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What is the time limit for registering a claim? You must lodge your claim within 30 days of your return to South Africa.

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Looking for help?

Manage your booking and check out the answers to the most common questions, check status and manage your booking, resend booking confirmation e-mail, manage your booking.

• check your booking number and status ,
• request a change in date for your trip,
• find out how to check-in online ,
• purchase luggage and priority boarding ,
• check the required documents and current safety rules in the destination country,
• check visa requirements and purchase your visa or ESTA,
• book accommodation with a discount, purchase insurance and rent a car .

Find a topic that interests you

Current information, why is payment for my booking split into two bank transfers for some airlines.

The carrier requires you to split the service charge into two separate steps. In the first step, you will pay for the ticket. In the second step, you will pay a service charge and any other services such as insurance purchased. You can access each step when you select your payment method.

How Does Ryanair Booking Verification Work?

If a low-cost airline such as Ryanair requires verification of your booking, you will receive an email – either from us or the airline – with all the relevant information along with a link to the verification form.

This is standard practice and your ticket is still valid. However, if you do not verify your booking prior to your flight, you will not be able to manage it or make changes. In addition, you will not be able to use online check-in and will have to pay to check-in at the airport at a cost of approximately €55 per person, per flight.

Before you begin your booking verification, please prepare the following:

• A device with a working camera that you will use during the verification,
• Your original payment card and identity document,
• Your flight booking number (you will find this in your e-mail or electronic ticket),
• Other details used to book the ticket, for example your mobile number and email address.

The verification form may consist of several steps, so please follow all the instructions on the airline's website. Enter the required information and give the necessary consent. The airline may also ask for a scan or photo of the ID document used to make the booking along with a photo of your face.

Find out more in this guide: Airline Booking Verification.

My flight has been cancelled. What's next?

If your flight has been cancelled by the airline, you are entitled to either a choice of new flight date, or a refund for your ticket. It is up to the airline to decide on the form of refund – you may receive a voucher, points to use or money, for example..

How you proceed depends on who handles your booking and who contacts you: eSky or the airline directly ( learn more about eSky bookings handled by airlines ). You will find information about who handles your booking in the email we send you with your airline ticket. When stated "You can check the current information regarding your booking here", this indicates that your booking is handled by eSky. If the message reads: "You can find the current schedule information on the airline's website" then your booking is operated directly by the airline.

Remember: Unlike scheduled airlines (for example, LOT or Lufthansa), some low-cost airlines do not have direct relations with other partners such as flight search engines or travel sales services such as eSky . As a result, some customers booking tickets for low-cost airlines via eSky are served directly by the carriers.

eSky has contacted me

If eSky has sent information about a flight cancellation to your email address, the refund procedure is as follows:

• We will inform you that the airline has cancelled the flight,
• We will contact the airline to find out what refund options are available to you,
• Once we have this information, we will send you a message detailing the available refund options; the type of refund will depend entirely on the airline,
• In the event of status changes or extended wait times, we will send you an email with relevant information,
• If your booking consists of more than one ticket, we will inform you of the available refund options in one or more separate messages.

Manage your booking in your account .

The airline has contacted me

If flight cancellation information was sent directly to your email address by the airline, the process for rescheduling or refunding is based solely on the airline's own policy. In this case, you will receive all information directly from the airline, including next steps, a list of available refund options and any further updates on your case. To obtain a refund, follow the information sent to you and contact the airline directly, e.g. by email or telephone.

Remember: Refunds for unused tickets include the cost of the ticket and airport fees. Other eSky services purchased alongside the ticket may not be refundable.

How long does it take to get a refund for a cancelled flight?

Waiting for a refund for an unused ticket? Rest assured that if the airline has agreed to this arrangement, your money will be with you soon. Waiting times depend entirely on the airline's decision and can take anywhere between three days and three months. Below, you will find information on who will contact you regarding your refund ( find out more about eSky bookings handled directly by the airline ).

• If your booking is handled by eSky (you can verify this as the email you received with your ticket will state "You can check the latest information about your booking here"), then we will send you information about your flight cancellation and take action on your behalf as soon as possible to obtain a refund for the ticket from the airline. We will obtain information about the form of refund offered by the airline and pursue the matter to its conclusion. We will keep you informed throughout this process.
• If your booking is handled directly by the airline (you can verify this as the email you received with your ticket will state "You can find the latest schedule information on the airline's website"), then you will receive all information about refunds, including available forms of refund and deadlines, directly from the airline in the email provided during the booking process. If you would like to know the current status of your claim, please contact the airline directly by email or telephone.

Remember: Refunds are typically processed much quicker if you choose a voucher or points to use against your tickets than if you choose to transfer money to your account or card. The availability of the refund option depends on the individual airline.

What documents are required for travel?

You will find a list of documents required for your trip in your account . Once logged in, access your booking details and check the "Documents required" section. The quickest way to access your account is to install the eSky app .

An identity card may be used for cross-border travel in the EU and some non-EU countries. To find out how this works in individual countries, please visit our website .

Why should I create an eSky account?

Your account allows you to manage your bookings quickly and easily. What does this mean?

In your account you can:

• check your booking number and status,
• request changes to your travel dates
• find out how to check in online
• purchase baggage and priority boarding
• check required documents and current security regulations for your destination country
• check visa requirements and purchase a visa or ESTA as applicable
• book discounted accommodation, purchase insurance and rent a car.

Read the article to learn more about your account options.

Your account can be created in just a few moments, either on our website or using the eSky app. If you don't already have the app, download it to access your bookings at any time.

How can I contact eSky?

There are three ways to do this:

If you need assistance during your trip , call the helpline.

You will find the hotline number and opening hours on your ticket.

If you are not yet travelling but would like to contact us about a booking , log into Your account . This will allow you to manage your booking and find all the information you need. If you do not have an account, create one and import your booking. To do this, enter your booking number in the field provided and click 'Add booking'.

Remember: Importing bookings into your account only works for bookings made using the same email address as your account.

Installing the eSky mobile app , gives you instant access to all functions.

• If you are not travelling but would like to contact us about something else , please use the contact form .

Check-in online

When will i receive my boarding pass and where can i find it.

Where to find your boarding pass or confirmation depends on whether you are contacted by eSky or the airline ( read more about eSky supported bookings ). You will find all the relevant information in the email we sent you with your ticket.

If the email states "You can check the latest information about your booking here" then your booking is handled by eSky. If your booking is handled directly by the airline, this message will read "You can find the latest schedule information on the airline's website".

Remember: Unlike scheduled airlines such as LOT or Lufthansa, some low-cost airlines do not have direct relations with other partners such as flight search engines or travel sales services such as eSky . As a result, some customers booking tickets for low-cost airlines via eSky will be served directly by the carriers.

I have been contacted by eSky or the airline, but I have purchased check-in with eSky.

Boarding passes and confirmations will be sent to the email address you provided at time of booking and will be available in your eSky account 24 to eight hours before your scheduled flight time . If you do not have an account, create one and import your booking. Enter your booking number in the field provided and click on "Add booking".

Remember: Importing bookings into your account is only possible for bookings made using the same email address as your eSky account. For instant access to manage your bookings, install the eSky mobile app .

If your trip consists of several flights, tickets or confirmations will be made available separately in your eSky account and sent in separate emails, 24 to eight hours before the departure of each flight .

Example no. 1

If you fly:

• from Warsaw to London on 6/1, 3.00pm,
• from London to Warsaw on 6/7, 7:00pm.

You will receive boarding passes or confirmations:

• for a flight from Warsaw to London on 5/30, 3:00pm at the earliest (6/1, 7:00am at the latest),
• for a flight from London to Warsaw on 6/5, 7:00pm at the earliest (6/7, 11:00am at the latest).

Example no. 2

• from Warsaw to Tenerife on 6/1, 9:00am, with a connecting flight in Barcelona on 6/1, 1:00pm (MultiLine flight),
• from Tenerife to Warsaw on 6/7, 12:00am, with a connecting flight in Frankfurt on 6/7, 6:00pm (MultiLine flight).
• for a flight from Warsaw to Barcelona on 5/30, 9:00am at the earliest (6/1, 1:00am at the latest),
• for a flight from Barcelona to Tenerife on 5/30, 1:00pm at the earliest (6/1, 5:00am at the latest),
• for a flight from Tenerife to Frankfurt on 6/5, 12:00am at the earliest (6/7, 4:00am at the latest),
• for a flight from Frankfurt to Warsaw on 6/5, 6:00pm at the earliest (6/7, 10:00am at the latest).

If your flight is less than eight hours away and you have not yet received an email with your boarding pass or check-in confirmation, please check your eSky account or your Spam folder to see which email address you provided at time of booking. It is possible that the tickets may have been sent to a different email address.

Remember: For flights that require additional information on the check-in form, boarding passes or confirmations are sent once this required information is completed. If you are travelling with more than one passenger, please ensure that you provide details for each passenger.

Once you have checked in online via the airline's website, you can l download your boarding pass, according to the airline's instructions.

Do I need to print my boarding pass?

To make sure you are able to board your flight, please download and print any boarding pass or check-in confirmation sent to you by eSky or downloaded from your account . You can also download this information and save it on a mobile device to take with you.

Check in online step by step

At check-in, you will be issued with a boarding pass to allow you to board the aircraft. Please note that it is mandatory to have your boarding pass downloaded and printed or stored on a mobile device when travelling with low-cost airlines such as Ryanair, Wizz Air or easyJet. Failure to do so will result in additional charges at the airport or denial of boarding.

The check-in procedure varies from airline to airline and depends on whether you are contacted by eSky or directly by the airline ( find out more about eSky bookings handled by airlines ). You will find the relevant information in the email we sent you with your ticket.

If this states "You can check the latest information about your booking here" then your booking is being processed by eSky. If the message states "You can find the latest schedule information on the airline's website" then your booking is being handled directly by the airline.

We will check in on your behalf. To do this, we will need your details and those of those travelling with you.

You will find a link to the data form on your ticket or in the "My bookings" tab of your eSky account. If you do not have an account, create one and import a booking. Enter your booking number in the field provided and click on "Add booking".

Remember: Importing bookings into your account is only possible for bookings made using the same email address as your eSky account.

• For instant access to your bookings, install the eSky mobile app . A link to the check-in form is also included in the email sent with your ticket.

Please complete the form as soon as possible. This will enable us to check you in and send your boarding passes or a confirmation of check-in as soon as the airline has opened it.

Remember: It may not be possible to prepare for check-in if this information is provided less than 24 hours before departure.

• If you do not provide us with your details in advance, we will remind you 72 hours before your scheduled departure. You will then receive a notification with a link to the check-in form.
• Your boarding pass or check-in confirmation will be made available in your eSky account 24 to eight hours before your scheduled flight time.
• We will also send your boarding pass or check-in confirmation 24 to eight hours before your flight to the email address you provided at time of booking. If your flight is less than eight hours away and you have not yet received an email from us, please go to your eSky account and download your boarding pass or confirmation, or check your Spam folder and make sure you are using the email address provided at time of booking.
• Boarding passes or check-in confirmation must be printed or saved on a mobile device and shown at the airport together with the ID used to check in.

Remember: If your trip consists of several flights, boarding passes or confirmations will be made available separately in your eSky account and sent in separate emails 24 to eight hours before the departure of each flight .

You will receive all the details for your online check-in from the airline. Check-in must be carried out on the airline's website using the email address you provided when booking with eSky.

Error during online check-in

Did you make an error when entering your passenger details on the check-in form or when checking in online? Let us know as soon as possible using our contact form . We will check what happened and offer you alternative check-in options to ensure your journey goes smoothly.

Where and how do I enter my check-in details?

Where and how you provide your information depends on whether you are contacted directly by the airline or by eSky ( find out more about eSky bookings handled by airlines ). You will find relevant check-in information in the email we send you with your flight ticket, entitled "Your electronic ticket". When the email states "You can check the latest information about your booking here” then your booking is processed by eSky. If your booking is handled directly by the airline, the email will read "You can find the latest schedule information on the airline's website".

Remember: Unlike scheduled airlines (such as LOT or Lufthansa), some low-cost airlines do not have direct relations with other partners such as flight search engines or travel sales services such as eSky . As a result, some customers booking tickets for low-cost airlines via eSky will be served directly by the carriers.

You will find a link to the check-in form in two places:

in the "My bookings" tab of your eSky account . If you do not have an account, create one and import your booking. To do this, enter your booking number in the field provided and click "Add booking".

Remember: You can only import bookings made with the same email address used to create your eSky account.

• on your ticket, under “Flight details”.

If we have not received the required information from you by seven days before departure, we will send you a reminder email with a link to the form.

You will receive online check-in information directly from the airline to your email address. Check in yourself on the airline's website by entering the required information.

How do I buy additional baggage?

Checked baggage can be purchased via eSky when booking a ticket or after booking, but no later than 48 hours before departure .

To purchase additional baggage, go to the "My bookings" tab in your eSky account . If you don't have an account, create one and import your booking. Enter the booking number in the field provided and click "Add booking".

Remember: You can only import bookings made with the same email address used to create your account. The eSky mobile app gives you instant access to your booking. You can also purchase additional baggage using the contact form .

Exemplary conditions:

Ryanair (price for the flight leg/passenger):

• 10 kg, 1 piece of luggage 55 x 40 x 20 cm – from 263 ZAR to 544 ZAR*
• 20 kg, 1 piece of luggage 81 x 119 x 119 cm – from 507 ZAR to 976 ZAR*

Wizz Air (price for the flight leg/passenger):

• 10 kg, 1 piece of luggage – from 188 ZAR to 29 544 ZAR*
• 20 kg, 1 piece of luggage – from 300 ZAR to 976 ZAR*
• 32 kg, 1 piece of luggage – from 450 ZAR to 1400 ZAR*

For information on other airlines, click here .

* Prices are set by the airlines and may vary. The amounts shown are indicative.

Checked baggage and hand baggage - important information

To find out what you are allowed to take on board and how to check in your baggage, see our article .

Airlines usually distinguish between three types of baggage – personal items, hand baggage, also known as cabin baggage and checked baggage which is placed in the plane’s hold.

• Personal items are always included in the ticket price. This can be a rucksack, a handbag or a small bag that fits underneath the seat in front of you. Each airline has its own size and weight limits for personal items. For safety reasons, the items that can be taken on board are strictly regulated.
• Hand baggage may be taken on board the plane free of charge or for a fee, depending on the fare and airline and placed in the overhead compartment for the duration of the journey. For safety reasons, the items that can be carried in cabin baggage are strictly regulated. This includes how much liquid can be carried in this type of baggage. Each airline has its own strict dimensions and weight limits.
• Checked baggage is baggage that is larger in weight and size than hand baggage. On low-cost airlines, such as Ryanair, Wizz Air or easyJet, this is always subject to a fee, while on full-service carriers it may be included in the ticket price. Regulations also allow you to take items in your checked baggage that cannot be carried in your hand baggage, but may restrict other items, such as electronic devices. This type of baggage is recommended for longer journeys. As in other cases, the dimensions and weight of checked baggage are strictly regulated by the airlines. Checked baggage should always be handed in to the airline’s bag drop or check-in desk at the airport before going through security.

To check what baggage you can take on your trip or to purchase additional checked baggage, go to the "My bookings" tab in your eSky account . Don't have an account? Create one and import your booking. Enter the booking number in the field provided and click "Add booking".

Remember: Importing a booking to your account is only possible for bookings made using the same email address as your account.

The eSky app gives you instant access to your bookings.

Baggage and priority boarding

Priority boarding allows you to get a seat at the front of the queue and avoid long lines.

Some low-cost airlines such as Ryanair and Wizz Air also allow you to take additional hand baggage on board as part of this service. However, this is not always the rule, so always check what is included before purchase.

You can purchase Priority Boarding when you book your ticket or at a later date via your eSky account . If you don't have an account, create one and import your booking. To do this, enter the booking number in the field provided and click "Add booking".

What are the baggage limits?

Baggage weight and dimension limits are set by individual airlines. This means that it is best to check how much baggage you can take with you before you buy your ticket.

Already have a ticket and want to check how much luggage you can take with you? Use the "My bookings" tab in your eSky account , where you will find all the information you need about your baggage allowance. If you do not have an account, create one and import your booking.

Enter the booking number in the field provided and click on "Add booking".

Use the eSky mobile app for instant access to your account.

• Ready to buy a ticket? Information about the maximum number of pieces, weight and dimensions of baggage can be found on the booking form. You can also find them in our article .

What baggage is included in my booking?

Details of purchased baggage can be found in the "Baggage" section of your electronic ticket and apply to each passenger individually. You can also check them in your eSky account . After logging in, select "My bookings" and go to the "Passengers" section. Each traveller is assigned a baggage allowance.

Remember: If your baggage was purchased after your ticket, you will find up-to-date information in your eSky account . If you don't have an account, create one and import your booking. To do this, enter the booking number in the field provided and click on "Add booking". For added convenience, install the eSky mobile app .

How to pay for a booking?

You choose the payment method on the booking form. You can pay by debit or credit card, as well as instant payments where available.

Where can I find my eSky booking number?

You will find your ten-digit eSky booking number on your ticket, which we sent to you in the email with the subject: "Your electronic ticket" . If you can't find it, check your account or your Spam folder and make sure you are using the same email address as during booking.

I would like to cancel my booking.

To find out if you can cancel your ticket and get a refund, please use the contact form or check the refund option in your account .

With most low cost airlines such as Ryanair, Wizz Air and easyJet, it is not possible to get a refund on a purchased ticket. The airlines will state in their booking conditions that their tickets are non-refundable.

In the case of scheduled airlines like LOT, Lufthansa or Air France, ticket refund options are specified in the fare conditions.

How can I check the status of my booking?

You can check the status of your booking in one of two ways. The method you choose depends on whether you are contacted by eSky or directly by the airline ( find out more about airline supported eSky bookings ). You will find the relevant information in the email we sent you with your ticket.

If it states"You can check the latest information about your booking here", then your booking is handled by eSky. If your booking is handled directly by the airline, the message will read: "You can find the latest schedule information on the airline's website".

The current status of airline and hotel bookings and Flight+Hotel packages can be found in the "My bookings" tab in your eSky account . If you don't have an account, create one and import your booking. To do this, enter the booking number in the indicated field and click "Add booking".

Remember: Importing a booking into your account is only possible for bookings made using the same email address as your account.

For your convenience, install the eSky mobile app . This gives you instant access to your account and your booking.

Event of a schedule change or flight cancellation, we will also send information to your email address. We recommend that you check the flight schedule in your eSky account 12 hours before your scheduled departure time and follow any prompts sent to the email address you provided when you booked your tickets.

You can check your current booking status on the airline's website by logging in with the details provided by the airline. In the event of schedule changes or flight cancellations, you will receive this information directly from the airline to the email address provided at the time of booking. We recommend that you check the flight schedule on the airline's website 12 hours before the scheduled departure time and follow any prompts sent to the email address provided at time of booking.

How to manage your booking?

The way you manage your booking depends on whether it is handled by eSky or directly by the airline (you will find this information in the email with your ticket ( find out more about eSky bookings handled by airlines ).

If your email contains the following text, "You can check the latest information about your booking here" then your booking is being handled by eSky. If the message reads: "Check the airline's website for up-to-date flight information", then your booking is being handled directly by the airline.

eSky support

You can manage your bookings through your eSky account . To access your account anytime, anywhere, install the mobile app and :

• check your booking reference number and status,
• change your travel dates,
• find out how to check-in online,
• purchase additional baggage and priority boarding,
• check the required documents and current security regulations in your destination country,
• check visa requirements and purchase a visa or ESTA as required,
• book accommodation at a discount, purchase insurance and hire a car.

If you don't have an account, create one and import your booking. To do this, enter the booking number in the field provided and click 'Add booking'.

Remember: Importing a booking into your account is only possible for bookings made using the same email address as your account. You can find out more about your account in our article .

Booking management, information on current flight schedule and travel details are all available on the airline's website. The airline will send you all information about booking management options and preferred method of contact directly to the email address provided at time of purchase.

How to book a specific seat on a plane?

If you want to book a specific seat, for example, next to a window, with extra legroom or sitting beside your fellow passengers, you can do so when booking your ticket with eSky (available on selected airlines only) or by using the contact form . If you use the form, please send us the information at least 24 hours before departure .

Airline reservation systems randomly allocate seats on the plane , so if you are travelling with someone, you will have to consider where you will be seated. The only exception is when a child is travelling with a guardian. To avoid inconvenience, you can buy seats of your choice in advance.

Reservations are subject to a fee and the price depends on the airline and the type of seat requested. In response to your request, we will send you information about the availability of the selected seats and the price. The cost of this service ranges from 113 ZAR to 507 ZAR per person per flight segment*.

Remember: The number of seats available on the plane changes dynamically and selected seats may not be available.

* Prices are set by the airlines and may vary and are indicative.

How to buy priority boarding?

You can purchase priority boarding when you book your ticket or at a later date - up to 48 hours before departure.

To do this, select the relevant option in the "My bookings" tab of your eSky account . If you don't have an account yet, create one and import your booking. Enter the booking number in the field provided and click on "Add booking".

You can also install the eSky mobile app for even easier access to your bookings. Remember: Priority Boarding service is limited and may not be available.

Sample terms and conditions of purchase and use of the service:

Ryanair (price per flight segment/person):

boarding the plane in the priority queue, one piece of hand baggage with maximum dimensions of 40 x 20 x 25 cm and one piece of hand baggage with maximum dimensions of 55 x 40 x 20 cm and weight up to 10 kg - from 132 ZAR to 750 ZAR*.

Wizz Air (price per flight segment/person):

boarding the plane in the priority queue, one hand baggage with maximum dimensions of 40 × 30 × 20 cm and a weight not exceeding 10 kg, the second hand baggage with maximum dimensions 50 × 40 × 23 cm and a weight not exceeding 10 kg – from 113 ZAR to 1219 ZAR*.

Where can I find information about airline flight time changes?

If your booking is supported by eSky , check the timetable in your eSky account 12 hours before the scheduled departure time and follow the messages received to the email address provided at time of booking. If the flight time changes, you will receive a message with the title "IMPORTANT! Timing change, flight ticket [your booking number]" . We will also send you a new ticket with the revised flight times and all necessary information by email to the address you provided when booking.

Information on changing flight times can be found in your account under the "My bookings" tab. If you do not have an account, create one and import your booking. Enter the booking number in the field provided and click 'Add booking'.

For added convenience, download the eSky app .

If your booking is handled by an airline

You will receive any information about schedule changes directly from the airline to the email address you provided at time of booking. You can also check the current flight schedule on the airline's website. We recommend that you check the flight schedule on the airline's website 12 hours before the scheduled departure time and follow any messages received to the email address provided during booking.

• If you are unsure who is handling your booking , please check the email we sent you with your ticket. If it states "You can check the latest information about your booking here" then your booking is being handled by eSky. If the message reads "You can find up-to-date information about your flight on the airline's website" then your booking is being handled directly by the airline.

You can find more information about airline bookings in our article .

I can't find my booking confirmation. How can I check its status?

If you need information about the status of your booking but cannot find your confirmation, please use the 'My bookings' tab in your account . There you will find all the information about your trip. If you do not have an account, create one and import your booking. To do this, enter the booking number in the field provided and click 'Add booking’.

For added convenience, download the eSky mobile app .

We also send confirmation in an email that you will have received after booking your ticket. If you do not find this message in your inbox, please check your Spam folder and make sure the email address you provided when booking is correct. You can also resend the email containing your ticket using the form on our website .

Changes to your booking

How do i change or update the email address i provided at time of booking.

If you have entered an incorrect email address when making your booking, for example a typing error, please contact us by phone to make the necessary changes. You will find the hotline number and opening hours on your ticket.

You can also report an error using the contact form .

How to correct or change passenger details?

If you would like to change or correct your passenger details, please contact us using the contact form .

What action we can take depends on whether you want to completely change the data or just amend it slightly:

Changing the details on your ticket , for example, transferring the ticket to another person is not allowed by most airlines.

Correcting incorrect details , such as typing errors in names is usually possible, but the extent and cost will depend on the airline.

Any incorrect information on the ticket, such as

• Typing error in first name or surname,
• incorrect date of birth,
• incorrect passenger title (Mr./Ms.),
• incorrect passenger type (adult/child),

should be reported immediately . We will check the possibility of correcting the errors mentioned, provide information on associated costs and contact the airlines regarding this matter.

Remember: A lack of diacritical characters on the ticket is not an error – airlines deliberately don't use them. Letters with accents or other special characters, for example č, é or ö are replaced, while spaces and punctuation marks in multi-part surnames are removed.

How to change my flight date?

The ability to change your flight date depends on the airline and is usually subject to additional fees.

If your booking is handled directly by the airline

To find out if you can change your flight date, please contact the airline directly. They will also be able to tell you any applicable costs. Read more about airline supported eSky bookings in our article .

If your booking is handled by eSky

We will find out if a change is possible and how much it will cost. How can you let us know you want to change the date?

Using your account . Simply go to your booking details and select the 'Ask about changing or refunding your ticket' option. If you don't have an account, create one and import your booking. To do this, enter the booking number in the field provided and click 'Add booking'.

You can also install the eSky mobile app for quick and convenient access to your account.

• Using the contact form .
• If you prefer, you can also call us. You will find the hotline number and opening hours on your ticket.

We will then contact the airline and let you know if a change is possible, how much it will cost and what else needs to be done to make the change.

Some low-cost airlines will allow you to change your flight, but you will have to pay up to 3750 ZAR, depending on the airline, while some scheduled airlines only allow this for more expensive fares. A change fee is charged per person and per flight included in the booking. If the cost of new tickets is higher, you will have to pay the difference. If it is lower, the airlines will not typically refund the difference.

In some cases we charge a service fee of 413 ZAR (per passenger), which is included in the final cost of the change. We will inform you of this before making a final decision.

Sending an invoice

To receive an invoice for your eSky booking, select the "I want to receive a VAT invoice" option when booking a flight or accommodation. This is the only way to request an invoice for services purchased from us.

We will send the invoice to the email address provided. If you still do not receive an invoice, please contact us using the contact form .

How to check payment status?

Unsure if you have paid for your booking or waiting for payment to be finalised? You can check payment status easily and quickly in the "My booking" tab in your eSky account . If you don't have an account, create one and import your booking. To do this, enter the booking number in the indicated field and click "Add booking".

You can get easy and quick access to your account with the eSky mobile app .

If you prefer, you can inquire about the status of your booking using the contact form or call our hotline. You will find the hotline number and opening hours on your ticket.

How to correct invoice data?

You can change the details of the purchaser, but not the passenger, up to 30 days after purchasing a ticket or booking accommodation, although not in all cases. We allow you to change your details:

• from an individual to another individual,
• from an individual to a company.

It is not possible to change data from a company to another company or from a company to an individual.

If you want to change the ticket purchaser's details on the invoice, please contact us using the contact form .

Will I receive an invoice for insurance purchased?

An insurance certificate is a financial document similar to an invoice. For this reason, we do not issue an invoice for insurance. You will find the certificate together with your ticket in an email entitled "Your electronic ticket" . If you can't find it, check your account or your Spam folder and make sure you have the email address used at time of booking.

Why is the refund amount less than the total amount of my booking?

The amount of any refund depends on the services purchased with the ticket and the airline's decision on the amount of the refund. The amount mentioned does not include, among other things, service fees and additional services purchased via Sky.

In some cases, airlines refund money for cancelled bookings in several parts, for example, for specific passengers if the booking consisted of tickets for a larger number of people, or where it includes additional services provided by the airline such as additional baggage, seat reservations, etc.

Find out more about what is included in your refund .

When and how will I receive the money for a cancelled Flight+Hotel package?

In accordance with the Act on Tourist Events and Related Tourist Services, refunds may take up to 14 days. The refund will be made by the same method of payment as booking. Once you have requested your refund, we will send you an email with all the details.

What is eSky Wallet and what are its benefits?

eSky Wallet is an electronic wallet that allows you to receive money as part of promotional campaigns to use in eSky or to receive a quick refund for an unused airline reservation.

You can select eSky Wallet only after receiving a message from us with the option to choose this form of refund or by participating in promotional campaigns.

Find out more about eSky Wallet .

Contact form – booking service

Working hours

Monday - Friday: 24h/7 -

We endeavor to respond as quickly as possible.

How can we help you?

Write to us:.

Hollard South Africa

General enquiries email: [email protected] General enquiries telephone: (011) 351 4531 (Office hours Monday – Friday: 08:00 – 16:30) Authorisation of expenses whilst on your trip: +27 11 991 8610 Claims email: [email protected]

Hollard Botswana

Contact: https://www.hollard.co.bw/contact-us/contact-details

Hollard Ghana

Buy travel insurance: https://www.hollard.com.gh/general/personal/travel Contact: https://www.hollard.com.gh/contact-us/contact-details

Hollard Mozambique

Buy travel insurance: https://www.hollard.co.mz/travel-insurance Contact: https://www.hollard.co.mz/contact-us/contact-details

Hollard Namibia

Buy travel insurance: https://www.hollard.com.na/travel Contact: https://www.hollard.com.na/contact-us/send-an-enquiry

Hollard Zambia

Buy travel insurance: https://www.hollard.co.zm/travel Contact: https://www.hollard.co.zm/contact-us/contact-details

Contact Awesome Travel

40A Sturdee Avenue, Rosebank, Johannesburg – P.O. Box 41274, Craighall, 2024, RSA

Main Office: +27 (0)11 966 7701

Camp Exchange USA: +27715341854

Work Exchange New Zealand: +27715341854

Agricultural Internship USA:  +27713497903

Hospitality and Culinary Internship USA:  +27766092126

[email protected]

By emailing or sending a WhatsApp message to Awesome Travel, you give consent to Awesome Travel to process your personal information for the purpose of distribution of marketing, information material and to be contacted by a member of Awesome Travel’s team.

Apply for your program today!

If you still require more information, you’re welcome to contact us:

Contact Details

Telephonic: 0860 555 777 Email: [email protected] We do provide after hours emergency support.

Please Note: We will endeavour to respond to your request within 24 hours. Should this email be received after office hours, our response time commences from the next business day.

Operating hours

Standard office hours.

Monday to Friday: 08:00 – 17:00 Saturdays: Email Support 09:00 – 13:00 Emergency Support: 24/7 We do provide after hours emergency support.

Festive Hours:

24 December: 08:00 – 12:00 with after hours emergency support 25 / 26 December: Closed but available on emergency support 31 December: 08:00-12:00 with after hours emergency support 1 January: closed but available on emergency support

Club Travel Head Office

1st Floor, Block 3, No1 Waterhouse, Waterhouse Place, Century City, Cape Town, 7441

You can find us on social media here:

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GENERAL CONTACT FORM

For general or non-product related queries and concerns, please fill in the form below and one of our consultants will be in touch shortly.

Disclaimer: Travelex Foreign Exchange does not guarantee the accuracy or completeness of it’s analysis or any information contained therein. Travelex Foreign Exchange makes no warranties, expressed or implied, as to results obtained by any person or entity from use of it’s information and analyses, and makes no warranties of merchantability or fitness for a particular purpose. In no event shall Travelex Foreign Exchange be liable for indirect or incedental, special or consequential damages, regardless of whether such damages were forseen or unforseen. Travelex Foreign Exchange shall be indemnified and held harmless from any actions, claims, proceedings or liabilities with respect to it’s information and analysis. This disclaimer and imdemnity shall be a continuing disclaimer and indemnity. For further information contact any of Travelex Foreign Exchange offices. By clicking on the submit button of the order form (above) You indicate your understanding and acceptance of all elements within this disclaimer.

• A utility bill (Less than 3 months old)
• A bank statement (Less than 3 months old)
• A bank profile from a local bank, this document must contain the bank and date stamp.
• A lease or rental agreement (Less than 1 year old)
• A municipal rates and taxes invoice (Less than 3 months old)
• A mortgage statement (Less than 6 months old)
• A telephone account or other fixed-line provider (Less than 3 months old)
• An official tax return (Less than 1 year old)
• A recent life insurance policy issued by an insurance company
• Recent correspondence from a body corporate or share-block association
• A valid television license document (Less than 1 year old)
• A recent short-term insurance document
• A retail account statement / invoice (Less than 3 months old)
• Payslip or salary advice, must be the current month (Must have the clients physical address and employee number as well as employer)
• Recent motor vehicle license or documentation
• Student registration letter from a tertiary institution (Less than 3 months old)

Councillor Letter – Can only be used if the client is employed and have no other document available. It must be on the municipality’s letterhead and must contain the client’s full name, surname, ID number and residential address, the date when the letter was issued, an official stamp from the municipality, and the name and signature of the councillor who completed and certified the letter. An original salary slip less than 3 months old is needed to prove employment.

Tribal Village/Traditional Authority Letter – Can only be used if the client is employed and no other document is available. It must contain the clients full name and surname, the name of the designated official (tribal chief or leader), what legislation, ordinance or regulation authorises the designated official, confirmation by the designated official that you live on the communal property under control of the traditional authority, the date when the letter was issued, and the signature and stamp of the designated official. An original salary slip less than 3 months old is needed to prove employment.

CONTACT US:  (CPT) +27 21 525 2500   |  (JHB) +27 11 676 3000 | [email protected]

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Stonewedge Office Park, 1 Wedgewood Link Road, Bryanston, Johannesburg, 2021.

Po box 651817, benmore, 2010, south africa., tel: +27 (0)11 676 3000  |  mob: +27 (0) 83 740 0058.

2nd Floor, Atlantic Centre, 14 Christiaan Barnard Street Foreshore, Cape Town, 8001.

Po box 193, century city, 7446, south africa., tel: +27 (0)21 525 2500 | mob: +27 (0)63 296 5860, you don't have permission to register.

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Wherever you may be...

Welcome to our new site.

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Discovery Bank clients can go everywhere with Vitality Travel. Now live!

You've never experienced travel like this before.

Discovery Bank is excited to announce that Vitality Travel, the first truly integrated travel booking platform in South Africa, is now open for business.

Discovery Bank brings you Vitality Travel - the only way to travel

Discovery Bank clients enjoy unprecedented travel benefits and discounts, which we've now enhanced even more with Vitality Travel - the world's first shared-value travel booking platform.

By taking care of your health and finances, you can unlock unparalleled discounts on flights, accommodation and car hire, and the widest range of travel partners.

You won't believe how much you can save on travel

Qualifying Discovery Bank clients with a Vitality Health membership enjoy unprecedented discounts at a wider range of travel partners on the Vitality Travel booking platform.

Book your entire trip on Vitality Travel and get:

Up to 75% off 6 one-way local or regional flights

Up to 75% off 2 international flight bookings

Up to 25% off at a wider selection of accommodation partners across South Africa, including hotels, B&Bs, resorts, game lodges and more.

Up to 25% discount on unlimited car hire bookings with Europcar and Tempest Car Hire.

Get ready for a brilliant booking experience

We've combined Discovery Bank's digital payment functionality with Vitality's rewards expertise and partner network to give you access to a world of travel in the most affordable and convenient way.

You can now:

And you'll soon be able to buy additional top-up travel cover when booking international flights with a Discovery Bank card or your Discovery Miles.

How to book your next adventure with Vitality Travel

Book your next adventure safely through Discovery Bank's secure Online Banking website at www.discovery.co.za or www.discovery.bank. Vitality Travel is not yet available on the Discovery Bank app.

Log in to Online Banking from your desktop computer and select Travel from your top menu. You can also access Vitality Travel on your dashboard by selecting Book now on your Travel rewards tile.

Vitality Travel is designed to make travel easier, convenient and more rewarding. With travel opening up more and more, it's the ultimate reward for managing your health and money well. Check out our Booking a trip on the Vitality Travel platform video for more.

Go everywhere with Vitality Travel, exclusive to Discovery Bank.

Disclaimers

All kulula.com and local British Airways flights will be unavailable on Vitality Travel until further notice. We're working closely with Comair to assist Discovery Bank clients who have been affected by the grounding of Comair-operated flights.

Your Vitality Travel saving is based on the base fare (including VAT) and the fuel surcharge tax (YQ tax) where applicable. Limits, terms and conditions apply.

Discovery Bank Ltd. Registration no 2015/408745/06. An authorised financial services and registered credit provider. FSP no 48657. NCR registration no NCRCP9997. Ts&Cs apply.

Discovery Miles do not constitute currency or any other medium of exchange in circulation in South Africa.

Rewards are based on your engagement in Vitality programmes, Discovery products, and monthly qualifying card spend. Discovery Bank, Auth FSP. Limits, terms and conditions apply.

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