deck department is overseen by the Staff Captain and is responsible for navigating the ship as well as managing all safety-related matters, including environment and public health. This team works closely with the Technical department to ensure that all equipment is well maintained and meets international laws and regulations. The Technical department includes a variety of positions that range from entry-level roles, such as Deck Clerk, Trainees, and Cadets; to highly qualified seafarer roles, such as Environmental Officer, Security officers, and navigating officers all the way through to the ship’s Captain.

The Technical department is responsible for the efficient and cost-effective operation and maintenance of all onboard machinery and equipment, covering a wide range of areas including power generation and propulsion; heating and air conditioning; and deck, hotel, and entertainment support systems. The Technical department’s mission is to provide a safe, secure, and environmentally sound operation at all times. It is a dynamic department with a wide variety of roles and career opportunities.

Deck Department Senior Watchkeeping Officers

Senior Watchkeepers are responsible for safe navigation of the ship, maintaining a 24-hour watch by working a four-hours-on/eight-hours-off rotation. Every ship employs three Senior Watchkeepers in the ranks of 1st Officer, Senior 2nd Officer, and 2nd Officer to cover the three watches. Each watch is supported by a Junior Watchkeeper in the rank of 3rd Officer.

Requirements Applicants must hold an unlimited Chief Mates Certificate of Competence recognized by the UK Marine & Coastguard Agency and Bermuda Maritime Authority.

Environmental Officer

The Environmental Officer is responsible for ensuring the highest possible levels of compliance by shipboard staff with all established environmental standards, in line with the company’s core values.

Requirements Applicants must be a licensed Deck or Engineer officer holding a minimum of either a 2nd Deck Officer or 2nd Engineer Certificate of Competence, or at least five years' experience with environmental management systems.

Security Officer

Security Officers are responsible for leading a team of security personnel in monitoring guest and crew activities, investigating security matters that arise, and promptly reporting and correcting security issues in order to maintain a safe and secure shipboard environment in line with the company’s core values.

Requirements Applicants must have a minimum of five years’ experience as a law enforcement officer or service in a maritime military/LE organization. Criminal Investigation experience is preferred as well as knowledge of ISPS code and experience with security surveillance and screening equipment.

Technical Department Senior Watchkeeping Officers

Senior Watchkeepers are responsible for maintaining a 24-hour watch in the ship’s Engine Room, by working a four-hours-on/eight-hours-off rotation. Depending on vessel size, each ship employs either three or four Senior Watchkeepers in the ranks of 1st Engineer and 2nd Engineer.

Requirements Applicants must hold an unlimited 2nd Engineer Certificate of Competence recognized by the UK Marine & Coastguard Agency and Bermuda Maritime Authority.

Hotel Services Engineer

The Hotel Services Engineer leads an onboard Hotel maintenance team in achieving the highest standards appearance for guests and crew area, prompting defect correction in a cost-efficient manner while in line with our company strategy and core values.

The Hotel Services Engineer is responsible for all aspects of Hotel maintenance utilizing the services of the tradesmen within his/her sub-department, as well as the electrical and ventilation departments. This position works closely with the Staff Electro-Technical Officer and the Ventilation Officer when required.

Requirements Applicants must have Technical qualification at OND or HND level or equivalent; a minimum of two years' experience in hotel or hospitality industry maintenance; the ability to read and understand technical drawings and manuals; and excellent technical knowledge to be able to manage, supervise, and guide officers and tradesmen of varying levels of expertise.

Second Plumbers

Second Plumbers are responsible for assisting in the maintenance and repair of the onboard water, sanitary, and heating systems in a cost-efficient manner that is in compliance with company safety standards.

Requirements Applicants must have experience with small repair, evacuation pumps, and welding. Prior experience in a hotel or shipboard environment is preferred.

3rd Engineer

Third Engineer Officers are responsible for operating, inspecting, and maintaining engines, machinery, and equipment in a safe, efficient, and cost-effective manner to the highest professional standards.

Requirements Applicants must hold an unlimited Engineers Officer of the Watch Certificate of Competence recognized by the UK Marine & Coastguard Agency and Bermuda Maritime Authority.

2nd Electro-Technical Officer

Second Electro-Technical Officers assist in leading a team of Electro-Technical staff in the safe, efficient, and cost-effective operation, inspection, and repair of all shipboard electrical systems in compliance with company safety standards to ensure the protection and safety of all guests and crew members.

Requirements Applicants must hold an HND qualification in the electro-technical field and have a minimum one year's sea-time experience.

Entertainment & Guest Programs

Our Cruise Entertainment and Guest Program departments are multifaceted and incorporate a variety of teams that work together to create a captivating entertainment experience. We offer everything from lavish production shows to organized activities, games shows, and informative presentations. We encourage high-quality entertainers, accomplished musicians, skilled production technicians, and knowledgeable lecturers to pursue opportunities to travel the world and delight our guests.

Food & Beverage Administration

The Food and Beverage Administration team (F&B) ensures an excellent guest experience through exceptional dining venues and fun and exotic drinks. As a member of the F&B team you are also responsible for identifying process improvements, reviewing operational concerns, ensuring compliance with policies and procedures in all bar and food service areas, and analyzing daily revenue and cost activities in accordance with overall performance, location, and outlet categories.

Food & Beverage Manager

The Food & Beverage Manager oversees the food and/or beverage operations onboard to achieve the highest level of customer service, maximize revenue opportunities, and control costs. This position supports a minimum of different restaurant and beverage outlets that contain exciting menus designed to match our numerous itineraries.

Requirements Applicants must have a degree from a recognized hotel/catering/culinary school; five years’ experience in a related senior management position with an extensive understanding of food production and restaurant service within the hotel or cruise ship industry; and a thorough knowledge of raw materials, production processes, quality control, and the effective distribution of goods.

Assistant Food & Beverage Manager

The Assistant Food & Beverage Manager assists in the management and administration of all onboard Food & Beverage areas to achieve the highest levels of customer service, revenue generation, and cost control.

Requirements Applicants must have a minimum of three years’ experience in a related F&B management position with experience in beverage operations, food production, and restaurant service within the hotel or cruise ship industry. A degree from a recognized hotel/catering/culinary school is preferred.

Junior Assistant Food & Beverage Manager

The Junior Assistant Food & Beverage Manager provides operational assistance and administrative support to onboard F&B management to achieve the highest levels of customer service, revenue generation, and cost control.

Requirements Applicants must have a minimum of two years’ experience in a related F&B management position with experience in beverage operations, food production, and restaurant service within the hotel or cruise ship industry. A degree from a recognized hotel/catering/culinary school is preferred.

Food & Beverage Operations

Restaurant department.

The Restaurant department is responsible for the operation of dining services in all Food & Beverage venues. Providing excellent customer service to our guests is a key function in this position and requires interaction with multiple departments and levels of management to ensure the operation functions smoothly. The Restaurant department includes a variety of positions that require differing skill sets, so applicants will be considered for positions suitable to their level of experience. The growth and training opportunities within this fast-paced and dynamic department are vast.

Requirements Applicants for entry-level positions must have a minimum of one year's experience in a restaurant, preferably in a fine dining establishment; good written and verbal communication skills; and the ability to work in a fast-paced environment with minimal supervision.

Bar Department

The Bar department looks after all front-of-house guest bars and supports back-of-house bar locations onboard all Princess vessels. This department is responsible for providing memorable experiences for our guests in terms of delivering high-quality beverages and warm, friendly, and professional service. This is an exciting department for individuals who enjoy customer interaction and have a "bubbly" personality. Entry-level positions within the Bar department include Bartender, Bar Steward, and Utility F&B Bars. The growth and training opportunities within this fast-paced and dynamic department are vast.

Requirements Applicants for entry-level positions must have a minimum of one year's experience in a Food & Beverage environment involving the service of beverages, a general knowledge of bar products and presentation, the ability to work in a fast-paced environment with minimal supervision, and good written and verbal communication skills.

Culinary Arts

The Culinary department prides itself in preparing fresh, flavorful cuisine cooked with passion and care. This department is responsible for all food operations onboard the ship and manages food production for not only our guests but also our crew members. It is a very large and active department with a wide representation of the culinary arts. This department includes a variety of positions that require differing skill sets, so applicants will be considered for positions suitable to their level of experience.

Requirements Applicants for entry-level positions must have a minimum of one year's culinary experience at a hotel restaurant or resort, a general understanding of HACCP regulations and safe food-handling procedures, the ability to perform physical work in a fast-paced environment with minimal supervision, and good written and verbal communication skills.

Housekeeping Department

The Housekeeping department is responsible for maintaining the highest level of cleanliness and service in guest staterooms, public areas, and open decks as well as providing laundry services to both guests and crew members. This department is also responsible for the movement of baggage on and off the ship and making sure the ship is ready for new guests each and every cruise. Entry-level positions within this department include Utility Cleaner, Accommodations Attendant, and Laundry Steward.

Housekeeping Jobs

Requirements Applicants must have prior experience within the hospitality industry, an understanding of public health and environmental requirements relating to cabin service, good verbal communication skills, and the ability to work in a fast-paced environment with minimal supervision.

Human Resources

The shipboard Human Resources team works in conjunction with the shoreside Employee Relations team to implement and uphold all HR policies and initiatives in line with the company’s core values. Additional responsibilities include overseeing the Crew Welfare program, creating an optimal work environment to enhance the onboard employee experience, and supporting shipboard and shoreside management teams.

Human Resources Jobs

Requirements Applicants must have a Bachelor’s degree in human resources, adult education, or a related field from an accredited college or five years’ experience in shipboard operations, training, or employee relations. Knowledge of various international human resources standards in the areas of compensation, employee relations, general benefits, employment and staffing practices, and organizational development is preferred.

Information Technology

The onboard Information Technology team manages and supports all shipboard IT systems and operations while also providing maximum system use. The onboard team works closely with our shoreside IT department to continually improve our shipboard systems and technology. The focus is always on the guest experience and maintaining safe operations. We do this by keeping informed of the latest technological advancements, and providing service excellence in all aspects of technology.

The IT Officer is responsible for the maintenance, operation, and support of all onboard computer systems, mobile devices, physical and virtual servers, networks, point-of-sale terminals, network equipment, and peripherals. This consists primarily of level 1 and 2 support as well as system monitoring and troubleshooting. The IT Officer works closely with the shoreside IT group to ensure all onboard systems perform at optimum levels.

Requirements Applicants must have at least two years' related experience in areas of user support within a medium-sized LAN; a thorough knowledge of computer systems including but not limited to Linux, MS Office, Windows Client and Server editions; and experience troubleshooting PC hardware, software applications, and network connectivity. Additional requirements include the ability to meet deadlines and maintain an attention to detail and accuracy while working under pressure in a team environment, excellent written and verbal communication skills, and the ability to lift and carry IT equipment weighing up to 40 pounds. Management or supervisory experience and a BS or higher in computer science, MIS, or related field is strongly preferred.

Computer System Specialist

The Computer System Specialist is responsible for the level 1 support of all onboard computer systems. This includes installing and configuring new PC system hardware, upgrading existing hardware, and supporting mobile devices. The Computer System Specialist works closely with the IT Officer to ensure all onboard systems perform at optimum levels.

Requirements Applicants must have strong customer service skills with the ability to work on multiple tasks; proficiency in the use of computer business applications with working knowledge of PC / LAN systems, hardware and software applications; a minimum of two years’ experience in areas of user support and troubleshooting hardware and software issues; the ability to meet deadlines and maintain attention to detail and accuracy while working in a team environment; excellent written and verbal communication skills; and the ability to lift and carry IT equipment weighing up to 40 pounds. Current CompTIA A+ 220-801 Certification, technical school certification, or three or more years of equivalent work experience is strongly preferred.

Medical Officers

As a member of the on board medical team, you will have the opportunity to travel the world and practice your medical profession at sea in an exciting, challenging and unique environment. The shipboard medical department prides itself in delivering high quality, patient-centered, evidence based healthcare to guests and crew. Within this diverse and welcoming environment, our medical staff perform a broad range of medical care, supported by a skilled medical team in a modern, well-equipped shipboard medical center.  Visit our website for more information on cruise ship medicine , and working at sea as a doctor, nurse, paramedic or healthcare assistant.

Doctors are primarily responsible for providing individualized outpatient, inpatient and ICU care for guests and crew. Doctors consult both crew and guests, providing timely, safe and evidence-based assessments, formulating differential diagnoses and treatment plans, performing clinical interventions and procedures, and coordinating logistics of referrals and evacuations. Doctors manage the preventative health and wellness programs for crew, and are also responsible for adhering to public health practices.

Doctors will also perform various technical and non-clinical administrative tasks that support the efficient and safe operation of the medical center. Additional duties include participation in drills, audits, inspections and training of other crew members. Technical skills are learned and practiced on board, such as X-rays acquisition, and performing a wide-array of laboratory tests and other procedures. Doctors work closely with shipboard nurses and paramedics, and report to the ship’s Senior Doctor.

Nurses are primarily responsible for providing individualized outpatient, inpatient and ICU care for guests and crew. Nurses also act as a first responders, triaging emergency calls, assessing and treating on scene, and transferring patients to the shipboard medical center for definitive care. Through the use of specific patient group directives, nurses are able to practice autonomously under the authority of doctors, assessing patients and providing treatment and advice for specific conditions. In additional to first response duties, nurses work closely with shipboard doctors to attend to patients attending daily walk-in clinics.

Nurses also perform various technical and non-clinical administrative tasks that support the efficient and safe operation of the medical center under the direction and supervision of the Senior Nurse. Additional duties include equipment checks, medicines and inventory management, participation in drills, audits, inspections and training of other crew members. Technical skills are learned and practiced on board, such as X-rays acquisition, and performing a wide-array of laboratory tests and other procedures.

Paramedic / First Responders

Paramedics are responsible for providing high standards of individualized routine and emergency care to guests and crew. Paramedics act as a first responders, triaging emergency calls, assessing and treating on scene, and transferring patients to the shipboard medical center for definitive care. Through the use of specific patient group directives, paramedics are able to practice autonomously under the authority of doctors, assessing patients and providing treatment and advice for specific conditions. In additional to first response duties, paramedics work closely with shipboard nurses and doctors to attend to patients attending daily walk-in clinics.

Paramedics also perform various technical and non-clinical administrative tasks that support the efficient and safe operation of the medical center under the direction and supervision of the Senior Nurse. Additional duties include equipment checks, medicines and inventory management, participation in drills, audits, inspections and training of other crew members. Technical skills are learned and practiced on board, such as X-rays acquisition, and performing a wide-array of laboratory tests and other procedures.

Healthcare Assistance: (HCA)

Healthcare Assistants are an essential part of the medical team onboard, effectively supporting the team with a broad range of clinical, laboratory and administrative tasks. Healthcare assistants conduct health screening, surveillance testing, vaccine campaigns, and work closely with onboard medical staff and admin assistants in attending to patients during daily clinics.

Healthcare Assistants perform various technical and non-clinical administrative tasks that support the efficient and safe operation of the medical center under the direction and supervision of the Senior Nurse. Primary responsibilities include laboratory specimen collection for COVID-19 surveillance testing, all associated administrative functions and onboard laboratory specimen processing procedures. Other duties include basic assessment and triage, assisting with patient care and activities of daily living, specimen collection for other tests and procedures, patient education and vaccination campaigns. Additional duties include equipment checks, medicines and consumables inventory management, participation in drills, audits, inspections, and training of other crew members. Technical skills are learned and practiced on board.

Public Health Officer

As a Public Health Officer you will monitor shipboard public health and infection control procedures and assist both shipboard Management and Corporate Public Health Director in overseeing the implementation and compliance with shipboard prevention and control activities at all response levels including for COVID-19, AGE, and other communicable diseases.

Additionally, you will participate as a key member of the shipboard Outbreak Management Team (OMT), coordinate the implementation and compliance with OMT decisions and oversee the correct and safe storage, par levels, condition, and use of all infection control related PPE, disinfectants, hand sanitizers, and other supplies and related equipment.

Requirements:

• Bachelor’s degree in Public Health, Environmental Health, biological sciences, or closely related field preferred. Certification in CDC-VSP, Infection Control, and EU SHIPSAN preferred.
• Two years of shipboard experience or three years of full-time shoreside experience in implementing, overseeing, or auditing public health programs.
• Knowledge, Skills & Abilities: Knowledge of infection control practices and Vessel Sanitation Standards. Ability to thrive in a fast-paced cruise ship environment, while prioritizing workloads. Excellent interpersonal skills and the ability to effectively communicate to culturally diverse teams. Self- sufficient and able to work independently.
• Critical Professional related Technical Skills: Computer Skills: Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint. Experience with electronic health record platforms.
• Cruise industry experience is preferred.

Photography & Video Departments

Onboard photography is primarily centered on portrait and event photography, using both natural locations and onboard studio setups with backdrops and studio lighting. Our Videographers produce a souvenir DVD documenting the cruise experience from beginning to end, showing both onboard entertainment and port tours and destinations. The work is fast-paced, high-volume, and high-quality. Attention to detail, teamwork, and outstanding customer service are the most important elements of this job. You will be shooting photos and videos both ashore and on the ship, processing photos and editing video footage, selling the finished products and other retail items, and providing top-quality customer service to our guests.

Staff Photographer

Requirements Applicants must have a minimum of one year's photography work experience or two years of formal photography training. Strong computer skills and digital photography experience are preferred. We provide all digital equipment and a state-of-the-art onboard lab for use during work hours. Retail sales or customer service experience is also preferred.

Video Producer

Requirements Applicants must have a minimum of one year of videography work experience or two years of formal video production training. Strong shooting and editing skills are required and prior sales and customer service experience is preferred. All video and editing equipment is provided onboard.

Production Technicians

Princess Cruises sets the standard for cruise line entertainment and offers exciting shipboard positions for knowledgeable and professional Technical Production staff. Our first-class theaters and entertainment venues are equipped with state-of-the-art, multi-million-dollar technical systems complete with elaborate sets, spectacular costumes, and fascinating pyrotechnic effects. Our lighting and audio systems consist of MA Lighting, High End, Vari-Lite, German Light Products, Martin Professional, Flying Pig Systems, Green Hippo, Digidesign Venue, and Midas. Our stages are equipped with intricate Tait Towers and Stage Technologies rigging systems consisting of lifts, revolves, serapid tracks, and overhead line-sets.

All of our production shows are showcased in magnificent theaters and are both conceptualized and produced in-house. We work with a talented and award-winning team of Directors, Scenic Designers, Lighting Designers, Choreographers, and Media Designers.

Senior Production Managers

Senior Production Managers oversee all production show elements including lighting, audio, video, automation/rigging, scenery, pyrotechnics, and show rehearsals.

Requirements Applicants must have a minimum of three years' professional work experience in stage management or production/technical direction, with an emphasis in musical theater productions. Strong organizational skills with excellent inter-personal skills are required.

Assistant Production Manager-Lighting

The Assistant Production Manager-Lighting is responsible for programming and operating lighting systems within multiple shipboard venues. This role safely delivers functioning and well-maintained lighting, pyrotechnic, and video systems in support of a dynamic, engaging, and memorable entertainment and activities program.

Requirements Applicants must have a minimum of three years' professional work experience operating, designing, and maintaining MA Lighting, Flying Pig Systems consoles; High End, Vari-Lite, GLP, Martin Professional fixtures; Green Hippo, Catalyst media servers; and familiarity with Pyrodigital console operation.

Assistant Production Manager-Audio

The Assistant Production Manager-Audio is responsible for the operation, maintenance, and programing of live audio within a variety of onboard venues as assigned by shipboard management. This role safely delivers functioning and well-maintained audio systems in support of a dynamic, engaging, and memorable entertainment and activities program.

Requirements Applicants must have a minimum of three years' professional work experience operating and maintaining large-format consoles and mixed media playback. Equipment operating specifics: Digidesign Venue Profile and SC48 consoles, iZ Corp RADAR playback system, LCS Matrix 3 automated surround-sound system, PeaveyMedia Matrix audio interface, QSC Q-SYS Integrated System, and Countryman/Shure UHF wireless microphones.

Assistant Production Manager-Crew Chief

The Assistant Production Manager-Crew Chief is responsible for safely operating functioning and well-maintained rigging/automation systems and associated props and scenery in support of a dynamic, engaging, and memorable entertainment and activities program. In addition, this role assists in the general operation of the venue while managing assigned production staff.

Requirements Applicants must have a minimum of three years' professional work experience operating and maintaining Tait Towers Navigator systems and Stage Technologies Acrobat/Chameleon systems. A good understanding of rigging principles and practice is required. Strong organizational skills with excellent inter-personal skills are essential.

Stage Crew are responsible for assisting the Production team with the maintenance of all equipment, scenery, and props as well as show and event preparation pertaining to A/V equipment, scenic goods, props, lighting, and rigging.

Requirements Applicants must have a minimum of one year's professional work experience with a technical theater background and must possess a solid understanding of basic theater principles to effectively work with mechanized stage equipment, pyrotechnic product, lighting equipment, scenic items and props, rigging and audio equipment, as assigned.

Pursers Department

The Pursers department is the center of Hotel operations onboard all Princess vessels. This dynamic department encompasses a variety of roles and is responsible for the management of hotel accounts, shore excursions, and shipboard personnel operations such as the Crew Office.

Junior Assistant Purser

Junior Assistant Purser is the entry-level position into the Pursers department. Most Junior Assistant Pursers initially begin their onboard career at the Front Desk where responsibilities include providing exceptional customer service to each guest, assisting guests with account inquires, resolving customer service issues, and answering telephone calls. This position offers excellent career development and promotion opportunities in hotel management.

Requirements Applicants must have a minimum of two years’ experience in the hotel/hospitality industry performing junior management duties and front desk responsibilities at a large hotel. Applicants must also be computer literate, have experience with large volume cash handling, possess mathematical and analytical skills, and have excellent customer service skills. Secretarial skills and foreign language fluency are also preferred.

Stewarding Department

The Stewarding department is responsible for maintaining meticulous sanitation and hygiene standards in all Galley areas, ensuring that operating procedures are upheld and adhered to at all times. This includes the proper cleaning, handling, and storage of tableware, cookware, silverware, and Galley equipment.

Stewarding Jobs

Requirements Applicants must have a basic knowledge of cleaning and sanitation procedures for the food service industry, good verbal communications skills, and the ability to perform physical labor in a fast-paced environment with minimum supervision.

Youth Department

Our team of Youth Staff offer an exciting program for kids and teens ages 3-17. The Princess Youth Program is offered on all vessels, year-round in state-of-the-art, dedicated facilities. Our centers are equipped with digital jukeboxes, foosball, air hockey, skeeball, DJ booths, video game stations and more. Our Youth Staff offer a variety of activities, including games, sports, science workshops, and educational programs. Individuals who are outgoing, enthusiastic, energetic and have an interest in entertaining kids of any age are encouraged to apply.

Youth Staff Jobs

Requirements Applicants for Youth Staff must have a minimum of two years’ work experience in a youth/child care-related or teaching field or previous employment in a recreational or educational setting such as camp counseling, coaching,  and/or leading outdoor or community-center activities. Experience supervising kids in a group setting is also required. Experience with children of several ages is strongly preferred, as counselors must be willing to work with any age group to which they are assigned.

Other Cruise Departments

Applicants for positions in the Casino, including Dealers and Slot Technicians, are recruited through Carnival Corporation. For more information please Carnival Corporation's  Ocean Casino Jobs web site .

Spa, fitness, and salon

Applicants interested in positions in the Lotus Spa and Fitness Center are recruited through Steiner Leisure. For more information please visit  One Spa World^ .

Applicants for positions within the Fine Arts department are recruited through Park West Gallery. For more information please visit  Park West Gallery Art Auctions^ .

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This position is also called: Director of Hotel Services / Passenger Services Director (PSD), Executive Purser

The Hotel Manager is the supervisor of all of the departments under the Hotel Division on a cruise ship, which excludes the Deck and Engine. Ultimately, it is this individual’s task that determines the quality and success of the cruise ship – as far as the passengers are concerned.

In Focus: Day in the Life of a Royal Caribbean Hotel Director

The departments of the Hotel division include the Entertainment, Food and Beverage, Housekeeping, the Purser’s Office, and the Concessionaires. It is their job to:

• Ensure that the high standards of each section are met.
• Keeps each department operating within the budget set for it.
• Watches that the revenue targets are met.
• Sets hours of employees and schedules of the concessions.
• Reports to the main office onshore.

A Hotel Manager needs to have extensive management experience in managing a hotel, resort, or cruise ship, or in managing the Food and Beverage Department on a ship. A Degree in Hotel Management may be required, or of a similar degree. Proficiency in English is mandatory, and other languages may be essential, too. Other courses and knowledge will also be expected.

Compensation: $4,000 – $5,000 a month

In Focus: Day in the Life of a Guest Services Manager (Disney Cruise Line)

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Program Coordinator Jobs

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Keyword / Category

Location Select Manila Miami

Work Style Select Hybrid Onsite Remote

Sr. Crew & Travel Operations Manager

Job description.

CASI, Cruise Administration Services Inc, a Carnival Cruise Line entity in the Philippines currently has a Sr. Crew & Travel Operations Manager opening available. Only candidates located in the Philippines to apply .   

Job Summary:

The Sr Manager is responsible for the overall 24/7 operations, planning, growth, process efficiency and ensure that all policies and procedures are followed, and productivity of each respective work.  Ensures that all travelers are handled with superior and proactive customer service while also ensuring that the staff follows all policies and procedures within set budget costs.  Responsible for the maintenance of the systems, process flows , training , testing and implementation of new features and thoroughly completed within set timelines .  The Sr Manager is a FUN role model and promotes a FUN and SAFE working environment​.

Essential functions:

• ​Oversees the Manila team, ensuring that all travel accommodations are met for crew travel, key business units i.e., dry-docks, and concierge etc.  Monitors the Crew Travel operations 24 /7, ensuring delivery of excellent and safe customer service and consistently deliver established Service Level Agreements (SLA), while maximizing productivity. Ensures that all travel requirements, VISA's, letters and special arrangements are completed. Ensures that all last-minute movement changes along with travel logistics are 100% complete within zero to twelve and thirteen to sixty days of ships assignments. Ensure that key leadership monitors all executive and Sr, officer travel activity
• ​​Develop, mentor and coach staff, holding individuals accountable for performance.  Ensures that evaluations, corrective counseling and disciplinary actions are performed.  Plans, allocates, manages and collaborates with travel specialists to ensure operational excellence and receives feedback from leadership and staff.  Performs analytics on all Sabre queues, travel bookings, emails, phone calls, customer service surveys and ensures that phone monitoring is conducted.​ 
• Identifies, recommends and implements process improvements.  Researches/tracks operational and industry developments, and competitive trends.  Implement error reduction efforts, providing direction, measurement and reviews of progress against goal. Identifies coaching/business opportunities and best practices and presents business cases that will yield financial and operational efficiencies
• ​​Proactively communicates with our off-shore lead/ shoreside leadership and business partners any system changes, staffing restraints, irregular operations, new airline polices, waivers, procedures or travel industry related changes that can impact travelers or operations.  Communicates system defects and process flows to the appropriate parties, assist in identifying solutions and follows through until resolved.​
• Leads collaborations and participates in leadership calls, daily, weekly or bi-weekly meetings/huddles; share the knowledge sessions, and KPI reviews to ensure that all specialists are fully trained and consistently delivering service level agreements and highest level of customer service.  Collaborates with internal business partners and identifies cross-functional synergies that improve the team efficiency.
• ​Researches and resolves customer service issues as necessary and provides feedback to SME’s/ specialists and internal business partners.  Proactively solicits feedback from internal travelers on a regular basis via surveys or other means.   Provide timely and accurate reporting on key issues, such as attrition, performance to shore side and offshore leadership and HR. 
• Participates and leads with off-shore and shore-side leadership - staff through an irregular operation, ensuring crew team members, guests, contractors and corporate travelers receive new travel accommodations based on established guidelines until completion. Oversees the process to deploy away teams to offsite locations as needed.  Ensures a plan of action is in place for BCP.

QUALIFICATIONS:

• Bachelor's degree ​​Tourism/Hospitality or Business​ 
• 6+ years of relevant travel management work experience, preferably servicing guest, corporate and/or crew travel.  
• 3 years’ experience managing a team
• Self-driven; Detail-oriented; possess excellent analytical skills
• excellent organizational and time management skills 
• excellent written and verbal communication skills
• ability to work effectively in a multi-tasked, fast-paced environment, under tight deadlines
• ability to analyze and resolve issues independently
• excellent customer service skills
• strong leadership skills, good presentation skills, broad knowledge of world geography. 
• Thorough knowledge of the travel industry fares and markets
• ​​Travel professional, Global Distribution System (GDS) and Microsoft product proficiency.​ 

Ethics & Compliance:

In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns

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Cruise Ship Job Positions – Entertainment Jobs

The Entertainment department is part of Hotel Operations on many cruise ships, although some cruise lines have the Entertainment department as its own separate department. The Cruise Director is the head of this department. Some cruise lines have the Cruise Director reporting to the Captain, while others have the Cruise Director reporting to the Hotel Director.

Onboard entertainment includes not only production shows, musicians and entertainers, but also includes the cruise staff and youth staff. Here’s a listing of the cruise ship job positions within the Entertainment department.

Cruise Director

Job Description:  Oversee the entire onboard entertainment department. The Cruise Director hosts and presents the live entertainment; Supervises the entertainment staff which includes the cast and crew of production shows, musicians, guest entertainers and youth staff.

Experience and Skills Required:  Minimum five years managerial experience in the role of a Cruise Director on a cruise ship or similar position; Cruise ship experience preferred.

Average Salary:  $4,000 to $9,000+ per month

Assistant Cruise Director

Other Job Titles:  Assistant Cruise Director (Carnival Cruise Lines), Deputy Cruise Director (Princess Cruises), Activities Manager (Royal Caribbean), Entertainment Activities Manager (Disney Cruise Line)

Job Description:  Manages the onboard activities; Supervises and motivates cruise staff; Hosts activities; Assists Cruise Director.

Experience and Skills Required:  At least three years managerial experience for a cruise line or related experience.

Average Salary:  $2,500 to $4,500 per month

Event Manager

Other Job Titles:  Event Manager (Holland America); Cruise Program Administrator (Royal Caribbean)

Job Description:  Provides administrative support to the entertainment department; Coordinates weddings; Assists with the scheduling of entertainment staff; Oversees programming.

Experience and Skills Required:  Strong administrative skills; Minimum of three years of administration experience is required; Event or wedding planning experience is required; Accounting and financial experience is preferred.

Cruise Staff

Other Job Titles:  Junior/Senior Assistant Cruise Director (Princess Cruises), Entertainment Staff (Carnival Cruise Lines), Social Host (Carnival Cruise Lines), Entertainment Host (Disney Cruise Line), Club Host (Disney Cruise Line), Entertainment Officer (P&O Cruises)

Job Description:  Coordinate and facilitate adult activities including games, sports, and parties; Emcee activities and events; Dress up in costumes and dance.

Experience and Skills Required:  Minimum of one year emcee experience or experience in the entertainment industry is required; Experience in the recreation industry is also beneficial; Microphone experience is required; Outgoing personality is essential; Special entertainment or recreation talents are an asset.

Average Salary:  $1,500 to $2,500 per month

Life Stylist

Other Job Titles:  This cruise job is specific to Holland America.

Job Description:  Coordinates wellness seminars; Conducts Tai Chi classes on deck; Works with Cruise Director to coordinates the On Deck for the Cure; Works with the Party Planner for healthy eating events; Hosts games, activities, and dance classes; Provides wellness coaching for guests.

Experience and Skills Required:  Candidates should have a recreation or physical education background; Experience teaching Tai Chi is preferred.

Disc Jockey

Job Description:  Play music from all decades; Mixes music; Part of the cruise staff onboard, socializing with guests.

Experience and Skills Required:  Must be a professional disc jockey; Broad musical knowledge of a variety of genres plus current music trends; Experience in sound and lighting is also required; Outgoing personality is required.

Karaoke Host

Other Job Titles:  Karaoke Host is a job specific to Carnival Cruise Lines. Most other cruise lines utilize the cruise staff to host this evening activity.

Job Description:  Hosts Karaoke on a nightly basis in a lounge; Keeps guests entertained; Karaoke Host organizes guest auditions for theme Karaoke nights.

Experience and Skills Required:  Candidates must be experienced and proficient on a microphone. Applicant must have an excellent knowledge of music genres and styles.

Party Planner

Other Job Titles:  This position is specific to Holland America

Job Description:  Hosts cooking events in the Culinary Arts Centers; Conducts party planning seminars; Develop events for guests.

Experience and Skills Required:  Candidate must have strong presentation skills; Outgoing and charismatic personality is a must. Emcee and microphone experience is an asset.

Sports Director

Other Job Titles:  This position is specific to Carnival Cruise Lines

Job Description:  Organizes and referees sports activities for guests; Manages the SkyCourse and the training associated with operating it; Oversees the maintenance and repairs of all sports equipment; Works closely with Youth Director to schedule activities for kids onboard.

Experience and Skills Required:  Extensive knowledge of sports rules and equipment; Must hold an Operator Trainer Certificate from Ropes Courses Incorporated.

Open Deck Manager

Other Job Titles:  This position is specific to Royal Caribbean.

Job Description:  The Open Deck Manager manages the outdoor facilities on their cruise ships; Supervises the operations of the pool and deck areas including the climbing wall, Flowrider and Sports Deck; Monitors the cleanliness, music, and towel program on the open decks; Works closely with the Cruise Director for outdoor deck parties.

Experience and Skills Required:  At least three years of management experience in a sports or water recreational operation; Bachelor’s Degree or other post secondary education in sports or recreation is required; First aid and lifeguard certification is mandatory; Fluent in other languages is preferred.

Recreation Staff

Other Job Titles:  This position is specific to Norwegian Cruise Line.

Job Description:  Monitors and supervises the bungee attractions, rock wall, aqua park, water slides and bowling activities.

Recreation Host

Other Job Titles:  This position is specific to Disney Cruise Line.

Job Description:  Supervise and operate water-based deck areas such as water slides and pool areas; Monitors recreation deck areas such as mini golf, simulators and sports deck.

Youth Director

Other Job Titles:  Youth Director (Carnival Cruise Lines), Circle C Director (Carnival Cruise Lines) Club O2 Director (Carnival Cruise Lines), Adventure Ocean Manager (Royal Caribbean), Adventure Ocean Assistant Manager (Royal Caribbean), Junior Activities Director (Crystal Cruises)

Job Description:  Depending on the cruise line and how big a particular ship is will determine how the supervisory structure is laid out. For the most part there is a Youth Director in charge of the whole youth program. Further management is required for specific age groups such as teens. Check each cruise lines’ website for more details on their children and teen programming.

Experience and Skills Required:  At least three years experience working with kids ranging in age from three to 17; Experience working in schools, youth groups, summer camps and YMCA facilities preferred; Prior cruise ship experience is preferred.

Average Salary:  $1,500 to $3,000 per month

Youth Staff / Teen Staff

Other Job Titles:  Youth Staff (Royal Caribbean); Youth Counselor (Carnival Cruise Lines, Disney Cruise Line), Youth Entertainment Host (Disney Cruise Line)

Job Description:  Hosts and participates in children’s and teens activities.

Experience and Skills Required:  At least three years experience working with kids ranging in age from three to 17; Experience working in schools, youth groups, summer camps and YMCA facilities preferred.

Average Salary:  $700 to $1,500 per month

Youth Staff Nursery

Other Job Titles:  Youth Staff Nursery (Royal Caribbean); Nursery Nurses (Cunard Line), Nursery Counselor (Disney Cruise Line); Note that not all cruise lines allow children under the age of three into their children’s program.

Job Description:  Care for children aged three and under.

Experience and Skills Required:  Minimum of three years experience working with children 0 to 3 is required; Nursery or daycare experience is preferred.

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A Day in The Life: Shore Excursion Staff (Job Description)

• Post author: admin
• Post category: Cruise Ship Jobs / Positions

The shore excursion department is by far one of the best jobs I had while working on a cruise ship. You are essentially the go-to person for everything shore excursion related. You need to know all the features and attractions, and most important excursions, in each and every port of call. One of the main perks, in my opinion, is the ability to try almost every excursion available for FREE.

You are the face of the shore excursion department and passengers trust that you know everything that is to know about the ports of call, even though it might be your first contract onboard and the only route you know is from your cabin to work and the crew mess; perhaps the bar as well; but that’s only if the watertight door is open. If it’s closed, PANIC!

One of the main reasons people go on cruise ships is to explore the ports of call, and they expect you to know everything but how can you know the ports of call if you just started?

In order to gain product knowledge, you will be “required” to go on the most popular excursions first, the ones that the majority of the passengers ask about. Working in the Caribbean? Be prepared to go on sightseeing tours, snorkeling tours, and food-tasting tours. Working on a ship based in Europe? You will most likely have a call in the port of Civitavecchia, where for sure you will “ have to” go to Rome.

After you have been to the most popular excursions first, you can then choose which ones to go after, but that will depend on your schedule and the tour’s time, as well as the discretion of your manager. I can guarantee that working in the excursions department, you will get to travel while getting paid. Getting paid to go on excursions that guests pay a lot of money to go. For many guests, this is once in a lifetime experience, while for you it can be a once-a-week, or cruise, experience.

I had the privilege to visit many awesome places, including the Volcanoes National Park in Hawaii, the Colosseum in Rome, the Pyramids of Egypt, wine tasting at a winery in Tuscany, swimming in the clear blue waters of Bermuda , just to name a few.

All of these places where people spend tons of money to go I went there for FREE and didn’t have to pay a dime because I was part of the best job you can get onboard.

Table of Contents

W hat are the Job Requirements for Shore Excursion Staff?

Sales background.

You definitely need to have some sales background. You will be selling an excursion, a product to the customer but worry not, the selling portion is only part of the equation.

The main reason people come on cruise ships is to travel and see the world, so when you go to sell this product to the customer, they are already inclined to buy it from you. All the sales onboard are warm leads, meaning the customer comes to you seeking information.

Your job is to explain it very well, use your own experiences from the tour, if you have already done this tour, and convince the guest to walk away with not just a tour but a lifetime experience. Guests will often come back to book more excursions if they had a great time on an excursion you recommended.

Customer Service

That goes without saying. Working on a cruise ship is all about the customer experience. Every crew member that’s hired goes to extensive safety and customer service training in the first weeks onboard. The majority of customers will have a great experience on the excursions but you will always have a few that did not enjoy it, had some issues with equipment while on the tour or they will say the guide was “rude” and so on. I could probably write a book on the excuses I heard from guests. They all come to you expecting something, ALWAYS! Most of them want a free cruise because you “ruined” their vacation and the “only reason” they came onboard was to see whatever they didn’t get to see, so be prepared.

When a situation like this occurs, you have to be patient and use your best customer service skills to turn around the situation. A big part of your job will be customer service related and damage control.

Speaking More than One Language

Speaking more than one language can be the decisive factor in getting a position as shore excursion staff. Cruise ships are scattered around the world and visit almost every country in the globe and have an international clientele that speaks many languages. If your ship’s homeport is in Barcelona, expect the majority of the guests to speak Spanish.

The most common languages spoken onboard are German, Spanish, Portuguese, French, Italian, Russian, Mandarin, and Japanese. Having a second language it’s an essential part of the job but don’t get discouraged if you only speak English. It’s still possible to get a job without it but it will be a little harder and you might only work on ships based in the US market.

If you are a US citizen or green-card holder, you can apply to work for Norwegian Cruise Line on the Pride of America.

Normally the Shore Excursion has its own department, all under the supervision of the hotel director. The department size will depend on the size of the ship and itinerary but you should expect to have a manager and an assistant manager. You can expect your contracts to last between five to six months with normally five to six-week vacation in between contracts. As a rule of thumb, you should expect to have one week off for every month worked.

How the Guests Book the Shore Excursions?

Cruise lines want to make it easy for guests to book excursions and guests have many options to book it, both before and during the cruise. There’s a lot of information on the cruise line’s website, including videos and reviews from past customers.

Guests can book excursions directly on the company’s website or via phone. Guests can call the cruise line’s call center and make reservations. Once booked, tickets are delivered to their stateroom and they don’t even have to see your face unless there’s an issue.

• From their stateroom TV
• From Kiosks around the ship
• From the company’s App, if available.
• By filling out an order form found at the Shore Excursions desk
• By asking their Butler, who in turn will book the excursion.
• By booking directly with you at the Shore Excursion desk.

Some guests already know what they want to see and what they want to do. These are the guests most likely to book either pre-cruise or onboard directly via the app, order form, and with you. They usually don’t ask many questions and know what they want. There are always those guests who have no clue where they are, or where they are going, and then come to you asking all the questions possible. One of the questions I hated to hear was “What’s the best tour?” on a cruise with more than 100 excursions available. It gets tiring explaining the same things over and over.

What Does a Shore Excursion Staff Do?

The job of a shore excursion staff goes beyond just selling excursions. There’s a whole new part of the job that happens behind the scenes. In no particular order, here are some key aspects of the job:

Download and Prepare Tickets

Guests that book their excursions pre-cruise will have their tickets delivered directly to their stateroom once they board the ship. By booking excursions online, the guests can sometimes get a discount if booked well in advance, as well as guaranteeing that they will have a spot on their desired excursion.

The process involves downloading a file sent by Shoreside into the company’s system (Fidelio Cruise for most companies) containing all the excursions booked online or over the phone, pre-cruise. Once downloaded into the system for the next voyage (this step is normally done 2-3 days before the next cruise) you have to print the tickets, place them in designated envelopes and deliver them to the guest’s stateroom at the beginning of the next cruise but before the guests are onboard.

Tour Dispatch

This is a BIG step and a very important part of the job. You can avoid many issues and guest complaints by having a good and organized dispatch.

You will have tour dispatches every day the ship is in port. When the ship arrives in the port of call, shore excursions are one of the first people getting off the ship. Early arrival means an early day for you.

The ship mostly arrives on ports in the morning and normally you are up one hour before the ship docks. One example of an early arrival was when the ship called into the port of Livorno, with a scheduled arrival of 6 am. We had to be up at 5 am to get our stuff ready to be off the ship and to meet the guests at the dispatch location, which was both ashore and inside the ship, normally on the ship’s theater if onboard. The bulk of the tours departing Livorno were mainly to Florence and Cinque Terre, which was about one hour and a half away from Livorno.

The main job during dispatch is to gather all the guests that booked excursions and essentially make sure they get on the right excursion. Some ports are busier than others, so there’s a little short window of time that you need to get the guests from the ship to shore and into the correct excursion, making sure tours are not departing late. Tours dispatches can get very overwhelming and frustrating if not planned properly. The last thing you want is to have guests screaming in your face because they missed or were booked on the wrong excursion.

The only drawback of working in the excursions department is the early mornings. Going out to the crew bar at night sounds fun but not so fun the next morning, when you have to be up at 6 am, ready to deal with the guests. Enjoy the crew bar but don’t hang out too late.

Other Side Duties

There could be additional duties assigned to you besides the job of a shore excursion staff. You could be chosen to participate in the crew welfare committee, Lead a Behind The Scenes tour for the guests, safety committee, or be chosen to randomly interact with guests to collect feedback on their cruise. This will vary from company to company.

What’s a Typical Day Like?

A typical day for the excursion department varies depending on which day of the cruise it is. Forget about the days of the week because once onboard, your calendar will be based on the days of the cruise, such as embarkation, debarkation, sea day, and port day. Instead of saying “Which day of the week it is?” you will be saying “It’s tomorrow sea day or sea day two?.”

I have divided the timeline into four different days that you will experience while onboard.

Embarkation Day

Ah, everyone’s favorite( and not so favorite) day of the cruise. This is the day most crew love to hate. You love it because that’s the day you might get a morning off, not having to wake up early, having a chance to do some shopping at the homeport to buy things you normally can’t get in the ports of call. You hate it because you might have to work debark, turn around, and work embarkation.

Embarkation day is when all the guests come onboard and flock to the excursion desk to book tours. The days are long and you are on your feet the whole time , dealing with the guest’s questions and issues, often repeating yourself constantly, with fewer breaks. It’s one of the busiest days for the Shore Excursions department and the overall ship.

As the name implies, sea day is the day that the ship is sailing 24 hours and you’re basically stuck onboard. Usually, If you have a sea day before the first port of call, expect to be just as long and busy as the embarkation day. The guests are stuck onboard with you and they have nowhere to go. The majority of your bookings will happen on sea days .

The shore excursions desk it’s usually open the whole day the only close for a few hours for an afternoon break. One example when I was working on the Norwegian Escape, the excursions desk hours ranged from nine to two (9 am to 2 pm)  and from five to nine(5 pm to 9 pm). We had rotations starting at 11:30 AM for half an hour lunch break. Besides that, you are essentially on your feet the whole day, answering questions about excursions, selling some tours, and preparing for the next port of call. Some ships have multiple sea days in a row, meaning more work for you.  In theory, more sea days mean more work most of the time.

When the ship docks, the Excursions staff it’s one of the first people off the ship. We have to be up and ready typically one hour before the ship arrives in port, to get ready for the dispatch procedures and make sure there are no issues with cancelations, either due to weather or tour operator issues.  Once all the tours are out and on their way, most of the shore excursion staff will have part of the day off until the desk onboard opens back again. Opening hours will depend on the ship and company. Some open at 6 pm, some earlier. Regardless of opening time, the earlier you finish a tour dispatch, the more time you will have to enjoy the port.

Let’s assume the desk reopens at 5 pm. Once all the tours are dispatched and gone, say by 9 am, you don’t have to come back to the ship to work until 5 pm, giving you a good chunk of time to explore the port, go on excursions, or just go to sleep. There’s always one staff that is assigned an all-day duty.

All Day Duty on Port Days

All-day duty(ADD for short) means that you are working essentially all day while the ship is in port. As part of the shore excursions staff, you are in charge of making sure that all excursions are back, reporting excursions that are late coming back, to notify the excursion’s manager if any issue arises with an excursion, and notify the bridge that all tours are back. You are also in charge of delivering tickets booked onboard via the automated kiosks, the onboard app, or via a dropbox, where guests can fill out a form, requesting a tour to be booked when the desk is closed.

The all-day duty person cannot leave the port area for the whole day. You will be carrying a radio and the all-day duty phone, in case someone from shipboard management needs to get hold of you while the desk is closed.

The all-day duty person is off when the ship set sail. The staff that had part of the day off works at the desk in the evening, while the all-day duty person has the evening off to either enjoy one of the shows offered onboard, have a nice meal at one of the ship’s restaurants, or simply relax and enjoy the time off.

The all-day duty position is assigned on a rotation basis. For example, if you are in a port, let’s use one of my favorites, Naples in Italy, and you have the duty shift, you cannot go out and see Naples but on the next cruise you will most likely not have the ADD duty that day, and will be free to explore the best Naples has to offer, like it’s delicious pizzas!

Last Day of the Cruise

The last day of the cruise is usually not very busy. The only tours left to sell are the debark tours. On this day, you are preparing for the next cruise, making sure that everything is ready for the debark tours and that all tickets booked pre-cruise are ready to be delivered on the next day, which will be the embarkation day. The number of customers coming to the excursion’s desk will be minimal, giving you a much-needed break before the next passengers embark.

Usually, debark days are short because fewer people go on these tours. The dispatch time takes roughly two hours to complete but again, that will depend on which ship and itinerary you are working on.

Debark tours give the guests an option to pick up at a drop-off location either at a predetermined hotel or airport at the end of their tour. The luggage is held on the same bus the guests are on, giving them more time to explore the port instead of worrying about where to store their luggage.

For most companies, the debark time is around 9 AM and by this time everyone must be off the ship. A lot of guests don’t book their flights until later in the day, sometimes late at night, so this is a good option for guests to maximize their time while not being bored at the airport or having to drag their luggage around.

How Much Does a Shore Excursion Staff Make?

Salaries can vary greatly from company to company. Some companies pay better than others, while some companies have better perks and commission structures. Overall, you want to consider the whole package before deciding if a position is right for you.

Below you will find an approximate monthly salary:

Shorex Manager

Between $3,000 – $5,000

Asst Shorex Manager

Between $2,500 – $3,500

Shorex Staff

Between $1,500 – $2,500

The position of Shore Excursion is not a tipped position but It’s not uncommon to receive tips from guests for a job well done. I have many times received tips from guests for lending an extra hand, like getting extra space on a tour when there was no more space available, or just by suggesting an excursion that the guest ended up really having a great time.  

You will have a fixed salary paid monthly but for most companies, you can request a cash advance, paid in the middle of the month for up to 50% of your salary.

Some companies provide a commission structure, while others might not have one in place. The commission structure sometimes can be a bit confusing, like a crazy math calculation created by shoreside and varies from ship to ship and from cruise to cruise, based on last year’s revenue. Sometimes you can work your ass off and not reach the commission target and when that happens, you don’t get a commission.  My recommendation is not to count on the commission and treat it as a surprise bonus that you can spend on the crew bar or ashore at the beach, cafe, etc.

As I mentioned earlier, the commission can vary from company to company and even in the same company, it varies from ship to ship and itinerary. Some itineraries are a gold mine for commissions. Alaska and Europe are ports where the majority of the guests go on excursions, so you have better chances of making a good commission on these ports. To have an idea, during my time at NCL, a typical cruise would bring around $50-$100 a cruise in commission. The most I ever made in commission was $215 on a 7-day Eastern Caribbean cruise.

Cruise ship life is very exciting and visiting awesome locations around the world is just one of the many benefits of working on a cruise ship. If this is your first time going to work on a cruise ship, you might be wondering what you need to pack for a cruise ship contract. This post might just be what you are looking for.

Do We Really Get to Go on Excursions?

You WILL and SHOULD take every opportunity to go on an excursion when time permits. If you are just starting in this position, your manager will most likely focus on sending you on the most popular excursions to get acquainted with the details of it. You will be surprised at how many questions you get from guests that are very specific and only someone that went on that excursion will be able to answer it but once you go on the excursions, you will have a different set of eyes and will be able to answer even the most specific questions.

When you go on an excursion, your first responsibility is to take this opportunity to learn all you can about the specific tour, try to anticipate what guests might ask you about it, and see potential issues that can arise in the future.

Take every chance you can to go and enjoy the tours. That’s why you are here =)

Final Words

Working as a shore excursion staff, you get to see the world. How many people can say that their job is to go on excursions around the world, seeing awesome places while helping someone make a lifelong memory? We don’t sell tours, we sell experiences of a lifetime!

A ship is safe in the harbor but thats not what ships are built for. John A. Shedd

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15 Incredible Cruise Ship Jobs (Get Paid To Travel!)

Posted: October 16, 2023 | Last updated: October 16, 2023

Traveling the world while getting paid to do it might sound like a dream, but it can be a reality if you take a job on a cruise ship.

Of course, this type of work isn’t for everyone — the hours can be long, and it may mean a lot of time away from home. But there are plenty of benefits as well.

If working for a cruise line sounds ideal, there are plenty of career opportunities on board. Here are 15 jobs that can help  boost your bank account  as you travel the world.

Editor's note:  All salary figures are from the U.S. Bureau of Labor Statistics (BLS).

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Activities coordinator

Even short cruises are packed with activities for travelers to engage in. Among other things, you'll find games, happy hours and live music.

An activities coordinator is similar to an event planner. In this role, you oversee things like recreation on board and coordinating shore excursion activities. The BLS does not offer wage information for this position.

If you want to start traveling more — and get paid to do it — this can be a good role to consider.

Get expert advice on making more money - sent straight to your inbox.

It’s no secret that people on cruises like to drink. Many cruise lines offer a food and alcohol package as part of the booking process.

The amount of money you can make working as a bartender on a cruise ship varies greatly, depending on whether guests are expected to tip. But the average salary for bartenders is $29,380 annually.

Casino dealer

Working as a dealer at a cruise casino can be an exciting gig. These workers may oversee poker, blackjack, roulette, and more games.

Gambling service workers make $31,290 a year. However, as with tending bar, the actual wages for casino workers on a cruise can vary.

Many cruise ships have cafeterias and restaurants for when guests are in the mood for fine dining.

Cruise ship chefs may be involved in cooking and planning menus for guests and staff. Chefs or head cooks make $56,520 on average annually.

Deckhands help maintain the cruise ship. They may be involved in keeping these massive ships running, including cleaning and maintaining equipment, loading cargo, and getting passengers safely on board.

The experience required to work as a deckhand can vary greatly depending on the job description. The BLS does not offer salary information for this position.

Entertainer

Cruise lines hire all sorts of entertainers, from dancers to cover bands and magicians.

Working on a cruise ship can be a great way to hone and improve your craft or even take it in a different direction. The average wage for entertainers and performers is $29.67 an hour, which equates to about $61,713 annually.

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Entertainment director

Cruise ships also need people to manage their entertainers, particularly if the ship has a lot of shows and performances scheduled.

Entertainment directors may be involved in scheduling staff, planning performances, and doing administrative work. The average salary for entertainment/recreation managers is $67,220 annually.

Fitness instructor

Many cruise ships also offer various fitness classes, including yoga, Zumba, spin, and more.

For qualified instructors, this can be a great way to stay healthy, make money, and travel the world all at the same time. The average fitness instructor makes $45,380 annually.

Hair/makeup artist

On cruise ships, hair and makeup artists may work in spas, providing services to guests looking to get pampered while on board, and may be needed to work with the ship’s performers.

The BLS groups barbers, hairstyles, and cosmetologists together and states an average of $33,400 annual salary for these workers.

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Hotel director

Since a cruise ship is essentially a floating hotel, many employees with experience working in hospitality are needed.

Hotel directors ensure that guests are comfortable and enjoy their experience. They may also be involved in planning and coordinating cruise activities.

The average salary for lodging managers is $61,910 annually.

Some cruise ships also hire nurses to provide care to passengers and cruise staff.

The amount of money nurses make on average usually depends on the type of nurse. Registered nurses (RNs) make $81,220 annually. Licensed practical nurses (LPNs) make $54,620 a year.

Massage therapist

Many cruise passengers opt to take advantage of spa services. Massage therapists may work in a spa or travel to guests’ rooms with their equipment to provide massages.

Licensed massage therapists make just under $49,860 annually on average.

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Cruise ships also frequently employ security staff to ensure the safety of guests and crew members. These workers may patrol the ship regularly and respond to any issues that come up.

The average salary for security guards is $33,030 annually.

Eating often and well is a big draw for many cruise passengers. Ships often have several restaurants on board and employ experienced servers to staff them.

Pay for these workers can vary, depending on the cruise line’s tipping policy. The average salary for a server in the U.S. is $29,120 annually.

Sales associate

Part of the beauty of the typical cruise ship is that it’s kind of like a floating mall, filled with gift shops and retail stores galore. Ships often need many sales associates to staff these stores.

Again, depending on the cruise line and the job, the pay for these gigs may vary. However, BLS data puts the average salary for a retail sales worker at $30,750 annually.

That’s not huge money, but perhaps it's enough for students to get ahead financially during breaks between school years.

Bottom line

Working as a cruise crew member is certainly not for everyone — lodging for staff can be cramped, days can be long, and you might be away from home for weeks at a time.

But for those looking to tap into a new source of income as they travel, it just may be a win-win situation.

More from FinanceBuzz:

• 7 things to do if you’re barely scraping by financially.
• 12 legit ways to earn extra cash .
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• 9 simple ways to make up to an extra $200/day

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Cruise Ship Jobs - Bar Manager / Bar Supervisor / Beverage Manager

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Bar Manager / Bar Supervisor / Beverage Manager Job Description and Duties:

- Reports to the ship's Food and Beverage Manager and directly supervises supports and evaluates the performance of the subordinate beverage operation positions - Assistant Bar Manager, Head Bartender, Bartender, Head Sommelier

- Responsible for on-the-job day-to-day training of ship's Bar Staff covering all aspects of beverage service and makes sure that all beverage team members perform up to the standards of service set by the cruise line

- Informs the Food and Beverage Manager of position changes (promotions), payroll changes, bar staff requests, crew emergency leaves and terminations of employment

- Responsible for smooth operation of all beverage outlets aboard the cruise ship - bars, lounges, dining room, crew bar and bar storage areas as well as for inspections of these areas making sure that compliance with occupational health and safety standards, cruise line policies and local liquor regulations are met

- Responsible for promoting and maximizing beverage sales in the bars and other beverage outlets throughout the cruise ship

- Ensures that all beverages are properly prepared utilizing correct mixing and served in the correct glassware with the proper garnishes

- Ensures that all beverage stocks are used, stored and accounted for, estimates and orders bar supplies, liquors, wines, beers and other beverages to meet the daily business demands

- Prepares and submits to the Food and Beverage Director/ Manager all bar sales and cost reports including bar par levels, mineral water and coffee sales reports, bar waiter’s target and sales reports, wine inventory reports, bar staff evaluation reports

Bar Manager Job Requirements:

Formal hospitality training - a diploma from a recognised hotel school or university or international equivalent is preferred

High school diploma or equivalent and a minimum two-tree years of beverage related managerial experience

Formal hospitality training is preferred

Excellent communication skills and good command of the English language, knowledge of additional languages is a plus

Strong managerial skills and ability to work in a multicultural environment

Bar Supervisor Salary Range:

$3800-5400 U.S. per month depending on the cruise line, size of ship, commission and gratuities (tips) from passengers. Strong possibilities for promotion to Assistant Food and Beverage Manager position.