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Book group fares from the USA, Canada and Bermuda with ease, with the British Airways Groups Travel Hub.

When it comes to booking group travel, we are the airline of choice thanks to our vast route network and exceptional reputation.

Plus, an even greater choice of worldwide destinations are in reach via their strategic partnerships with one world carriers. Our specialist trade-only service allows you to quote, book and manage your flights 24/7, along with a whole host of other benefits.

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If you booked with a travel agent or on travel website

How do I get help with my booking / ticket if I had booked it with a travel agency/online travel company?

The travel agent/travel website that made your booking with is the "owner" of your reservation and is responsible for helping you before or during your journey, as part of your contract with them. This should include making any changes you need, correcting a ticket if there's a spelling mistake in a name, or cancelling your tickets if you're unable to travel, as well as providing other travel advice and adding service requests.

The following extra pieces of information might help you: * You will need your British Airways booking reference to be able to use our  ba.com 'Manage My Booking' system - your travel agent will have this, and it should be mentioned in the emails/documents they send to you. In compliance with data protection regulations, we're unable to provide this reference to you - you must contact your agent. * If you a query with your baggage allowance (maybe your email e-ticket receipt from the agency shows a different allowance than the  baggage information you have read on ba.com), please ask your agent - it could be that either their documentation needs updating, or maybe the conditions of your ticket are different than what you expected. * The agency will be issuing your ticket , so if there are any problems using our  ba.com check-in facility because our system can't find your ticket number for the flight, you must contact your travel agency to ensure they add it so our systems can see it.

* If you have an Executive Club or On Business membership number , your agent should always add it into your booking so that your rewards are automatically credited to you, and your flight will show in your account on ba.com....and please let them know how your name appears on your account so they can match it.

Our Customer Support teams will need to complete UK Data Protection validation if you do ring them and your booking was made with a travel agency - can you please make sure you have your passport details to hand when you phone them, as this information will be part of that required.

(Any text in blue is clickable and will take you to relevant sections/pages of ba.com )

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Published answers.

• Correcting or changing the name on a ticket
• Your e-ticket receipt - before you travel / during your journey
• Reconfirming British Airways flights
• Correcting your ticket after a change in your booking
• How your name appears in your booking - double-barrelled names / middle names / spaces between names

Finding your booking reference

Your booking reference is a series of six letters and numbers used by the airline to uniquely identify your booking. Note British Airways references do not contain the numbers 1 or 0. See examples below.

Please check the type of ticket you have and locate the booking reference as shown.

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British Airways Rules On Ticket Name Changes & Corrections

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When it comes to making ticket name changes and corrections on British Airways, understanding the process and the airline’s policies is essential. This comprehensive guide will cover everything you need to know about name changes and corrections for BA flights.

However, a word of caution as not all airlines are the same when it comes to a name change. Take for example the  Student who changed his name by deed poll to avoid the extortionate admin fees on Ryanair.

Table of contents

Name corrections, name changes, package holiday name changes, bookings with other carriers, avoiding name corrections, how to make changes to the name on a ticket, changing or cancelling package holidays online, contacting british airways, name corrections vs. name changes.

It’s crucial to understand the difference between name corrections and name changes, as they are not interchangeable terms. A name correction allows the airline to correct the name on the ticket to match your passport or other government-issued documents for misspellings, married/maiden/divorced names, legal names, secondary last names, inverted names, and discrepancies in gender or age. On the other hand, a name change implies a complete or partial change of the passenger’s name.

Note that entire name changes are not allowed, as tickets are non-transferable.

Suppose there’s a spelling mistake or a name mismatch with your passport. In that case, you can usually correct it easily over the phone, provided British Airways operate all flights on the ticket. BA doesn’t charge for this type of change, but if the taxes, fees, carrier-imposed charges, or fuel surcharges have changed since the booking, you’ll need to pay the difference. Be prepared to send copies of documents if the Customer Support team requests them.

For information on married name changes, refer to the British Airways help page: Married Name Change

For more details on correcting or changing the name on a ticket, visit: Correcting or Changing the Name on a Ticket

Keep in mind that updating or correcting a name in the Advance Passenger Information (API) will not change the e-ticket.

If you booked through a travel agent or travel website, contact them directly, as British Airways can’t change the tickets they issued.

If you booked through British Airways, either online or on the phone, call their customer support to request a name correction.

If you wish to change the name of a person booked to travel, British Airways offers a 24-hour cooling-off period during which you can cancel the booking and receive a full refund if the booking was made directly through British Airways. After this period, flight-only tickets are non-transferable, and you’ll need to cancel the original booking and make a new one for the new traveller (at current ticket prices). The cooling-off period doesn’t apply to the following bookings:

• Bookings are made on a flight leaving within 24 hours of the time you book.
• Bookings where immediate payment isn’t required.
• Package bookings or flights booked with hotels, car hire, transfers, or experiences.

For package holiday bookings, a £100 fee applies for name changes . Please contact the Customer Support team for assistance.

British Airways can only action name corrections for bookings on BA mainline flights, BA CityFlyer, SUN-AIR of Scandinavia A/S, Aer Lingus prime flights, American Airlines prime flights (excluding booking classes U, T, R, X, and Z), and Iberia flights operated by Iberia, Air Nostrum and Iberia Express.

They cannot help with name corrections if the itinerary includes segments on other carriers or codeshare flights.

For more information on British Airways’ name correction policies, refer to the following page: Name Corrections

To avoid the need for name corrections, make sure to enter your full first name and spell your name as it appears on your passport when making your booking. We recommend avoiding the use of initials.

If you need to make a name change or correction, follow these steps based on how you booked your ticket:

• If you booked through a travel agent or travel website, contact them directly, as British Airways cannot change tickets they issued.
• If you booked through British Airways (online or over the phone), call their customer support to make the name change or correction.

Remember to have your booking details and supporting documents ready when contacting the customer support team.

Currently, it’s not possible to change or cancel package holiday bookings online . Please call the British Airways Customer Support team for assistance.

For further support and information on name changes and corrections, contact your local British Airways office or visit their official website.

In summary, understanding British Airways’ policies and procedures for name changes and corrections can help ensure a smooth and hassle-free travel experience. By following the guidelines outlined in this comprehensive guide, you’ll be well-equipped to handle any name-related issues that may arise during your journey.

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Canceled flight? How to understand and use a British Airways Future Travel Voucher

If you've canceled upcoming travel booked through British Airways because of coronavirus and its associated travel restrictions, you may have received a credit voucher for the amount you originally spent, which BA calls a Future Travel Voucher. It's important to note that if BA canceled your flight, rather than you doing the canceling, you are legally entitled to a refund rather than a voucher. However, if you did the canceling, you'll likely be given one of these vouchers for future travel.

We've had a number of confused readers contact us about how to both understand what they have received and how to use it.

We spoke to British Airways about this and here are some tips.

Related: Rebooking, voucher or refund? What's your best option for upcoming British Airways flights?

How do I find my Future Travel Voucher?

Vouchers are sent to customers by email only to the address associated with the canceled booking. A different voucher will be issued for each passenger (to the lead email address), so if you are canceling a booking for two passengers you should receive two vouchers.

These vouchers are not displayed in your Executive Club account , so BA has advised us that the only way to find your vouchers is to check your emails. If you're having trouble locating your voucher, try searching 'Future Travel Vouchers'.

This is a frustrating situation, as it means some travelers may forget they even have a voucher if it's buried among hundreds of British Airways promotional emails.

If you have canceled multiple bookings, you will have multiple different vouchers — I already have six. Unfortunately, there's no easy way to collate them. You might want to consider entering the details into a password-protected spreadsheet or shared document for ease of reference.

What information can I find on my Future Travel Voucher?

About the only useful information in the voucher email is the voucher number, which begins with 125, followed by 10 unique digits (i.e. 125-1234567890). The email with your voucher does not show the value of the voucher or the expiration date. It does show the original booking reference number (PNR) that the voucher represents.

Once you're ready to redeem the voucher, you'll have to call BA to do so — which, at this time, is not advisable given long hold times. You'll have 12 months to use the voucher from the date of the first flight in your original booking.

How much is my voucher worth?

British Airways has advised us that the only two ways to determine the value of your Future Travel Voucher are to:

• Look up the value of your original booking it relates to, using the PNR in the voucher email. The voucher value is for the same amount; or
• Call British Airways to ask.

If you are creating a spreadsheet for your voucher details, include the value of each voucher as you calculate it. You cannot look up the value online aside from entering the PNR from the original booking, and the information is also not included in the email with the voucher number.

Related: When is it time to call your airline?

How do I use my voucher?

You can only use your Future Travel Voucher by calling British Airways.

Expect long wait times if you are calling anytime soon, as thousands of other passengers cancel and defer their upcoming travel. You can also use multiple vouchers per new booking if the new booking costs more than the value of the voucher. If your new booking does not use up all the value of the Future Travel Voucher you are using, just to add an extra layer of complexity, you cannot use that voucher for other bookings — a new voucher will be emailed to you for the remaining amount.

What can I use my voucher for?

Your voucher can be used to travel to any destination in the British Airways network including partner airlines, as long as it's a British Airways-marketed route with a BA flight number. It can also be used on a British Airways Holiday.

Related: What are codeshare flights and how do they work?

When does my voucher expire?

Unlike a Companion Voucher that shows up in your Executive Club with a clear expiration date, you have to work out the expiration date of your Future Travel Voucher by looking up your original booking using the PNR in the voucher email. The voucher expires 12 months after the departure date of your original booking. And like with a Companion Voucher you must book and travel before the expiration date.

I would recommend setting calendar reminders for the date that is three months before the expiration date of the voucher, and then another reminder for two months before so you don't forget to book and travel before it expires.

What happens to my canceled award bookings?

In line with British Airways' Book With Confidence policy, award bookings made with Avios can be canceled for no fee, just like cash bookings. If you cancel a redemption booking without paying a cancellation fee you will receive the fees, taxes and surcharges you paid when making the redemption as a Future Travel Voucher, as well as the Avios back into your Executive Club account.

However, you can ordinarily cancel a redemption booking for a $44 per person cancellation fee and receive the fees, taxes and surcharges refunded back onto the card you used to pay for them originally. That has not changed . If you pay the cancellation fee, you can receive a refund back onto your card. If you instead want to avoid paying a cancellation fee you will receive this amount as a Future Travel Voucher.

Bottom line

I appreciate British Airways had to very quickly develop a system to allow thousands — if not millions — of bookings to be canceled as its IT systems and staff are swamped with unprecedented changes to how the airline operates. That being said, the current Future Travel Voucher system as it stands now is incredibly customer unfriendly. Between looking through your inbox for the voucher, having to look up the value of it, remembering the expiration date and having to call the airline to use it, there's a lot of room for error in letting these vouchers go to waste.

If you have been issued more than one voucher, I would recommend creating some sort of spreadsheet document and set calendar reminders to piece together the critical information. That way, you can ensure you get all of the value out of each voucher you're given.

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British Airways and Global TravelWide collaborate to offer additional services, such as airport transfers, travel insurance, and more.

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Global TravelWide understands that every traveler is unique. Their personalized approach ensures that your journey is tailored to your specific preferences and requirements.

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In the era of the pandemic, navigating travel restrictions is crucial. Global TravelWide keeps travelers informed about the latest developments and ensures compliance with safety protocols.

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As air travel continues to evolve, Global TravelWide remains at the forefront, anticipating and adapting to emerging trends for a futuristic travel experience.

In the realm of British Airways travel, Global TravelWide stands out as a reliable partner, offering not just flights but a holistic travel experience. From expert guidance and cost savings to exclusive packages and personalized services, booking through Global TravelWide ensures a journey that goes beyond the destination.

Frequently Asked Questions (FAQs)

How do i book a british airways flight through global travelwide.

Global TravelWide offers online booking on their user-friendly platform. Simply select your preferences and follow the easy steps.

What exclusive offers does Global TravelWide provide for British Airways flights?

Global TravelWide curates exclusive deals and packages catering to various travel needs. Check their website for the latest offerings.

Can I contact a travel specialist for assistance with my British Airways booking?

Yes, Global TravelWide provides the option to contact a travel specialist for personalized assistance.

How does Global TravelWide ensure customer satisfaction?

Global TravelWide prioritizes customer satisfaction by offering seamless booking processes and comprehensive support throughout the travel journey.

What additional services are available for British Airways bookings through Global TravelWide?

Global TravelWide offers additional services such as airport transfers, travel insurance, and more to enhance your travel experience.

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Why british airways.

We’re the nation’s flag carrier, the airline that connects Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris in 1919.

Being able to stand proudly at the pinnacle of the aviation industry throughout our history is down to one thing: our people.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day.

Welcome to British Airways, where the sky is never the limit.

Where can you work?

We hire experienced commercial and ex-military pilots through Direct Entry. We also recruit future flying talent through our fully-funded annual training scheme, the Speedbird Pilot Academy.

If you’re a natural with people, and share our passion for outstanding customer service, it’s time to take your talent to the skies. Explore opportunities based at Heathrow, Gatwick and London City airports.

We’re on a mission to shape the future of air travel and become the world’s most trusted, data-driven digital airline. It’s all happening at our Head Office. Explore opportunities at our London HQ.

We know that every journey must start somewhere, and we’re ready to help your career take off. Here’s your chance to learn from some of the best talent in the business.

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Our ground staff play a crucial role keeping the British Airways fleet moving and getting customers where they want to go, safely and on time. When you become part of Ground Operations you’ll be working in a fast-paced, exciting and safety critical environment at London Heathrow. Join the Baggage & Logistics team as a Ground Operations Agent.

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Every colleague, whether above the wing or below, behind the scenes or overseas, has experienced their own unique journey. Originality is the spirit that keeps our airline soaring.

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Embracing diversity. Pioneering change. At British Airways, inclusion really does start with I. Our vision is one where we are all accountable, where each and every one of us can make a difference. 

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American Airlines Marks Record Quarter Amid Corporate Travel Snapback

Business travel is on a steady ascent, aligning with the resurgence observed in the leisure travel sector over the past three years. 

On Thursday (April 25),  American Airlines announced a record first-quarter (Q1) revenue of approximately $12.6 billion, with business travel showing robust growth, particularly among small- to medium-sized businesses. 

United Airlines  similarly  reported  a double-digit percentage increase in business demand quarter over quarter last week, underscoring strong corporate travel demand both domestically and internationally.

American Airlines CEO  Robert Isom highlighted this positive trend during a call with analysts and investors, noting “sequential improvement in the recovery of managed corporate travel and domestic business revenue growth,” outpacing capacity growth in the first quarter. 

This surge in business travel aligns with the strong performance of American Airlines’ loyalty and travel rewards program. In the first quarter of 2024, new loyalty member accounts surged by 60% compared to the same period in 2019, indicating a promising trajectory for the airline.

Underpinning this growth is American Airlines’ strategic investment in technology, particularly in enhancing digital servicing capabilities. The airline now boasts the capability to sell and digitally service approximately 95% of transactions, company executives said, significantly streamlining the customer experience.

Furthermore, the company reported a significant increase in bookings facilitated by modern distribution technology, rising from 51% to 81% between Q1 2019 and Q1 2024.

“Engaging directly with our customers through modern internet-based technology is where the industry is headed, and we’re leading the way,” Isom remarked. 

In another significant development, American is set to debut its  Preferred Agency Program , slated to kick off on July 11. This program, enabled by the  New Distribution Capability  (NDC), is part of the airline’s efforts to enhance digital selling and servicing experiences for travelers.

Agencies meeting the NDC threshold, including the use of Modern Retailing technology, are eligible to qualify for the program, which then enables travelers booking via approved agencies to continue earning AAdvantage miles and Loyalty Points.

“The vast majority of our agencies are currently in an NDC transition, and even bigger agencies are signing on for it because they realize the customer utility [of having] a digital selling and servicing experience,” Isom remarked. 

The airline’s commitment to modernizing travel experiences mirrors a broader industry-wide push toward digital transformation. United Airlines, for instance, has integrated generative artificial intelligence (GenAI) into its online platform to expedite customer search and improve flight status notifications. 

Meanwhile,  British Airways  has unveiled a 7 billion pound ($8.9 billion) transformation plan, leveraging advanced technologies to enhance the customer experience and optimize operational efficiency. Central to this initiative is the integration of AI and machine learning to facilitate punctual flight departures, ensuring smoother journeys for passengers.

Beyond digital enhancements, collaborations such as the initiative between  KLM Royal Dutch Airlines ,  Amsterdam Airport Schiphol  and global identity technologies provider  IDEMIA  demonstrate a commitment to leveraging innovative technologies, such as Digital Travel Credential and facial recognition, to streamline border control processes and enhance traveler convenience.

“Upon arrival at Schiphol Airport, participants pass through a special DTC ‘Tap & Go’ border gate,” a  post  on the Government of Netherlands website explained. “Participants then hold their passports against the border gate. If there is a match between the DTC and the offered passport and no peculiarities have emerged from previous checks, the participants can cross the border.”

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