iglu cruises 23

Iglu cruise and flights

By Pooston , December 23, 2019 in Cruise Air

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My husband and I are due to sail on the Glory on the 20th September 2020.  We booked a package deal which included flights, transfers and 3 nights in New Orleans before the cruise.  We have been contacted today to discuss  flights.  We would prefer to fly from Manchester rather than London Heathrow but our agent tell us there is a £300 difference each so they’re pushing us to take London Heathrow flights.  My investigations via Skyskanner show there is only around at £60 difference in the flights.  They’re also giving us return flights the day after we disembark they ship which just isn’t convenient due to time off work etc.

Are the agents playing us here?  Is it somehow more beneficial for them to get us to fly from London Heathrow?

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Assuming Iglu being a travel agent, we are not allowed to discuss them on this board.

Thanks, I’ve edited my post to delete the agents name.  Does that help?

FlyerTalker

The agency is likely dealing with negotiated bulk fares, which are not what you would necessarily find with public search tools.  Thus, any differential in pricing between routings is likely the difference of those negotiated fares - which may or not correlate to publicly available pricing.

Also, when you buy a "package", you get the whole deal as put together by the agency (or which the agency is reselling).  You don't get to buy a package and then say "well, even though we bought this, we'd rather fly through MAN than LHR.  At the price we like.  And we want to come home a different day than what you gave us".

Of course, you did research this all before committing to the purchase.

Caveat emptor.

waterbug123

21 hours ago, Pooston said:   We would prefer to fly from Manchester rather than London Heathrow but our agent tell us there is a £300 difference each so they’re pushing us to take London Heathrow flights.  My investigations via Skyskanner show there is only around at £60 difference in the flights. 

You're likely comparing apples to oranges....skyscanner may be showing you whatever the airline is selling directly, and your agent is getting info that is restricted to some kind of consolidator or bulk fares that were arranged out of London; by changing to a London departure, or adding a MAN-LHR leg, is thus adding to the cost.

On 12/24/2019 at 2:10 AM, FlyerTalker said: The agency is likely dealing with negotiated bulk fares, which are not what you would necessarily find with public search tools.  Thus, any differential in pricing between routings is likely the difference of those negotiated fares - which may or not correlate to publicly available pricing.   Also, when you buy a "package", you get the whole deal as put together by the agency (or which the agency is reselling).  You don't get to buy a package and then say "well, even though we bought this, we'd rather fly through MAN than LHR.  At the price we like.  And we want to come home a different day than what you gave us".   Of course, you did research this all before committing to the purchase.   Caveat emptor.    

Thank you for your, rather unhelpful, unempathatic reply.  Has anyone ever told you that casting aspersions is a rather poor personality trait? 

The issue of local flights was discussed when making the initial booking, and)it was agreed with the agent we would discuss further once flights were available.

Also....the flights they are offering are a day later than the disembarkation date on the original booking. 

On 12/24/2019 at 4:40 PM, waterbug123 said:   You're likely comparing apples to oranges....skyscanner may be showing you whatever the airline is selling directly, and your agent is getting info that is restricted to some kind of consolidator or bulk fares that were arranged out of London; by changing to a London departure, or adding a MAN-LHR leg, is thus adding to the cost.

Thank you :-) 

4 hours ago, Pooston said: Thank you for your, rather unhelpful, unempathatic reply.  Has anyone ever told you that casting aspersions is a rather poor personality trait?

I thought a factual answer would help more than an inaccurate empathetic one.  Sorry about that.

13 hours ago, Pooston said: Thank you for your, rather unhelpful, unempathatic reply.  Has anyone ever told you that casting aspersions is a rather poor personality trait?    The issue of local flights was discussed when making the initial booking, and)it was agreed with the agent we would discuss further once flights were available.   Also....the flights they are offering are a day later than the disembarkation date on the original booking.     

honestly, I didn't read Flyertalker's reply as unhelpful or unempathetic; I thought it was a pretty good summary of the risk of buying a package.  Now it sounds like you were given a price and flights weren't even available yet?   That's a clear indicator of getting a negotiated/consolidator fare, and if that's the case, I'd say you were somewhat lucky that even the original quoted price was still available, even with the departure date and airport that weren't your first choice.

What is the earliest time of day that the cruise line recommends for flights? What airline are they offering your flights on? Does that airline have flights that connect well on a Sunday? 

We fly to Manchester every few years to visit family. Getting connections to line up can be a challenge and judging how long to allow in LHR or ? for potential terminal changes and immigration/customs can be worrisome. 

It is odd to me that the agency is not offering a flight out of a north of England airport --or is the agency not  located near you? 

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IgluCruise   Reviews

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Reviews 4.8.

44,412 total

Most recent

Efficient friendly service!

Date of experience : July 05, 2021

Reply from IgluCruise

It is great to hear you were happy with the service you received while booking your upcoming Cruise with us. Thank you for your booking and for taking the time to provide us with your positive feedback. Kind Regards.

After 3 missed cruises found the team…

After 3 missed cruises found the team very helpfull many thanks to Jorden Derwick very helpfull.

Great to hear from you, Paul. Thank you for taking the time to provide us with your feedback. We are so pleased to hear that you have been happy with the service that you have received. We wish you all a wonderful time with Marella. Kind regards

Booked another cruise

Booked another cruise our 8th never had a problem always the best price

Great to hear from your Mr. Martin. We are absolutely delighted to hear that you continue to be happy with the service provided by our team. We sincerely thank you for your custom, past, and present. Wishing you all a fantastic time on board Iona - she is amazing! Kind regards

Iglu is always a dependable company just a phone call away.

With the current Covid problems and constant changes in arrangements, the Iglu team have kept their cool and are always there to help, something that Cunard and P&O seem to lack. Well done team.

Don’t book with them, you have to fight to get your refund!

This is the worst experience I have ever had with trying to get my deposit refunded. I booked over the phone on March 20th 2021 for a 5 day British isle cruise, unfortunately I had to cancel an hour later, so my payment wouldn’t have even been processed yet. But they still told me £74 admin fee would be kept from my deposit. Now 110 days later I am still waiting for my refund. I have had multiple holidays cancelled due to COVID and received my money back promptly. This company just want to hold onto your deposit for as long as possible, it’s a disgrace and I will never book anything through them ever again.

Thank you for your feedback, Debbie. We are sorry to hear that you are still waiting for your refund. Due to the unprecedented volume of bookings affected the refund process has taken longer than we had anticipated. We appreciate your patience and understanding throughout the whole process. We would like to reassure you that these were unusual circumstances. We have located the booking, and we can see that the Customer Care Team has been dealing with your refund request and that it has been escalated to our Senior Team. Please rest assured that you will receive your refund from us, and we will send an email confirmation once the refund has been processed. With kind regards

Was all ok but when I booked the following day the amount had increased! 🤔🙄 If I’d been told the day before I would have booked it there and then. Amy was ok but think this detail Might have made a difference. 🤷‍♀️

Thank you for your review, Mrs. Hodgson. We are sorry to hear that the price had changed when you went to book your holiday. Unfortunately, prices are fluid, until you confirm the booking. We trust that you have received your booking confirmation and that you were happy with the service that you received when you confirmed the booking? Should you require any further assistance, please do not hesitate to contact our Customer Care Team. With kind regards,

Iglu cruise rebooking after Corona cancellations

Re-booking was easy and staff very helpful, Katherine explains well and make it simple 

Great to hear from you. We are so pleased to hear you were happy with the service you received from Katherine while booking your upcoming cruise. Thank you for your booking and for taking the time to provide us with your positive feedback. Kind Regards.

Excellent service quick and very easy…

Excellent service quick and very easy to understand would like to say thank you and would definitely book with them again

It is great to hear you were happy with the service you received while booking your upcoming Cruise with us. Thank you for your booking, Sharon, and for taking the time to provide us with your positive feedback. Kind Regards.

Brilliant service

Brilliant service , with all the restrictions in the present climate , having had to move our cruise for the second time . Charlotte the agent we spoke to couldn’t have been more pleasant or helpful 😁 thank you so much

Great to hear from you, Kathryn. We are so pleased to hear you were happy with the service you received from Charlotte while booking your upcoming Royal Caribbean cruise. Thank you for your booking and for taking the time to provide us with your positive feedback. Kind Regards.

Very helpful and excellent knowledge.

It is great to hear you were happy with the service you received while booking your upcoming Celebrity Cruise with us. Thank you for your booking, Brian, and for taking the time to provide us with your positive feedback. Kind Regards.

The rep I spoke to was very helpful and…

The rep I spoke to was very helpful and arranged a new cruise for me using the FCC. I couldn't have booked this myself I wouldn't have known where to begin. Thank you.

Recommended by a friend

Recommended by a friend, 1 phone call and all sorted with email confirmation within minutes

Seren was very helpful

Seren was very helpful. We are looking forward to our cruise in September

We are so pleased to hear you were happy with the service you received from Seren while booking your upcoming cruise. Thank you for your booking and for taking the time to provide us with your positive feedback. Kind Regards.

Easy to book online

Easy to book online, all info needed to decide was there.

I booked a staycation we did struggle…

I booked a staycation we did struggle with dates and cruises as my daughter was coming but Michael was very helpful and found us a good stateroom. Nothing was too much trouble definitely use Iglu again

Lovely to read your feedback, Scott. We are so pleased to hear you were happy with the service you received from Michael while booking your upcoming Royal Caribbean cruise. Thank you for your booking and for taking the time to provide us with your positive feedback. Kind Regards.

Maddy was excellent and good humoured…

Maddy was excellent and good humoured throughout a very long (93 minute) process. She stayed on well after closing time to make sure we got the booking absolutely the best it could be. That involved sending at least four different summaries as members of our group decided whether to join us. A lovely lady snd we’d be happy to see her on the cruise if she makes it.

Date of experience : July 04, 2021

We are so pleased to hear you were happy with the service you received from Maddie while booking your upcoming cruise. Thank you for your booking and for taking the time to provide us with your positive feedback. Kind Regards.

Quick & easy booking

Just booked a cruise with Kerri at Planet Cruise (Iglu). It was a quick & easy process on the phone - just what you want when time is precious.

Great service as always

Great service as always. Knowledgeable and pleasant to deal with.

This is the first time that I have book…

This is the first time that I have book with Iglu and so far I cannot fault them. The Advisers have been so helpful and everything has gone very smoothly.

We are pleased to hear you were happy with the service provided by our customer care team on your recent contact with us. Thank you for taking the time to provide us with your feedback. Kind Regards.

Just booked a cruise the lady was so…

Just booked a cruise the lady was so helpful & made it easy for us as we are in our 70s & not very knowledgable with IT to book on line

It is great to hear you were happy with the service you received while booking your upcoming Princess Cruise with us. Thank you for your booking, Jennifer, and for taking the time to provide us with your positive feedback. Kind Regards.

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IgluCruise   Reviews

In the Cruise agency category

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Reviews 4.8.

44,412 total

Most relevant

Excellent customer service

Booked cruise over the phone and so glad I did, after getting to the payment screen online my phone was playing up for the payment to go through. I called and after not holding for long at all was greeted with a very friendly lady, her kindness and attitude was over and above and made me look forward to my cruise even more so than I was. She was very knowledgeable about the ship and gave amazing reviews, went through the booking without any rush and took payment.

Date of experience : 30 April 2024

IGLU & LIAM for a perfect cruise

Liam was very a personable agent & seemed quite knowledgeable about the many queries we raised re the P&O booking we enquired about. He was very helpful in completing our booking. Will definitely book with IGLU & LIAM again.

Date of experience : 07 May 2024

Wedding cruise booked

We have booked our cruise that we are getting married on through iglu cruises. Our agent Stuart Mulvey at iglu was so much help made the process very smooth and made us feel confident booking a group booking.

Date of experience : 27 April 2024

Katie is great

Our travel consultant Katie was absolutely first class. Informative, knowledgable, helpful and able to provide first hand advice from the ship to trips to take when in port. Sooooo looking forward to cruising on 18 May with my parents armed with information from Katie.

Date of experience : 06 May 2024

Would like to have spoken to someone, and not be all online!

We needed to talk to Iglu when booking a cruise! You were able to book online a P&O cruise for us from Birmingham airport, but then pass us straight on P&O and this caused difficulty in filling in the information!

Date of experience : 28 April 2024

Individualised personalised service. Perfect

Clear pricing. Online discount which couldn't be beaten. Holiday choice was confirmed by email with helpful contact information. Telephone contact following an email exchange was helpful and personal which allowed me to make an informed choice. Fabulous service, thank you Chris 👍

Kelly was superb, very helpful and professional

Kelly was superb and very quickly picked up on our requirements for a cruise. She then gave us several options to choose from and kept looking when we could not decide. She quickly responded with emails and phone calls and quotes. Kelly was extremely helpful and professional. At all times I felt she had our best interests at the core of her doing her job well. Nothing was too much trouble. her help and patience led us us to complete on a booking we could not source ourselves easily. Thank you Kelly.

Once through good service

Took a while to get through on the telephone but once I was put through to Kevin Anderson he was very knowledgeable, helpful & professional. He explained things well & gave me some useful tips for the trip.

Date of experience : 04 May 2024

How wonderful to have Sam booking our…

How wonderful to have Sam booking our February 15th 2025 cruise …She was so knowledgeable helpful and so informative …such an asset to your company …Her amazing telephone manner helped us to decide on booking our cruise with your company …Many thanks Sam xx

Fantastic experience

The whole booking experience could not have been easier. Staff were competent and helpful and answered all questions as we completed the process. Too marks all round.

Date of experience : 29 April 2024

Very Helpful, nothing too much trouble

We spoke to Mark Saxton, quite late in the evening. He took all our details and arranged to phone us back the next day. True to his word, he phoned the following afternoon. He was very helpful and sorted everything out that we required. I would recommend using Iglu Cruise.

Date of experience : 03 May 2024

We booked our cruise this evening over…

We booked our cruise this evening over the phone with Luke, he was very polite and professional, took time to listen to our needs and questions before talking us through the cruise from the outbound flights to the return flights. Not been on the cruise yet but will definitely use this service again.

Date of experience : 05 May 2024

Booked this cruise Britannia 2026…

Booked this cruise Britannia 2026 online using Iglu website all done within 5min.Had been looking at Iglu website regarding this cruise so I knew what I wanted to book. Have been booking online for a number of years now mainly using Iglu

Cara was 5*

Cara was absolutely fantastic. She took the time to make sure our booking was smooth and that we got exactly what we wanted. I would definitely rate Cara's customer care 5*'s

Iglu Booking

1. My all was quickly answerer 2. The agent (Kallum) was easily understood 3. Kallum was efficient, friendly, helpful 4. Kallum was a pleasure to deal with and made the booking experience go very smoothly

Great Customer Service.

The customer service was brilliant, made booking the right cruise easy. Sarah H was excellent, made the whole process pain free, was very patient and helpful.

Phone call was answered by a person not…

Phone call was answered by a person not a machine that was a great start along with good advice and information needed to make your booking simple and easy then followed up by some promting emails for any lose ends, perfect.

Website easy to use and like the way…

Website easy to use and like the way itinerary shows as a small map on leading page. When making enquiry staff very helpful and informative well done Iglu

Date of experience : 01 May 2024

When I phoned to book my 2025 cruise.

When I phoned to book my 2025 cruise I found the staff both friendly and knowledgeable also was very helpful with the many questions I had at the time of booking..

Helpful & friendly

Jade was extremely helpful in contacting me. I had difficulty getting through & she showed initiative by sending me an appointment time. Very friendly and offering advice, I’m impressed with Iglu’s service so far.

Date of experience : 02 May 2024

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• Iglu Cruise

Tips to find the best value cruises with Iglu Cruise

• Iglu offers cruises all around the world, from the sunny Pacific to the icy Arctic. It can make narrowing down the options a bit overwhelming. Not sure where to start? Iglu's 100+ inhouse agents have cruised to thousands of ports, and tested out most ships currently sailing. Why not call to ask for some tips?
• Most Iglu cruise packages cover all your meals, even if 'full board' isn't expressly stated on the website - be sure to keep this in mind when shopping around.
• As a completely independent agent, Iglu isn't financially connected with any cruise line. It means any advice you receive isn't skewed to a certain operator - just the best tips, tailored to you.

Iglu Cruises

As the UK's largest independent cruise agent, Iglu offers deals to more than 3000 ports, 30 destinations and 25 cruise lines. From a blissful Caribbean break to an exotic exploration of South East Asia, it's all there for the taking. The Iglu offices are home to 100 dedicated inhouse agents. Between them, they've cruised to thousands of ports around the globe on almost every cruise ship sailing. It means their expertise is top-drawer - exactly what you need when you're booking that dream holiday. Iglu Cruise is a completely independent cruise agent, not connected with any cruise line or operator. This allows its 100+ sales agents to be totally impartial when advising on cruise options - good to know! The best bit? Any holiday you book with Iglu comes completely ATOL- and ABTA-protected, and the Iglu team will be around to assist you with your trip from the moment you book to the moment you get back to home soil.

P&O Cruises

Last minute cruises, deals in 2025, popular iglu cruise destinations, different types of cruises with iglu, cruise from the uk.

These cruises usually depart from Southampton, so all you have to worry about is getting there in time for check-in. The simplicity of this option means you don't have to deal with the stress of international airports, and can simply switch straight into holiday mode from the minute you board the ship. Often these cruises will explore less far-flung destinations - think Belgium, France or Guernsey. For cruises heading further afield, cruise-only options can mean more time spent at sea - but this won't be a problem if your ship has plenty to keep you entertained.

If a jam-packed itinerary is important to you, then a fly-cruise might be the best option. These deals include international return flights to the city your cruise will depart from - so instead of having to sail all the way to the Caribbean, for instance, you fly straight there to board the ship. If your dream cruise involves seeing as many sights as possible - with the ship merely acting as your base - then a fly-cruise might be your best bet.

Cruise and Stay

Can't decide if you should try a cruise, or park up on a sun-soaked beach somewhere? Why not both! Cruise-and-stays offer the best of both worlds, incorporating a period of cruising (often seven nights) with a few extra nights in a hotel tacked on before or after. This stay is a great way to ease into holiday mode after a stressful time at home, or embrace a change of pace following days spent at sea. Think a Mexican Riviera cruise followed by a glitzy Vegas stay, or a glamorous stint in Barcelona following a jaunt around the Canaries!

River Cruise

A great way to see European cities or parts of Asia, river cruises take you right to the heart of each destination. You could be soaking in a Budapest thermal bath, sipping wine in Lyon or visiting Vienna's dazzling opera house. With the vessels often much smaller in size than those which sail at sea, you'll experience a slightly more intimate atmosphere.

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IgluCruise   Reviews

In the Cruise Agency category

Visit this website

Company activity See all

Write a review

Reviews 4.8.

44,412 total

Most relevant

Excellent customer service

Booked cruise over the phone and so glad I did, after getting to the payment screen online my phone was playing up for the payment to go through. I called and after not holding for long at all was greeted with a very friendly lady, her kindness and attitude was over and above and made me look forward to my cruise even more so than I was. She was very knowledgeable about the ship and gave amazing reviews, went through the booking without any rush and took payment.

Date of experience : 30 April 2024

IGLU & LIAM for a perfect cruise

Liam was very a personable agent & seemed quite knowledgeable about the many queries we raised re the P&O booking we enquired about. He was very helpful in completing our booking. Will definitely book with IGLU & LIAM again.

Date of experience : 07 May 2024

Wedding cruise booked

We have booked our cruise that we are getting married on through iglu cruises. Our agent Stuart Mulvey at iglu was so much help made the process very smooth and made us feel confident booking a group booking.

Date of experience : 27 April 2024

Katie is great

Our travel consultant Katie was absolutely first class. Informative, knowledgable, helpful and able to provide first hand advice from the ship to trips to take when in port. Sooooo looking forward to cruising on 18 May with my parents armed with information from Katie.

Date of experience : 06 May 2024

Would like to have spoken to someone, and not be all online!

We needed to talk to Iglu when booking a cruise! You were able to book online a P&O cruise for us from Birmingham airport, but then pass us straight on P&O and this caused difficulty in filling in the information!

Date of experience : 28 April 2024

Individualised personalised service. Perfect

Clear pricing. Online discount which couldn't be beaten. Holiday choice was confirmed by email with helpful contact information. Telephone contact following an email exchange was helpful and personal which allowed me to make an informed choice. Fabulous service, thank you Chris 👍

Kelly was superb, very helpful and professional

Kelly was superb and very quickly picked up on our requirements for a cruise. She then gave us several options to choose from and kept looking when we could not decide. She quickly responded with emails and phone calls and quotes. Kelly was extremely helpful and professional. At all times I felt she had our best interests at the core of her doing her job well. Nothing was too much trouble. her help and patience led us us to complete on a booking we could not source ourselves easily. Thank you Kelly.

Once through good service

Took a while to get through on the telephone but once I was put through to Kevin Anderson he was very knowledgeable, helpful & professional. He explained things well & gave me some useful tips for the trip.

Date of experience : 04 May 2024

How wonderful to have Sam booking our…

How wonderful to have Sam booking our February 15th 2025 cruise …She was so knowledgeable helpful and so informative …such an asset to your company …Her amazing telephone manner helped us to decide on booking our cruise with your company …Many thanks Sam xx

Fantastic experience

The whole booking experience could not have been easier. Staff were competent and helpful and answered all questions as we completed the process. Too marks all round.

Date of experience : 29 April 2024

Very Helpful, nothing too much trouble

We spoke to Mark Saxton, quite late in the evening. He took all our details and arranged to phone us back the next day. True to his word, he phoned the following afternoon. He was very helpful and sorted everything out that we required. I would recommend using Iglu Cruise.

Date of experience : 03 May 2024

We booked our cruise this evening over…

We booked our cruise this evening over the phone with Luke, he was very polite and professional, took time to listen to our needs and questions before talking us through the cruise from the outbound flights to the return flights. Not been on the cruise yet but will definitely use this service again.

Date of experience : 05 May 2024

Booked this cruise Britannia 2026…

Booked this cruise Britannia 2026 online using Iglu website all done within 5min.Had been looking at Iglu website regarding this cruise so I knew what I wanted to book. Have been booking online for a number of years now mainly using Iglu

Cara was 5*

Cara was absolutely fantastic. She took the time to make sure our booking was smooth and that we got exactly what we wanted. I would definitely rate Cara's customer care 5*'s

Iglu Booking

1. My all was quickly answerer 2. The agent (Kallum) was easily understood 3. Kallum was efficient, friendly, helpful 4. Kallum was a pleasure to deal with and made the booking experience go very smoothly

Great Customer Service.

The customer service was brilliant, made booking the right cruise easy. Sarah H was excellent, made the whole process pain free, was very patient and helpful.

Phone call was answered by a person not…

Phone call was answered by a person not a machine that was a great start along with good advice and information needed to make your booking simple and easy then followed up by some promting emails for any lose ends, perfect.

Website easy to use and like the way…

Website easy to use and like the way itinerary shows as a small map on leading page. When making enquiry staff very helpful and informative well done Iglu

Date of experience : 01 May 2024

When I phoned to book my 2025 cruise.

When I phoned to book my 2025 cruise I found the staff both friendly and knowledgeable also was very helpful with the many questions I had at the time of booking..

Helpful & friendly

Jade was extremely helpful in contacting me. I had difficulty getting through & she showed initiative by sending me an appointment time. Very friendly and offering advice, I’m impressed with Iglu’s service so far.

Date of experience : 02 May 2024

• Latest News

Iglu Cruise reportedly put up for sale with £100m price tag

Iglu Cruise has reportedly been put up for sale by minority shareholders Lloyds Development Capital (LDC) with a potential price tag of £100 million.

Lloyds Banking Group’s private equity arm LDC – which took a minority shareholding in Wimbledon-based Iglu.com’s cruise business in 2015 – is said to have hired investment bankers from Rothschild to oversee an auction of the cruise brand.

According to  The Sunday Times,  the move comes as demand for its holidays recover from the pandemic after the cruise industry saw an uptick in business in 2023.

Quoting “city sources”, the newspaper said the company’s owner was likely to want to sell the business for a valuation around 10 times forward earnings.

Adjusted earnings before interest, tax, depreciation and amortisation (EBITDA) for the brand’s cruise and ski businesses was £8.9 million last year.

Iglu Cruise ‘focussed on continued growth’ amid speculation

However, a spokesperson for Iglu.com told Cruise Trade News the brand doesn’t “comment on speculation in the press” and the business is “focused on continued growth in this very busy trading period”.

“On the back of a record-breaking Black Friday, preparation is well underway for a strong start to 2024 for the leading cruise and ski travel agency. We are looking forward to continuing to deliver exceptional service to our customers, and to supporting our partners, in 2024 and beyond.”

Earlier this year, senior vice-president for global supply Simone Clark announced she was stepping down after 19 years at the agency.

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