Programme details

New Zealand School of Tourism

New Zealand Diploma in Tourism & Travel Management

This course provides essential skills in communication, marketing, environmental sustainability, māori culture, and creating premier visitor experiences, preparing you for diverse tourism job opportunities..

This qualification aims to equip the tourism and travel sectors with professionals capable of effectively implementing processes within the industry. Graduates will possess the knowledge and skills necessary to proactively enhance the visitor experience, thereby bolstering the tourism sector’s contribution to New Zealand’s economy. The qualification will also serve the community by enriching the experiences of visitors to New Zealand. Graduates will be prepared to provide exceptional visitor experiences across various organizations within the tourism and travel industries. They will have the ability to work autonomously and may take on leadership roles in shaping and directing strategic business initiatives within these sectors.

This course qualifies for points if applying for residency under the Skilled Migrant Category .

This course may qualify for the following visa rights:

Pursuing this course can lead to a variety of career opportunities in the travel, hospitality, and tourism sectors. Here are some potential career paths:

Front desk agent Tour guide Travel agent Customer service agent Concierge Airline sales manager Shore excursion staff

All international applicants must:

-Be a minimum of 18 years of age on day 1 of their course -Have completed Secondary School offshore, New Zealand Year 12 or have equivalent work experience -IELTS of 6 Academic with no band below 5.5 or NZQA equivalent

Subjects Business, Accounting, Management, and Commerce

Credits 120

Duration 32 weeks

International fees About $23,890

Location Christchurch , Hamilton , Auckland , Wellington

Qualification Type Diploma

Study level Level 6

  • Eligibility assessment
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  • International students
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nz school of tourism diploma

New Zealand School of Tourism

New zealand school of tourism is part of the new education group, a leading independent provider of vocational training . it is the country's largest private tertiary establishment that specialises in training programmes for careers in hotels, airlines, travel agencies, tourism companies, cruise ships, conferencing, and much more..

With significant industry partnerships and unique employment networks, NZST helps open doors for an exciting career in the travel and tourism industry in New Zealand and around the world. On offer are courses ranging from from Level 3 all the way to a Level 7 Bachelor degree, so you can gain an education in New Zealand that will help ensure your future success.

As a category one education provider (New Zealand Qualifications Authority ), New Zealand School of Tourism support their students from day one and students are encouraged to develop creative thinking and problem-solving skills.

New Zealand School of Tourism has seven campuses around New Zealand; Rotorua, Wellington, Hamilton, Christchurch, Dunedin and 2 in Auckland. For those keen on becoming a flight attendant, the Auckland Airport campus is a world class facility covering all areas of flight attendant training. You’ll learn a full sized 737 aircraft and in a 747 service trainer. This allows you to get a real hands on experience for this exciting industry.

Whether you are about to leave school, thinking about a career change or returning to work, the travel & tourism industry can offer you a challenging role in an exciting industry. Check out the courses on offer at New Zealand School of Tourism and see how they can help you launch your new career!

You can read more details about NZST below, or contact our team of education agents directly to get free advice about studying in New Zealand.

https://www.youtube.com/watch?v=Pu6AW_SH5jY

New Zealand School of Tourism course offerings for International Students

If you need help choosing your course and how to apply, contact our team here .

Hotel & Hospitality Management Diploma (32 weeks) Level 5

If you want a career in hospitality, hotels or resorts, this is the Diploma for you! The schools industry partners could see you working in the industry before you even graduate.

Diploma in Tourism & Travel Management (32 weeks) Level 5

The Travel & Tourism Diploma is the most exciting course on offer with modules such as Walt Disney, Marketing and Cruise Ship Tourism. You can even choose to go on a paid internship in tourism for the last 7 weeks of your Diploma.

Diploma in Tourism & Travel (1 year) Level 6

This diploma will prepare you for an exciting career in tourism and travel management. Covering everything from marketing and environmental sustainability through to Maori culture and how to structure a successful tourism venture.

Diploma in Hotel & Hospitality Management (1 year) Level 6

This diploma will prepare you for an exciting selection of employment options in a hotel or hospitality industry. Covering everything from marketing and financial management through to customer service and room division management.

Bachelor of International Tourism & Hotel Management* Level 7

Choose the Bachelor Degree if you want to truly immerse yourself in the Tourism Industry. You’ll work with the industry throughout your learning and be part of internships and projects. *Subject to NZQA approval.

Tourism, Hotel & Airline Operations Level 4

A unique course where you will learn and apply knowledge and skills across a range of tourism workplaces. Covering everything from travel agency operations to water transportation and cruising, you’ll have more choice and understanding of tourism careers.

Tourism, Hotels & Resorts Level 4

If you are considering a career in hotels, or involved in the organising, planning and managing of conferences, events, banquets and MORE, then this course will start you on your journey.

International Flight Attending Level 4

This course is a Flight Attendant Training Programme for those interested in a career as a flight attendant. The training you will receive will give you an in-depth understanding of the role and prepare you to apply to airlines.

Tourism, Airline & Flight Attending Level 4

The tourism industry offers a variety of roles including flight attending and roles with an airline or at the airport. A career as a flight attendant however, can take you all over the world.

Tourism, Travel & Airline Industry Level 3

This course provides an ideal entry into the world of travel and tourism. Whether you are are interested in working with an airline, travel agency, hotel, or any other tourism company, this course will give you the skills you need.

Auckland City Campus: Level 6360 Queen Street Auckland

Auckland Airport Campus: 3 Leonard Isitt Drive Auckland

Hamilton Campus: Level 8, 48 Ward Street, Hamilton

Rotorua Campus: 1178 Pukaki Street Rotorua

Wellington Campus: Level 2, Eagle Technology House, 135 Victoria Street Wellington

Christchurch Campus: 829 Colombo Street Christchurch

Dunedin Campus: Level 3, 9 Moray Place Dunedin

www.nzschooloftourism.co.nz

Get FREE help applying to study in New Zealand

We are an international agency designed to support students wishing to come and study in New Zealand . We wish to promote the invaluable education gained from stepping outside of your comfort zone and meeting new people from across the globe.

We are a highly respected agency with an in-depth, practical knowledge of the New Zealand education systems , as well as specific knowledge on the culture and day-to-day life in NZ.

Travelling can be a daunting experience for a young person or first-time traveller – especially when it involves moving to another country to study. But this can also be an uplifting, life-changing adventure and our job is to make that adventure as smooth and stress-free as possible.

Our services are of the highest standard – we will find the best pathway for you and your individual study needs, explain every step of the application process, guide you through the documents you will complete and recheck them before dispatching, ensuring nothing is overlooked.

After 24 hours of submission, we can let you know the status of your application.

  • Our services are FREE – we provide the following to all prospective students -
  • Help and advice on the most appropriate educational institute and course for your needs – how to apply, when to apply and where to apply.
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  • Support and information about living in NZ and what to expect – getting work, opening a bank account, getting health cover, public transport, student life and anything else that comes up.
  • Ongoing support on any questions or concerns that come up during your trip – anything from finding housing, to help to deal with culture shock, to the best places to sight see and enjoy new activities.

You are never alone – our agents look forward to hearing from you at any point in your adventure and are always there to give advice. We will guide you through the entire process from beginning to end and

We also give advice to students wishing to study in New Zealand at a tertiary level, students who wish to take a gap year, gain work placement, study a short course, complete an internship or just have a travel adventure – check out some of our pages for inspiring ideas on educational travel or contact us!

New Zealand School of Tourism

Entry Requirements

Level 3, 4 and 5 Entry Requirements. You must meet the following minimum requirements:

  • 18 years of age on day 1 of your course
  • 4 years of secondary school or equivalent work experience
  • Level 5 - IELTS Academic score of 5.5 with a band score no lower than 5 (or NZQA equivalent).
  • If you have successfully completed a programme at NZQF Level 5 or Equivalent: IELTS of 6 Academic with no band below 5.5 or NZQA (or NZQA equivalent).
  • Level 4 - General or Academic score of 5.5 and no band score lower than 5 (or NZQA equivalent).
  • Level 3 - General or Academic score of 5 with no band score lower than 5 (or NZQA equivalent).

English Language Proficiency

If you are serious about a career in the travel industry or particularly as an International Flight Attendant, good English can be very important. If you need to improve your English before you start studying with New Zealand school of Tourism, you can study with our English school in Auckland, then go onto to complete the travel course, flight attendant course or both!

Further entry requirements 

There may be other entry requirements depending on the course you choose. Contact us for more information.

New Zealand School of Tourism

Academic Internships & Work placements

New Zealand School of Tourism has extensive partnerships with tourism and hotel industry. In their partnership list is Air New Zealand, Auckland Airport, Ski Resorts Canada, Accor Hotels, Hobbiton, Millennium Hotels, Fullers Cruises, Skyline Enterprises, House of Travel and Disney Cruises - just to name a few places where our graduates can get full time roles.

To put it into perspective, students who study a Diploma program for at least one year have the opportunity to interview with the schools partners, for example Disney Cruise Lines and Broadmoor Resort, Colorado, USA. If successful, your role will start after you graduate.

Paid domestic as well as internships internships are available for Diploma and Bachelor students, which provides the opportunity to complete part of their study through this arrangement.

Additionally, national Job Fairs are their for students to meet potential employers and are held in various cities around New Zealand.

New Zealand School of Tourism

Teaching Methods

New Zealand School of Tourism uses a variety of teaching and learning methods, e.g. use group work and group presentations, so as not to disadvantage any learning style. Trainers use accelerated learning techniques in the classroom and are available to all students 30 minutes before class is due to begin and after class finishes. Classes are small, ensuring student get the support they need from their trainers.

About 95% of the student’s at the New Zealand School of Tourism are New Zealanders. This allows you to improve your English levels more quickly and you may even pick up a Kiwi accent!

Student Support

New Zealand School of Tourism is bound by the Code of Practice for the Pastoral Care of International Students published by NZQA. Class sizes are around 22 students, which means you will get individual attention and support, and staff have the knowledge, skills and relevant industry experience in order to deliver high quality education to students.

Additional, New Zealand School of Tourism has partnered with Sonder, a 24/7 personal safety and wellbeing service, to support all our international students. The Sonder app is for personal devices and has a number of features, like “Track My Journey” and “Check On Me”, that will help students live and study in New Zealand with confidence - if you are walking alone at night, going on a first date, or meeting up with a stranger to buy or sell goods, for example.

Furthermore, if you are feeling stressed, anxious, lonely, or simply don't know who to turn to, you can speak to Sonder’s multilingual support team anytime via live chat or phone, and they can even send in-person assistance if you need it.

You will receive an activation email or text shortly before orientation. If you don't get your email or text, you will be given a code to use at orientation.

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  • New Zealand Certificate in Tourism with a strand in Aviation Level 3
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The 1 Year Diploma in Tourism and Travel Level 5 provides graduates with the skills and knowledge to prepare them for a general management career, majoring in Aviation, Travel and Tourism.

The course focuses on skills in human resource management, marketing, strategic planning, research, finance, legislation and information technology, all of which are essential in these global industries.

Studying at Level 5 is fast-paced and challenging. The aim of this qualification is to provide you with as much industry knowledge as we possibly can within 1 year. A similar qualification could take years at university! Therefore this Diploma is perfect for people who want to become highly qualified in a short space of time.

nz school of tourism diploma

Qualification Outcomes:

  • ITC Diploma in Tourism and Travel Management

Course Start Dates:

Time to complete:, course fees:.

  • Domestic: $10,602
  • International: $15,850

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Level 4, ITC House, 9 City Road, Auckland Phone: 00 64 9 373 5510

Level 1, The Pavilions, Botany Town Centre, Chapel Road, Auckland Phone: 00 64 9 279 3525

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nz school of tourism diploma

nz school of tourism diploma

NEW ZEALAND DIPLOMA IN TOURISM AND TRAVEL

Diploma in Tourism and Travel  offers a business management view of New Zealand’s travel and tourism industry, focusing on identifying opportunities and enhancing communication skills for future industry leaders..

30 HOURS PER WEEK

9am - 4pm    i   monday - thursday, class times are subject to change under the discretion of crown institute of studies.

fees free

COURSE OUTLINE

This diploma-level course provides a broad overview of the NZ tourism industry. Emphasis is placed on developing strong business and workplace management, as well as communication skills, allowing graduates to become leaders of the industry. Graduates will have excellent knowledge of tourism operations, these include business systems, commercial aviation, finance and budgeting, trends in the tourism environment and understand market changes in the industry.

Course Delivery Method:

Face to face in a classroom setting, with elements of blended online learning.

THE COURSE CONSISTS OF THE FOLLOWING MODULES

Effective communication in travel & tourism, nz tourism sector, region-by-region, trends in the international tourism environment, tourism venture improvements, finance and budgeting, commercial aviation, workplace management and personal work ethics, business systems development.

Students are assessed through a mixture of written assessments, presentations and practical role plays. 

ADDITIONAL QUALIFICATIONS AVAILABLE (OPTIONAL):

• Crown Certificate in Cabin Crew • Pure New Zealand Specialist Certificate • Contiki Certificate • Blue Lagoon Cruises Certificate • Hawaii Tourism Certificate • Hong Kong Specialist Certificate • Tiare Tahiti Specialist Certificate • Pierre & Vacances Expert in Mountains in France Diploma • Online Travel Training (OTT) courses

COURSE TRIPS

All crown programmes include trips to relevant sites and destinations. these educational visits will allow you to interact with professionals in the industry and observe the work in the real work environment., upcoming intakes, 2024 course dates.

26 August 2024 - 22 August 2025

14 Oct 2024 - 19 Sep 2025

2025 COURSE DATES

3 Feb 2025 - 19 Jun 2025

10 Mar 2025 - 27 Feb 2026

28 Apr 2025 - 2 Apr 2026

21 Jul 2025 - 4 Jul 2026

13 Oct 2025 - 18 Sep 2026

2024 TERM BREAKS

14 Apr - 26 Apr 2024

7 Jul - 20 Jul 2024

30 Sep - 11 Oct 2024

2024 SUMMER BREAK

23 Dec 2024 – 3 Feb 2025

2025 TERM BREAKS

14 Apr - 25 Apr 2025

7 Jul - 18 Jul 2025

29 Sep - 10 Oct 2025

2025 SUMMER BREAK

22 Dec 2025 – 26 Jan 2026

entry requirements

Domestic student.

  • 18 years of age at course start date.
  • NCEA Level 3 or NZ Certificate in Travel level 4 or equivalent or at least one year work experience in the tourism or travel industries. 
  • Students who do not meet the entry requirements may be accepted at the discretion of the department head.

International student

  • 18 years of age or older at course start date
  • IELTS (General or Academic) 5.5 with no band lower than 5.0 (or NZQA approved equivalent)
  • 3 years of secondary school or equivalent work experience

Study & Work Programme

Try our study & work service explore career paths, gain work experience and earn extra cash while you study. your choice to take advantage of this optional service..

nz school of tourism diploma

What is included with Study & Work:

• Free professional training in employment skills and customer service from Function Staff, our Study and Work partners. • Paid part-time employment with Function Staff during your course. • Free 1-1 CV preparation, career advice and interview skills with Crown’s employment team. • A standard reference will be included at the end of your program.

Further STudy

Students who successfully complete this course may wish to continue their studies in any of the following:

If you successfully complete this course you may wish to continue your studies at degree level. You may be eligible for credits toward further study. Please ask us for details.

Career pathway, career options.

Careersnz is a useful careers resource for students

Employment Pathways

Find more employment options at Careers NZ

A qualification in this course can lead to great jobs such as:

Business Development Coordinator

Marketing & Promotions Coordinator

Travel & Trade Coordinator

Tourism Operations Supervisor

2024 COURSE FEES

Domestic students:.

Check your Fees Free Eligibility

nz school of tourism diploma

International Students:

Tuition NZ $17,960, Material NZ $1,500,

Registration NZ $250

Worldwide School of English

Worldwide School and Crown Institute collaborate closely to enhance each other’s educational services and offerings.  The same education group owns the two schools and has partnered to create English & Vocational Study pathways and short-term internship programmes for many international students.

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nz school of tourism diploma

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  • The New Zealand School of Tourism - Detailed Profile

The New Zealand School of Tourism

4 Courses Offered

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The New Zealand School of Tourism Logo

New Zealand School of Tourism is the country’s largest private tertiary establishment specialising in training programmes for the airline, travel and tourism industries. We’re also one of the oldest, helping Kiwis take flight in their tourism and travel careers for more than 35 years! 

The tourism industry

Our graduates have great career prospects and are participating in international and domestic internships with more than 100 students flying off to work overseas, and many more interning at some of the top tourism operators throughout NZ.

NZ School of Tourism students are in high demand and our strong connections throughout the industry means we're often the first port of call whenever job openings arise.

Doubling down on domestic tourism

The future of New Zealand tourism is also bright. The government is investing heavily in growing and improving domestic tourism, which is worth roughly $23b to the economy and has always been the cornerstone of our tourism industry.

Industry connections

New Zealand School of Tourism students remain in high demand and our strong connections throughout the industry means we’re often the first port of call whenever job openings arise.

Our students are participating in international and domestic internships, with more than 100 students flying off to work overseas and many more interning and working at some of the top tourism operators throughout NZ.

Auckland Branch

Courses offered by the new zealand school of tourism.

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Certificate in Tourism

Elevate your tourism game! Gain a deep understanding of NZ's tourism industry, special interest tourism, hotel and hospitality operations and more. Your tutors are industry experts and you'll learn from them in a fun and collaborative environment. Take that next step towards an exciting career in t...

  • Price Inquire Now
  • Start Date Inquire Now
  • Duration 16 Weeks

Certificate in Aviation (Flight Attending)

This course covers all things aviation, from grooming to customer service, safety and emergency procedures and more. Ideal for those dreaming of a career as a flight attendant or cabin crew member, or in airline operations.

  • Duration 14 Weeks

Diploma In Tourism & Travel Management

This programme includes modules in tourism marketing, sustainability in tourism, as well as a case-study on Disney World. Meaning you'll have heaps of fun while you learn how to channel your passion for tourism into a career.

  • Duration 32 Weeks

Certificate In Tourism (Aviation, Tourism And Travel)

Take off on an adventure with our tourism, travel, and aviation program! Gain customer service and communication skills, and learn about tourism destinations, aviation law, and more.

  • Duration 22 Weeks

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Private Training Establishment

New Zealand School of Food and Wine logo

New Zealand Certificate in Hospitality (Advanced) (Level 5) with strands in Accommodation, Food and Beverage Service, Catering Services, and Quick Service Restaurants

Level of Study

Certificate

The purpose of this qualification is: * To provide competent employees for the hotel sector who are able to work as supervisors overseeing the housekeeping, portering or reception areas in a hotel. * To provide competent employees for the food and beverage sector who are able to work as supervisors of food and beverage service operations in a bar or club, restaurant or establishment providing functions. * To provide competent employees for the catering services sector who are able to work as supervisors in a small team or work sole charge in Catering Services in hospitals, aged care facilities, student hostels, sporting and entertainment venues, cook chill production kitchens and mobile catering businesses of various sizes. * To provide competent employees for the quick service restaurant sector who are able to work as an assistant manager and/or manager in a Quick Service Restaurant. * To provide for those individuals who are employed as supervisors of accommodation services, food and beverage service operations, catering services operations, or quick service restaurant operations a credential that will enhance their employment opportunities across a range of establishments in the hospitality sector. * To establish standards of professional practice that can provide customers with confidence in a range of hospitality environments. The strands in this qualification allow graduates to specialise in a specific hospitality sector.

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COMMENTS

  1. New Zealand School of Tourism

    Learn valuable skills in travel and tourism, flight attending, or hotel management at NZST. Explore fees-free options, work placements, and upcoming open day events.

  2. Diploma In Tourism & Travel Management, Level 5

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  3. Tourism and Travel Management Diploma, Level 6

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    The qualification will benefit the community by enhancing New Zealand's tourism visitor experiences and bringing economic benefits to the country. Graduates will be able to deliver, and assist in supporting the delivery of, a quality visitor experience across a range of organisations in the tourism and travel industries.

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    Study the New Zealand Diploma in Tourism and Travel (Level 5) and develop the skills and knowledge needed to work in senior operator positions in the industry. You will learn how to enhance, deliver and support the New Zealand's tourism visitor experience across a range of organisations. Important. Two papers, TOUR5101 and TOUR5104, are open ...

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    The qualification will benefit the community by enhancing New Zealand's tourism visitor experiences and bringing economic benefits to the country. Graduates will be able to deliver, and assist in supporting the delivery of, a high-quality visitor experience across a range of organisations in the tourism and travel industries, taking full ...

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    Upon successfully completing the requirements you'll receive the award of: New Zealand Diploma in Tourism and Travel (Level 5) Locations. Tauranga. Next intake. Feb 2025 View more details. Study options. 1 year full-time, including holidays (if applicable) Part-time study available.

  11. Diploma in Tourism and Travel Management Level 5

    New Zealand Diploma in Tourism and Travel Level 5. The 1 Year Diploma in Tourism and Travel Level 5 provides graduates with the skills and knowledge to prepare them for a general management career, majoring in Aviation, Travel and Tourism. The course focuses on skills in human resource management, marketing, strategic planning, research ...

  12. New Zealand Diploma in Tourism & Travel

    This diploma-level course provides a broad overview of the NZ tourism industry. Emphasis is placed on developing strong business and workplace management, as well as communication skills, allowing graduates to become leaders of the industry. Graduates will have excellent knowledge of tourism operations, these include business systems ...

  13. New Zealand School of Tourism

    New Zealand School of Tourism New Zealand School of Tourism is part of the New Education Group, ... Diploma in Tourism & Travel Management (32 weeks) Level 5. The Travel & Tourism Diploma is the most exciting course on offer with modules such as Walt Disney, Marketing and Cruise Ship Tourism. You can even choose to go on a paid internship in ...

  14. New Zealand Diploma in Tourism and Travel (Level 6)

    New Zealand Diploma in Tourism and Travel (Level 6) About the Course. This full-time Level 6 Diploma course continues on from the Level 5 Diploma. It comprises eight closely-connected modules which are delivered over 36 teaching weeks, and expands on a student's skills and knowledge of the travel and tourism sectors that were learned in Level ...

  15. New Zealand Diploma in Tourism and Travel (Level 5)

    Entry criteria. A minimum of 14 NCEA numeracy credits at Level 1 or higher and 50 credits at Level 2 or above with at least 12 credits in each of 3 subjects, including a minimum of 8 literacy credits at Level 2 or higher; or Tertiary study; or Successful completion of a Level 3 or Level 4 qualification in tourism and travel Equivalent overseas qualification; and IELTS 5.5 with no band below 5. ...

  16. New Zealand Diploma in Tourism and Travel Level 5

    Domestic: $10,602. International: $15,850. Enquire now. Note: The 1 Year Diploma in Tourism and Travel Level 5 provides graduates with the skills and knowledge to prepare them for a general management career, majoring in Aviation, Travel and Tourism. The course focuses on skills in human resource management, marketing, strategic planning ...

  17. Diploma of Hotel and Hospitality Managment

    Summary. If you want a career in hospitality, hotels or resorts, this is the Diploma for you! Our industry partners both in could see you working in the industry before you even graduate. Explore the relationships in the tourism sector and how hospitality fits into the mix. Look at all the factors that impact on success in the industry, at both ...

  18. Travel And Tourism Course In New Zealand

    Diploma in Tourism and Travel Management. Level 6. 32 weeks. Covering communication & marketing, environmental sustainability, M ā ori culture and creating a world-class visitor experience, this course puts you in the best position to take your pick of tourism jobs. Find out more.

  19. NZ Diploma in Tourism & Travel LEVEL 5

    This diploma-level course provides a broad overview of the NZ tourism industry. Emphasis is placed on developing strong business and workplace management, as well as communication skills, allowing graduates to become leaders of the industry. Graduates will have excellent knowledge of tourism operations, these include business systems ...

  20. The New Zealand School of Tourism

    About Training Provider. Locations. New Zealand School of Tourism is the country's largest private tertiary establishment specialising in training programmes for the airline, travel and tourism industries. We're also one of the oldest, helping Kiwis take flight in their tourism and travel careers for more than 35 years!

  21. New Zealand Diploma in Hospitality & Tourism Management (Level 6)

    Study New Zealand Diploma in Hospitality & Tourism Management (Level 6) at New Zealand School of Food and Wine. Enrol Now!

  22. Hamilton Campus

    New Zealand School of Tourism Hamilton is located just 10 minutes walk from the city's transport centre, with excellent links to most suburbs and even further afield. ... Diploma in Tourism & Travel Management. Level 5. 32 weeks. Find out more. FREE Study Options. Certificate in Aviation (Flight Attending) Level 4. 14 weeks.

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    Welcome to The New Zealand School of Tourism. Whether you're keen on a career in travel and tourism, hotel management, flight attending, travel operations, or you just want to get out into the world, you won't be stuck in a classroom when you study with New Zealand School of Tourism. Our courses teach you valuable skills in an environment ...